Livestorm Software


Livestorm is a webinar software designed for freelancers and small to midsize businesses. Users can access the system from any browser, on mobile or desktop. It also provides audience segmentation, analytics, and native integrations with Slack and customer relationship management applications.

Livestorm can be used to present product demos, customer training, online courses, webcasts, interviews and live events. Users can simultaneously chat with other attendees of the webinar. The emailing tool enables users to import contacts and send invites to them for the webinar.  

With Livestorm analytics, users can analyze all their data, create polls during the webinar and capture the source of registrations.

Livestorm has built-in translations for emails, webinar rooms and landing pages. It supports French, English, Korean, Russian, Danish, Spanish and Portuguese. Support options include FAQs, a knowledge base, online support and video tutorials.



75 Reviews of Livestorm

Overall rating

4.75 / 5 stars

Filters:

Showing 1 - 20 of 75 reviews

March 2017

Jessie from InkSoft

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2017

For ongoing development, support, and easy functionality, it can't be beat.

We found Livestorm on a whim as we were exploring different webinar tools. The good: AMAZING customer service. Their team is located in France, but that hasn't impacted us negatively at all as an America-based business. They're very helpful and super responsive. Easy landing pages and instant emails. That was the biggest selling point for us. I don't have to create a new landing page for each webinar - Livestorm just generates it. Then, they send out reminder emails (that I can customize) without me having to worry about it. Huge time-saver. Attendees don't need to call in. Sound is right on the webinar page. Boo-yah. The bad: Video quality has been pretty low when we've recorded it to send out replays - not sure how this compares to other platforms, but it's a bummer when we're doing a screenshare and the text isn't readable. Seems to have some connectivity issues for certain attendees. Not sure what the common thread is yet - maybe non-Chrome users? Also, you must have the latest version of Chrome to give a proper screenshare, and you must download a Chrome extension to do the screenshare. Very minor, all things considered, but there it is. All in all Livestorm has been great for us so far! They make webinars super easy, and again - their support is fantastic. They just released integration with Zapier, which I'm excited to take advantage of.

Response from Livestorm of Livestorm

Replied November 2018

Hi Jessie, Thanks for your kind review! Since your post, we have made great improvements to the quality of the replays on Livestorm. It now records in 720p for everyone by default, and we're running tests to support 1080p recordings too. This should drastically improve the quality of replays in general! Also, as a side note: replays are directly impacted by the quality of the live connection, so we always advise our customers to double check the quality of their internet connection before going live. Happy webinars ¿ Thibaut & The Livestorm Team

June 2017

Adam from Singularity University

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Amazing customer service. Dead simple platform that is loved by our customers.

It allows us to create live webcasts that feature experts from our community in a way that connects them with more people and drives real value to both parties.

Pros

It's so easy to setup and is basically on autopilot to the event. I love the landing pages (they convert like crazy), the emails are beautiful, and the reminders are perfect. It's got the right amount of customizations and just about anyone can learn to use it quickly. Our customers have been delighted with the experience - the video is stream is smooth, audio is clear, and chat/polls/questions works perfect. It's also very affordable compared to other products.

Cons

Right now it has a limited capacity of 500 attendees and we'd like to host more. I understand they're working on it, so it's not that big of an issue. At times I wish the emails were a bit more flexible, but we could always build our own to supplement.

Response from Livestorm of Livestorm

Replied November 2018

Hi Adam, Thibaut here from Livestorm. It's been a while since you left your review, but I just wanted to chime in and let you know we've recently upgraded the limitation of 500 live attendees and now support 1,000. We also added on-demand webinars which you may like for your use case (it's a favorite for some of our customers in the education space). Thanks for your brilliant review! Best, Thibaut

November 2017

Corey from Cordial, Inc.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

Livestorm is the only webinar platform I trust. Best experience so far with webinar software.

Peace of mind. Most successful webinar to date. Ease of use. All the features and functions we want.

Pros

The process as a whole is very well rounded. Customer rep does a great job of making sure you're all setup and ready to go for your first webinar, learning the system (which is very simple), making sure to take care of any and all questions promptly. You can tell they care. When we had problems with other webinar software, we wouldn't get a response for days, and then would get a vague response with a link to a FAQ page. Customer rep and the team are very helpful and personal. I love that it's browser based, so neither myself nor attendees need to download anything or run anything. It makes the whole experience much smoother. It's almost like tuning into a podcast. Another thing I like about it is how easy it is to make a great landing page. That was important for us. Another thing is the ease of analytics. We can easily track UTM parameters and track performance of shares with the team, partners, and on different channels. Also, once you're in the webinar room, everything is so simple and easy to use. This is the biggest difference for us. For most platforms, once you get into the webinar room, everything is clunky and unintuitive. The webinar room does exactly what you want, easily, and it's intuitive. It took me about 5 minutes to comfortably do all the different things we needed to.

November 2017

Steven from Jobber - Field Service Software

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

So easy and intuitive, for us and our customers!

Pros

The fact that we can schedule our webinars and LiveStorm does the rest - automated reminders for attendees, and automated follow up emails with links to view the replay of the webinar, and we get tons of data about our attendees that we can use to drive new leads. We have used a lot of webinar platforms in the past, and LiveStorm is far and away the easiest, simplest, and most reliable.

We also noticed a large jump in user engagement - the interface for attenedees is just as intuitive, and our chat engagement from our attendees is way higher in LiveStorm than it ever was previously.

Overall, this is a great webinar platform and we have been happy customers from the moment we switched. Gilles and team are always quick to reply when we need them as well.

Cons

The quality of the recorded replays could be better, but they are working on it. Other than that, its all great!

Response from Livestorm of Livestorm

Replied December 2017

Thanks for the great review Steven! Usability and engagement are our top priorities. We made great progress with the recording quality. Can't wait to show it to you :)

June 2017

Matt from Intricately

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Excellent. Fluid experience as an operator, and for the attendee. UI is slick and intuitive.

Pros

Livestorm has it all. I've now tried close to all the incumbents and nothing is as easy an effective - seriously!

- the UI is very easy, and visually pleasing.
- Setup a webinar, edit it etc incredibly quickly.
- There's no old school forms and random rule sets that all those "other" providers have.
- Automatic emails are super helpful (and customizable)
- the cost structure allows you to be really creative and makes you want to run more webinars

September 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

5 of 5

September 2018

Really good product but seriously lacking support

It's a great software for the price, especially since I've found other webinar platforms to be clunky and un-reliable. If they could just solve the issue of support during US work hours, it would make it perfect.

Pros

The interface is easy to navigate and we've had no drop-off time during webinars. I especially LOVE all the UTM and meta data that comes with each registration, making it easy to track what channels are performing well to drive webinar traffic.

Cons

ALL their support is based in France! Which is crazy since their product is available internationally. US teams should not need to wait over 24 hours for answers to quick one-off questions. This is particularly problematic when it's the day of the webinar and we need technical assistance ASAP.

Response from Livestorm of Livestorm

Replied September 2018

Hi there, Thanks for rating the Livestorm product so positively. We're glad that you are enjoying webinars with Livestorm and will do our best to improve all aspects of our product. You're correct in saying that we currently do not have a team-member handling support in the US timezone. As you say, our customers are everywhere in the world and that includes the US, so it's definitely something we're looking to change. We still do our best to reply to customers in a timely fashion, even outside of our business hours. Our median response time is under 20 minutes (13min in the past week to be precise), for all customers, including those in America. With that said, sometimes, customers will experience waiting times, and I'm sorry this was your experience. I hope you'll trust me when I say we're doing everything we can so it doesn't happen to you again. As a reminder, our support docs are available at all times and cover most of the commonly asked questions. Thibaut

November 2018

Erin from Imperative

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

November 2018

Great for basic webinars

Pros

Everything is visually very clean and appealing. I've received many comments from team members and clients commenting on how nice the emails and landing pages look. I also love that the email sends are automated (unlike some softwares where you have to schedule/send) as it takes tasks off my list! The software is also easy for new users to pick up.

Cons

I've had some issues with only allowing one person (the host) to start and end the webinar session, and wish that was available to speakers as I'm not always able to start the webinar! I also wish that attendees could speak without being invited on stage, which is accomplished in the meeting room but the meeting room doesn't allow for those amazing emails sends mentioned above.

May 2018

Pranay from Reliable Software

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Had a positive experience in using this tool.

This tool Saved lot of time and money.

Pros

Very user Friendly tool. Attendees can join the webinar in a simple way. Customer service is awesome. The recording feature is awesome, where recordings can be used for future reference. It can be setup easily.

Cons

I feel that it is costly and Small organizations cannot afford to buy. This is the only cons i have.

Response from Livestorm of Livestorm

Replied May 2018

HI Pranay, we're glad you're enjoying your time using Livestorm! And particularly on user-friendliness and customer service, as these are 2 very important focuses for us that we thrive to improve every day. We try our best to make Livestorm accessible to organisations operating on a tight budget and even ONGs. So I'd suggest any smaller company reading this, to email us for more details about our specific pricing programs :) Thank you again so much for your kind review. Best, Thibaut

February 2018

Bill from Customer.io

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

February 2018

Livestorm is the perfect fit for Customer.io

Faster webinar creation and deployment. Great insights into visitors, and in-webinar engagement. Seamless integration with existing marketing activities via the Livestorm Zap.

Pros

My favorite thing about Livestorm is really the culmination of all the best parts: Ease of use, Responsive UI, Great support, and an excellent Zapier integration. They make running recurring weekly demos very easy.

Cons

The only thing I'd like to see improved in Livestorm is the ability to further customize the fields on the registration form in lieu of a custom registration workflow.

January 2019

Kevin from ServiceBridge

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

Livestorm makes me WANT to do more webinars for our customers!

Our customers are learning our software so much more quicker and easier. Sign-ups of our webinars are at record highs.

Pros

It's incredibly easy to use. The automatic emails and notifications that are customizable make it incredibly easy to remind my customers that a webinar is coming up. Using the actual software is a breeze, and my customers find it really easy to log-in, ask questions during the webinar and even submit poll answers. Sending a recording after the webinar is done is also super helpful.

Cons

The only downside is I'm not able to categorize my webinars on my website. For instance, I want to be able to show "Advanced Webinars" as a separate section to "Introductory Webinars". Other than that, everything is great!

Response from Livestorm of Livestorm

Replied January 2019

Thanks so much for your review Kevin! We're delighted to see you're finding success with Livestorm and that your participants also enjoy it :) Your feedback is duly noted as well. I shared it with the success team to make sure we count it and will be able to let you know if any progress is made on event categorization! Thibaut & the Livestorm team.

May 2018

Louise from channelcentral.net

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Why didn't I use this sooner!

Everything from the industry leading products for a fraction of the price!

Pros

Monthly payment - can cancel at any time and just pay when you need it!
User interface is very intuitive
Has most of the key features of "Superior Software" for a fraction of the cost
Customer Service team are friendly and helpful
The translation engine is superb for setting up webinars with our overseas customers

Cons

You cannot record from a media file, just a shared window.
You can only have one host on a license (however the great workaround given is that you can share your login details and 'the host' can change the name to their name).

Response from Livestorm of Livestorm

Replied May 2018

Hi Louise and thank you for your review! About recording on media files, we wanted to clarify that it is currently possible (on beta, and we keep testing it extensively). We can activate it on your account upon request, just email hello@livestorm.co to ask us about it! Team-wide accounts are also in the works, but we'll need more time to get it to a point where we can activate it for our users. Thanks for sharing your feedback and using Livestorm :)

March 2017

Alexis from Yousign

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2017

An essential tool !

If you would create and stream online presentations or training sessions with a professionnal level you have to use livestorm! We created our first webinar with a simple free tool found online and we discovered that webinars have worked pretty well for us. So we decided to use the same kind of tools but with a professional level this time and finally when we used livestorm for the very first time we were astonished by the effeciency and the simplicity of this magic tool. All the features that a modern marketer is dreaming about are here (high stream quality, tracking, customizable transactionnal emailing, integrations with third-party applications, replay, and many others). The customer support is very responsive an the team regularly offers novelties and tricks. I recommend this tool without any hesitations. Just try it and appreciate to generate leads or to help your existing customers!

February 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

February 2019

Upgrade to Premium

Pros

You will need to upgrade to Premium to get the full potential of this product.

Cons

It's also a con that you need to buy the Premium to get the full potential.

Response from Livestorm of Livestorm

Replied February 2019

Hi there, Thanks for taking the time to submit your review, and telling us what you're looking for. When you sign up for our free trial, you'll get to create and hold as many webinars as you like. We don't have a day limit with our free trial and no credit card is required. The only difference between our free trial and our Premium plan is the duration and the attendee limit. This means you'll have access to all of our features during our free trial. You can really test if Livestorm is the right fit for you, before you subscribe to one of our Premium plans. If you'd still like to run a test with increased duration / attendee capacity, feel free to reach out to us at hello@livestorm.co, and we'd be happy to help with this for your first webinar. Hope this helps! Best, Elif and the Livestorm team.

September 2017

Greg from Homebase

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2017

So far, so great! Really enjoying the easy of use of the software and the support from Livestorm.

Easy to train customers and provide information to our software users.

Pros

Easy to setup, good connection and audio/video. Solid support. Setting up the webinars is quick and I was able to do it without trouble or confusion.

Cons

Some features not yet included, but hopeful they will be added in the future. Would like to have the option for attendees to have an "open mic" session at the end of the training where everyone can talk for Q&A.

September 2017

Hannah from Yieldify

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2017

Great value - much better value than the big providers

Ability to start running webinars with minimal risk to my ROI

Pros

Easy to use and affordable for almost any business. It has all the features you need, including automated emails and good tracking to see where your sign-ups have come from. The support team are also great - really responsive.

Cons

Can be a little tricky to know exactly what does what in the webinar room sometimes, but once you've used it a few times it makes sense.

March 2018

Michael from Clearstream.io

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

What Stripe is to web-based payment processing, LiveStorm is to live webinar software

A simple and powerful live webinar software. Something that's sorely needed in the market.

Pros

After months of searching for a simple, easy-to-use webinar software, we finally stumbled across LiveStorm. Killer platform. Way better than everything else we tried.

Equally as important to us: they've have great customer service. We've been very methodical in making our decision over the last few months, and they were helpful every step of the way.

They are also constantly iterating. A sign of a healthy, growing SAAS.

Cons

Price could be a little better. But it's obviously not a deal breaker. Other than that, we've found no real negatives, especially in light of webinar software alternatives.

November 2017

Aras from DersNette

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

New generation seminar platform !

We will use it on our own platform. We think it will be useful for our students.

Pros

We can only broadcast via web browser. We do not need to download any apps. A highly successful platform.

Cons

It would have been nice if the link to the user was a special re-use. But they said they were working on it. It would have been nice to have a bit more variety in pricing.

December 2017

Akusti from Konsulttitoimisto Seppo Hoffrén Oy Consultancy

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

December 2017

Easy to use and customer service is top quality.

Web-based, easy and fast to use. So it saves time and effort, and we can focus better on our main tasks.

Pros

- easy and fast
- web-based
- listens it´s users
- webinar-room can be customized
- for customers it´s fast to register

Cons

- features like media on replay, Facebook and Youtube live are on the table or under beta
- they recommend not to use firefox.

May 2018

Joseph from Forex101

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

May 2018

Very simple to create a webinar, very simple for attendees to join.

Easy to use, great interface, great quality...Great everything.

Pros

How user-friendly that platform is. I've used a few webinar programs out there and by far Livestorm takes the cake. Easy to use, friendly customer service and very easy and simple process for attendees to join webinars.

Cons

Can't figure this one out yet.

November 2017

Katja from AppSpecialisten

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2017

One of the best webinar platforms out there. Easy to use and great customer support!

Good quality for a decent price. An easy way to help our customers and getting more sales.

Pros

It's easy to use as a host but especially for people viewing the webinar. No irritating pop-ups and great user interface. It's also convenient that Livestorm provides landingpages and standard emails to subscribers.

Cons

There isn't a translation in my language at the moment, but the customer support told me it was coming soon though. They are also working on a function to add a specific call to action at the end of the webinar.

Response from Livestorm of Livestorm

Replied December 2017

Thanks for the great review Katja! Good news, the translation is ready :) The CTA at the end is still in the pipes. Just a matter of weeks now!