Software Advice has helped many companies choose the right video conferencing software to to host online conferences for employees, customers and business partners. How does it work?

Video Conferencing Software


 
 
Videxio is a cloud-based video conferencing solution that allows organizations to conduct video meetings with individuals and teams. Key features include an administrator dashboard, a multi-video virtual room system, a contact directory... Read More
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Videxio is a cloud-based video conferencing solution that allows organizations to conduct video meetings with individuals and teams. Key features include an administrator dashboard, a multi-video virtual room system, a contact directory... Read More
 
 
Zoho Meeting is an online video conferencing solution suitable for single users as well as small and large size organizations. The solution can be used to host product launches, sales presentations, webinars, user education and online... Read More
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Zoho Meeting is an online video conferencing solution suitable for single users as well as small and large size organizations. The solution can be used to host product launches, sales presentations, webinars, user education and online... Read More
 
 
Zoho ShowTime is a video conferencing tool that allows users to deliver training videos to remote learners. It required no download or installation to run the application. Key features include registration, engagement analytics, a... Read More
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Zoho ShowTime is a video conferencing tool that allows users to deliver training videos to remote learners. It required no download or installation to run the application. Key features include registration, engagement analytics, a... Read More
 
 
Google Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. The solution enables users to make video calls with up to 30 users per high-definition... Read More
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Google Meet is a video conferencing app. It is the business-oriented version of Google's Hangouts platform and is suitable for businesses of all sizes. The solution enables users to make video calls with up to 30 users per high-definition... Read More
 
 
Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions. This solution allows users to interact... Read More
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Skype for Business is a hybrid voice messaging solution that enables teams and individuals across the world to communicate and collaborate. It offers both cloud-based and on-premise solutions. This solution allows users to interact... Read More

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GoToMeeting is video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office and instant-messaging tools. The solution is suitable for businesses of all sizes and can... Read More
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GoToMeeting is video conferencing and collaboration software that can launch meetings from various locations such as email, Microsoft Office and instant-messaging tools. The solution is suitable for businesses of all sizes and can... Read More
 
 
TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read More
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TeamViewer is an online meeting and video conferencing solution that connects any PC, mobile and server to each other globally. The solution is available in nearly all countries and supports over 30 languages. TeamViewer is suitable... Read More
 
 
ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them... Read More
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ConnectWise Control is cloud-based operations management solution that allows technicians to perform remote support, gain remote access and run remote meetings. It acts as a meeting point for technicians and customers, enabling them... Read More
 
 
RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read More
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RingCentral Office is a cloud-based business phone solution that offers business communication tools for video, voice, fax and text. Core features of the solution include conferencing, auto-recording and unlimited long-distance and... Read More
 
 
Samepage is a cloud-based collaboration software solution that helps teams eliminate project bottlenecks and communicate with team members. Samepage provides a suite of project management tools, communication features and built-in... Read More
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Samepage is a cloud-based collaboration software solution that helps teams eliminate project bottlenecks and communicate with team members. Samepage provides a suite of project management tools, communication features and built-in... Read More

Call us for a free FastStart Consultation: +1 512 213 0292


 
 
Blackboard Collaborate is an online collaborative learning solution designed primarily for elementary and high schools, higher education and government facilities. Blackboard Collaborate offers a browser-based web conferencing tool... Read More
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Blackboard Collaborate is an online collaborative learning solution designed primarily for elementary and high schools, higher education and government facilities. Blackboard Collaborate offers a browser-based web conferencing tool... Read More
 
 
WebinarJam is a cloud-based solution that helps businesses create and conduct webinar sessions, which includes live streaming on Youtube and Facebook or event broadcasting via private webinar rooms. Presenters and administrators can... Read More
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WebinarJam is a cloud-based solution that helps businesses create and conduct webinar sessions, which includes live streaming on Youtube and Facebook or event broadcasting via private webinar rooms. Presenters and administrators can... Read More
 
 
Livestorm is a webinar software designed for freelancers and small to midsize businesses. Users can access the system from any browser, on mobile or desktop. It also provides audience segmentation, analytics, and native integrations... Read More
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Livestorm is a webinar software designed for freelancers and small to midsize businesses. Users can access the system from any browser, on mobile or desktop. It also provides audience segmentation, analytics, and native integrations... Read More
 
 
FluentStream is a business phone solution designed for companies of all sizes. It offers video conferencing, call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based... Read More
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FluentStream is a business phone solution designed for companies of all sizes. It offers video conferencing, call monitoring, telemarketing, IVR and reporting features within an integrated suite. The solution is available both in cloud-based... Read More
 
 
TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support. The tool supports webcams for individual... Read More
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TurboMeeting is a collaboration solution that provides real-time applications including web conferencing, remote support, audio conferencing, video conferencing, remote access and webinar support. The tool supports webcams for individual... Read More

Call us for a free FastStart Consultation: +1 512 213 0292


 
 
eyeson is a cloud-based video conferencing software that is suitable for businesses of all sizes. The solution is suitable for business teams that operate mainly through online communication as. eyeson provides features such as document... Read More
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eyeson is a cloud-based video conferencing software that is suitable for businesses of all sizes. The solution is suitable for business teams that operate mainly through online communication as. eyeson provides features such as document... Read More
 
 
Webinato is a cloud-based video conferencing solution that allows businesses to create webinars for training, sales and marketing. The solution allows businesses to conduct live or pre-recorded webinar sessions and engage audiences... Read More
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Webinato is a cloud-based video conferencing solution that allows businesses to create webinars for training, sales and marketing. The solution allows businesses to conduct live or pre-recorded webinar sessions and engage audiences... Read More
 
 
Onstream Meetings by Onstream Media is a cloud-based video conferencing solution designed for businesses of all sizes. It offers live audio and video streaming, messaging, chat, screen sharing, remote control, whiteboard, account center,... Read More
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Onstream Meetings by Onstream Media is a cloud-based video conferencing solution designed for businesses of all sizes. It offers live audio and video streaming, messaging, chat, screen sharing, remote control, whiteboard, account center,... Read More
 
 
PeekTime is a cloud-based video conferencing solution used for video, voice, chat, desktop sharing and whiteboards. Key features include meeting dashboard, invitation emails, directory and public chat. It suitable for teams working... Read More
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PeekTime is a cloud-based video conferencing solution used for video, voice, chat, desktop sharing and whiteboards. Key features include meeting dashboard, invitation emails, directory and public chat. It suitable for teams working... Read More
 
 
Dead Simple Screen Sharing is a cloud-based web conferencing solution that helps users to conduct online meetings and share screens during presentations. The features of this solution include meeting scheduling, recording meetings,... Read More
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Dead Simple Screen Sharing is a cloud-based web conferencing solution that helps users to conduct online meetings and share screens during presentations. The features of this solution include meeting scheduling, recording meetings,... Read More

 

Buyer's Guide

by Craig Borowski,
Market Research Associate


More companies are employing remote workers than ever before. According to a 2017 Gallup poll, from 2012 to 2016 the number of employees working remotely rose from 39% to 43%.

While there are many reasons behind this trend, there's only one thing that made it all possible in the first place—technology. From email to cloud software (including online collaboration platforms), modern IT provides the collection of tools that has allowed so many companies to expand their workforces beyond their physical location.

Video conferencing software is one of the most important, and most relied upon, tools making remote work possible. Companies with multiple offices also rely on video conferencing software to hold meetings and communicate with geographically distant coworkers and employees. In this guide, we'll cover the following:

Reviewers' Choice
What Is Video Conferencing Software?
Common Features of Video Conferencing Software
Benefits and Potential Issues
Market Trends to Understand

Reviewers' Choice

 Reviewers' Choice Video Conferencing Graphic

Reviewers' Choice Products

ConnectWise Control eyeson
Google Meet Skype
TeamViewer GoToMeeting

Our Reviewers’ Choice list shows the five highest user-rated software solutions for Video Conferencing when adjusted for total number of reviews and recency of reviews.

If a software solution has more reviews, and more recent reviews, we value those ratings more highly than a product with fewer, older reviews. This is because is it much harder to get 100 five-star reviews than it is to get 10.

We also know that software vendors continually tweak and update their product, so we believe that more recent reviews tend to be more accurate.

To determine which products made the final cut, we looked at how users rated each solution's:

  • Overall performance,
  • Ease of use, and
  • Customer support

A solution can make the Reviewers' Choice top five in all three categories, or just one or two. All software solutions in the Reviewers' Choice have at least 10 reviews from real software users. The final products are listed in alphabetical order from left to right.

For more details on how we selected our Reviewers' Choice, read the full methodology.

What Is Video Conferencing Software?

Video conferencing software provides a platform with which organizations can hold meetings with participants that are in multiple separate locations. Skype, for example, is one of the most popular video conferencing solutions used regularly by small and midsize businesses.

 

8x8's Virtual Office includes an extensive set of video conferencing tools

 

8x8's Virtual Office includes an extensive set of video conferencing tools

 

Video conferencing software is similar to several other types of software. While there are no hard and fast rules defining them, we can point out some of the general differences to help you in your search for the right product. For example:

  • Business phone systems sometimes include conferencing functionality, and some even include video conferencing functionality. These can be either on-premise or cloud-based systems, but the video conferencing applications are generally secondary to—and rarely as robust as—the applications for voice calls.
  • Online meeting software typically contains a wider range of functionality than dedicated video conferencing software. For example, it might include tools for polling meeting attendees, apps for setting up persistent online meeting rooms and tools for moderating attendee participation.
  • Telepresence solutions aim to provide very high-definition video and audio feeds, with the aim of providing a more immersive experience. They often use different codecs (formulas for compressing audio and video streams) and many require the installation of dedicated hardware, such as HD video screens, cameras and microphones. Telepresence solutions are most common among large enterprises.

 

Example installation of Cisco's IX5000 telepresence solution

 

Example installation of Cisco's IX5000 telepresence solution

 

Common Features of Video Conferencing Software

Screen-sharing Allows a user to view another user's screen and activity in real time. Included in most stand-alone video conferencing solutions and some VoIP phone systems, this application is particularly valuable for remote workers.
Virtual whiteboard Provides a simple space on the screen where meeting participants can write notes or draw simple diagrams to share with other meeting attendees. These are typically viewable by all meeting participants.
Recording Allows participants in a conference to record audio and video for later review. Some solutions also allow users to broadcast pre-recorded content or automatically play messages for attendees.
In-app chat Provides an integrated text chat functionality so meeting participants can chat with the group. Private in-app chat lets users chat one-on-one or with select members of the group.
Calendar integration Streamlines the process of organizing a video conference by letting invitation recipients automatically add the event to their work calendars. Most major calendar applications are typically supported (e.g., Outlook).
Quality of Service (QoS) QoS functions help prioritize the video conferencing traffic on local networks (and through local hardware such as routers and firewalls) to ensure audio and video quality isn't degraded by network bandwidth constraints.
SIP compatibility SIP (Session Initiation Protocol) compatibility helps ensure your video conferencing software solution will work seamlessly with your company's SIP-compatible desk phones.
Moderation Allows conference hosts to do things such as add, drop and mute participants. While more common in solutions marketed as "online meeting" solutions, moderation tools are also included in some video conferencing platforms.

Benefits and Potential Issues

Some of the benefits of video conferencing software include:

Improved collaboration. Video conferencing allows for more effective collaboration than email and phone calls alone. Companies find great value in having face-to-face meetings, even when they're done virtually via a video conferencing solution.

Cost savings. Video conferences can be used to save time and travel costs of going to remote locations for meetings. Additionally, some platforms can be used to produce and stream webcasts whenever the content needs to be rebroadcast (for example, as part of an employee onboarding process).

Smaller carbon footprint. Reducing the number of flights employees take to travel for meetings can greatly reduce a company's carbon footprint. According to the New York Times, a single round-trip flight between New York and California accounts for about 1/5th of the carbon emitted by a car over an entire year.

Some potential issues to be aware of:

Network bandwidth. The bandwidth needed for video conferencing can be significant. This can add to a company's ISP expenses and in some cases can necessitate upgrades to a company's internal networking hardware.

IT security. Video conferencing platforms can introduce complexities from an IT security standpoint. For example companies that rely on VPN services for securing remote access, may find they need to investigate other solutions if their VPN provider is incompatible with their conferencing solution.

Market Trends to Understand

The primary trend, mentioned in the introduction above, is the increasing use of remote working arrangements. Not only are more companies hiring full-time remote employees, but those employees who split time between remote and on-site work are spending an increasing proportion of their time working remotely. The trend towards remote work is growing and growing on several fronts.

Another trend worth considering is employee use of personal devices for work purposes. This trend is occurring both officially— in the context of Bring Your Own Device policies— and unofficially, in contexts that lack any official policy either forbidding or allowing the practice. In any event, if your company's staff uses personal devices for work, then any video conferencing solution should be evaluated for its compatibility with that wider variety of devices.

 

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