Business VoiceEdge Software


 

Comcast offers a cloud-based phone system known as Business VoiceEdge. Business VoiceEdge bundles SIP trunking service with hosted PBX applications. The PBX applications enable directory-based routing of inbound calls and communication features for employees. Users can combine Business VoiceEdge with Business Internet for a single-provider VoIP solution. Comcast also offers PRI trunking for businesses that are still migrating to all-IP networks. Standard features include self-service web portals and hunt groups. UC features include voicemail to email and a mobile app that extends PBX features to smartphones and tablets.

Business VoiceEdge Service is priced on a monthly basis. Businesses pay per-line charges based on the number of simultaneous calls needed as well as per-seat charges for each employee using the system. Businesses can choose from standard or unified communications (UC) seats. The solution is designed for companies ranging in size from five to 500 employees. Support is offered via phone, online forum, knowledge base and videos.

 

Business VoiceEdge - Auto attendant configuration
 
  • Business VoiceEdge - Auto attendant configuration
    Auto attendant configuration
  • Business VoiceEdge - Self-service portal
    Self-service portal
  • Business VoiceEdge - Communication modes
    Communication modes
  • Business VoiceEdge - Dashboard
    Dashboard
  • Business VoiceEdge - Call transferring
    Call transferring
  • Business VoiceEdge - Reception console
    Reception console
Supported Operating System(s):
Mac OS, Web browser (OS agnostic)

31 Reviews of Business VoiceEdge

 

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Software Advice Reviews (19)
More Reviews (12)

Showing 1-19 of 19

Chris from Boat dealership
Specialty: Retail
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2018

November 2018

Selling a de-railed system that can't be fixed.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Comcast has no control over how your caller ID is posting to your out going lines. We get calls for other local businesses coming in daily. We also get hammered with ghost calls. This phone system will undermining your business and frustrate your customers. AND no one including engineers at Comcast can fix it. These systems should be considered fraud unless the go through a testing process before paying customers are used as Ginny Pigs.

Pros

The physical phones that we're supplied with the failed system. The great sales pitch they give full of lies.

Cons

Incorrect line ID for your outbound lines, confusing your customers.
Receiving calls daily for other local businesses, undermining your own businesses.
Engineers that can't fix any of the repeating issues, complete waist of time.
A barrage of ghost calls that never stop.

Review Source
 
 

Larkin from Employ Partners
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2018

November 2018

Buyers Beware

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

There are a number of useful features with VOIP. The software has many capabilities if you can learn them.

Cons

The install was horrific! I have 12 phones in my office and the installation guy got them working with a dial tone and then walked out leaving us to figure out how to use them, configure it for our use and learn how to even transfer calls. It was an awful experience and Comcast was not helpful at all. For almost 4 days our phones rang to some random person's voicemail and couldn't even get to us. Comcast DOESN'T CARE ABOUT THEIR CUSTOMERS. They haven't even discounted our bills for all of this. You have to practically have a cheat sheet to be able to learn how to use certain features. I was hoping for simplicity and got complexity.

Review Source
 
 

Andrew from Media Audits International
Specialty: Finance
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2018

July 2018

Not for the faint hearted or the impatient.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From day 1 our BVE experience has been frustrating. You get the feeling that Comcast isn't quite sure how to use their own system. Tech support is hard to deal with and even the smallest change request has to go through a procedure that takes, at a minimum 3 business days and most of the time 7+ business days. That can equate to nearly two weeks to add a new user for example. We're in 2018, not 1988. Nothing technology related should take that long to complete. I'm currently waiting for them to turn on international dialing. This is something we told them 3 months ago we needed and they still haven't figured out how to do it. Like I said. It feels like they're not sure how to run their own system. Amateurish at best. Incompetent at worst. We will be looking for a new provider as soon as the contract is up.

Pros

POE, brand name equipment. Soft-phone works well. Many options and features to choose from. User friendly portal.

Cons

Slow client support to change any service. 7-10 business days. No accountability for their mistakes.

Review Source
 
 

Michael from Special Events Management
Specialty: Professional Services
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2018

July 2018

Good with Caveats - Read if you are considering deploying

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The voice quality and the price per seat are very competitive. The phone and computer apps offer seamless presence, and the ability to bounce calls from one device to another is nice.

Cons

If you need to make any changes to your service, they will tell you it takes 7 to 10 business days. This has happened to me three times since our service was turned up. When we had Ring Central, if I wanted to add a new toll free number (which we do with some regularity), they would have the number assigned to our account while I was on the phone. With Comcast, the same request takes 7-10 business days. Here is another major problem. I brought this up during the sales process, and my hunch has been proven correct. When Comcast goes down, it goes down over a wide area. And it goes down for long periods of time. Anywhere from 4 hours to TWO DAYS. They will feed you a line of BS that one service could go down (internet) while another service (like phone) can continue to work because each type of service uses a different signal across the line. Don't buy it. It's a blatant lie. Whether residential or business, Comcast couldn't care less about your business downtime. This reality irks me about Comcast. We've had service for 3 years and have between 4 and 5 major outages each year.

Review Source
 
 

Berkeley from Emerson Home Services
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2018

April 2018

Business VoiceEdge had many excellent features to help a business run smoothly!

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Pros

The program works on a cloud based phone system. The program really does save time and money! I love the many calling features that helps raise the productivity of the business.

Cons

At first it was complex to figure out configuration, and to add a phone or a line. In my experience there are not too many significant complaints from my end. I'm pretty well satisfied!

Review Source
 
 

kyra Marco Luicco from Espo Engineering Corporation
Specialty: Other
Number of employees: 51-200 employees Employees number: 51-200 employees

April 2018

April 2018

voice edge softphone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

I really like how clear it is, how easy to use the software user friendly to be short. can be downloaded to phone, pc, laptop, tablet

Cons

like what I've said, the app is easy to use but there will always be a down side that needs to be fixed/improved
software can only be downloaded to smartphone with only selected countries.
I cannot find the feature for 3ways calls, call forwarding etc. specially for pc software

Review Source
 
 

Derek from Fast & Easy Moves
Specialty: Transportation
Number of employees: 2-10 employees Employees number: 2-10 employees

March 2018

March 2018

Great internet HORRIBLE PHONE SYSTEM & CUSTOMER SUPPORT

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Don’t use them.

Pros

Great internet!

Cons

They make it hard to leave and hang up when trying to contact retention team. Phone system lacks features such as voice recording, app is horrible, and constantly denied disconnect request and said I owe them a additional 2 years to buyout and I signed a contract saying I agreed to it when in reality I didn’t. They have you on a long hold and wait to finish the disconnect process and said it’ll take 60 day notice before I can leave and hold my phone number hostage it’s a real frustrating experience I am almost at a point to where I would rather just get a new number which is horrible for business.

Review Source
 
 

Faith from New Church Development
Specialty: Nonprofit
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2018

February 2018

Terrible Service, Terrible Company

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ONLY pro is being able to "be anywhere" by using my cell phone. I can set it to "be anywhere" and it will also call my cell phone so I can still answer my phone calls while away without giving out my cell phone number

Cons

SO MANY CONS.
Terrible service, pricing is awful, phones are often down, the interface is SO DIFFICULT, changing anything is so difficult to accomplish.

Review Source
 
 

Lindsay from Airline
Specialty: Residential / Home Phone Service
Number of employees: 10,000+ employees Employees number: 10,000+ employees

December 2017

December 2017

Don’t use them

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Do not go through them they are so complicated

Pros

Quick to set up if you opt to use their services. I have nothing else positive to say about this service

Cons

When your product isn’t working or set up right there is no help. When you’re ready to cancel the service they don’t know how. So you will be charged until it’s cancelled which so far has taken a year and still isn’t resolved. I’ve contacted their company twice a month for a year and they still are unknowing on how to cancel your account

Review Source
 
 

Ed from Cantarella & Associates P.C.
Specialty: Legal
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2017

November 2017

Unrelenting torture, leading to a lose of several hours a day since installation.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I wish I could leave a negative rating. I don't even like their ringtones. The phone is black - it will show dust. The LCD screen is too small - seecomments below.

Cons

Functionality is poor, user settings are a mix of on-the-phone and through their online portal. Display box when phone rings block the receptionist(me) from seeing what users are currently on a line. The feel of the phone(material) is a bit slippery(slightly bumpy) and the handset is very uncomfortable to hold because of that. Plus the space between the earpiece and the mouthpiece is too small(tight) for a user with a larger hand. Not talking gorilla hand, just a larger, man's hand.

Review Source
 
 

Jessy from Medical office
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2017

September 2017

No emails .Cloud solution nobody answers.Too busy because if hurricanes

Ease-of-use

Functionality

Product Quality

Customer Support

Very good regarding billing.

Pros

Frustrated every other month Comcast has problems Working for Comcast should be very good.Vacations.

Cons

Hurricanes in Atlantic Ocean shuts Comcast down .Billing is great No services.Small businesses cannot run without phones,email services but Comcast does not get that

Review Source
 
 

Chad from Brittany
Specialty: Manufacturing
Number of employees: 51-200 employees Employees number: 51-200 employees

September 2017

September 2017

Worst System Ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pay extra and save yourself the headache!

Cons

There are a lot of cons but the biggest is the customer service. Your first call is always to someone that has no clue on how to fix your problem. You have to waste a half hour for them to figure this out, even if you tell them right away you need to talk to the next line of there defense. Then you have to wait 2-4 hours for the next level support to call you.

Review Source
 
 

Barb from Etesian Wealth Advisors
Specialty: Finance
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Can't wait till the contract is up!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Wave off this product if you are thinking of it.

Pros

The call quality is good, that is about all I can say.

Cons

There is no support. Also, if you pick up the phone, in say - the kitchen - and need to get to your computer to answer a question on the call, you must, put the kitchen phone on hold, run to your office phone, pick it up, run back to the kitchen, hang up that phone, run back to your office and take the call. Only slightly better than tin cans. And it is expensive.

 
 

Sherri from RAM Fire Protection, Inc.
Specialty: Other
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

NOT for business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

We went to Comcast to save money. Opposite effect! First they fried our phone system by installing their equipment wrong and backfeedng the signal. Then they refused to take responsibility and referred me to their subcontractor.
Then it took over a week to get our phones numbers ported over so we had no company phones. Funny things was, all we had to say was that we were trying to switch over to Comcast and everyone was understanding (I guess they already knew how bad Comcast was). That should have chased us of their service butt we decided to stick with it since it was so difficult to switch all communications over.
Now, their equipment had failed and we are waiting for days for a tech. We are a business that is basically shut down without internet and phones. We were told a tech will be here between 10 and 12 today, however, that turned out to be incorrect. The 2 hour windows are for residential customers, business customer windows are actually 4 hours! So the people relying on the service to be reliable for their literal livelihoods are less important!
I am posting this via my cell phone - that is how sick and tired I am of Comcast! If you are considering them for your company's service, do so at your own peril!

Pros

Can't think of one. I can't even say price as they have cost us so muck money with the problems they have caused!

Cons

Horrible customer service. Total lack of responsibility. These habe been my experiences all the way up to the corporate offices

 
 

Amber from TQS, Inc.
Specialty: Manufacturing
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

Excellent value for the money!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

If you are looking for an affordable product with all the bells and whistles, look no further.

Pros

It was extremely easy to use, once I got familiar with it. After about 20-30 minutes of playing around with it I was able to EVERYTHING I needed to do. It's certainly increased my productivity, and it was even mentioned in my employee review recently. Thank you, I'm very pleased with the software.

Cons

There was very little I disliked. Sure, their are more expensive programs out there with more features, but nothing beats the value of this product.

 
 

tom from Retail Research Group
Specialty: Other
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Worst phone system ever

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is the worst decision we made switching to Voice Edge. The phone does not work like they said. Cannot place a call on hold and pick it up on a different phone without hitting a bunch of buttons. Customer service is terrible, they know there is a problem but do nothing to fix it. Was told it would be $ for them to send someone out to train us on how to use the phones. They are terrible do not get Voice Edge. WE are stuck with a phone system we hate and does not work for us. Comcast could not careless.

Pros

Phone quality ok, looks nice.

Cons

Hard to use, cannot place a call on hold without hitting several different buttons, hate it, customer service terrible

 
 

Paul from Mt Laurel Primary Care Physicians
Specialty: Healthcare
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Stay away

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This was the biggest mistake I have made. Implementation was chaotic, nothing worked as promised and after 9 months we have a system that barely functions to meet our needs. Features we needed and were told are available are not. Get a different support person each time we call

Pros

We can at least make and receive calls-most of the time

Cons

Service and customer support/response is horrible.

Advice to Others

Do not even consider it

 
 

Rob from GWA
Specialty: Media and Entertainment
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Voice Edge nightmare

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

From the day we signed the contract we have had NOTHING but problems. From porting our numbers, this took 2 months, to getting simple service they have been dismal. An update to the phones was pushed out about a month ago and I have had issues since. Now they tell me that my switch is bad because every night at 11:56pm all the phones stop communicating with their hardware. I have replaced the switch with no luck and they just keep pointing the finger at me. I have told them I will gladly replace what ever is broken so please send someone out to diagnose the issue. No one has come or offered any help other than saying "Its not our hardware". Keep in mind I have NOTHING else plugged into these switches expect their hardware and still no help

Pros

Quality of the lines is good.

Cons

Service is the worst i have ever had to deal with.

Advice to Others

Find another phone system if you want to have something that works and service that supports you.

 
 

Aliya from Accounting Solutions First
Specialty: Finance

May 2016

May 2016

Not Impressed

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

It's easy to access someone over the phone to assist you.

Likes Least

The software is not very user friendly. You typically have to call for technical assistance.

Recommendations

Read user reviews prior to purchasing

 
 
 
Showing 1-12 of 12

Hillary from Sugarhouse Self Storage
Number of employees: 2-10 employees Employees number: 2-10 employees

December 2018

December 2018

Very fast and at a good price!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

It was efficient, quick, and easy to use! I am happy to pay the price for it.

Pros

I love that Comcast is quick and fast. If we have had any problems we have been able to contact Customer support and get the help needed. The price is good for what we are getting!

Cons

I have enjoyed everything. Customer support did put me on hold for a little while, but other than that no complaints!

Review Source: Capterra
 


November 2018

November 2018

Comcast Business VoiceEdge

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Very nice experience and since using we've increased our efficiency with communication to clients and have increased revenue by 20%.

Pros

Great for business and allows professional platform to do much with my clients. Even when I'm away, I can communicate easily.

Cons

Connectivity through phone/data can be slow, but allows it to function well.

Review Source: Capterra
 


September 2018

September 2018

Business Calls from Anywhere

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Pros

As a solo practitioner, having the ability to screen calls as they come without having to be at the office is a real plus. Watching the call come through on my iPhone and/or Apple Watch allows me to be attentive to calls in a timely manner. Even if I am not able to answer right away, the option to listen to my voicemail from the app without having to call in to the office helps keep my office running smoothly.

Cons

From time to time the app fails to recognize my fingerprint and requires me to re-enter my password. When I first started using the app, this became a nuisance. Since then it has happened less frequently. Hopefully the kinks have been worked out.

Review Source: Capterra
 

G from Fogelman

July 2018

July 2018

Business voiceedge makes voicemail available at anytime you are not in the office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Business Voice edge helps employees never miss a call by providing you access through computer, tablet, cellphone and email transcription.

Cons

Business voicedge is not very user friendly at first. It takes sometime to figure out how to maneuver across the platform. Once you get used to the program it is not that bad.

Review Source: Capterra
 

Adriana from Health Quest Chiropractic

June 2018

June 2018

We love Business VoiceEdge! We know that our phone system is as professional as can be!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This is a cutting-edge phone system. We are able to manage our phones from our cell phone, messages, lines, conference, etc.

Pros

I love that we are able to set up different options for when our business is closed or for holidays.

Cons

The price. VoiceEdge added to our telephone/internet expense. Comcast always has specials and promotions for new services but the expense increases after the promotion expires. I would like to have a set price that does not vary so much from year to year.

Review Source: Capterra
 

Emily from Home Instead Senior Care

May 2018

May 2018

Great phone system

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Business VoiceEdge is very useful. Once you figure out how to use it. It has really helped cutting down on scam phone calls that come thru our phone system after hours. I love the functionality and customisability of the system.

Cons

At first using this system can be extremely frustrating. I can't count the amount of time I spent on the phone with customer service trying to understand. Customer service is great once you get to the actual person which can take a long time.

Review Source: Capterra
 

Sue from DHCC

March 2018

March 2018

Once you get it figured out, it's a great tool to have

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I love all of the features it offers and how so many things can be done remotely. It helps with working from home and changing phone setting from home.

Cons

It was pretty complicated to start with; there was a lot to learn. Definitely need to have someone from Comcast walk you through it.

Review Source: Capterra
 

Randi Jo from Steiner Family Chiropractic

March 2018

March 2018

Comcast has been wonderful for our business phone and internet.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

What I like most about Comcast for my business is how easy and fast it is to communicate with customer support.

Cons

What I like least about Comcast for my business is how I am paying for a package that includes TV but we do not use it in our office.

Review Source: Capterra
 


March 2018

March 2018

Comcast Business is great for my company. It is reliable and affordable.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

It allows me easy access to voicemails and call forwarding has also come in very handy in times where I am not at the office.

Cons

I have had a few instances of calls not being recorded. Other than that I have not run into any other major issues.

Review Source: Capterra
 

Daniel from FBC Hickory Withe

February 2018

February 2018

VoiceEdge is a solid phone system that meets all of our needs.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

This internet phone system is super easy to use and has a lot of great features that are all customize-able through a web browser. You can setup and change hunt groups with the simple click of a button.

Cons

I wish there was a way to differentiate incoming calls by the line that they are dialing but that function is not available at this time.

Review Source: Capterra
 

Lili from Car Art LLC

November 2017

November 2017

Stuck with you

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software is easy to use for our small business. Comcast Business works better than AT&T. We use the software daily and know we are getting a good deal for the service.

Cons

We use the software daily and rely on it fully. Although for the most part it works fine, there are times when the software lags or every so often we lose service and are out of phone and internet for hours. We are at their mercy and cannot continue work without the service.

Review Source: Capterra
 

Caleb from Randy's Auto Care
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2017

October 2017

Great phone service!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like that I can pick up my phone and know that a call isn't going to get dropped. The fee for theis service is great too!

Cons

I wasn't too happy after getting off the phone with customer service just because the other person on the other line was short with me.

Review Source: Capterra