Auto Dial for the CallBacks features is missing.

Overall Quality is good, ease to use and modification option are available according to user business.

Scalability of the cloud-based solution ensured we could handle call volume fluctuations effortlessly. It saved us costs while maintaining high service quality during peak periods.

Email Notification regarding  Space of Hard disk.

Really great experience working with DialShree, their solution is advanced to match with market requirements. Support is also quick and smooth, our experience with Rajesh prajapati is really great.

Help us to export reports very easily. All the required details are available on screen(RTA).

A Simple and Efficient product to resolve all you Call center dialing queries.

Great experience, especially [sensitive content] is really supportive and helpful whenever required.

Software is easy to use and features are very easy to understand. Money is worth for this software.

We highly recommend DialShree for its remarkable capabilities in optimizing agent performance and customer service.

This software support all major technologies which help easy integrations with various software of company.

The user interface was very appealling and very easy to use. The navigations are quite good and easily accessible on the main menu.

Sometimes call drop issue happens, but that is not frequent.

Overall it's a good application good to see the multiple iptions which help to create diffrent type of reports.

What ever you need can be done by the team under user specific development in no time.

I have been associated with Dialshree  since 7 years now, used in my last organisation as well. You guys are doing good job.

Everything is superb and smooth in this dialer.

I've looked and tested tons of dialer but nothing come close to DialShree. They have a dedicated support team to help us solve any issue with the dialer very quickly.

Easy to handel and monitoring is great help to get the productivity.

Customer support is excellent and great positive and proactive approach of entire team.

Dialshree is an easy to use software,with most of monitoring features that are likely helpful to maintain track of basic piece of work.

Great experience, from Pratik to Rajesh , entire team is super supportive. Modules are customizable & UI is super swift.

SMS Templates customization can be difficult at times. But their team assist us with everything.

Milan Rathi who looks after our account is proactive in handling and helping us in our existing concerns. He is quick to understand and help in implementation of our new developments.

I've been using DialShree for a few months now, and I have to say, it's made our operations a lot easier. The interface is intuitive, and our customers are happy & our backend processes have improved.

Great experience with good support team. Very happy to work with [sensitive content hidden.

Frustration, anxiety, loss of income. Oh, im sorry, you asked for benefits... um.

Elision is a Nice product for outbound calling.

Great experience, from [sensitive content hidden], entire team is super supportive. Modules are customizable & UI is super swift.

DialShree has one of the best self service platform, customized reports and smooth call connectivity made our job simple & productive. They also have super supportive support staff.

Reporting part is good, GUI is good. Overall experience is good.

User Friendly and customize  software. Software is error free and customer support team is also excellent.

The entire team at Elision has been very helpful with the implementation with the setup, roll out, and everyday use.

Just need to update system time by time with real world problems. I think it is zero error solution.

Means there are some features are really help for reducing the drop calls. And quality of Calls are also good.

Taking time in Customization and sometime very hard to get update.

Really great experience working with DialShree, their solution is advanced to match with market requirements.

We have customized many Api and features as  per our requirement which help us to improve our productivity and business.

It shows me a sales report and details about it which is always 0 and I have no use case.

I like the customization when it comes to the displays. At a glance, I can see everything that is important to me with regard to my environment.

But things are getting changing pretty rapidly.

There are several bugs and gotchas we have encountered and there are some limitations that are disappointing.

The open capability and flexibility to adapt on custom requirements.

Regarding my experience with Alarming solution for events,  only missing part is to combine multiple alarms into 1 only alarms.

It has been an essential part of our ability to quickly represent the facts in troubleshooting situations.

It does this really well. The tools to troubleshoot quality issues are extremely helpful in identifying specifically where issues are happening.

I like the ability to configure alerts as well as troubleshoot the reported issues.

It is bit difficult for us to upgrade or reinstall on new servers.

I do not have anything that I would consider bad about this product.

Excellent - good product - reliable and excellent support from Tech and commercial IR leads wehen issues encountered.

The flexibility of the solution allows us to continue to expand our monitoring capabilities as we evolve our capabilities. IR Collaborate is also an invaluable training tool.

Easily customisable for delivering Customer appropriate content and displays.

Starting database and IRFAX collection are very useful feature which helps in identifying the exact cause of the issue. Reading and setting thresholds are easy to use.

Seeing Avaya specific information like firmware information is also extremely helpful for upgrades.

On thick client there is no option to undo if you accidently delete any config file until unless you have a back of that file.

Overall, we have been very happy to have IR Collaborate. The biggest win has been the ability to easily troubleshoot issues related to QOS issues.

It has more features which helps for reporting and tracking our customer ATMs.

Indian Rupee

Dialshree offers a single point of access to all the information they need regarding leads, opportunities, accounts, contacts, and more. It offers a wide range of features which include appointment scheduling, lead management and follow-ups, email marketing, lead nurturing, social media monitoring and engagement, customer surveys and feedback, analytics dashboards and reporting tools, website visitor tracking and conversion tracking among others.

Dialshree automates various tasks related to sales funnels such as lead generation, lead nurturing through email marketing automation platforms like MailChimp or Salesforce Marketing Cloud and social media channels like Facebook Messenger. The software can be deployed on any web browser or mobile device with an internet connection. 

Visit us @ https://elisiontec.com/products/contact-center-software/

LongDescription

Real Time Analytics

Call Transfer

Multi-Channel Management

Customizable Reports

Activity Tracking

Real-Time Monitoring

IVR/Voice Recognition

Automatic Call Distribution

Voice Mail

Auto-Dialer

Call Recording

Call Center Management

Call Disposition

Progressive Dialer

Call List Management

Call Routing

Text to Speech

Contact Management

Lead Management

List Management

Real Time Data

Call Scheduling

Call Scripting

Call Reporting

Multi-Channel Communication

Predictive Dialer

Email Management

Caller ID

Campaign Specific Caller ID

Activity Dashboard

Computer Telephony Integration

Reporting & Statistics

Chat/Messaging

Interaction Tracking

Real Time Reporting

Reporting/Analytics

Contact Database

Monitoring

Call Tracking

Call Monitoring

Third-Party Integrations

Live Chat

Campaign Management

Callback Scheduling

Multi-User Collaboration

Help Desk Management

Blended Call Center

VoIP

Conferencing

SMS Messaging

Communication Management

Collaboration Tools

On-Demand Recording

Mobile Access

Ring Groups

Customizable Caller ID

Queue Management

Role-Based Permissions

Real-Time Updates

Video Conferencing

SIP Trunking

For Cloud Phone Systems

Lead Capture

Customer Database

Integrations Management

Answering Machine Detection

Preview Dialer

Automatic Outbound Dialer

Performance Management

Call Logging

Outbound Call Center

Inbound Call Center

Social Media Integration

Workflow Management

Real-Time Chat

Manual Dialer

Alerts/Escalation

Access Controls/Permissions

Alerts/Notifications

Virtual Voicemail

Single Sign On

Support Ticket Management

Surveys & Feedback

Document Storage

IT Asset Management

Workflow Configuration

Customizable Fields

Automated Routing

Data Import/Export

Email Templates

Self Service Portal

Performance Metrics

Real-Time Notifications

Ticket Management

Knowledge Base Management

Service Level Agreement (SLA) Management

Macros/Templated Responses

Prioritization

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

24/7 (Live Rep)

Chat

11-50

51-200

201-500

501-1000

1000+

Dialshree

In Person

Live Online

Webinars

Documentation

Videos

Australian Dollar

IR Collaborate is a unified communications monitoring platform designed to help businesses predict disruptions and optimize performance across on-premise, cloud, or hybrid audio, voice, and other collaboration systems. Managers can quickly identify root causes for issues, minimize user impact and diagnose problems using granular data analysis and historical information. 

IR Collaborate allows enterprises to gain insights into system performance across network routers or layers and session controllers. Organizations can monitor, respond to or resolve issues in real-time and improve IT processes by troubleshooting multi-vendor unified communications from within a unified system. It also supports various platforms such as Microsoft Teams, Skype for Business, Zoom, Avaya, Polycom, Oracle, Ribbon, and more.

IR Collaborate enables businesses to ensure enhanced return on investment (ROI) by improving end-user experiences and organizational productivity. Enterprises can also monitor unified communication environments for meetings, calls, and interactions across applications, vendors, network paths, and elements.

Unified communications and collaboration platforms form the basis of some of the most essential business systems. 

As hybrid working becomes the norm and the demand for a seamless user experience increases, the need for high up-time, fast problem resolution, and intelligent insight has never been more critical. Monitor and troubleshoot your unified communications with IR Collaborate

1. Optimize the collaboration that connects your people- Make the hybrid workplace work. Get the intelligent insight you need to harness innovative new ways to bring people together, from wherever they are.

2. Create great connections: Ensure the tools your organization relies on just work and enhance the way your teams communicate and collaborate.

3. Simplify collaboration complexity: Whether your people are in the office or working remotely, with IR Collaborate you can ensure the lines of communication are always open.

Dialshree vs IR Collaborate

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