All VoIP.ms Reviews
1-25 of 683 Reviews
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Tim
1 employee
Used more than 2 years
OVERALL RATING:
5
Reviewed January 2022
great voip service - aimed at technical consumers more than 'end users' to some extent
Randal
Verified reviewer
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2023
Voip.ms is a feature-rich, inexpensive VOIP solution
I've saved myself, my clients, friends, and family dozens of dollars a month and hundreds of dollars a year by switching them to voip.ms over traditional telephone service. In the case of small businesses, at less than $200 capital cost and $10 per month, we've been able to provide full-featured auto attendant answering with custom recordings for hours of operation, routing to phones in various departments based on customer's responses, call hunting for managers/owners to their IP desk phone and then their mobile phone, blocking of unwanted numbers, voicemail forwarding to e-mail, and other future capabilities.
PROSLike me, you'll be amazed at the range of features you get for the vastly reduced price when comparing the service to that of a traditional telephone service. Once you learn the admin interface of voip.ms, you'll find it simple to set up an auto attendant for routing calls within your business. You'll love the ability to forward a voice mail message to your e-mail address, with the message attached as an mp3 file. Many more options for call routing are offered, such as hunting.
CONSWhile the admin interface is not cluttered or broken up into multiple sites, the intuitive visual flow could be improved. It took me 5-6 times of using it to remember where to drill down for a voicemail setting or configuration of an account for a secondary ATA or IP phone.
Reasons for switching to VoIP.ms
Now that homes and businesses have more than adequate Internet service provided by the traditional telephone service companies like TELUS, there's no need to be paying for telephone service at $30-$40 per line/DID per month on top of the Internet charge. With the cost of just one ATA (Analog Terminal Adapter) at $40-$100, one can switch over to voip.ms thereby dropping the monthly telephone bill to less than a few bucks.
Vendor Response
Hello Randal, We are delighted you had a great experience with us! Thank you for taking the time to leave your kind review. We truly hope to continue serving you for many more years.
Replied February 2023
Chad
Wholesale, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
Best service for the money. They had a Ddos attack but they kept customers informed.
Overall, I would use them again if given the opportunity.
PROSGreat customer service. Chat and phone available when needed. Always able to resolve situations quickly, even if it's difficult to our specific solution.
CONSIt's very setup-driven. You need to know exactly how you want your system set up. I don't know of another way to make it simpler but setup is somewhat tedious.
Reason for choosing VoIP.ms
Pricepoint and reliability.
Reasons for switching to VoIP.ms
Cheaper solution. Able to do digital rather than SIP lines. More reliable and customizable.
Vendor Response
Hello, Chad, Your satisfaction is our greatest achievement. We appreciate your positive feedback.
Replied September 2023
Peterson
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed August 2023
Review of Voip.MS
It used to be price. That has changed due to inaccurate pricing.
CONSPricing is very inaccurate. Almost fraudulent.
Vendor Response
Hello, Peterson, We highly value your feedback and would love to know more about the pricing issue mentioned. If you're open to it, We would love to hear more at marketing@voip.ms so we can understand the issue.
Replied September 2023
Evgeny
Information Technology and Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed October 2021
Bad Customer Service Experience with VOIP.MS
We have been using VOIP.MS for over 5 years. The last 12 months were the most terrible: service was intermittent, customers complained about missed calls, delays when connecting calls, text messaging forwarding to mobile devices was not working correctly. All of this was peaches comparing to the last two weeks when we decided to cancel. Contacted via email to cancel the account and remove all VOIP numbers since we won't be porting; they replied that I need to remove the numbers myself (a few hundred numbers) while I am still being charged for the renewal VOIP numbers. I insisted that they could remove them themselves; they said that I needed to put more funds into the account before they could do it. The bill went in negative because we had a few dollars only when we asked to cancel the account. We put the fund on the budget, but it has been two weeks, and nobody ever got back to us. Contact support again. They said that our ticket was closed. If your options or budget to go with another provider, you may consider other options. VOIP.MS is cheap, and you get what you pay for.
PROSCheap rates, a large number of Canadian numbers available
CONSComplicated or outdated UI, zero help from customer support, intermittent service, delays before connecting calls
Reason for choosing VoIP.ms
Price
Reasons for switching to VoIP.ms
Cheaper options and more Canadian numbers
Vendor Response
Greetings Evgeny, we're very sorry to know your experience with us, at least for these recent times, has not been the optimal, please send an email to support@voip.ms with subject Capterra Review so we can check your case and see possible alternatives to assist you, thank you very much!
Replied November 2021
Chris
Medical Practice, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed August 2023
Voip.MS
We have found Voip.MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment. Their platform has consistently proven to be both reliable and efficient, thereby enhancing our communication processes.
CONSWe experienced a prolonged service interruption spanning multiple days. This unforeseen downtime had significant repercussions, impacting our operations and causing considerable inconvenience.
Reasons for switching to VoIP.ms
We have identified opportunities for significant fiscal efficiencies, thus leading to notable cost savings for our organization.
Vendor Response
Hello, Chris, Your feedback is invaluable to us. Thank you for sharing your experience.
Replied November 2023
Brian
Information Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
VOIP.MS is inidispensable
The more I use it, the more I like it.
PROSMy phone is available anywhere in the world, wherever I have an Internet connection,
CONSThe voice mail speech to text to e-mail breaks short messages into several e-mails.
Reason for choosing VoIP.ms
The pricing and billing approach means I only pay for what I use.
Reasons for switching to VoIP.ms
I was fed up with bad service and high prices.
Vendor Response
Hello, Brian, We're so grateful for your kind words! It's fantastic to know that our VoIP service has been a great fit for you.
Replied December 2023
Paul
Wireless, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Low cost and very performant solution
It was easy to integrate older and new devices into the system with no real issues or support.
PROSOne of the best features of VoIP.ms are the well documented and explanatory Wiki pages allowing to start from scratch new projects with very little support.
CONSWhen navigating the website, it seems that you need to re-enter your user credentials quite often. May be this is needed for security issues to protect hacking.
Reasons for switching to VoIP.ms
Was not easy to talk with someone to solve issues.
Vendor Response
Hello, Paul, Thanks for your honest review! Your satisfaction is our goal.
Replied September 2023
Steven
Transportation/Trucking/Railroad, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
My company couldn't survive without Voip.ms
Overall excellent experience. We started with Voip.ms when I needed to redirect calls to multiple devices when an employee was off. The local phone company could not offer this service.
PROSThat incoming calls can ring on multiple devices simultaneously
CONSInitially because of our location in a non-mainstream country Voip would not accept card of PayPal prepayment from me, only direct bank deposit, but this has now been resolved.
Reason for choosing VoIP.ms
The Voip.ms tech appears to be better suited to ringing on multiple devices.
Mike
Information Technology and Services, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great Company, Great Service
It's very easy to use & the pricing is unbeatable.
CONSNothing so far. In the several years I've been with VoIP.ms, we've never had any major issues & the rare issue that does crop up is taken care of pretty much immediately.
Reasons for switching to VoIP.ms
After speaking with someone at VoIP.ms on the phone, it was obvious they care about their customers and are dedicated to providing the best service possible.
Vendor Response
Hello, Mike, thanks for choosing our service and for the positive feedback.
Replied October 2023
Razmig
Management Consulting, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
A very reliable, highly customizable VOIP service
It meets and exceeds my expectations
PROSThe high quality of voice at a very affordable price. I can add only the services I need and their set-up is simple and very well explained
CONSA lack of what features should be taken into consideration when setting up
Reasons for switching to VoIP.ms
Calls were arbitrarily cut-off after interval of 15 or 30 minutes
Vendor Response
Hello, Razmig, Your satisfaction is our success. Thanks for the wonderful review!
Replied November 2023
Clinton
Verified reviewer
Computer Software, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Highly recommended
I highly reccomend this service to everyone.
PROSGreat service, great support, and great pricing.
CONSI have no real complaints about voip.ms - support was once harder to reach, but they have improved this to what amounts to basically instant support.
Vendor Response
Hello, Clinton, it's always a pleasure to hear from happy customers like you. Thank you for your review!
Replied September 2023
Addison
Accounting, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great all in one VOIP product & host
Excellent, great ROI.
PROSThe crystal-clear call quality and seamless connectivity have truly transformed my communication. Their user-friendly interface and reliable service make staying connected a breeze. Highly recommended for anyone seeking top-notch VoIP services!
CONSTime to port, not at the fault of VOIP.ms but my carrier I was porting from.
Reason for choosing VoIP.ms
Price was perfect and undercuts the competition with more features, couldn't ask for more.
Vendor Response
Hello, Addison, Thank you for the fantastic review! Our team is delighted to hear such positive feedback.
Replied November 2023
Kim
Information Technology and Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
If you're IT inclined, voip.ms is the best there is!
Al l in all, it's packed with features ranging from group-ring (having multiple phones ring at the same time) to full Virtual Receptionist (on-hold music included!). It supports soft-phones (I use jitsi), IP phones (I have Cisco phones), Cell phones, Landlines (you can add "standard" phone numbers to ring-groups for instance), and PBX (I do not use this feature, but it's there). They offer support but I do no recall using it. The system just works. Documentation is clear and precise (they offer guides to configure pretty much everything you can think of).
PROSNot only did it fit my needs about 10 years ago when I began using the service, but they keep improving it, adding features months after months. I just started using the call recording feature this month! IVR works like a charm; managing recordings is straight forward as well.
CONSIt can be intimidating to setup at first. I personally don't mind, but I wouldn't recommend it to the average grand-mother.
Reason for choosing VoIP.ms
Price first. It was about 1/20 of the alternative I used. Features got me totally hooked!
Reasons for switching to VoIP.ms
It was not only cheaper, but there was SO much more features!
Fawad
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Voip.ms is awesome
We switched from an on premise to a PBX to voip.ms. It was an extremely easy transition. The moving of our DIDs, setting up our extensions, linking them to our phones, it was all very easy. Configuring the IVR, adding the voice prompts. All very easy. Support is awesome.
PROSI have been using voip.ms for years, both at the office and at home. We have had no issues, and their support has been really good. They have been very responsive, and gave the extra support that was needed to troubleshoot any issues.
CONSMy only issue is that with the account setup, extensions are defaulted to account_extension, which is annoying but I understand it from a technical perspective.
Reasons for switching to VoIP.ms
Asterisk was old, and regular phone lines are expensive for our usage.
Vendor Response
Hi Fawad, thanks for being a VoIP.ms customer, we appreciate your honest feedback.
Replied May 2020
Mark
Consumer Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
I Recommend VOIP.MS many times a week
I changed from a different provider because of cost. It soon became obvious that I had also been missing many features which have enhanced my usage of the system. I manage websites and sell website hosting for customers and have encouraged them all to consider Voip.MS. Many now have either local or toll-free numbers with the service. Even though toll-free numbers are not required these days, they tend to show a company in a better light and look more professional. Oftentimes these toll-free numbers are chosen to spell the website, company name or function. Recent examples they used were 1-8xx-KONA-FARM for a farm which gives farm tours. I have need to open a couple of tickets and their response was quick and accurate.
PROSVoip.MS has many free features which telephone companies charge for. The software is easy to configure and fairly intuitive. The usefulness and cost savings are one of the largest drawing point.
CONSThere are only a couple of issues I have had. One is the ability to internally call a ring group, and their time conditions are not based upon my own time zone. These are very minor issues and not deal breakers for me and I have opened Feature Requests for them.
Reason for choosing VoIP.ms
Callcentric had some options which Voip.MS didn't such as some free inbound numbers in New York and a free fax service. This allowed me to receive free faxes on a DID number. The free DIDs eventually went away. About that time, Voip.MS added a fax service.
Reasons for switching to VoIP.ms
The 808 company was purchased by the local landline company so they (my opinion) could shut down the competition and offer their own more expensive service. I also started using FreePBX and IncrediblePBX which run on unis servers. I was using a Raspberry Pi ($35) and although it worked for me, I tired of trying to keep things running. I opted for an Internet service which would do that for me.
Vendor Response
Hi Mark, thanks for being a VoIP.ms customer and for your honest review!
Replied April 2020
Erik
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Very Good service
been with them over 10 years, and its been overall pretty good- it is glitchy at times and a bit more hands on than say Twilio- where I have not had any issues with connectivity.
PROSEasy to set up IVREasy to buy DiDsGood pricing on new Dids and month to month feesHappy with them but I do have pretty low volume calls with them and the numbers I have with them are not "mission critical" -support can be outstanding to sub marginal, depending on who you get. -have made many improvements over the last year-pricing where voip should be for a small business. -has TLS encryption where most voip providers don't
CONS-texting (SMS/MMS) could be better setup and out of beta, as it is 2023 already, come on guys really. -they should really have a app they made that can manage and that users can call and text with. -slow to roll out improvements-could have better higher quality codecs-could have STUN servers to use. -a multi week DoS that they handled very badly couple yrs ago-still not 100% about the back-end of the company- would not use for a business doing over a $1m in -revenue a yr unless you had a backup provider. -not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this.
Reason for choosing VoIP.ms
easy to implement and get Canadian DiD's.
Reasons for switching to VoIP.ms
callcentric was down and they were unreliable.
Vendor Response
Hello, Erik, We're thrilled to be your go-to VoIP service provider. Thank you for the glowing review!
Replied November 2023
Faizel
Financial Services, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed August 2023
VOIP.MS Pros and Cons
Overall satisfied, but improvements needed such as being able to pay in CDN funds.
PROSI like that it is self-administered with Pay-as-you-go feature. I also like that voicemail messages are emailed as an attachment.
CONSThere should be option to pay bill in CDN funds rather than just in USD funds to avoid paying unnecessary foreign exchange fees and poor rates on currency fluctuations. Also, there should be an option to pay exact amount desired rather than just in increments (i.e. $5, $10, $100, etc). If a customer wants to pay say $22.43 exactly because say he/she has a credit balance on his/her credit card for that amount and he/she wants to deplete those exact funds, he/she should be allowed to do so. That is also why being allowed to pay specifically in CDN funds is so critical.
Reason for choosing VoIP.ms
Was recommended by Voice Network.
Reasons for switching to VoIP.ms
They were exiting the business.
Vendor Response
Hello, Faizel, we strive to continually improve, and your feedback helps us do that. Thank you!
Replied October 2023
Sam
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
Great value business and home phone VoIP system
Tech support is quick to respond, overall very satisfied with support. Number porting goes quickly and with out issue typically. I would love to see an app for this service, haven't tried 3rd party VoIP phone apps with it yet but I think it has great potential as an enterprise system with the ability to compete with Nextiva, RingCentral, etc. if it just had a pre-packaged app to offer.
PROSExtremely low cost, only about 5% of the cost of many competitors. Reliable enough for Fire/Alarm systems and daily use for the entire company! Configurations have a bit of a learning curve, but much of the documentation has been updated recently which helps. Offers many features only found on much more expensive systems such as SMS, Call Recording, etc. but many are in beta. Ring Groups, e911, voicemail to email are all working great and well established. Low cost reliable phone system for your business!
CONSOccasionally issues with Polycom VVX series going offline, or needing to switch servers. May be related to a configuration issue/template, as I don't have this issue with any other hardware. Grandstream devices seems to be the most reliable, the best just FYI for whomever reads this.
Reason for choosing VoIP.ms
Cost, and general feature set is quite good. Definitely not as convenient from an admin perspective as many devices require manual configuration and remote provisioning. But for a small company it's still practical to manage and can't beat the price to features/support offered!
Vendor Response
Hi Sam, thanks for being a VoIP.ms customer and for your honest review!
Replied April 2020
John
Online Media, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Years of great service ane great pricing
Great! Support is excellent, cost is very reasonable. Reliable. Lots and lots of features and possibilities.
PROSQuite easy to set up and use, especially considering how many features are available. Excellent pricing.
CONSPrefer not to require a fax number to send a fax via the web portal. I liked this feature more when it didn't require a monthly cost for a fax number. Would love to be able to block a number by simply dialing a star code after the call is received and then be able to further manage those blocks via the web panel. Would love to have voicemail transcription to email if not already available. Maybe make VOIP.ms branded hardware available, as well as a soft phone app.
Reason for choosing VoIP.ms
Cost and availability of so many features.
Reasons for switching to VoIP.ms
More features and cheaper.
Bruce
Arts and Crafts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to configure, administer and use; also very low cost for so many great features
I used to run a home brew phone system that I configured using ATAs, UNIX servers, and assorted POTS phones. Now with voip.ms I leave 95% up to them and it all just works. I have extended the functionality to include my own DB-driven anti-telemarketer blocking system by adding in my own custom configured Asterisk instance running under FreeBSD and it was pretty easy to configure a SIP trunk in voip.ms to accommodate this.
PROSVoip.ms has provided me with a way to operate a complete SOHO phone system in my home without the headaches of maintaining a full PBX there too. I connect multi-line VoIP phones over WiFi for the ultimate flexibility. I have access to large enterprise features for pennies, and I can integrate my own specialized features by attaching an Asterisk PBX running at home on a mini-PC.
CONSThere's very little I can find fault with. I've been having intermittent issues with BLFs on the VoIP phones but this could be almost anyone's fault, possibly the VoIP phones themselves. Voip.ms support has done their best to assist me in debugging the problems as they pop up now and then. But really BLFs are not super critical anyway, just a nice-to-have, so I'm not concerned.
Vendor Response
Hello, Bruce, Thank you for your trust in us. We're committed to providing the best VoIP experience!
Replied November 2023
Paul
Information Technology and Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Great voip provider with even better service!
Honestly I love everything about using VoIP.ms from the platform to the product to the support. They are always there to provide support if you need it, although I rarely need it because the platform is really great and stable.
PROSI love the fact that they are really easy to setup and use. I use it more for personal use and absolutely love how I can stay in touch with my family for a fraction of the price. Ive set it up for many family members and even provided them with simple instructions and they were able to set it up for themselves without issues.
CONSI wish that instead of having multiple servers in the same location they had 1 customer facing server and they had multiple servers behind the scenes. That would make life easier in case there is an issue with one of the servers. Would also love if they had an iOS App that would be amazing and make life easier when making calls.
Ryan
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Don't Let The Setup Scare You!
We setup and moved from Google in 1 to 2 days. Found support and chat pointed and solutions focused. Selected a VoIP app for our devices (which was the hardest part) Tested SMS and Call services.
PROSVoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to setup - the VoIP.ms support team made it easy even for a first time user like me.
CONSWe live in an age of products that are UX designed, flashy on the surface but lack functionality or charge a premium for ease of use.At first VOiP was daunting to even look at - but it provides all the functionality and customization of much higher priced brands.
Reason for choosing VoIP.ms
Cost and SMS use
Reasons for switching to VoIP.ms
No SMS for Canadian phone numbers
Vendor Response
Hello, Ryan! Thank you for being a part of our VoIP family. Your feedback motivates us to continue delivering excellent service.
Replied September 2023
Patrick
Internet, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Huge savings and great features compared to legacy POTS line(s)
Overall this has been an excellent service and huge value for the $.
PROSAt first this was implemented to simply replace one POTS line. However, as we grew a bit and added a couple of remote workers this service has been fantastic. Anywhere that an employee or I can get a decent Internet connection, we can make and receive calls. We use a mix of hard IP phones (used Ciscos) and Zoiper on our Android devices. And the cost is fantastic! We were paying over $100 per month for a single POTS line and having to pay for long distance. That one payment now lasts us over a year of usage on VOIP.ms. Plus we get more features: SMS, voicemail, virtual assistant.
CONSIt is a bit complex to figure out how to setup the system. I'd also like to be able to use the web portal to upload and send text messages to my customers during emergencies. But they don't support that feature.
Reason for choosing VoIP.ms
Price and features.
Reasons for switching to VoIP.ms
Mostly cost but also for increase functionality for the price.
Vendor Response
Hello, Patrick! Thank you for taking the time to share your positive experience with us! Your generous words about our service have made our day. If there's anything else we can do to enhance your experience, please let us know. Thank you for your support!
Replied June 2023
Dave
Education Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed August 2023
Excellent full-featured VoIP service for people with technical experience.
Great overall experience. There is one customer service agent who is ALWAYS unfriendly and often gives conflicting information - but you'll rarely have to use customer service.There is decent billing and call logging.The most important thing to me is call quality. I use their value routing level and it works great.I've recommended it to several people I know -- all but 1 continue to use it to this day (the 1 person found it too hard to get technically in place)
PROSI started using this service because it was cheap. Overtime I've fallen in love with the flexibility of the system, especially the flexible rules for routing and IVR. As an added bonus, I've essentially stopped all junk phone calls with a mixture of a call routing rule and an IVR.You can basically do anything with the service.
CONSThis is not a service for your grandma to setup - you will want technical experience. They do have a pretty extensive documentation database, but you still need to put in the work.
Vendor Response
We're thrilled to be your go-to VoIP service provider. Thanks for the positive review!
Replied November 2023