Automox vs Heimdal Patch & Asset Management

RATING:

4.8

(71)

Automox has 71 reviews and a rating of 4.76 / 5 stars vs Heimdal Patch & Asset Management which has 38 reviews and a rating of 4.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (71)
4.6 (38)
Ease-of-Use
5 / 5
5 / 5
Value for Money
5 / 5
5 / 5
Customer Support
5 / 5
5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
November 9, 2023
March 26, 2024
Pros/Cons
  • Pros

  • Appreciated the ease of use and the quick start up time and quick responses from the support team. Use on both Macs and PCs was much easier than other systems.
  • I love how responsive the product is for being agent-based.
  • Cons

  • Policies did not seem to apply correctly. Still requires WSUS( or risk using online windows updates which kill bandwidth).
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  • Pros

  • Having patches automatically downloaded and installed on many networks is a good thing.
  • Very good and quick response from customer support that are ready to help with all parts of the program.
  • Cons

  • The reporting looks good on first glance, but is not consistent and shows errors inside a small time frame and not a large time frame. When checking the console, these flagged errors do not appear.
  • We've submitted a feature request to reword the reboot agent popup as it is currently somewhat misleading, requiring additional user training.
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Pricing Range
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$
$
$
$
$
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos