All NinjaOne Reviews
1-25 of 114 Reviews
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Alec
Real Estate, 51 - 200 employees
Used unspecified
OVERALL RATING:
4
Reviewed April 2024
NinjaOne Review: NinjaOne Meets all IT Needs!
Tim
Verified reviewer
Facilities Services, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Best RMM tool on the market
I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.
PROSNinja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.
CONSThe only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.
Reason for choosing NinjaOne
Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.
Reasons for switching to NinjaOne
spiceworks wasn't accurately keeping my hardware up to date.
Erik
Verified reviewer
Computer & Network Security, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Ninja RMM was what we were waiting for
From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.
PROSThe ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.
CONSCan't name none at the moment, there is always space for improvements, but don't know what fill in here...
Reason for choosing NinjaOne
Because the ease off use, and Ninja is way more faster with applying tasks or commands.
Reasons for switching to NinjaOne
We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....
Jason
Information Technology and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed January 2024
NinjaOne - You are asured to be kicked out of the system repeditivly.
Will never recommend the product to anyone ever. You are guaranteed to lose all your tickets work. it is like gaming in the 90's Save and save often.
PROSLooks pretty and i would say that is where it ends.
CONSConstantly logs you out while working, Get messages "inactivity timeout", however busy working on a ticket or a remote session that takes at time 5 attempts to initiate.
Jessica
Verified reviewer
Education Management, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2023
Great RMM with additional capabilities continuously added - Great price!
PROS
It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.
CONSNothing - usually there is something, but I have no cons.
Reason for choosing NinjaOne
Combination of things: Price, implementation time, and their sales/tech team!
Reasons for switching to NinjaOne
Tools, ease of access, low overhead. Every conversation I have had with sales included their various members of their tech team. Extremely knowledgeable & not pushy at all. Last provider was extremely annoying when it came to asking about new licenses, tools, updates, etc. Their web portal was outdated and was a convoluted UI. A member of their sales team was EXTREMELY PUSHY & RUDE! Did not want to take no for an answer & couldn't possibly comprehend my lack of time for their sales calls. I am much happier with NINJA - SO GLAD I MADE THE SWITCH!!
Grant
Financial Services, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Favorite RMM to use and manage
I am very pleased, The account managers have always been friendly and helped connect me with the resources I needed and features I have requested have been added over time. The product really feels like it has grown better and better over the past 2 years.
PROSEase of use, simplicity of using features and the platform performing as expected. There are also frequent feature updates that are taking community feedback and pushing those updates into the product.
CONSLacking a feature to directly send action or script output to an email. I have been able to work around this by baking in SMTP aspects to all scripts that need it to have the script handle that on it's own.
Reason for choosing NinjaOne
Ease of use and very robust and smooth patch management experience.
Anonymous
2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Great Product.!
So far they've been so helpful, every time i call the helpdesk they are able to address the issue and help me reach my goal, our sales rep. Always check on Us to make sure We have what We need and to receive our feedback.
PROSThe portal is really easy to use, to understand and to address any issue with customers, also is really simple to implement on your customers.
CONSto accomplished a full service for a customer you will have to also use some other companies, for cloud backup and such. i wish they had a solution for everything.
Reason for choosing NinjaOne
pricing and better relationship with Sales Rep.
Reasons for switching to NinjaOne
The lack of support in the other company was ridiculous, also when calling to the helpdesk it will be really difficult to have somebody to help out, also their agent will slow down customers computers.
Regina
Verified reviewer
Computer Games, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2022
Huge bang for your buck!
We started with a demo that was great and then the setup was made as easy as possible. The price is outstanding, I really did expect to pay quite a bit more. I don't write a lot of raving software reviews, but I have to hand it to them.
PROSIt's really easy to use, and SO MANY ways to track what's going on behind the scenes.
CONSIt's not really a problem that's specific to NinjaOne, but this kind of product takes a while to set up.
Reason for choosing NinjaOne
GoTo/Join were both more expensive and less responsive.
Reasons for switching to NinjaOne
We wanted something that was all inclusive and designed to work together. We were able to save money and get a lot more information from their products than the multiple tools we were using before.
George
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Awesome RMM Product
NinjaRMM has given us the tools to be able to view our clients technology stack from a distance, and then be able to work with them on current and potential issues. Before this, all issues would come up out the blue and take us by suprise, ruining our current workflow. No more! This product is seriously great, and I don't think we could operate at the level we do without it.
PROSThe reporting tools and level of infomation we get on each device is all we could ever need. Being able to update systems with a few clicks has saved hours of our time.
CONSThe thing I like least is that we didn't find this product earlier!
Reason for choosing NinjaOne
When we approached Ninja about their product, they were upfront, friendly and really sounded like they wanted us onboard and to pick their product. They also helped out greatly during the trial period and answered any questions we had.
Phil
Verified reviewer
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
Revolutionary RMM
NinjaRMM as completely changed our business, by allowing us to manage all endpoints and have great reporting that we can share with our clients driving efficiencies and sales opportunities that we were missing before.
PROSThe ease of use and rate of development is amazing. The interface is powerful but so simple, we don't really need to train new staff what to do as it's so intuitive.
CONSCompared to some other RMM solutions it can still be a little limited with some features but these are being developed at a rapid pace and they have a clear roadmap.
Reason for choosing NinjaOne
We were using Kaseya prior to switching to NinjaRMM and changed for ease of use and integrations that revolutionised our RMM usage.
Tyler
Verified reviewer
Mining & Metals, 501-1,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Ninja Server Monitoring Tool
Server monitoring is key and Ninja was able to help us out big time here. Such a great product and easy to install and get setup.
CONSSometimes the dashboard when you login isn't as intuitive as it could be. Wish it was easier to customize and maybe create some shortcuts to problem child servers.
Reason for choosing NinjaOne
We just felt Ninja was the easiest to install and get things going. Seemed well put together and organized.
Brian
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Best RMM for the money and features
Overall, the interface is super easy. The software works correctly. When we do need help, which is rare, we get it and it is good. It's easily the best partnership we have with a third party.
PROSNinja RMM is easily the best RMM on the market. It is truly cloud based, responsive, and mostly easy to use. The reports are great, the integrations are super easy and the website itself is easy to understand. Other RMMs need a team of onboarders to show you how to use it over a period of a month. Come on man, ain't no body got time for that. Ninja RMM easy to understand as soon as I did the trial I knew it was the right one.
CONSThe only negative I can say is it doesn't have a built in distribution method. You have to rely on AD or something like PDQ Deploy to distribute it over a network automatically.
Reason for choosing NinjaOne
Ease of use. Customer Support. Onboarding Experience. Cost
Reasons for switching to NinjaOne
N-Able was slow, too hard to understand, even their support reps didn't know how to work in it effectively. We tried many others before settling on Ninja RMM.
Jamie
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Exactly what we needed from an RMM
Very good. Even though we're a small IT company, every member of staff have made us feel valued as a Ninja client.
PROSThe patch management works great, clients feel confident that we are proactive with important security updates.
CONSThe UI can be a bit tricky at times but the online FAQs are very helpful.
Reason for choosing NinjaOne
I was impressed by the efficiency, professionalism and that Ninja seemed to want to get to know us and work with our business.
Reasons for switching to NinjaOne
Price but the frequency of changes and management lost our confidence in Solarwinds (formally GFI, LogicNow, Hounddog).
Raphael
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Powerful and cost effective RMM tool backed by an efficient support
We are very happy to have chosen the NinjaRMM solution as this has greatly improved our work efficiency, troubleshooting faults, SLAs, overall IT processes and support to our customers and internally.
PROSThe product it is highly functional, constantly evolving in the right direction by listening to the MSP using it and so easy to use compared to other RMM's Overall asset list management and monitoring features TeamViewer and Splashtop native integration Variety of PSA desk tools integration Full antivirus integration with Webroot or Bitdefender was a key element and selling point Backup integration
CONSThe overall integration was really easy. You feel like you are part of the journey with the constant development of new features Clear documentation on all features Efficient and knowledgeable support More granular reporting would be great
Reason for choosing NinjaOne
Cost and financial flexibility Personal approach and communication throughout the onboarding process and beyond Ease of use
Ed
Computer Hardware, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2023
Great company to help with all management needs
[sensitive content hidden] is awesome and has always been there. He would reach out every few weeks and is always helpful. We were passed to a new rep that has only talked to me once so if I had one thing I would ask for [sensitive content hidden] back because he is a rockstar.
PROSPrice and features. When I need help I can reach out to my rep who helps me get direct access to support.
CONSInterface still a work in progress. Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja.
Reasons for switching to NinjaOne
They were bought out by ConnectWise and support went down fast. So fast I can't even remember the name of the product or company. Switched to Ninja and didn't look back.
James
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed September 2022
Hidden Software Gem
Excellent product that we will use for years to come
PROSThis product has wizards that make guided install a breeze to deal with, fast efficient deployment and ease of use
CONSMore customisation of reports would be a great benefit
Reason for choosing NinjaOne
Less complicated setup and ease of use along with intuitive interfaces.
Reasons for switching to NinjaOne
Better features, low cost and ease of deployment
Stan
Information Technology and Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Get the job done
Ninja is aggresively customer focused - as it should be.
PROSI like the smooth and fast interface. Other products have universities setup so you can spend days and weeks learning their system. That is not needed here. It gives me exactly what I need to get the job done.
CONSAnything can be improved. Some aspects of the interface could be tweaked.
Reason for choosing NinjaOne
I just liked the interface better.
Reasons for switching to NinjaOne
Needed a faster simpler interface to get the job done without a bunch of overhead. Kaseya was a good product but I don't have time to devote to learning the intricacies of the product. Ninja does everything that I need it to and also does not require a contract (it's month to month).
Brian
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2019
Excellent RMM for newcomers and experienced in the industry
The team at NinjaRMM is truly dedicated to providing a world-class RMM and experience for MSP's and ITSP's using it. The team goes out of its way to assist when needed, even getting their engineers involved if a partner need's more technical help. I would recommend and continue work with NinjaRMM to grow our IT services business.
PROSFirst is its ease of use to setup and organize for different clients. The learning curve is very minimal if you're experienced with systems administration tools. I found NinjaRMM to be quite easy to configure patching & scripting, as well as deploy its Webroot integration. NinjaRMM's customer support team is dedicated to helping make NinjaRMM both priced right and function well for your needs.
CONSThe only con I can think of is the lowly NMS (network management system) agent. I refer to lowly because it's a functional but early-stage NMS solution in contrast to an Auvik or Domotz. However, at Ninja's price-point for some basic network monitoring, this agent works well.
Reasons for switching to NinjaOne
Price-point and TeamViewer integration.
Olivier
Information Technology and Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2017
Adopt Ninja RMM (Remote Monitoring and Management) as a MSP company and also for internal use
Proactive service Real time issues detection Scheduled action Win a lot of time !
PROS- Clear GUI with excellent reactivity: Ninja RMM is designed to monitor and also to schedule actions after an issue detection, based on preset policies (for servers and computers, Windows nd Mac). You can also monitor webserver or internet line. Personalize a policy takes a few minutes and it's simple to interact with any computer (many useful options are available, as the CMD window). - Incredible ROI for new technicians. After a brief demo, a newcomer understands how it works. This was very important for us as we didn't have days to set up a monitoring tool... - Ninja NMS (Network Management System) is powerful and easily discovers assets in a network, monitor each asset and check it regularly (switch, printers, firewall, pcs, etc.) - Customer Service always on the top (email answer, community website, efficient commercial team) - good documents and videos to help during the beginning - Regular new functionalities: dev team listens to customer's features requests; probably the most important for me. The Ninja service is better and better and improves rapidly - Installing the Agent add it automatically to the customer/organization in the Console. Very useful if you send it to a new customer cause you don't have to log on and identify your MSP saas account tool! It is more secured. After 5 min, all the information (CPU, Memory, Services, Software inventory, Windows Event, Antivirus state, etc.) are available and can help to solve your customer issue.
CONS- Mac OS : all functionnalities are not yet available, especially software actions - Would like to have a netflow, syslog and backup in NMS for more firewall providers
Vendor Response
Hi Olivier. Thank you very much for your review. Stay tuned we will be releasing a ton of new Mac agent functionality in the next couple of weeks :)
Replied July 2017
Tom
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
Great product for making IT more efficent
Great - good trial , great staff, good pricing - ever changing and evolving product
PROSSmall agent based - cloud based - very useful now much more homeworkers Email alerts are great - software installs and server reboots are 2 of the best we use. Powershell scripts work great for installing software / updates - works much more realiably than lan based push scripting. Also very useful file explorer and remote registry for editing / fixing issues Windows updates are easy
CONSHistory for realtime monitoring (cpu / memory / processes) - this is coming soon Storage - if you need to install large software - the limit is 500mb (office 3.8GB) NMS - network monitoring would be better with dead port detection and history
Reason for choosing NinjaOne
Combination of good price and great features
Reasons for switching to NinjaOne
Wanted more from the software to manage end users from a cloud based setup
Tony
Verified reviewer
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2018
It's cut down on the amount of time needed to manage our RMM tool so we can focus on our customers.
Oh were to start. Our old RMM tool was complicated and over whelming. NinjaRMM is simple to use and understand, and doesn't take anytime for someone to pick up and use. We even have a few customers that log in and use the tool. It's just simple, and that's what I wanted. As I said in the review, now we can spend more time with our customers, and less time babying the RMM tool to make sure it's working. Thanks Ninja =)
PROS1. Search - something so simple can be the best feature. Our old RMM tool couldn't come close. 2. Ease of creating a policy for a customer or type of device in a customer. 3. Integration with 3rd party tools like AutoTask and TeamViewer. 4. Website branding - New feature, and we love it. 5. SysTray icon has been wonderful! I love the fact that we can use our own icons and give it our own flair. 6. Reports - They look nice and are simple to understand.
CONS1. TeamViewer. Not a fan. I'm sure it's not a big deal if you are new to this kind of thing. But we have used a lot of remote control tools in our 20+ years, and there are better options. 2. Can't install software on the fly. You have to use policies and a Schedules Action. I wish there was an option to upload an MSI/EXE/Other Scripts and run to a list of machines or all machines within a company. And give us the ability to turn this on and off so we can have customers do this as well. 3. I wish the update system was also about to update Windows 10 builds. This is still a manual process unless the customer has a server and we can push a script to install a Windows 10 update via UNC.
Dennis
Information Technology and Services, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2019
Fast and easy to use RMM
Pro-active management of our clients. We see problems before the customer realizes it's there.
PROSThe RMM is lighting fast compared to others. The Remote tools are very easy to do maintenance on the background without interfering the users. You can set monitoring policies on companies and also create policies with inheretance with saves alot of time to make something for another type of device. For example: monitor specific services on a DC, but add an extra that inherit it, and add the exchange template to it :) They keep the MSP up-to-date with a roadmap, and keep adding features and still manage to keep it simple to use. In the last year they added VMWare support, this was a big thing that they were missing, but now they finally have it !
CONSThere is no Linux agent, but it's on the roadmap.
Andre
Verified reviewer
Cosmetics, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2018
NinjaRMM is the go to software for my business! I use this software everyday and love it!
The overall RMM needs without the overly complicated setup and maintenance. I value the kind support from them to help me with my business. This software is my go to software in my toolkit and with the integrations with other key players in the industry made my decision to choose them a smart one.
PROSI love the Dashboards and NMS features. Also the Cloud Alerts save my bacon! This software has allowed me to manage clients remotely with team-viewer integration and also provide back ups services plus AV for not-for-profit organizations that have tight IT budgets. It allows me to have a one-stop shop as an MSP.
CONSSome of the alerts are not sent when certain issues with systems happen. So you have to be mindful to check your dashboard daily. More updates are needed to the NMS and their pricing have changed around agents and NMS agents bundled together.
Vendor Response
Andre, thank you for the positive review. We are definitely making more updates to NMS (Network Management) in 2018. Stay tuned for a roadmap update on NMS in our community, thanks!
Replied January 2018
Nate
Verified reviewer
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
NinjaRMM - Our Strategic Partner - Simple and Powerful
NinjaRMM gives us the ability for just a few technicians to manage hundreds of endpoints from anywhere in the world with real-time insight into everyday problems and remote support through Teamviewer.
PROSWe partnered with NinjaRMM after running demos of over a half dozen similar RMM tools. None of them were as intuitive as NinjaRMM or offered the amount of features. NinjaRMM is constantly developing their product and releasing updates based on feedback from their MSP client base. Their support is always available and they actually want to help you solve problems. They are a strategic partner that we could not live without. We love the integration with Accelo (our PSA platform), Cloudberry (backups), Webroot (antivirus) and Malwarebytes (anti-malware).
CONSThere is nothing that we dislike about NinjaRMM. If there was something we didn't like we would have picked another RMM tool.
Rick
Computer Games, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Simple, straight forward IT management software
Overall I've had a great experience, especially comparing to other software I took on at the same time. The support is great, having an account manager is handy if you need someone, documentation is nice and the software also looks good. I've been able to support our organisation well with this product and there's probably even more I can do with it that I've yet to discover.
PROSThe remote control is great to have especially during this period, also being able to see at a glance what state our systems are in. The support for this software is great and the fact they have a public roadmap helps satisfy curiosity of features/wishes we want to see in the product. Having European support is also super helpful, no waiting for US people to wake up!
CONSIt can be a bit tricky to use some of the features you don't often use, however although I say this, they have simple documentation that you can follow to achieve your goals, if not they're support always helps. I do like that they already have integrations with other software and that more are in the pipeline. Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline.