All UserWay Accessibility Widget Reviews

1-25 of 125 Reviews

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User Profile

Wayne

Verified reviewer

Health, Wellness and Fitness, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed December 2023

Most well known Website Accessibility Product

PROS

Ubiquitous platform that almost all websites I’ve come across use so I trust that a product so widely available is not bad.

CONS

Sometimes, the user interface interferes with the website design & blocks crucial tabs or buttons on the phone.

Raimonds

Information Technology and Services, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Enhance Website Accessibility with UserWay Accessibility Widget

UserWay Accessibility Widget is a valuable tool for website owners looking to improve accessibility compliance. Its intuitive interface and essential features make it an essential addition to any website, facilitating equal access for all users. Despite minor drawbacks, its benefits in promoting inclusivity outweigh any limitations.

PROS

UserWay Accessibility Widget provides a seamless solution to enhance website accessibility. Its easy integration with WordPress makes it incredibly user-friendly. The widget offers a range of customizable features, including font adjustments, keyboard navigation, and screen reader compatibility, ensuring an inclusive browsing experience for all users.

CONS

While UserWay Accessibility Widget offers a comprehensive set of accessibility features, some users may find the customization options limited compared to other similar plugins. Additionally, occasional compatibility issues with certain themes or plugins may arise, requiring additional troubleshooting.

Reason for choosing UserWay Accessibility Widget

Simple and intuitive to both install and use.

Reasons for switching to UserWay Accessibility Widget

Too much time and work to develop your own solution.

Anonymous

1 employee

Used weekly for more than 2 years

Review Source: Capterra

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2022

Loved it!

PROS

Software is easy to use and intuitive. I like it

CONS

Can be difficult to operate at first. Sometimes I need to play around with it to find the feature I need

Vendor Response

Thank you for taking the time to leave your feedback. Did you know that we have a library of tutorials available at https://userway.org/tutorials?

Replied March 2022

Lisa

Information Technology and Services, 1 employee

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Initial Testing

Amazingly fast tech support on your end. For my initial testing purposes, this interaction alone is impressive. The company all already gets a score of and A++ from me.

PROS

Ease of installation and set up. Very quick to get underway.

CONS

I’m still in the testing stage, but have not encountered any problems.

Judith

Retail, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Easy to use and great customer service!

PROS

I am not a tech savvy person. I have an e-commerce site that is complicated and managed by a third party. I was able to add this necessary product to my site in 3 minutes with the help of tech support. If you have a website - you need this product!

CONS

When I first purchased it I had a difficult time figuring out how to add it my website. Once the Tech team understood my problem, they made it simple for me to add and now I am compliant.

Matthew

Primary/Secondary Education, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

UserWay makes Accessibility accessible.

PROS

The UserWay Accessibility Widget goes beyond traditional accessibility concerns. Our userbase is primarily students and this widget gets barriers out of their way so that learning can happen. Our users really like the ability to switch the ability to modify the site to make it easier for them to use. To our surprise the most used feature ended up being the live translation.

CONS

With the live translation being the most used feature the difference in the pricing model of the Widget and the Translation made predicting usage and getting into the right tier difficult.

Giancarlo

Gambling & Casinos, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

UserWay Honest Review

PROS

What I like about UserWay is that is accesible for mostly everyone and IS very friendly user.

CONS

I would like UserWay to integrate also a Chat Live Support.

Amanda

Marketing and Advertising, 1 employee

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2024

Super simple, best customer service

PROS

This widget is so easy to install and use!

CONS

I honestly don't have anything that I haven't liked. This whole process has been a breeze!

Crystal

Banking, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Great ADA website compliance product

PROS

Easy to use, support is very fast and efficient.

CONS

Automatic PDF remediation not yet fully automated, but is on their roadmap.

Stephen

Education Management, 1,001-5,000 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Accessibility Made Easy

The install was simple and quick and we have been able to onboard related sites quickly

PROS

This widget and the sale experience have been great for the university. Adding this tool has improved our user experience and made reviews easy.

CONS

It has been great, no negatives. We will continue to explore features

Justin

Marketing and Advertising, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Glad we got in before prices went up

PROS

Super easy to install, worked as expected, and didn't get in the way. Compatibility with the SiteSwan website building platform was critical, and implementation was flawless. We even started recommending it to all of our resellers!

CONS

None - other than the price going up a lot shortly after we signed up, so creating new accounts for new sites is borderline prohibitively expensive to offer it as an agency on the paid plan.

Reason for choosing UserWay Accessibility Widget

Initially, we were unaware of other options.

Melissa

Financial Services, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2024

Good Company

Awesome, very pleasant! Would recommend to other companies.

PROS

Easy so far :) Customer service is good!

CONS

nothing so far, new to the system.. but everything I have tried is great!

Reasons for switching to UserWay Accessibility Widget

Too complicated and more work :) I didnt have time to do it all :) and didnt want to learn! :)

Kelly

Entertainment, 11-50 employees

Used monthly for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Simple to use

I like it. Easy to use. I look forward to seeing new possibilities to add more websites under the same subscription.

PROS

It works nicely and is easy to set up and understand the different levels of accessibility on the reports.

CONS

Would be nice to have guidance on "how" to fix the issues found on the reports. Also, it should be more affordable for those with many websites. If we work with events and bilingual websites using different domains we should be able to use the same subscription.

Vendor Response

Thank you for taking the time to leave your detailed feedback. UserWay is a full solution accessibility provider. The Pro-Widget is finding and fixing as many issues it can, while our accessibility scanner tool will give you code-level reporting, recommended actions, and more. You can learn more here: https://userway.org/scanner. We also have a partnership program that may be appropriate for your situation. Learn more here: https://userway.org/partner. As always, our support team is available 24/7 via our live chat at https://manage.userway.org if you have additional questions.

Replied January 2024

Lisa

Online Media, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Easy way to make your Website Accessible for All

Was super easy to install and customize, let's me not stress about ADA compliancy for now

PROS

Easy Plug In option, free option, covers the ADA basics for me

CONS

Not really, I am using the free version, so with that, there is no way way to remove the watermark, but that's fine

Reason for choosing UserWay Accessibility Widget

Cost and ease of use

Lisa

Real Estate, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed March 2022

Adds Peace of Mind

This has overall been a great tool to have and offer our staff a piece of mind. The audit that comes in is fantastic in assisting us to locate documents that need our attention. Allows for peace of mind in regard to website compliance.

PROS

It is incredibly easy to deploy and takes little to no effort once it is implemented.

CONS

Negative reviews that claim this software is not compliant. Customer Service is also lacking - I feel as though when I do have questions or need assistance - which is very rare... that they always want to upgrade or charge more.

Reason for choosing UserWay Accessibility Widget

I have seen it work on other sites and was most comfortable with the product.

CR

Consumer Services, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed November 2023

Great Accessibility Features

The product fits in seamlessly with our service

PROS

Ease of use and ease of implementation. The system monitors compliance

CONS

The multi-language feature should be more obvious

Jonathan

Internet, 1 employee

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

An invaluable tool for building an inclusive website.

PROS

With extremely clear instructions, and simple installation, you can have a powerfully accessible website for all of your visitors. This is invaluable software for anyone building websites needing WCAG compliance. It also doesn’t interfere with your code base, thank you UserWay!

CONS

There isn’t anything I don’t like about the software. Over the years I have been using their tools, I’ve seen nothing but continued improvements and amazing customer support. They listen to their customers!

Alexandra

Non-Profit Organization Management, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed November 2023

Easy to use product to avoid accessibility issues

PROS

It's very easy to set up, you can configure and forget about it for your website.

CONS

It is a bit expensive. But compared to a law suit, it's reasonable!

Reason for choosing UserWay Accessibility Widget

UserWay was recommended to me by a colleague I trust, so I didn't consider other products. But my website was not accessible prior to using UserWay, so that was a huge change, and worth the investment.

mitchell

Automotive, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2023

UserWay works great for us

PROS

Affordable price compare to other accessibility tools and same effectiveness

CONS

It doesn't just guarantee yours site to be compliant, you still have to do some of the work yourself, but that's more than expected

Christy

Design, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Kudos to the UserWay Accessibility Widget

It assists our website visitors that can benefit from UserWay's features to have a better website experience.

PROS

It was very easy to install the UserWay Accessibility Widget to my WordPress website. I could also customize the colors and where it is positioned on my website.

CONS

So far, I have had a great experience with the UserWay Accessibility Widget and do not dislike anything about it.

Luis

Information Technology and Services, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2024

The best accessibility widget and easy implementation.

PROS

The easy way to add in the webservers or any others environment.

CONS

It would be good to have some tutorials so that newbies understand how compliance for websites should really be, it is not just about placing a userway and your website remains in compliance with international rules.

Vendor Response

Thank you for leaving your valuable feedback. We have many resources available to our customers including UserWay University: https://userway.org/university, UserWay Tutorials: https://userway.org/tutorials, Weekly webinars: https://userway.org/s/onboarding-webinar, and one of our customer support experts would be happy to assist you with setting up a one on one meeting to discuss an accessibility plan and answer any questions.

Replied March 2024

asia

Libraries, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed March 2022

Easy to add

PROS

This was an easy way to add accessibility features to our website.

CONS

When there was an issue I had trouble logging in to fix the settings.

Deanna

Government Administration, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Great Product

PROS

Keeps us in ADA compliance and for our citizens, etc.

CONS

Nothing at this point. No negative comments or suggestions.

User Profile

Andrew

Verified reviewer

Machinery, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2022

Ease of Use

PROS

So easy to implement on your website. Took maybe 5 minutes to drop code into our site.

CONS

No cons. Might potentially slow down page load times given the widget.

Agustín

Graphic Design, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

X Design partering with USerWay for WebSite Accessibility compliance.

Easy to implement. Great audit reports. Excelente support. Still needs continuos enhancements.

PROS

Works great identifying missing images alternate text. It also works greats customizing the interface for people with Visual Disabilities.

CONS

The screen reader feature. It does not reads fluently.

Reason for choosing UserWay Accessibility Widget

Features, easy of use and sales rep [sensitive content hidden] atention.

Showing 1 - 25 of 125 Reviews