All Cyfe Reviews
1-25 of 68 Reviews
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David
Verified reviewer
Civic & Social Organization, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2019
Great dashboard software
Cyfe is a great, flexible dashboard tool that is really low cost
CONSHave not found anything not to like yet!
Nathan
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
3
Reviewed July 2019
A Very Easy to Use Dashboard Monitoring Tool
We wanted a dashboard for our different metrics and stumbled upon Cyfe. It is easy to use to set up accounts if you already have accounts with some of the predefined options, and in some ways you can customize it. In our case, we needed a customized dashboard that could cover key areas like server uptime, social media monitoring and sales targets. Cyfe is a good place to start from if you are looking for an easy to use dashboard setup.
PROSCyfe is an easy to use dashboard monitoring tool that integrates with many different online platforms. Here are my pros to using it: 1. It integrates with most of the major web services, you can track sales, traffic, analytics and more. It can be adapted to your own needs whether you need it for social media monitoring or sales/financing. 2. The sharing function is good to share a link with other people who may want to monitor your dashboard. 3. The TV out function is good, if you need to have a screen displaying the dashboard in real time. 4. If you work in google sheets, you can import data into Cyfe and if your developers know how to use the PUSH API you can set up customized data. 5. It's easy on the eyes and easy to set up. Ease of use is huge for setting up dashboards.
CONSThe cost is not that bad but for $29/month you can get an additional 2 users if you signed up for Klipfolio, however Cyfe’s defense is that data is in real time where as Klipfolio has a 4 hour delay. Some plugins/connections are just basic, some key stats are missing for example, Youtube Analytics is missing which is key if you have social media platforms you are monitoring and have a Youtube Channel. SEO tracking is also limited, yes you will find MOZ available but most SEO professionals may use SEMRUSH or Ahrefs to monitor their SEO. Customizing Charts is also limited, you can only view whatever visual graphics they display for charts.
Ronald
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed November 2022
From Good to SHOCKING
I had a LONG relationship with Cyfe (over 4 years) but recently I cannot even get a response from their support
PROSUnlimited Dashboards Account at a feasible price
CONSSupport really sucks. This never used to be the case BTW.
Reason for choosing Cyfe
Unlimited Dashboards at a feasible cost
Anonymous
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
Powerful dashboard software for an affordable price.
It allowed me to create a functional prototype of a SaaS I'm working on, without needing to custom build a reporting tool just to be able to test my idea in the market.
PROSCyfe is awesome. It connects to nearly every tool a marketer would need, and lets you work with custom integrations for the stuff that doesn't yet connect automatically. I can create an unlimited number of dashboards and share them with an unlimited number of people through a simple link. It's amazing for customer service and account management, and one of my service lines has allowed me to entirely forgo offering manual reporting - which is amazing.
CONSThe UI is a bit clunky and could be sleeker. Tools like datadeck look a lot nicer visually, but don't come close to the level of functionality offered by Cyfe.
Josh
Verified reviewer
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed October 2018
Great Dashboard Tool for All-in-One view
We use this tool for client reporting almost exclusively. It's a great dashboard that brings together diverse data in one visually consistent and clean interface. We build one for each client and track Analytics traffic info, Facebook stats, Ad Spend, and more. For as little as it costs, it's a super useful app.
CONSMainly that if a particular third party app isn't supported there's not much you can do to bring that into the mix. You're pretty limited to the pre-defined views and widgets they provide. There is some API opportunity but what little we've played with that, there's not a lot of customization to be had there. Also you can't control the visual display of graphs much, it's predefined by the widgets. Doesn't really support our SEO tracking tools either.
Anonymous
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed December 2017
Cyfe is a must-have for tracking small business KPIs
I love the flexibility and ease of use. I think the software is well thought out and truly a valuable piece of any small business's planning toolbag. We use cyfe to monitor everything from SEO to marketing metrics to social media engagement. The sharing and email notification features are really helpful to keep track of things, even when life gets busy. I especially appreciate the ability to import flexible data using Push API and google spreadsheets.
CONSI wish the software had more native partners that had customizable widgets on the platform. I'd love to see Webinar Jam and Evergreen Webinars, Callrail, and youtube analytics programs working within the software. I'd also love to see more examples of how other Cyfe users are setting up their dashboards. I can feel that the system is powerful, but sometimes get stumped on how to set things up for advanced KPI tracking. Case studies would be awesome to learn from.
Anonymous
11-50 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed May 2020
Great functionality for a reasonable price
Great time-saver to check performance of multiple channels/platforms at a glance. Saves you time on checking lots of tabs if you are trying to keep up with your digital performance.
PROSThe combined dashboard is great, even in the free version. You can track the activity from FB, instagram, Google products and countless other things. You can use 5 widgets with the free version. Nice look and very customizable.
CONSNot much I didn't like. The cheapest subscription starts at 29 usd per month which made it a prime candidate for new software we were going to pay for this year -- that is, before tourism collapsed. The vast array of options comes with a learning curve for users that are not that adept with digital tools.
Reason for choosing Cyfe
Way cheaper!
Anonymous
2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed March 2019
Great way to make custom roll up reports and statistics for clients
It was great, we used this tool to set up dashboards for a large property management company. This allowed us to share dashboards with regional managers in an organized and professional manner.
PROSLove the customization options for this software, there is so much that you can set up. You have the ability to customize it for each client with the use of dashboards to show the KPI's and statistics that matter to them most. It makes setting up dashboards fun and rewarding due to ease of set up.
CONSThere were instances that I needed a developer to help in the set up process. This was most likely due to needing a developer to set up tag manager, google analytics and goals/conversions in the first place. Always make sure you have that taken care of first and foremost.
Anonymous
51-200 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Swiss army knife analytics app for social and beyond
This platform helped us tie together a lot of our different social networks and create customized reporting on them.
PROSI've tried several different social media apps. Cyfe is pretty much just analytics, but it's great at it. It has one of the widest catalogues of integrations I've seen. It's also very affordable. It has lots of customization and report sharing o options that make it great for showing the right reports to the to right people. You can create dashboards and use widgets to create custom views. It also pulls in lots of "deeper metrics" that many other platforms don't.
CONSThere isn't much to complain about, honestly. Not all of the integrations work smoothly right off the bat, and in some cases I found that the numbers reported didn't show what I expected. I marked this up to configuration issues with my account, but it's possible it could run deeper into the integration itself.
Joe
Verified reviewer
Real Estate, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Simple and Cost Effective
I spend less per year on this than I did with gogrow.com each month, yet it is easier to use and quicker to implement. Strongly recommend for businesses that don't want to keep an SQL expert in the fold. Simple to use, and no frustrations with getting support as I had with my previous app.
CONSWould like a few more graph types added to the array of choices, but not a huge deal because of the affordability.
James
Chemicals, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2019
Cyfe has an excellent deployment in the cloud
In general terms, it can be said that Cyfe offers many more options for sales intelligence automation than many other software of its kind. Basically we can monitor the infrastructure of our business at all times.
PROSCyfe allows to analyze and each sales intelligence data easily. It is undoubtedly good enough to automate the workflow, and offers many customization options for information display.
CONSIt does not offer as much storage capacity in the cloud, so it is usually resorted to external platforms. It allows tracking the sales intelligence metrics, and also offers an excellent self-service portal.
Juan
Marketing and Advertising, 1,001-5,000 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2018
A good way to visualize everything in a single panel.
Its multiple functions and its great features is what makes us continue working with Cyfe, the analyzes that are usually difficult to understand with Cyfe become simpler, an intuitive and innovative software without a doubt.
PROSCyfe adapted quickly to our company, we used multiple networks and websites but this software did not have any problem at the time of being configured with them, we like how we can visualize everything in a single panel.
CONSHaving so many tools can be a bit difficult to use, but from there I find nothing wrong with this software.
Christian
Non-Profit Organization Management, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed April 2019
Great tool
Very easy to use software that works fast.
CONSA little bit too much focused on the US market.
Laura
Verified reviewer
E-Learning, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
FUNCTIONALITY
3
Reviewed August 2018
An unsung hero of business apps
Love this software!
PROSIt pulls in data from a ridiculously huge number of platforms so you can create some really useful dashboards, across an array of business pillars and metrics.
CONSThe user interface is pretty dated now and needs a refresh. It could look AMAZING if they got a good designer on board but that's my only complaint. I also think its a little overpriced.
Nicholas A
Verified reviewer
Automotive, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2021
Perfect Client Facing Reporting Tool
Pretty smooth and positive experience setting up and using Cyfe.
PROSCyfe is very easy to set up and covers most of the channels and items I need to show my clients.
CONSThere are some limitations in digging deeper into the data and a few metrics missing from the mix we'd like to see.
Angel
Computer Software, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2017
Easy to use and great premium feature at a good price!
Great price and I like the unlimited accounts feature that comes with a premium version. Also very easy to use.
CONSThe limited quantity of widgets limits what you can do with the display of the dashboard. There is only so much you can do with Cyfe but still a great value.
Marco
Marketing and Advertising, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Best Data Dashboard
I really like Cyfe because it is useful to create beautiful reports right from the web: it needs just to be connected to others accounts (like Facebook, Adwords, etc.) or to custom csv and files and it plays good.
PROSEasy Cheap but Good Interoperating
CONSSlow (sometimes) Some reports not enough customizable
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed October 2018
Cyfe Review
Cyfe makes it easy to see the data from our website in one convienient place.
CONSThe metrics are all basically quantitative, there are no quallative data gathering.
Anonymous
1 employee
OVERALL RATING:
3
EASE OF USE
4
FUNCTIONALITY
3
Reviewed September 2018
Connects with a lot of systems, but reporting is inflexible
Can easily connect to multiple systems such as Xero, Google Analytics and Facebook. Easy to setup dashboard views.
CONSMy main reason for using the system was to monitor financial performance data that is captured in Xero. The standard reporting views and metrics for that data were very limited and added no value beyond what Xero already reports on.
Anonymous
2-10 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed September 2018
Really Good Monitoring Tool
Cyfe is truly a comprehensive tool that we used to monitor our marketing and web analytics. It has similarities to apps like Brand 24, but what's cool is that it has full seo stats and things like project management
CONSno cons really. It does exactly what its suppose to do
fatiha
Used free trial
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2017
good for my own job and for the collegues
I think is perfect for my job, is simple and smart. With this dashboard i can perfectly monitoring all
Pranab
Verified reviewer
Health, Wellness and Fitness, 11-50 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed October 2019
Perfect for quickly putting together an investor dashboard!
When we picked up a round of investment in our startup, we needed a way to keep our investors updated with a few key metrics. Sending an update email monthly is fine, but we wanted a way to let investors do a deep-dive in their own time. Cyfe did the job perfectly for us. I was able to set up individual dashboards for investors within Cyfe, with fine-grained control over the metrics shown. Everything was self-updating, so I never had to worry about making charts in powerpoint and excel for investor updates. This freed me up to focus on growing the business.
PROSCyfe has a simple and minimal interface. Getting started is easy, and I had my first dashboard set up within minutes using the built-in Google Analytics integration.
CONSCyfe provides a number of built-in integrations from common data sources, but this list could have been more extensive. A dashboard is only as good as the data it can display. And we can only display data if we can access it. Luckily Cyfe does provide a way to build your own custom integration - via MySQL. So when I could not find an integration I needed, I had to create an intermediate mysql database, with the data in a format that Cyfe could then pick up and use with it's built-in MySQL integration.
Reason for choosing Cyfe
Cyfe had better pricing and fewer restrictions than competing products. Admitedly there were also a lower amount of integrations out-of-the-box, but that was not a problem for us as Cyfe had all the integrations we needed right away, and also MySQL integration that enabled us to build custom integrations from a database.
Sarah
Verified reviewer
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed December 2019
Great software but needs improvement
Overall Cyfe is great to view historical data at a glance, as long as the software doesn't erase your history due to password changes or glitches. It is a great idea, and the customizable dashboard is great but I feel that it could definitely use some improvements.
PROSThis is a great software to track social media, sales, marketing, and more. We use it to keep track of our social media growth and advertisements. It's nice to be able to see every platform in one spot and it makes searching for information a lot easier. We keep a separate spreadsheet and update it manually each week based on information collected from Cyfe. We like that you can search by date and metric, and it has been great to see our growth over the past few months!
CONSThe Instagram widget is very glitchy, and every time you reset your password for your Instagram account, the Cyfe data erases and resets (hence why we keep a manual record of everything). This can be very frustrating for viewing historical data. Also, it would be awesome if the Twitter widget could be customized since it also will erase your data if you try and change any settings. Overall I think it's a great platform but definitely needs some work when it comes to keeping historical data secure. We're constantly fretting over accidentally erasing our data and don't want to mess with the settings too much. We were hoping to not have to keep manual records at all once implementing Cyfe, but we feel that we still need to just as a backup.
Cesar
Marketing and Advertising, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed May 2022
A must have for digital marketers
We love how easy is the dashboard creation and the multiple options to share the reports. We also like how much the software has evolved since 2016 when we first started using it: its looks, functions, data integrations. We love that feeling that the software has matured along us.
PROSIt's very easy to create your dashboard and populate it with widgets from different data sources like social media, e-mail marketing software, CRM, or just custom data in an spreadsheet. You can visualize the data in order to tell a more meaningful story. The process is very user-friendly and soon you will be constantly tweaking you dashboards in order to add even more relevant data.
CONSSome API's might stop working, but this is not something that Cyfe can control. You just need to be alert in order to keep your dashboards updated.
Reason for choosing Cyfe
In Cyfe you can create tailormade boards and reports. Locowise won't let you personalize as much.
Sawyer
Verified reviewer
Industrial Automation, 501-1,000 employees
Used weekly for less than 6 months
OVERALL RATING:
2
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
4
Reviewed March 2022
Horrible Customer Service and Too Limited on Customizing Data
In the time using it it was a solid tool that helped our marketing team get a better grip on the vast amount of data we had on all of our platforms. However, the cancelation process has been an absolute nightmare so I would suggest looking at a different provider.
PROSCyfe was very easy and quick to set up and build dashboards for reporting across several channels.
CONSThe dashboards were very limited on customization and creating calculated fields that would combine data across different channels and attach CRM data to specific campaigns and channels was not a feature. The customer service was the biggest issue I had, I was billed for 4 months (still being billed) and have attempted canceling my account 4 times and even sent in complaints to their contact us team several times with either no response or a response that said my account has been closed, yet I am still charged on a monthly basis.
Vendor Response
Hi Sawyer, we're sorry to hear you had trouble cancelling your Cyfe account. In looking at your interactions with our team, we see they helped you cancel a subscription in January. When you wrote back in recently, they discovered and helped cancel a secondary account that you'd created with Cyfe. We made an exception to our refund policy and refunded you for the charge on your secondary Cyfe account. If you're still having trouble, please reach out to support@cyfe.com for assistance.
Replied March 2022