All Microsoft Clarity Reviews
1-25 of 37 Reviews
Sort by
Andrew
Chemicals, 10,001+ employees
Used unspecified
OVERALL RATING:
3
Reviewed January 2023
Microsoft Clarity User Review
Pablo
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed October 2021
One of my favorite analytical tools
I use Clarity to optimize my clients' online businesses and make redesign proposals
PROSThe filtering functions are very good. They allow me to reach exactly the segment that interests me. Even more so when connecting it with Google Analytics.
CONSSometimes inconsistencies can occur when evaluating responsive versions of heat maps
Reason for choosing Microsoft Clarity
The price
Reasons for switching to Microsoft Clarity
The price
Md. Tanvir Bin
Education Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Clarity's filters make it simple to exclude bounces and non-engaged visitors
I can observe dead clicks, location, operating system, and other details by going further into each recording. I can define how strongly Clarity should mask text to prevent it from being sent to their server if I am worried about them recording private information.
PROSIn accordance with our filters. The scroll heatmap indicates to me the distance that visitors must travel down the website before departing. Increase the timeframe with a simple modification, but doing so for every report is tedious. This allowed me to examine how people were use the website and pinpoint specific problems they were having. Finding out how strong my website is helpful. Website owners can see the visual interactions of people with their site by using heat maps and click maps, which are provided by Microsoft Clarity. For website owners trying to enhance user experience and increase conversions, Microsoft Clarity is an effective tool because of these capabilities.
CONSNot really noteworthy; it's a fantastic tool with a few basic features, but its main value lies in how effectively it records sessions.
Reason for choosing Microsoft Clarity
The videos demonstrate clicks and scrolling and show me how users engage with our material.
Reasons for switching to Microsoft Clarity
Microsoft clarity is free of cost than other platforms.
Andrei
Financial Services, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
A quite good analytics platform
Is probabily the best analytics platform ion the web.
PROSIt was easy to setup and install the code on the website. Data provided by Microsoft Clarity is very good and complete. Reports are very good and complex, you got a lot of data which you can use it to increase your websites traffic and user interaction. Heatmaps are a huge feature that all the analytics websites should have.
CONSThere is nothing you can say against Clarity, you have it all and is free.
Robert
Newspapers, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
4
Reviewed February 2024
Good for knowing your visitors
Easy to setup and works flawless with data for my website. The heat map feature is very useful when it comes users behavior.
CONSNothing here, i use it along with other analytics and work like a charm.
Liam
Automotive, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Microsoft Clarity
A great and intuitive platform, data given is complete and just what a marketing team needs.
PROSSetting up the projects is very easy, the installation code is easy to add and doesn't affect websites speed. I started to use Microsoft Clarity for the Heat Map feature especially, adding important info around hot areas improved our sales. The info about the users is complete and very informative.
CONSIn my opinion the UI is a little to heavy.
Ripon
Education Management, 501-1,000 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2023
It helps website me to measure user engagement and performance on our websites.
Microsoft Clarity measures user engagement and provides metrics such as session duration, bounce rate, pageviews, and more.
PROSThe setup process is straightforward, and the interface is intuitive and easy to use.Microsoft Clarity provides detailed data about user activity and engagement, such as which pages they view, how long they stay on each page, and what they do when they leave the site.Heat maps show you where visitors are clicking on your website and can help you identify areas that need improvement.
CONSMicrosoft Clarity only offers basic analytics, and doesn’t offer advanced features such as A/B testing or e-commerce trackingMicrosoft Clarity doesn’t offer much in the way of customization, so you’re limited to the default reports and settings.Microsoft Clarity doesn’t integrate with other analytics tools, so you won’t be able to take advantage of the full range of features.
Reason for choosing Microsoft Clarity
It provides detailed data about visitors’ actions, such as which pages they view, how long they stay on each page, and what they do when they leave the site.
Reasons for switching to Microsoft Clarity
pricing issue
Atour
Research, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2022
This is a great improvement to the UX testing toolkit.
Clarity is not only simple to set up, but it also works with Google Analytics.
PROSI have several alternatives from Clarity to add the tracking code to our website, including manual installation or installation through external systems like Google Tag Manager.It's really free to download and utilize Microsoft Clarity! Using our Microsoft, Google, or Facebook account, I must first log in to Microsoft Clarity before I can proceed. The tracking code may then be added to our website and I can start a new project from there. I should have data populating in our Clarity account two hours later!
CONSWhile Microsoft does offer some useful online instructions to get Clarity up and running, when we first began the setup process, the documentation lacked comprehensive instructions for using Google Analytic.Using a shared login can cause login ambiguity.
Reasons for switching to Microsoft Clarity
I can quickly filter recordings and heatmap data with Clarity by a variety of criteria, including the type of device being used, the nation, the origin of the traffic, the length of the session, the path taken to the website, and more.
Liam
Marketing and Advertising, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2022
Brilliant tool, helps me to make data-driven decisions using real-world data.
I use Clarity to improve the user experience of my website(s).
PROSJust a few clicks and Clarity was installed. Once installed, it began to collect data from my website(s) and I was viewing detailed heatmaps and visitor recordings in no time. Clarity enables me to see how users interact with my website(s) and enable me to make data-driven decisions based on real-world data. I like that Clarity is currently under active development and will only get better, I believe what may be missing today could be implemented and available tomorrow. I feel like early adopters really have an opportunity to shape the future of this tool.
CONSI have no negative points to make, the team are active, responsive, and are open to new ideas and integrations.
Reasons for switching to Microsoft Clarity
As a long time Bing webmaster tools user - it was an easy decision to have everything in one place.
Jason
Government Relations, 10,000+ employees
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed January 2022
Clarity is worth a look
Overall very nicely done!
PROSHeat maps are much better than GA! Love the usability, recordings and features.
CONSA problem I encountered was with viewing a heat map of a url with javascript navigation tabs. Since the url does not change based on what tab is selected, you can only view a heat map of the default tab and no other tabs.
Reasons for switching to Microsoft Clarity
Heat maps for trial accounts are in Clarity but not GA.
Anonymous
11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Robin Hood of Heatmap tools
I used to work at a startup and one of the things that I noticed about successful startups is that they were able to track the user behavior of their customers. I was always bothered that I couldn't get that information for my own startups. I was always at the mercy of third party companies that charge a fortune. I was really excited when I found Clarity! It's an amazing service that provides heat maps, session recordings, user analytics, and advanced dashboard all in one place. It's helped me track user behavior and make better decisions about design and marketing. The best part is that Clarity is a free-to-use software
PROSI was using Hotjar and paid too much for session recording feature. Other hand Clarity is a totally free product. Google tag manager integration is lifesaver for me. I can set up Clarity without asking developer team. It's also GDPR compliant and provides an advanced dashboard for analytic overview.
CONSIt's a lightweight tool comparing to the competitors. Survey, feedbacks and segmentation features can be added to the product but as I mentioned it's a lightweight product. I think existing features quite satisfied for users who are looking for a simple product to track heatmap and session records.
Reasons for switching to Microsoft Clarity
Hotjar monthly subscription cost
Anonymous
1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
"Microsoft Clarity Review: An In-Depth Look at the User Experience Analytics Platform"
"Overall, Microsoft Clarity is a valuable tool for tracking and analyzing user behavior on my website. However, the interface can be complex and there's a delay in data processing. A good option for UX optimization, but with limitations."
PROS"The ability to track and analyze user behavior on my website with Microsoft Clarity helps me identify areas for improvement and optimize the user experience.""The heatmap and session replay features allow me to see how users interact with my website, providing valuable insights into user engagement and conversion.""The integration of Microsoft Clarity with other analytics tools such as Google Analytics allows me to easily connect and analyze data across platforms.""The ability to track metrics such as session duration, bounce rate, and conversion rate gives me a clear understanding of my website's performance and helps me make data-driven decisions"
CONS" Microsoft Clarity's user interface can be complex and difficult to navigate for new users, making it challenging to fully utilize all the features and capabilities of the platform."" The data processing delay and limited historical data availability can make it difficult to get real-time insights and track long-term trends on the website performance."
Ahmed Samy
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed November 2022
The best free tool for website heatmaps and session recording
I think it's the best choice for small businesses that have a website or E-store as the tool is totally free. it's very easy to set it up on your website via Google tag manager, and it's also very easy to use whether for session recording, scroll maps, or heat maps.
CONSIn my opinion this free tool doesn't require any further improvement as it offers all features that webmasters use to measure the efficiency of the website UX.
Reasons for switching to Microsoft Clarity
Because Microsoft Clarity is totally free.
Amy
Verified reviewer
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed October 2023
It is hard to beat free, but Clarity is certainly doing well
The setup process felt incredibly simple, one or two questions, and the website showed the integration code, and data started arriving far quicker than estimated. The heatmaps and user recordings are a fantastic anonymous insight into how users are interacting.
PROSFirst of all, it's free, which is fantastic when competing with the like of Google Analytics. It was very easy to set up and data started appearing faster than expected.
CONSIt feels like there's less data, but at the same time, it feels like I'm not missing much. In GA there is a vast amount of data, but it's rare that we ever drill into it. We care more on a daily basis, about user engagement and activity than we do about the really fine grained metrics. It is missing a couple of important features, but its hard to say if it'll handle it anyway, such as the domain name for a website. If the site has multiple domain names, will it allow them to be recorded under the same property, there's only one option for the domain name. I will need to test this.
Reasons for switching to Microsoft Clarity
Google really made the switch to GA4 extra difficult, no data migration, strange requirements, and even now phantom warnings. I don't think Google will ever "pull a Google" and terminate the product, but it's clear it's focussed more towards advertising than user experience.
Shivam
Telecommunications, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
Ultimate tool for heatmaps and User behaviour
Overall Microsoft clarity is must have tool for lead generations as you can understand the user flow, where they are clicking which links are working or not. And best part all these things are free of cost.
PROSThe best thing about this software is it's absolutely FREE and providing all the analytics report and metrics what other paid website are charging. It's best for user behaviour analysis and metrics.
CONSNothing as such. IT's free and providing all the solutions that we required. One thing I'm missing sometimes data takes time to update.
Reason for choosing Microsoft Clarity
Because they are providing all the data, at Free price.
Karan
Marketing and Advertising, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2023
It's a NEED
This tool was suggested to me by my friend, I never bothered to research about any other alternatives because this was easy to setup, it did the job and if I am going to use a tool to measure my website, I am more comfortable trusting Google (GA) and Microsoft (Clarity) than a startup I have never heard of.
CONSSometimes the recordings are off, the session duration doesn't sync with the actual recording. I experience this issue 2/10 times.
Sital
Hospital & Health Care, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great product
Best user marketing tool on the internet
PROSGreat user interface, scroll heat maps are a must
CONSThis product is very easy to use I have had no issues using it
Anonymous
2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
4
Reviewed September 2021
Amazing Free Analytics
I love the integration with Google Tag Manager, it's fast and reliable.
CONSWould like to get an easy way to compare to different timeframes.
Vendor Response
Thanks for your review and feedback! We would love to understand more about your suggestion of 'comparing to different timeframes' easier. Feel free to reach out to us at ClarityMS@microsoft.com.
Replied September 2021
Vinisha
Construction, 10,000+ employees
Used monthly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed September 2021
Microsoft Clarity - Your go to tool for increasing your website conversion rate
Microsoft clarity has been my go to tool to understand customer behavior in detail, derive new insights by looking at the recordings for dead clicks, rage clicks to understand the challenges that the user is facing while navigating the website & how it could be minimized to increase your landing page's relevance & conversion rate. By implementing few changes on the website such as changing content, linking, changing placement of content/registration forms we could decrease our bounce rate & increase our website registrations by over 2x.
PROSMicrosoft tool is very easy to integrate with your website, which makes it easy to kickstart & test the application in the first place. It is extremely intuitive & easy to navigate so doesn't take much time to derive valuable insights. One of my most favorite feature is getting first hand view of the actual viewer sessions by looking at the recordings which helps understand what the user is more interested in, the challenges that one is facing while using the website. For e.g. by looking at the recordings for dead-clicks, we made few important changes on the landing pages which helped increase no. of enquiries from our paid Ads by improving user experience. Heatmaps is another handy feature which helped understand which portions of the landing page is my customer finding more relevant & thus help understand user navigation behavior in detail.
CONScustomer interests, demography information could be detailed out which will help understand all dimensions of the user in one place
Odell
Verified reviewer
Education Management, 11-50 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2021
Microsoft Clarity - The Google Analytics Killer
Overall, I love the tool. It has helped me not only improve my websites but also impress my clients with software like this. Good Job Microsoft
PROSI just love the recordings features. It has given me so much more insight into how customers navigate through my landing pages. This sort of data is not available on analytics and it has helped me improve the user experience of my customers
CONSIt is a bit overwhelming if you are unfamiliar with analytics software. There is a learning curve in terms of navigation and how to implement the things you learn
Seun
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed October 2021
Clarity is the Future of analytics
That it's free. Thereby making Behavioral Analytics accessible to indie hackers.
CONSVery few video tutorials are available. We need more video guides.
Reasons for switching to Microsoft Clarity
Cost
Scott
Verified reviewer
Photography, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
A must have
Clarity has made our team be able to ensure our users have an easier experience when browsing our site, reading documentation or buying a product.
PROSEasy to use, easy to set up and free so the cost is perfect.
CONSSometimes it's hard to gather historical data when there is a glitch. Also, I wish there was a way to default to 30 days instead of 3 days.
Reason for choosing Microsoft Clarity
The price made it a no-brainer!
Alfredo
Verified reviewer
Internet, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
The tool for everyone that has a website
Is super easy to start with it because You can use the already Google tag so everything will setup automatically, and it very easy to do so
CONSSome menu are a little confusing at the start but with time You can get everything from thee dashboard
manorama
Logistics and Supply Chain, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2023
Best to map the customer journey
A very good and satisfying experience of using the platform.
PROSGreat Platform to understand user behavior Provides understanding in the the UX/ UI of a website Ease of use Heatmaps
CONSUnderstanding the platform takes a bit time
Zaaman
Music, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Loved it!
Super easy to use and I cannot imagine it not being a part of my daily business use
PROSHeatmaps are very useful! A simple and easy tool to use
CONSNothing, great to use! Very easy to implement into my daily work use