All TWIPLA Reviews
1-25 of 387 Reviews
Sort by
Mary
Verified reviewer
Banking, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
An exceptional product for web activities and behavior analysis
Visitor Analytics allows me to get a clear visibility based on actual data analysis the activities taking place in the website as well as the users behavior and interactions with content and elements off the website.
PROSVisitor Analytics provides the most powerful functionalities to help understand all the activities happening in the website and the behavior of users accessing your website by analyzing all the traffic that the website gets. It has some cool features like the ability to see the device that a users are using which helps each user make sure that the website is able to offer the best experience to all users irrespective of the devices they are using. It helps get the insights of where most website visitors are coming from and the most content that they are accessing. The session recordings function is very useful to indicate exactly how visitors are interacting with each content and elements available on the website. The product itself is easy to use and the customer support is amazing. The demo offered during starting is very helpful in understanding how the product works and how to use its features to achieve the best and most reliable analytics of the activities and user behavior on the websites.
CONSI have never run into any trouble with any feature while using this product therefore i have nothing i like least about it.
Jonathan
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
Visitor Analytics: Comprehensive and User-Friendly Analytics
Visitor Analytics offers a comprehensive set of analytics tools that make it easy to track and analyze website visitor data. The user experience is smooth and the user interface is intuitive.
PROSVisitor Analytics makes it easy to view and comprehend website visitor data. The analytics dashboard is intuitive and the user experience is smooth.
CONSWhile Visitor Analytics provides a lot of data, some of the features can be confusing to understand.
Reasons for switching to TWIPLA
Visitor Analytics offers superior data accuracy, comprehensive reporting capabilities, and a user-friendly interface compared to other analytics tools.
Patricia
Events Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed July 2019
Visitor Analytics_Review
i am normaly
PROSnumber user, location from user enter in my website
CONSi dont now a different compare last version
Reason for choosing TWIPLA
google analytics is free
Jennifer
Apparel & Fashion, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2023
A Company that has Your Best Interest as Top Priority!
My overall experience with Visitor Analytics was very satisfying and simple to get started.
PROSTh e best thin about Visitor Analytics was the price and the ease of access, walked you right through set-up. For someone that is not computer savvy, this was a great relief.
CONSI have nothing negative to say about the Visitor Analytics software, I guess that I didn't use it sooner.
Reason for choosing TWIPLA
Ease of access was main reason for going through with the switch.
Reasons for switching to TWIPLA
Price was my main motivation for switching.
Anelja
Logistics and Supply Chain, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Amazing and easy layout of what is going on
Overall I love the integrated view, it works much easier than having it in a different tab.
PROSWOW WOW WOW, I am using both Google analytics and Visitor Analytics, but because the Visitor analytics is so amazingly integrated with our wix website it is the one I use most often and rely on what it tells me about our users. I like the app and the way it works.
CONSAll that I would add, is like a data studio effect which you can share automatically with the people that would need it.
Reasons for switching to TWIPLA
VA is much more user friendly when it comes to the set-up part.
Justin
Philanthropy, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2019
Simple but Powerful
I love the product. It's easy to use, it does the job, and it's design is beautiful. Also, the customer service is on point!
PROSA few things I love about Visitor Analytics: - The interface is extremely user-friendly and welcoming - The MAP!! LOVE THE MAP!! It allows you to see what tower someone's IP is pinging off of, giving you a fairly accurate idea of the location of the visitor - No bugs! This thing just works.
CONSMy only con is that it USED to be free, but hey, quality comes with a price, right?
Reasons for switching to TWIPLA
Visitor Analytics just had more of what I was looking for -- a VERY friendly interface, great customer service, and the location map.
Joshua
Civic & Social Organization, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
Best I Found
The software has helped me be able to focus my attention on particular pages that are frequently navigated to, and to track how people's minds work as they go through my site. It's made the whole process SO much more fun!
PROSVisitor Analytics is so user friendly, and I wasn't able to find the functionality even in more famous providers. I was able to track where each visitor went as they navigated through my site and how long they spent on each page. I also love the world map feature!
CONSI would like it to be cheaper, but hey, hahaha!
Reason for choosing TWIPLA
Ease of use and features, price was pretty good too.
Reasons for switching to TWIPLA
I couldnt figure out how to track individual user pathways on Google Analytics
Robert
Luxury Goods & Jewelry, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed July 2019
Visitor Analytics tells me what I need to know
Ability to drill down from the dashboard and get more details, including visitor location on map.
CONSNothing, so far. You don't have to be a computer whiz to use it.
Reason for choosing TWIPLA
Less complicated and easier to use. Like the dashboard format.
Amir
Publishing, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
5
Reviewed July 2019
Great App
I like it a lot! All the information I need at a glance.
PROSThe app is integrated into my dashboard and there's no need to login to Google Analytics separately. All the info I need is right there in one place. The app is well designed, intuitive and easy to understand, and well designed.
CONSCan't think of cons. This app has most of what Google Analytics offer for my needs
Reasons for switching to TWIPLA
Convenience. It's easier for me to have the information I need integrated into my dashboard.
Jeremy
Photography, 1 employee
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed February 2020
Easy to Use
Gives you a good idea at the amount of traffic on your website.
CONSSometimes the information can be a little difficult to interpret - like overall visits vs. page visits vs. unique visits. Not sure which is most useful/what metric I should be looking at. And, of course, it is the number of page visits that is limited on the free trial (the one most likely to hit the limit each month)
Reason for choosing TWIPLA
Wix his this feature more readily available and easier to set up than stat counter, but stat counter can give more insight. However, these products can work in tandem.
Dennis
Events Services, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Perfect for a growing business!
Absolutely Love It All!!!
PROSThe information about our website visitors is easy to understand and relevant. Also, we love the new video session feature that has been added to the app. The video sessions have given our company a clear picture of how our visitors are interacting with our website. As a result of the video clips, we have been able to streamline and re-organize our website to drive our visitors to the information they want most, with more ease. This has resulted in longer interaction sessions with our website by our visitors. It was quite an eye-opening experience using the video. We always imagined our website users using our website a certain way, but they were using it differently than we had envisioned. Please keep up the good work with this app.
CONSWould like to see a mobile platform of this product where we can see results on an mobile app
Martin
Publishing, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed July 2019
My Experience with Visitor Analytics
Overall, It's been a great ride with Visitor Analytics because since the two years I've been using it, there has hardly been any downtime and I've been able to monitor activities on my website and gain some very valuable business insights like the different user metrics and dimensions and then I even know what works and what doesn't work on the website and I've been able to make adjustments accordingly. It has helped organic growth for my website a lot.
PROSThe feature that I like most about this software is the ease of use because it's very user-friendly and tailored for new or experienced users.
CONSwhat I like least about this software is that it is difficult to track file downloads from websites with it. I even called the customer service once to ask if that feature could be added but they said it couldn't and then offered a different possible solution that turned out not to be practical.
khader
Education Management, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
The other Side
i have benefited of Visitor Analytics; it alarms me of the new visitors, or returning visitors, and this helped me how to widen and increase our friends.
PROSVisitor analytics, is a vital tool in keeping management team aware of those who may visit the organization's website, and their location; this has given me many privileges; 1- to know exactly how many people visited our website, daily, monthly and annually. 2- to know the location of the visitors and which country, region, city. 3- it enables me approximately to know sometimes to recognize the visitor, which is very important for our ministry and association. 4- It gives me the opportunity to keep my website safe; some hackers used to visit the website before sending fishing emails to us or other on behalf of our name.
CONSsometimes it does not give the exact location of the visitor though it gives the IP, general location.
Reason for choosing TWIPLA
i did not chose, but if there is any other product that have the same or better merits, i would like to check it up.
Serena
Design, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
A Clearer Interpretation Of Your Web Stats For the Non-technical
The dashboard view provides a more digestable and straight-forward overview on our site's more important stats like location, device used and visited pages (trail). Though is not as powerful as Google Analytics, sometime over-information can have a negative effect for business owners (main job - interior designers) like ourselves. We don't want overly-complicated figures and jargon. We prefer to make decisions (online marketing) based on 'human-understandable' logic sometimes.
CONSMainly pricing matters, since Google analytics is free for small-medium local business sites. We're using this on one of our sites only. Not sure if we're asking too much but perhaps increase the 10k visits to a more reasonable cap.
Vendor Response
Hi, Serena! Thanks for the review! We completely understand your concern. Most tools are free because you pay for them with your data. At Visitor Analytics, we value our customers? data and we don't use it for advertising, nor for selling it to third parties - hence the subscription plans. The prices were calculated taking into perspective the expense of hosting, development, maintenance, customer support and other valuable aspects that keep our app up and running and loved by everyone. Hope this answers your question.:) Best of luck!
Replied June 2019
Iraj
Entertainment, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed July 2019
Great help to reach out to the world
It does what we wanted it to do fairly well....
PROSI love how you can see the country and region users are from. It has helped us promote our dance festival in regions we never thought we have any visibility in as well as divert resources accordingly to our original target regions.
CONSGetting to the stats is a bit of a cumbersome process where I have to go to edit the site and then select the module and view the stats from there. Would have been much nicer if the WIX menu had the Stats option directly on the home menu.
Reason for choosing TWIPLA
Based on reviews it seemed like the best value for money...and it was..and is...
Ralf
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Great web analytic tool which helps you, not gives you more problems
Visitor Analytics is a great web analytic tool for me as a content and niche marketer. Key in my business is to be flexible and getting insights fast, without constantly learning about new features of a tool like Google Analytics. I have no time for their constant changes, i need a stable tool giving me key data, and not fancy AI information a robot thinks I should use run my business on ;-). I think this is quite a trap, it is always an intelligent person who should come up with conclusions about a digital marketing strategy, not a robot. Anyway, Visitor Analytics focuses on real data, and on the most important once, and also shows it in a very nice graphical way, which is very helpful in meetings with clients, who can't deal with numbers at all, at least my clients ;-). They need to see a graphic, to understand what is going on.
CONSno cons :-), if I have an issue their support is outstanding
Christopher
Non-Profit Organization Management, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2020
My Go To
Visitor Analytics is one of the first places I go to see how my Facebook is preforming. I use Facebook to advertise and direct interested people to my website. VA is extremely easy to install and use. It is my "Go To" just about every time I log into my workstation. Highly recommended.
CONSVery few cons. I guess I would like an app on my phone that allows me to see stats at any moment?
Vendor Response
Thanks for the review, Christopher! You can add Visitor Analytics to your phone and check statistics on the go. Just follow the steps here: https://www.visitor-analytics.io/en/blog/you-can-now-add-visitor-analytics-to-your-phone/
Replied January 2020
Yoel
Management Consulting, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
3
FUNCTIONALITY
4
Reviewed February 2020
Analytics for dummies
Great match to my Wix website - On look, feel, and philosophy.
PROSHi; My name is Yoel, and I am a dummy. Considering analytics, I mean. Visitor Analytics helps me by bringing actionable insights about my site, my campaigns, acquisition funnels - without the hustle of professional analytic tools - perfect for marketing buffs, tech-people, and CPC gurus. It is just enough..
CONS- Customer support is mannerly, but once you receive the same polite script more than twice you begin to wonder if they are really listening to your concerns. - Visitor approximate location is a mess. They must obfuscate real locations, which is acceptable, but the way they do it is by providing exactly false location, which is less to my liking.
Lou
Leisure, Travel & Tourism, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed July 2019
Visitor Analytics Is A Must
Visitors Analytics is a critical piece of software for us. It assist is showing usage and visitation on our website but also affords us intelligence on what platforms and operating systems they are using. That allows us to design other things like apps that are tailored for our users.
PROSPin points visitors and provides critical intelligence on their usage
CONSIt was a struggle for us to switch from a free service to a paid model.
Madhava
Mechanical or Industrial Engineering, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2022
For Website Owners, visitor Analytics is the best tool available for tracking visitors.
Using Visitor Analytics was an excellent experience for me. It has made it pretty clear to me how to improve my blog posts.
PROSVisitor analytics is the best option to monitor my website visits. because it provides me with valuable information about my site's visitors and their habits. As a result, I'll be able to monitor how many visitors read my site's content, what pages they visit most often, and even which sections of my site they spend the most time on. By using visitor analytics, it is possible to acquire a more detailed view of my site visitors' activities. My website can observe how many customers leave without purchasing anything (and why), how long it takes them to purchase anything (and if so, why), and how much money each customer produces for my business.
CONSTo be honest, I was pleasantly delighted to learn that I can use the visitor analytics tool to estimate the monetary value of my webpage. For me, there are no downsides to this feature.
Victoria
Religious Institutions, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2020
Detailed, informative, and easy to use
Visitor Analytics has allowed me to see which pages are popular. I have better understanding of my audience and what grabs their attention.
PROSI love the various charts and ways the data is displayed. I have a clear understanding of the traffic that flows through my site. It has been an incredible eye-opening experience that is easy to use and very mobile-friendly.
CONSI honestly can not think of a single thing that I do not like about this software.
Reason for choosing TWIPLA
I already knew from such excellent feedback from friends that I would use this software. Everyone I have talked to has thoroughly enjoyed the ease and thoroughness of the software.
Patrick
Writing and Editing, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed December 2022
Daily Follow Up
The main reason I use Visitor Analytics is to know where my visitors come from and this is sufficient for me. For now, I do it just to satisfy my curiosity.
CONSI don't any Cons for now as I don't use it yet for marketing purpose.
Valerie
Human Resources, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
FUNCTIONALITY
5
Reviewed July 2019
Almost great
Mapping of visitors, indicators of page visits
CONSHaving to click through multiple screens to see visitor map
Reasons for switching to TWIPLA
Price
Huy
Medical Practice, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
FUNCTIONALITY
4
Reviewed March 2020
Great value
I just want to know where are my visitors are from by country, later I would like to know what they are focusing on my website, which areas catch their attention and which are not, to solve my weaknesses
PROSFree version has most of features e.g visitors by country I need at the beginning User friendly and has beautiful design.
CONSWish to have trial for visitor recordings and heatmaps at least 3 for each in the free version of the app/software
Reason for choosing TWIPLA
Suggested by my webpage host company WIX
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
5
Reviewed November 2022
Decent software to view
It was nice to be able to find detailed analysis of who and what is visiting the site.
CONSThe UI can sometimes feel clunky, and the matrix can be off a little