As far as chat/messaging utilities goes, you really can't beat this one since it easily integrates with many other cisco software products making for a seamless experience when working with others and communicating with clients.

It has most of the basic functions to allow easy communication and sharing of documents in an office environment. It also organizes any files making them easy to locate later when needed.

The history it stores for communications is a bit limited at times especially when you realize you need to go back to review a conversation only to find it was just outside the time limit it saves.

When we used Cisco Jabber, it satisfied our business needs with ease 7 years ago, but with licensing moving to the cloud, it makes the overall solution expansive without giving much value back

Cisco Jabber brought great chat and video capability to the PBX platform with little difficulty to deploy it into the environment

With everything moving to the cloud, WebEx software is taking over the software adding unnecessary bloatware into the simple environment

It does its job - transferring information in a very quick and convenient way. It's easy to find users and reach out to them via chat and/or phone, and also allows for file sharing. However, I would highly recommend changing the interface to something more modern/aesthetically pleasing, and instigating an update that hinders the application from crashing as often as it does.

Jabber is quite straightforward to use, it's nice having all of the chats lined up in the sidebar so it's easily navigable from person to person. It also has the option of erasing chats if the program is exited out, which is of course a benefit from a proprietary standpoint (less so if you need to reference something that was said, of course). Not a lot of bells and whistles, so starting up the program is quite fast in the mornings, which I can appreciate. Since it's through Cisco, it also easily allows you to call people's work phones through the system.

While the user interface is straightforward, it also seems incredibly archaic and dull. During start-up it doesn't pull up the main "chat" screen, and instead pulls up a type of "home" screen where you can access your settings/any voicemails, but to actually chat a person (which I feel is the main purpose of this program), you need to search their name in a search bar > click on their name/chat icon > and it pulls everything up into its own separate window, which I find to be a bit of a waste of time. Additionally, when trying to share screenshots (by dragging into the chat box) the screenshots take up the FULL width of the screen, so I have to deal with scrolling back and forth to disseminate all of the information. It also does not allow me to drag + drop (or copy-paste) a received screenshot anywhere else. I have to first download the image onto my desktop. Again, seems like an unnecessary amount of steps. My biggest gripe, however, is that Jabber has the tendency to completely freeze and crash on a pretty daily basis. This has resulted in chats getting lost in the void, or being unable to go back and reference information that was sent mere minutes ago.

Jabber has allowed our engineering team to stay in close contact during the pandemic so we can discuss solutions to problems and plan accordingly. In addition, our help desk started using it during the pandemic to discuss problems with the engineers, and request assistance or pass on a particularly difficult issue. We found jabber useful before the pandemic, and during it truly proved it’s worth.

Jabber is simple for end users to use, yet robust enough for IT professionals to use as well. I like the ability to personalize my offline notice. It is easy to have jabber set up on a mobile device as well as your computer, and both seem to work equally well. The ability to private message is very useful, and the fact that Jabber saves the conversations is very handy as well.

Sometimes messages sent on mobile do not show up on the computer. It is still saved on the mobile device, but it occasionally causes confusion.

Manage the client while many technical workers and executives within our organization message on it (both to me and without me, to one another). Group chats are easy to convert into video calls, fully-fledged Webex conferences, or both depending on the needs of they conversation.

I love that IMs during Webex meetings made and/or hosted through Jabber will be saved, securely, forever. There are often times where a good point is made during a meeting and it's up to the secretary to remember the point, its context, and then send it out again. Jabber allows us to make and store these observations in real-time.

1-on-1 messages between users are stored locally on the disk. This can lead to problems with security if users are unaware their storage is local and their workspace security is compromised. Larger, group messages are encrypted and stored safely on the cloud, though.

reduced time between users to ask for some information and have meetings from each desk.

Is easy to use, users didn't have a lot of training to learn how to use it, they find some features by themselves. Also we have it synchronized with Webex for external meetings.

The implementation it was complicated, they help us a lot with the server installation and synchronization with phones, but after that, we saw there are many features, a little confuse.

We as a team with more than 200 users per day have little issues will any off the dad to day stuff. It just works and works well.

I like the fact that is can control my desk phone. Working away I can answer my phone with just a mouse click and it pops up in my screen and or i can decline call and it goes to voice mail with just one click. Plus it can do other things like play voice mail and share your screen for quick meetings. Plus it has a Active Directory

Sometime the LDAP dose not bring over the new passwords when people are forced to change passwords. Than is about all we have had issues wish in 4 years.

I use Cisco Jabber constantly throughout the day, daily. It is a great tool to communicate with co-workers when you may not be available by phone. It is very user-friendly. I found it easy to add contacts, as well as set up different groups within my contacts. One of the features I really enjoy is that you can open previous one-on-one conversations and look back at what was said.

Easy to use Saves one-on-one conversations Easy to do group chats

It does not save group conversations after the conversation window has been closed.

Overall its a ok software to use

Easy to chat with team members and communication

Chat history takes longer to load and GUI is pretty bland.

Very Good and simple to use.

I like the video streaming quality and audio quality. Really very good

I think cost is the factor and ofcouse if you have a better negotiation then it can be sorted

Communication between team members is more fluid and efficient, which has resulted in greater productivity and collaboration in our projects. Integration with third party applications such as Microsoft Outlook and Google Calendars has further enhanced our planning and time management capabilities. Additionally, the ability to make high-quality voice and video calls has reduced the need for face-to-face meetings, saving time and resources. Overall, Cisco Jabber has been a valuable addition to our workflow and has significantly improved the way we communicate and collaborate in our organization.

Since I started using Cisco Jabber at work, I have experienced a noticeable improvement in communication and collaboration with my colleagues. I love how the app integrates instant messaging, voice and video calls, and file sharing into one platform. The presence feature allows me to easily see the availability of my teammates, facilitating fast and efficient communication. Plus, Cisco Jabber's compatibility with a wide range of devices and operating systems allows me to stay connected and collaborate no matter where I am.

Although Cisco Jabber offers a wide range of features, it also has some limitations. I have occasionally experienced stability and performance issues, especially during video conferences. Also, the user interface could be more intuitive, as it is sometimes difficult to find certain features or settings. Finally, to take full advantage of the capabilities of Cisco Jabber, it is necessary to have an adequate Cisco infrastructure, which can be expensive.

Jabber allows our users to communicate easily and efficiently throughout their work day. It gives quick access to WebEx and phone functions with other Cisco integrations.

Jabber is a solid chat client for the corporate environment. The desktop app is very robust and integrates well with other Cisco products. We have it integrated with our Cisco video phones and WebEx. You can share your desktop, launch a WebEx meeting or take calls over VOIP. It is easy to search for coworker with the active directory integration and organize contacts in groups. It also allows you to view missed calls and listen to voicemail if you have it integrated with your phone system. It will also remind you of WebEx meetings and allow you to launch them from the pop-up reminder. Overall, with the integrations, I believe it is one of the more feature complete chat clients on the market.

The mobile app is the only real weak point for Jabber. They have improved it a little over time, but it still has issues. I have used it both on iOS and Android and it is a battery hog. Significantly more battery drain when it is running. Also, it does not save login information when using single sign-on. This means I have to re-authenticate every time I open it fresh. This makes me question whether or not to open it when on the go. One other issue is slow file transfer. The feature is there and easy enough to select a file, but the transfer is very slow and fails at times. Could be better.

We implemented Jabber pretty quickly and painlessly in our company several years ago. It's been what we use for our employees to seek out help from team leads or hold meetings within their groups.

Jabber is incredibly easy to use, meaning even our less tech-comfortable members can and do use it without issue. It's a quick and easy way to collaborate or hold web conferences since everyone knows how to use it in our offices. Because everyone has an account that is logged in at the start of their shift, we know we will always be able to reach one another, which has come in handy several times. Numerous features also make this a winner.

It does have some bugs and connection issues at times. It can run a bit sluggish, requiring a connection reset or cache clearing. We have also noted that sometimes duplicate or unnecessary chat windows can be opened, which is distracting at best.

I support users of the company where I work and they always speak very highly of Cisco Jabber, the Application has been improving more and more. I do conference call with it every day and I am more and more surprised, the application looks great and is easy to use.

Easy to implement software, I helped to implement the software in the company where I work and it was very smooth. Cisco Jabber is very intuitive and easily accepted by the user, you can use it on your computer and also on your mobile phone, an excellent and practical application, I strongly recommend Cisco Jabber.

The video-conference part is little disclosed when purchasing the Software. It would be a point where the marketing sector can invest, disseminate this functionality that JABBER has, so that they could get more customers.

It has been great, I like it a lot. Jabber has been a real pleasure to use over some of the other options out there.

I use Jabber everyday at my workplace and it is a great way to communicate. Here are a few of my favorite features... - Instant Messaging. you can easily add and manage contacts into groups, you can also start a group chat with a predefined contact group. - Like most messengers your status Is visible. You can also set a custom status. - The interface is clean and simple and can be made compact when needed to safe valuable screen space. - Jabber can also integrate with your phone! this means you can make calls though your desk phone. This of course needs to be setup by your organization beforehand. Making a call is as easy as right clicking on a contact and then selecting the call option or even pasting in a number and clicking the call button. - You also have the ability to initiate a screen sharing session which is a very cool collaborative function as well as video calling.

It can be configured to integrate with Active directory which is a great feature but sometimes when its time to update a password it does not always sync up correctly.

I work in IT and there has been times when our remote connectivity software does not work. I've had to use cisco jabber to fix issues, but because it needs a system administrator's credentials to do certain things on the computer it kicks me off when the credential window pops up. Asides that, my overall experience with jabber is great. It's not really made to do remote work, but it has that functionality. If they look into upgrading that, I'm sure IT would love it.

I like how the ease of communication is at your fingertips, by simply typing in a colleague's name and being able to instantly message them. Another feature I really enjoy with cisco jabber is that you are able to share your screen with colleagues and if you need help with something, you can authorize them to take remote control of your mouse. This comes especially handy if you work in IT support and there are issues with remote connectivity. I've had to resort to using cisco jabber to assist staff with issues before. See it as a two in one kind of deal.

The only thing I don't like is that when a colleague shares their screen with me and I take control of the mouse, when asked to enter in system admin credentials it kicks me off and we have to reconnect.

I am happily using cisco jabber from last 3 years in my office. And I am very satisfied with the features and its intelligences. Thank you cisco jabber team, you people have done excellent work.

It's has excellent intelligence of framing all things related to chat in a single window like: 1. It shows all the person name whom you have chatted in a column left side of display and at the same time it also shows number of messages that people are sending you. 2. It memories all messages in one to one message form. So user can read it later if needed. 3. It provides the feature to create chat group to discuss anything with many people at a time. 4. It provides the feature to share screen with other user and give read/write access which very useful for corporate sector. 5. Jabber has given many commonly used status like: Available, In meeting, do not disturb, offline..etc and also has feature to customise status. 6. It has excellent features of showing you notifications when particular person becomes available on jabber. 7. It has features to save chats.

1. Sometimes screenshots sent on jabber gets deleted.

It gets the job done, but for businesses that are looking for a smooth, connected type of instant messaging platform - this isn't it. But if you already have other Cisco products, the integration is useful.

Jabber is a very simple platform and the interface is user-friendly. For example, it's very obvious what you should click when you want to call someone, send them a quick online chat, or do a screenshare. You can also quickly and easily update your availability, and it's nice that whenever you're in a WebEx meeting, it automatically links up and shows that you're busy. Setting your other statuses (like away, Do Not Disturb, etc) is accomplished in a click of a button. It does integrate with Outlook too!

Jabber, while easy to use, is incredibly clunky. If you have more than 2-3 conversations going at once, it's very, very easy to get them mixed up - or to simply not see the newest message come through. The calling capabilities are super limited - we're typically only able to call once person at once, which means you have to use WebEx for more than one.

Use of Jabber has been very positive. When we moved from Avaya to Cisco, it meant we didn;t need to buy handsets for all users. With the addition of Cisco Expressway, remote working has been improved, with the ability to use office numbers from home, without just forwarding the number.,

Great range of features and can be quickly set up to replace a physical phone. Enables easy access to Cisco's migration path to the cloud.

Frequent updates can be a pain and no automatic updates. Doesn't always pick the correct headset/mic, even though a default can be configured.

I use Jabber every day at work to communicate with my coworkers. It is especially useful now that I am working remote every day and cannot communicate with them in person, however, jabber has always been a useful tool even pre-covid.

It is very intuitive and easy to use. The ability to send screenshots is a definite plus (and I like the emojis).

There are many times that I would like to share my screen in a group chat, and Cisco Jabber does not allow you to send screenshots/images in a chat with more than one person.

It was ok during 2016 but not ok now. The overall experience was fundamental, not really something wow. Jabber has done its job and we should give the credit. However, in 2021, with its features, I don't think it will survive and outlast the competition.

Jabber is pretty nice during its time. I first use Jabber on 2016 where it was considered a serious competitor for Lotus Notes Sametime. It's very basic, features are fundamentals. You can send a real time chat, you can know if a person is online, you can share small files. There was also Jabber voice which is an extension of the chat, it works ok, but found to be wanting.

Real-time messaging platforms evolved and Jabber did not, or at least I think its the end of product life for Jabber. Cisco has replaced it with WebEx Teams during that time, which now rebranded to WebEx. The chat feature is a lot more advanced and richer than Jabber. The voice has also evolved which made WebEx Teams a serious consideration of upgrade compared to Jabber.

Really a great tool for work. We use it for all patient appointments, making calls to our translators for interpretations, holding meetings, and using the real time chat feature. It provides everything you need to be able to carry out clinic and hold meetings at work. Highly recommend!

Really like this tool for use of meetings (audio and video) at work! All our work computers have jabber built in and use it a lot to communicate with one another via messaging which is very convenient! Our translation service lines are also built into jabber which makes it SUPER easy to use during our meetings and appointments with patients. Definitely a very user friendly and multi service tool that should be readily utilized!

Initially on first time using it, I wasn’t familiar with some of the icons on the left; it would be nice if you hover over the icon the name of the feature would pop up to make things easier; but honestly it really is super easy to use once you use it once or twice!!

The use of Cisco Jabber has been an important and definitive step to break communication gaps in my organization, its multiple benefits to strengthen communication and collaboration among the members of my work team have been the cause of a constant increase in the productivity of the team and in the effectiveness of our work.

Cisco Jabber came to my organization to improve everything related to communication and collaboration between members of work teams. I really enjoy and have taken advantage of the multiple benefits this tool has to establish stable communication with others through audio and video calls, instant messaging and video conferencing, it also has effective tools to strengthen collaboration and team support.

Cisco Jabber automatically deletes historical messages from chats, which makes it impossible to locate and view old messages when the need arises, something that has happened to me a couple of times.

Jabber is used for internal communication in our bank. All meetings are held via Jabber. I did not encounter any problems while using Jabber for all video, audio and text meetings and chats. I didn't see a problem even in fairly crowded meetings. I do screen sharing and file sharing as part of my job. I haven't encountered any problems with these. I am very pleased.

We do our internal correspondence using Jabber. It provided uninterrupted communication, especially when working from home. It's great for file sharing. I don't remember ever having problems with video and audio communication. It is especially useful for mass chats. I also feel as if my friend is with me in screen sharing.

I did not encounter any negative features.