Overall, I would recommend Almabase. Our organization took about 12-18 months to cutover from our legacy alumni website to NetCommunity in 2020-2021. We didn't anticipate cutover again this soon, but we were able to pull it off within five months of making the commitment. A lot of that is testimony to the support the implementation team and helpdesk at Almabase provide.

We were looking for a solution that could deliver a modern and responsive website for a team that would need a less technical, day-to-day interface for management, data-synchronization, and low-code/no code page design and development. Our organization liked that Almabase integrated with Raiser's Edge NXT and that it could deliver on a number of key initiatives. During our website development and cutover process, we tested the platform's capabilities with Crowd Fundraising and a very complex Event. While there were some synchronization challenges, the Almabase support team was very responsive and helpful in making the process very successful.

The donation/gift synchronization is well-developed, but the event module and community module will require some additional work to better develop an engagement score methodology. These weren't the highest priorities at the time of cutting over, but they will require significant time/resource investment on the part of our team to utilize to the greatest advantage.

We have had a wonderful relationship with Almabase and have our own personal account support manager that I touch base with twice per month to ensure high engagement and using the latest features.

Almabase provides a robust platform for engagement and interaction with our graduates. We currently have over 14,000 alums using Classmates.com and are starting to migrate to our platform. The ability to create "Pali Helping Pali" by promoting mentorship, job board, internships opportunities, and a business directory helps connect our alums with each other and with their alma mater.

I would prefer a better dashboard when people land on our site. Everything is aligned vertically which makes scrolling down necessary to be able to see all the information. I would like to see each section bigger and aligned vertically so that optically it is more engaging.

We are still in the opening phases of using Almabase but are so grateful for the level of customer service and our alumni are very excited!

I wish we had more control over what the site looked like.

I inherited our account three years ago and couldn't be happier. I've been able to add new records quickly, create specific pages, directories,and spaces for our alumni, and work with the Almabase team to refine the product.

We love that Almabase offers an easy to use contact directory and allows for event registrations. The customize pages also allow us to create content specific to our school.

I think networking is an essential function of the database, and there are a few bugs with Almabase. The industry/field section needs to be standardized/a drop-down so alumni can search quickly, like LinkedIn. Same is true for colleges and universities--the most annoying thing is when a user has misspelled "University" so there are several lists in the search feature.

Overall just love it, we looked at other companies including Graduway, Almaconnect, Salesforce, Raiser's Edge, Mentor City, Alumni Channel, 360 Alumni and just so much more but we found Almabase to be the best option for the price, service, and functionality. As a small size school, we wanted an alumni network but knew that it wasn't going to have 10,000 alumni so they were able to work with us to find a pricepoint that was right for us.

I love this software because it has many great features such as a giving platform which lets you organize campaigns for donations, an alumni map so you can see how big your alumni community has grown, the alumni database/directory which is so helpful for me to write notes/keep track of job placement/address information---it also syncs with Linkedin so when alumni get new jobs i don't have to manually add it. The customer service team is so helpful, they are available by email, chat, or phone and answer my questions almost immediately or within the day. There's also a job board for us to add jobs or alumni can add it too. There's also an email system so that's helpful. They even built me a student directory so students can have a profile too which we can transition into alumni accounts.

Nothing, it works great. We've been really happy with it.

The experience has been wonderful so far. The support team are so friendly and helpful. They are quick to respond and open to new ideas.

The user experience has been more positive for our constituents and the administration. We have surpassed our goals for fundraising because of how easy the platform is to use for our donors.

There are some small features that would be nice to have but they are not critical. There seems to be a little bit of setup on most all of the features but nothing too hard. Just takes time.

Almabase is at the center of our alumni strategy. The goal is to provide alumni with a high-quality, tangible benefit to grow their affinity for our school and inspire volunteering, fundraising and more. The Almabase team is great to work with — not only addressing questions and issues quickly, but being a partner in devising our strategies.

Product itself is super easy to use and the customer service is top-notch. Map feature is impressive and we have received great feedback from our alumni since launching recently. Almabase allows us to provide our alumni with a high-quality experience — keep them in touch, but also giving them networking/career opportunities they desire. The email functionality inside Almabase is so much better than other products like Constant Contact. We can easily segment and send communications by graduating class, location and more. The Engagement Snapshot is also a very useful tool — we can easily see how engaged our alumni are.

No complaints so far! We have thoroughly enjoyed our time with the Almabase team so far.

Our alumni are excited by the new ways they can engage with the school and each other, making it easier for us to be able to contact them about opportunities for them to help the school community through volunteering or fundraising, while offering them the types of events and activities that appeal to them.

This software helped us find new and needed ways for our alumni community to become re-engaged in the school, offering internship and job information, communication options through affinity groups, and more.

The software is still building on, adding features regularly, because they are so responsive to their client requests.

For a small shop like ours, a product that could do it all for online alumni engagement and giving and at an affordable price was critical and Almabase provided that. The customer service team has been helpful and the organization seems well run and communicative between the sales team, client success managers, and engineers/product team.

Out team appreciates the diversity of the features of Almabase - it includes alumni communities, alumni database, a mentoring platform, giving platform, event management, and much more. Many other products just did one or two of these well, but almabase has it all.

Since we are trying to get the product to work for us in multiple ways and Almabase seems to be adding features frequently, there have been some growing pains with the product such as outages or bugs, but these have been minimal and the benefits outweigh the costs.

The platform has been helpful in connecting with alumni, and the customer service team is helpful and responsive.

Features like a directory with a search by map feature, event registration and giving forms with clean design. We can add pages and create content easily. With Facebook/LinkedIn signups, integration with Raiser's Edge, and alumni able to update contact information on their profile, collecting contact data is more efficient. The team at Almabase is responsive with our questions, and helpful in making sure we are making the most of the product.

We would like the pages on Almabase to be more customizable and a news feed would be a great addition.

I am very pleased so far, it has been well received by our Alumni community.

I have enjoyed using the events module, mentorship and job opportunities features.

Some of the modules were complicated to develop, the ease of use was harder than expected.

We have been able to drastically reduce our overall printing and marketing costs related to alumni activities and events and rely now most heavily on communications and registrations through Almabase. This has helped us offset the annualized cost of the contract. By streamlining processes our team has been more efficient and been able to focus more on driving and encouraging attendance at events, overall engagement of our active alumni and more frequent communications from our campus.

We needed to provide a platform that would enable us to leverage our alumni network globally, and one that we felt would be the best fit for our users. Almabase seemed to be the best fit for our needs and we have been very successful with all models but most specifically with the Events Platform. It has provided real time tracking, registration and communications for our alumni engagement events.

As with all new databases and platforms, synchronization between our existing database and Almabase has presented a few challenges. Uploading our initial data took a few tweaks. Nothing that cannot be solved, just learning the best method and techniques to be the most efficient in this process is important.

Almabase allows us to connect with our alumni on multiple levels based on interest, class years, university affinities, and social media interaction. It also allows us to communicate intentionally and deliberately with our alumni through targeted emails and our e-newsletter. It saves our team time by streamlining the way that we post to our social media platforms and data-mine the site. This platform also allows for us to include pages for our chapters that have controlled access for the chapter administrators. We can also set-up event registrations, pay portals and interest forms and have the data collected to be imported into Raiser's Edge whenever we want to do that. Almabase directly impacts and helps to facilitate the majority of our office's mission and goals.

With Almabase everything is at one central location which is a huge time saver for us. No more multiple disconnected software and inefficiencies. It also seamlessly integrated with Raiser's Edge. The response from alumni has been amazing since the launch - they love the social media integration! Our board members, faculty and staff love the platform because its very easy to use. Almabase also provides the possibility to involve our students for an alumni mentorship program that has been heavily requested by our alumni. The best part though, is that their customer service is exceptional and unparalleled! It is truly a pleasure to be able to work with such an amazing team of professionals. I know that it is extremely rare to find a software that is pretty much perfect, but we really have not found anything about the software or the customer service that we do not like. The handful of items that we could not do, or did not work quite the way that our team would have liked were solved by the Almabase team, usually within a few days of mentioning it to them. We have no reason to rate them any lower than 5-star across the board. I would recommend Almabase to any organization that is looking for this type of alumni platform.

_Ongoing support_ Once our organization decided to partner with Almabase, we were transitioned to an operations team to ensure that our alumni data and site features were in order and functioned as we desired. The operations team adjusted to our needs and became much more attentive as our needs required. Currently, it seems like our admin team has continuous access to the Almabase support team. They are friendly, professional, and always strive to communicate clearly, even with feature requests that are not part of the platform. One benefit that showed how willing our Almabase support team goes above and beyond as a partner is how they initiated a regular quarterly review of the platform and features after we launched. They demonstrated how ongoing support is part of the fabric of their company. _Features_ The main reason behind choosing Almabase as an alumni relations partner was how they come alongside our efforts to keep our alumni information current. Our alumni benefit because they can easily stay updated on what’s happening with their alma mater and effortlessly network with one another. Our current students benefit because they can begin networking for future placement opportunities. Our staff benefit because this active directory, updated by each alumnus, enhances all our communications about news, events, placement efforts, and services.

- End user experience - user friendly and easy to navigate, not cluttered with extra features - Sign-on experience is elegant and simple - Admin portal (Data Studio, Communication Center are strong) - Directory and user profiles - organized, easy to navigate - Ongoing support - Almabase support partner with you to enhance efforts - Career Center - easy to use and maintain

- Career Center could use more sorting options for the end user

Allows us to communicate and interact with a wide user-base in a way that we couldn't previously.

The software is incredibly easy to use and offers a wide range of options and features. It makes maintaining relationships with our userbase incredibly simple and is a marked step up from the previous system we were using. It is very intuitive to search and manipulate data, and it interacts with social media as well as email addresses to capture the widest range of data. The site itself has a very clean and modern looking front end, and is very customisable to suit our growing and changing needs. The team at Almabase were extremely helpful, and always available for calls and support. There was a clear path and development strategy provided from the team and they explored all the features we wanted to use so that the software was tailored exactly to our needs. The software is a delight to use, with new updates and features regularly added and is incredibly cost-efficient. It also interacts with most commercially used CRMs should you require a more heavy duty database. I would recommend anyone in this field explores it as a front end to enhance their relationships with users.

There aren't any - it's that good! If you have any reservations about using the software, contact them for a chat.

The ability to house almost our entire alumni program on one platform has been the most impactful part of using this software. Prior to subscribing to the Almabase services, we had spreadsheets and documents across numerous sites. Now, we have our directory, events, and communication centralized in one place. This has been a game-changer for our program.

The great thing about any issues we have had is that they are resolved almost immediately. The customer service has been exceptional and the Almabase staff takes the time to reach out to provide best practices and other ideas that similar schools are implementing throughout the year. We appreciate our ongoing relationship with Almabase to positively impact and bring together our alumni.

Overall, Almabase has been a great partner as we begin our endeavor in Alumni Relations. Because of Almabase we have been very successful in our first 8 months. They are constantly giving us strategies to improve and offering assistance. We just had an in-person visit from them that will help us immensely as we enter the second phase of our program. I truly feel they have a personal interest in your success.

At first, I was not fully bought into this company and software. However, after the first month, I realize that they truly care about your success. My main pros are: - Ease of setup - Creative solutions to problems - Partner with you to create a plan for your success - Great price - Always improving - Great communication center - Fast response

- Some bugs with the software when doing more advanced features. However, they fixed them very quickly.

With Almabase, we are connecting alumni with each other, with mentors to better their careers, and with jobs/internships with mutual communities.

Our users want to update their information easily - having the software integrated with our Raiser's Edge database is such a bonus! It allows us to easily and smoothly make updates to our records. The account manager responds to my emails quickly with video tutorials.

Some features that could be improved are the ability to track unique code links and the "By Resources" page to sort and filter out listings to just show a single letter selected.

Overall we've had a good experience with the software and the service. Almabase assigned us a dedicated tech, [SENSITIVE CONTENT], who has gone above and beyond to make sure that I understand what to do. He also leads live classes, delivering well-organized, relevant content.

I most appreciate the powerful search capabilities of the Member Directory. I like the flexibility and array of choices in creating other directories.

I would like to have more interactivity available throughout the website. For instance, when a member posts, "We just had a baby!" on the Milestones Directory, other alums should be able to reply, "Yay! Congratulations!" Everyone benefits when we can respond back and forth.

Great product overall, that helps us to connect with and engage with our alumni. Also, very responsive customer service provided by [SENSITIVE CONTENT] and the rest of their team.

The map search feature is a big hit with our alumni. We also enjoy the event management module and the ability to have multiple communication touchpoints with attendees before, during and after the event. In terms of building emails, the drag and drop feature makes it easy for anyone who doesn't have design or HTML experience.

When building directories, it would be great to be able to re-arrange/reorder/sort entries after the fact, as opposed to having to enter info in specific orders, i.e. alphabetical, etc.

My overall experience with Almabase has been phenomenal. I love the way my customer success manager is always there for me whenever I have a question or need help troubleshooting anything. I also love the skill workshops that ensure that I am a professional at what I do. Further, I truly appreciate their development team's willingness to make customized edits to suit our organization's needs. It really makes a difference.

I like most about this software is the ease of event creation. The templates make the creation of multiple events simple and efficient.

I don't like how their are certain aspects that are finicky. For example, when copying an event, the titles often remove your cursor as you are typing and sometimes it states that an event has that name already. Another example of finicky behavior is the time selection in an event. You need to make sure you click okay every time and you can't type it in: little stuff, but over time can be cumbersome.

user friendly database management system. Most of all good support team to assist with troubleshooting and problem solving.

Latest tranding features such as mobile app feature, e-membership, etc

Our goal was to communicate with our alumni in new and more efficient ways, and we wanted to be able to see and track engagement. Almabase has made that possible and their team has answered every question we had in a timely manner. The people at Almabase have been very supportive and helpful.

Almabase has an outstanding communication center and data studio that allows the right people to see and get the information they need to communicate with alumni.

The website is not as flexible as it could be and we wish it had a few more options to show pictures.

The Almabase platform is a far more robust and interactive giving landing page than we could have ever created in-house. We have hosted two giving days on the platform so far and both surpassed our fundraising goals.

The Almabase team provides excellent Customer Support. The platform is pretty user friendly, and the team is there every step of the way to answer questions and solve problems. It also integrates with Blackbaud Raiser's edge, which makes uploading our transactions into the system very easy.

My marketing specialist wishes the visuals were more customizable. For instance, there is a black screen over the banner image at the top of the page that cannot be removed, and we would like to rearrange some elements in the templates. These issues are not a deal-breaker.

Much more user friendly experience then previous software. Easier to stay up-to-date on alumni information and to communicate with alumni. Also easier for alumni to communicate with Webb and with each other.

It's extremely helpful that this software links up to alumni social media accounts, providing you with the most up-to-date job information, headshots, and email addresses. It also allows you to track their engagement through eblasts, events, and social media. The map feature is extremely help for the Admissions Dept., Development Dept., current students, and alumni.