BigCommerce vs Bluehost

RATING:

4.4

(318)

BigCommerce has 318 reviews and a rating of 4.36 / 5 stars vs Bluehost which has 100 reviews and a rating of 3.84 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (318)
3.8 (100)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4 / 5
4 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
4 / 5
Last Review Written
February 20, 2024
May 14, 2024
Pros/Cons
  • Pros

  • Best Tech support I have ever had from a shopping cart.
  • I liked the ease of customization and the large amount of standard features. Their integration with online marketplaces and social media really saves a lot of time.
  • Cons

  • Initial setup can be confusing, especially when new to e-commerce and knowing how to tell it to calculate tax, shipping, etc.
  • There is an annual sales cap that I'm worried about, but when I get to that point I will just upgrade the service to where I need it. There are not enough free store style templates available.
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  • Pros

  • I like that their shared hosting plan for the website are reliable enough if you are starting out with your very first website and can later upgrade if your hosting needs increase.
  • What I like most is that I really don't need to interact with it much--it runs on its own, reliably. When I need customer support, they're quick and I get a real person.
  • Cons

  • The user interface of Bluehost is hard to understand for non-technical users and there is not enough instruction so I had to go over YouTube videos so I can understand what should I do.
  • Nothing specific in terms of dislike. Only word of caution is regarding the discounts offered on your first purchase.
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Pricing Range
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

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2022

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos