All Insurance Website Builder Reviews
1-25 of 77 Reviews
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Daniel
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed June 2021
ITC lacks in Customer Support
Darci
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great support!!
The number one thing that sticks out to me is support! About a year ago I went through a computer system rebuild and was having big issues with my email. On a weekend, I was not able to get my email to load, and it was determined I had used all of my allotted server space.... I sent an email, and a tweet and unbelievably an upper management person responded, on the weekend, directly to me via text and upgraded my plan behind the scenes so that I would have email access. We then settled the billing aspect later the next week. he was amazing, responsive and seriously put my mind at ease knowing I would be able to get to my email. THANK YOU ITC for over 15 years on services. LOYAL CUSTOMER here!!
CONSAbsolutely nothing negative to say about them! NOTHING AT ALL.
Reason for choosing Insurance Website Builder
Cost. Ease of use. Customer Service!
Vendor Response
Hi Darci, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
Allison
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great Website, Great Customer Service and Technical Support
Helps bring us business and traffic to our webpage
PROSI Think the new page to help customers easily pay a bill or make a claim to a specific company is a great and very useful addition. ITC got it set up quickly so we could start using it as soon as possible. The website upgrade we just got that is going to revamp our site looks great and promising, and cant wait to see the end result and get it launched. I like how new and streamlined the new design looks, and our ITC team is great and always extremely quick and helpful!
CONSto date I have not found any cons yet. Everything has worked extremely well, and if it wasn't then ITC would fix it quickly.
Reason for choosing Insurance Website Builder
It was recommended by a colleague and friend
Reasons for switching to Insurance Website Builder
Other product was not producing the results we were looking for
Vendor Response
Hi Allison, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
J Matthew
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2020
Agency's review
Started off strong when we only had 1 or 2 points of contact, but now when I need to change or amend something it gets delegated to whomever and the changes made haven't been satisfactory.
PROSVery robust with what it has to offer, if you choose to utilize everything
CONSSupport and making changes outside of the software isn't great . Software can be clunky to navigate if you don't use it on a regular basis.
Reason for choosing Insurance Website Builder
Very specific to my industry and allowed me to make simple changes on the fly.
Vendor Response
Hi J Matthew, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We would love the opportunity to improve your experience with Insurance Website Builder and address any concerns you may have. Please let me know of any issues that you are experiencing and I will have a member of our team reach out as soon as possible.
Replied June 2020
Caroline
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Great Website
Website Builder provided me with a professional looking website that contains all of the information that is easily retrievable for an insurance buyer.
PROSProduces a very professional looking website that you can easily change or add information.
CONSThere is nothing that I don't like about this software.
Reason for choosing Insurance Website Builder
If was offered by one of my carriers.
Vendor Response
Hi Caroline, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
Jason
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Your Agency Needs IWB like You need Water
My feeling is like that of the leprechaun who finds his gold at the end of the rainbow
PROSIt's not just software, it's a business engine that keeps going and going and going. With out it you won't get that far.
CONSThe fact its so good that I know I have to use it to stay ahead of my competition.
Reason for choosing Insurance Website Builder
At the time I trusted what they had to offer based on the people I spoke to on the phone and eventually met at the conferences back when they were being held. I believed in what they were doing to help agents so by default I also believe in their product. I felt confident I was being taken care of and steered in the right direction. To do this day I can say I 100% made the right decision to partner with ITC.
Vendor Response
Hi Jason, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
Lisa
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2020
Website Review
I can make changes to it but I'm not a website builder, its actually frustrating to be forced to use a product you have not been trained to use!
CONSHonestly, I liked the old system better because when I called I received fast service. The new web system takes a while for service to get back to you & is not as user friendly. I have no choice to use it since they took away Agency Thrive.
Reasons for switching to Insurance Website Builder
I had no choice
Vendor Response
Hi Lisa, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We would love the opportunity to address any concerns you have with Insurance Website Builder. What changes are you trying to make to your website? If it is a change to content to content, I will have your client success manager reach out as soon as possible. If it is a change in the admin console, I will have a member of our technical support team reach. Please let me know and thank you again for your review!
Replied June 2020
Forrest
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Easy to setup and tweak while growing. Custom feel
My experience has been overall A+. [SENSITIVE CONTENT HIDDEN] help me with the setup and did an excellent job over the phone. He has been there for continued help and the customer service team is always available.
PROSI like the admin console because I can handle to-do’s after business hours. I can complete email setups, add videos for new agents, tweak verbiage on all pages, and many more functions. Also, when I need to make small changes to the website they don’t try and bill me for every little thing, big deal!
CONSThere aren’t really any cons to using ITC but if I had to name one it would be functionality of the web admin on an iPad. Sometimes it is difficult to use.
Vendor Response
Hi Forrest, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. Could you please elaborate on your concerns about using Insurance Website Builder on an IPad? I will pass them along to our product team. If you have any additional questions or concerns, please don't hesitate to let me know. Thank you again for your feedback. We cannot improve without it!
Replied June 2020
Paul
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2020
Not helpful or productive for busy Partner
Reduced plan to maintain e-mail and some kind of Wewb presence. Otherwise not alot of value in the site.
PROSSite looks professional...not sure it provides a structure and functionality that prompts attracting prospect interest and generating leads.
CONSAbsolutely too difficult to self administer for small agency. Too expensive to get help. Site did not produce leads at all.
Reason for choosing Insurance Website Builder
LIke what I reviewed on web before making purchase. Unfortunately my experience was not the best.
Vendor Response
Hi Paul, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. If you require any changes to your website, please let me know. I will have a member of our team reach out as soon as possible. In the meantime, you can find free resources that will help you take your digital marketing to the next level at Resources.GetITC.com. Thank you again for your feedback!
Replied June 2020
Jon
Insurance, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Customizable
Very good overall.
PROSOverall great product that has continued to meet my needs. The site was customizable and the ITC assisted in helping me design. They have a great assortment of design templates and lots of content.
CONSMy main landing site looks a wordy. Ideally would like it simplified. Too many unneeded pages that can get the consumer lost navigating your website.
Reason for choosing Insurance Website Builder
It was exactly what I needed
Vendor Response
Hi Jon, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We would love the opportunity to help you with your website. Would you like your customer service manager to reach out to you regarding your requested changes?
Replied June 2020
Derek
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
Fine tuning
no support since initialization
PROSCan bridge quotes between IP to TurboRater
CONSWould like to see notes transfer to Insurance Pro
Reason for choosing Insurance Website Builder
Promise of support...I'm not computer savy but not totally incoherent...clueless about "social media" and how to tie it all together, need help with remote access training.
Vendor Response
Hi Derek, Thank you for your review. Your feedback is very important to us. I see that you spoke with a member of our team in May. Did that resolve any questions or concerns that you may have? Please let me know if I can help with anything else. Thank you again for your feedback!
Replied July 2020
Jon
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed June 2020
Very Little Originality
Just another website to them - as in just another number.
PROSRelatively easy to use and good design service when we first started using them.
CONSTheir website designs all look the same. Very little originality and slow to respond to requests for improvement.
Reason for choosing Insurance Website Builder
Limited knowledge of options
Vendor Response
Hi Jon, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We would love the opportunity to help you with any improvements needed on your website. I would like to personally put you in touch with someone who can help you improve your site. Can you elaborate on any changes you would like done to your website so I can put you in touch with the appropriate member of our team? Thank you again for your feedback.
Replied June 2020
Rocio
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
ITC Website builder review
Having a niche product in the insurance industry required a custom website to serve the needs of our company and agents. Insurance Website Builder allowed us to create that website and be able to have the ease of updating, changing, and creating with an easy to use program.
CONSI would like to have more formatting options for content.
Vendor Response
Hi Rocio, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We are happy to hear that you are satisfied with Insurance Website Builder! Is there anything else I can help you with to make your experience even better?
Replied June 2020
Scott
Insurance, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2020
Website Review
We have been clients of Insurance website builder for 12 years. A lot of the success of our agency is due to the partnership and the marketing support they have provided.
PROSFeel like with have a website that shows up in the organic searches, looks up to date with a lot of content. We get a lot of leads from our website.
CONSVery happy with the process of working with Insurance Website Builder
Vendor Response
Hi Scott, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
Michael
Insurance, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Ready to Promote your Business
Excellent company with great people. Through the service personnel available, I have always found solutions to problems and to my questions. I have been able to achieve the look and feel of what I envisioned for my web-site. It's true that I paid for what I received, which is expected.
PROSSimplicity, flexibility, editable, and visual quality.
CONSIndividuality in that some edits are not achievable. However, their I.T. staff will make edits upon request, which is good. There are incremental costs to additional services which is expected.
Reason for choosing Insurance Website Builder
Web-site templates are visually appealing with self-editing capability. Additional services for pay are available to enhance the value of the web-site.
Vendor Response
Hi Michael, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
JEANETTE
Insurance, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
1
VALUE FOR MONEY
5
CUSTOMER SUPPORT
1
FUNCTIONALITY
5
Reviewed June 2020
WEBSITE
(ACCU Auto Agency Management loved them)
PROSMy website was created by ACCU AUTO. I can say that when ITC took over no one called or reviewed the web site for any recommendations.
CONSSoftware could use some improvements, especially in our field, we must get quote quickly.
Reason for choosing Insurance Website Builder
n/a
Vendor Response
Hi Jeanette, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We apologize for not reaching out sooner to provide recommendations on your website. We can have a member of our team contact you as soon as possible for a free consultation about your website. Would you like someone to reach out?
Replied June 2020
Susan
Insurance, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed April 2021
New website
Very positive! ITC made a seamless transition from our old website company to their company. Very proactive in making sure our needs were met and that we were satisfied with the overall results of our website.
PROSITC helped build our agency website which was such an easy process! We are very happy with the results and will continue to use ITC moving forward.
CONSOur agency was happy with the features, nothing that stands out as a problem. Support is always very responsive to our needs which we appreciate!
Reasons for switching to Insurance Website Builder
Not sure - I think they were bought out.
Vendor Response
Hi, Susan... Thank you for your review! We truly appreciate your feedback and are pleased to hear that you are happy with Insurance Website Builder. Please let us know if we can do anything to help you.
Replied April 2021
John
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Web page
I was very impressed with the results of ITC building our web site. Very professional
CONSI was impressed with everything ITC has done for us
Reason for choosing Insurance Website Builder
They are the best
Vendor Response
Hi John, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
Christopher
Insurance, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great website product
Great content and great website design.
CONSLogging into client account. I’ll need to work on that.
Vendor Response
Hi Christopher, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. I see that you spoke with a customer support representative about issues with logging in. Are you still having issues? Would you benefit from a member of our customer support team reaching out to help you with this? Thank you again for your review!
Replied June 2020
Mary
Verified reviewer
Insurance, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Insurance Website Builder the only one we will use
Love the ease in using this product, as well as the look of the site. The pricing is wonderful also
CONSThere isn't much to say here, nothing comes to mind that we don't like.
Ken
Financial Services, 2-10 employees
Used more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed June 2020
Insurance agency
Good Customer service. They are always friendly and responsive.
CONSI'm not sure I getting the most out of my money.
Vendor Response
Hi Ken, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. Insurance Website Builder has a lot to offer and your satisfaction is our top priority. We certainly take your feedback very seriously and would like to help you get the most out of your commitment to our product. Can you elaborate on any issues or gaps in service that you are experiencing? I will make sure that someone reaches out and helps address any concerns you are experiencing.
Replied June 2020
Arthur
Insurance, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2020
Webstie Builder Review
Good Product and staff was good to work with
PROSTurn Key ready for most insurance agency uses
CONSDoesn't seem to have the tools to improve position in the internet or drive more traffic to the site.
Reason for choosing Insurance Website Builder
A good value for turnkey website for an insurance agency
Vendor Response
Hi Arthur, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We would love to help you address any issues you're having with getting traffic to your website. There are additional features that can help with this. Would you like a member of our sales team to reach out and tell you more about this? If not, Resources.GetITC.com has blogs, webinars, whitepapers and more that will help you take your digital marketing to the next level. Thank you again for your feedback!
Replied June 2020
Brad
Insurance, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Quick and Professional website
My new site is very professional, simple and crisp
CONSThey are slow to get the product up and running. When I first started my agency I had a client design one in about a week. These guys took about 45-50 days
Vendor Response
Hi Brad, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. We are happy to hear that you are satisfied with your website. How are things going since everything was finished up? Please do not hesitate to let me know if you need help and I will make sure a member of our team is in contact as soon as possible. Thank you again for your feedback!
Replied June 2020
Brian
Insurance, 2-10 employees
Used monthly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Website
ITC has been a very good purchase and has helped our agency get a sleek looking website for an affordable price. The reps over at ITC are responsive and very helpful.
PROSITC makes managing a website very simple. The user center makes it easy to update items, add posts, make changes and keep our website evolving.
CONSITC is sufficient for what we are looking for.
Vendor Response
Hi Brian, Thank you for your review! We appreciate your feedback. We are pleased that you are happy with Insurance Website Builder! Please let us know if we can do anything to help!
Replied June 2020
William
Financial Services, 1 employee
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2020
Website Builder
It is easy to access and change information as needed and when needed
CONSSome links will not load on pages correctly
Vendor Response
Hi William, Thank you for your review of Insurance Website Builder. Your feedback is very important to us. Are you still experiencing issues with links loading incorrectly on pages? If so, we can have someone reach out to address this. Thank you again for your review and for letting us know about the issues you are experiencing.
Replied June 2020