All UENI Reviews
1-25 of 171 Reviews
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Sarah
Education Management, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Great product
Easy to use, customer service are really good and always ready to help. They we're fab when I moved addresses and needed to update the map on my website.
PROSEasy to use and edit, lots of different options on what you can use on the site.
CONSThe prices have increased quite a lot compared to what they we're
Reasons for switching to UENI
Didn't like them, found it a pain in the ass to use
Michael
Entertainment, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Love my Website!! UENI is is the best!!
Awesome!! I was with GoDaddy previously. It was costly and their customer service was terrible.
PROSEase of use. I have very little experience with website building and UENi made it easy.
CONSWould love a template set for entertainment or entertainers.
Reason for choosing UENI
UENI had more to offer, great templates and easier to use.
Reasons for switching to UENI
Expensive, difficult to work with and terrible customer service.
John
Food & Beverages, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed May 2023
The $200 lifetime deal has deal-breaker limits.
Quick creation, really quick 30 minute overview of site features before publishing, very good chat responses, but if you want even a very basic business website you'll have to upgrade. Critical features are not included in the Lifetime package
PROSIt's easy to use. Support is quite responsive. The cost of the lifetime version is attractive (until you find out about the hidden details)
CONSClunky templates. No Subscribe/Follow button is available in blog feature without upgrading to monthly $$. No drag/drop for adding graphics. Limited options for font sizes. Continual popup adds to upgrade (this is in the paid version, not a free version). No way to full explore changes without publishing first.
Reason for choosing UENI
I got suckered in by the incomplete description of features, or lack of features in the lifetime version.
Vendor Response
Hello John, We are sorry to hear that our Lifetime Deal did not meet your expectations for your website. This deal was created with small business owners in mind, for those who just need a site to promote their business and their services and be able to easily make changes to their websites with the help of a website editor tool. In addition to this special one-time payment offer, we do offer optional services, tools, and widgets as part of our Premium Plus and Growth plans. Many of our customers, after experiencing the quality of our website services, choose to upgrade and expand their business with us. If the Lifetime Deal covers all your website needs and you do not wish to pay any additional fees, you are more than welcome to continue with that plan. Should you have any further questions or concerns about our services, please don't hesitate to reach out to us at help@ueni.com. We are here to assist you in any way we can. Best, UENI
Replied May 2023
William
Entertainment, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Agent [sensitive content hidden]
[sensitive content hidden] was most helpful in fielding my many and diverse questions. Also, very knowledgeable and unafraid to dig a little deeper into the question, saving a lot of time.
CONSnot that I can think of at the moment. Maybe easier Editor?
Reasons for switching to UENI
$$
Vendor Response
Hi William, Thanks so much for sharing your experience with us. In case you're facing any challenges with managing your Editor, please don't hesitate to contact us at help@ueni.com. We're here and ready to help! Meanwhile, please feel free to explore our Editor Guides where you may find the answers you need: http://surl.li/kftka Best, UENI Team.
Replied August 2023
Josh
Religious Institutions, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2024
I would recommend more than 100%
I have never had a second thought of not hiring UNEI. They have been the father of my website, ideas, and inform me of leads that I need. I'm stoked to have then host my site. I can't wait for some of the updates that they have coming up with the front profile!!
PROSUNEI has continually come through for me when Google has had issues with my Business Account. I lost my Google Business page and ALL MY REVIEWS once and lost sleep for a week. I was about to start over after eight years. I tried so hard to contact Google but exhausted all my resources. Finally, I asked UNEI. THEY FIXED IT! I needed enlargements, links, sizing promo sections, etc, many other things but they replied and have continually performed EXACTLY what I needed with my uploaded pics, examples. They did what I wanted and I'm staying with UNEI.
CONSI have nothing bad to say really. Inexpensive. Fast contact. I have NOTHING negative to think of.
Vendor Response
Hi Josh, We're honored to have been there for you during the challenges with your Google Business Account. Your trust and kind words mean a lot to us. If there's anything more we can do or if you have additional questions, we're here to support you. Thanks for choosing UENI! Kind regards, UENI team
Replied January 2024
Norman
Verified reviewer
Construction, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2022
UENI robs you
It was up and down. They don't always respond. They said they were going to upgrade the website, and asked if I would like that, I said yes, they didn't respond , didn't update my site.
PROSThey set it up fast and designs they offered. Which became blurry at times had to ask them to fix it then they told me to take a picture of they couldn't see it.
CONSThe functionalities were not always working. They will charge you anyway they can. I set up the account with my personal credit card, then changed it to the company credit card. When I quit they kept charging my personal account. Then after I emailed them to close the account they still kept charging my account. USER BEWARE.
Reason for choosing UENI
Because of the time they said they could get it up and running
Reasons for switching to UENI
Because when something goes wrong I need communication which seemed one sided until it came time for them to charge my account for the money.
Vendor Response
Hi Norman, Thanks for taking the time to share your feedback. We're very sorry to learn that your experience hasn't been an ideal one though we still hope to address your concerns and resolve any lingering issues. Please, if you can email us at help@ueni.com and quickly reference this Capterra review so we can easily identify you. From there, let's work to get your issues sorted and needs met. We hope to hear from you soon. Kind regards, UENI
Replied March 2022
Rick
Leisure, Travel & Tourism, 1 employee
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Easy to built your own website with minimum skills
I started a brand new business 2 years ago and I have no website-building skills - UENI put me in business overnight! I get compliments daily about my website on functionality and how good it looks - and customer service is the best in the business from my experience
PROSLIVE REAL-TIME CUSTOMER SERVICE CHAT! - They actually have web developers who will add features for you by just describing what you need
CONSSometimes software can be a bit buggy but problems are resolved quickly by chatting with a customer service rep via real-time chat - I do not know of any other website builder that offers this service
Vendor Response
Hi Rick, We can't thank you enough for your kind words. Your review means a lot to us and lets us know we're on the right track! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. Kind regards, UENI
Replied August 2023
Michelle
Retail, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Great Customer Service and Help with Questions!
Overall I am extremely happy and look forward to the future and where they take the websites ability!
PROSUENI is readily available to help and their staff is very knowledgeable.
CONSI would like to see a lot more flexibility with photos, being able to easily sort, catogorize, deleted, etc. I feel like this is a BIG limitation in the current version.
Reason for choosing UENI
I chose UENI based on what was offered for the price.
Reasons for switching to UENI
Cost effectivness for the product received.
Vendor Response
Hi Michelle, We appreciate your feedback about our service. Your comments are of utmost importance to us, and we thank you for taking the time to share your thoughts. Your input is highly valued and motivates us to continue providing excellent service. Please don't hesitate to reach out if you ever need further assistance. Kind regards, UENI team
Replied November 2023
Joshua
Hospitality, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
UNEI has done wonders
Overall, after researching quite a bit, value, profit, monthly, I needed to come across UNEI
PROSSo many Pros. Tons of help. Great customer service. Genuine customer service. Great looking website that didn't break my bank. I can customize my site or request them to. I change my pricing due to seasons so I just do that myself. Their team will work wonders if you just ask.
CONSI don't think their is anything potentially that I like least. They have performed everything I've asked.
Vendor Response
Hi Joshua, We're thrilled to have made a positive impact on your experience! Your satisfaction is our priority, and we're glad to hear that our services and customer support have met your expectations. If there's anything more we can assist you with or any feedback you'd like to share, feel free to reach out. Thanks for choosing UENI! Kind regards, UENI team
Replied December 2023
Vianey
Consumer Goods, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Editing Service Provided
Very happy with the services, and assistance provided.
PROSThe easiness to receive services needed and the fact that my designed website/store was exactly what I requested and wanted.
CONSthe chat with technician option. It would be easier to verbally express the services requested.
Vendor Response
Hi Vianey, Thank you for your positive feedback! We're delighted to hear that our services were easy for you and that your website turned out exactly as you wanted. If you have any more requests or need assistance, feel free to reach out. Kind regards, UENI team
Replied December 2023
Debbie
Consumer Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
3
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed April 2023
Horrible
Horrible right out of the gate.
PROSThe site they published was an embarrassment to my company. 3 major pages missing. Not paying attention to detail such as picture cropping was horrific. I could have done all this just as bad. I hired what I thought were professionals. The one meeting to discuss this site was a wash. Zoom did not connect us. I sat in waiting room for over 40 min then hung up. I M giving them till mon to rectify and pull site down until it is right. I can't Fford this to be tied to my company since I have very prestigious clients whom will walk if they see this nonsense. If that happens this company will have legal issues.
CONSDoing the jib they are hired to do. They dont
Reason for choosing UENI
Their testimony
Vendor Response
Hi Debbie, We're sorry to read this review as customer support is paramount to us. We have our teams at your disposal to work on your website and give you a hand with any issues you're encountering, but we cannot locate your account to do so with this review's information. Therefore, we ask that you provide us with your account details to help us assist you better. We kindly request you contact us via email or Live Chat so that we can address the issues at the earliest. Kind regards, The UENI team.
Replied April 2023
Charm
Entertainment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2021
Beginner Friendly still needs a little work to be the best
UENI is a great company. I could have started with any company but I chose UENI because I say the potential in what it could push not only my business but itself to.
PROSIt’s really easy to navigate through, I do feel they can add more customization to the site and more templates to help create mor exclusivity
CONSThat the templates they they give us are in short basic and don’t have much depth to them, I’d love to continue using this site but other sites have pay in 4, you can customize your site based on what you sale, the templates are way better and the screen is almost 3-D. They’re a great company just need to go out the box a little more I don’t mind paying extra if it will give me those features.
Tracy
Arts and Crafts, 1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Highly recommend
Very helpful. I communicate via zoom and meet , so I have real time support and updates. I have had guidance and support throughout my 3 years of having a UENI website. Easy chat if I get stuck or something isn’t working . For example the day PayPal crashed. Quick feedback and correspondence
PROSI like the ease of adding photos and text. Easy follow boxes
CONSI do t like the way I have to upload videos to you tube then add the link back to the website.
Andrew
Construction, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Great Value, good service
For me as a contractor my overall experience with UENI is good I am very satisfied and pleased to say I would definitely recommend to a friend, family or anyone who would be looking to use something similar. For the value on price you get a lot, you can do a lot with it and It’s very overall easy to use for everyone. As for customer service I have never had a issue with Anything so never needed to speak with them But for a example They are always offering new deals and updates All the time which is good in a sense but it’s 5 stars from me.
PROSI like the fact you can Pop on and Add your own edits at any point including uploading photos to a portfolio etc Wether your at work or at home it’s very easy accessible from a mobile or Other device.
CONSBeing totally honest there wasn’t much I don’t like about it I’m sure others have different opinions but I feel like For the value of Money it is definitely better than Some or most Other services provided.
William
Health, Wellness and Fitness, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Just starting out
Designing the site was fun and easy Thanks
CONSThere are something that required online chat, but even that was great
Reasons for switching to UENI
Ueni was easier to use
Vendor Response
Hi William, Thank you very much for your feedback. We are glad to hear that you are happy with our service. Please do not hesitate to contact us if you need help. Kind regards, UENI
Replied August 2023
Eva
Verified reviewer
Facilities Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed November 2023
Very bad customer support
Big disappointment and waste of money and time.
PROSThey were inexpensive and fast but after that you cannot talk to any live person.
CONSVery bad customer service. You cannot call them,. When you send them email it looks like robot is reading it and action is being done about your concerns. I've requested to do a simple revision of the blurry images and the when you click on the phone it won't dial the telephone number. I email them daily but to not avail. I DO NOT RECOMMENT THISW WEBSITE BUILDER . BE WARE
Vendor Response
Hi Eva, We are very sorry to read this message. Your satisfaction is our utmost priority. An expert has already contacted you by phone to gain a deeper understanding of your concerns and ensure we meet your expectations. Rest assured, we're dedicated to turning this experience into a positive one. Kind regards,
Replied November 2023
Joshua
Design, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2021
Greatness
I haven't had any business problems.
PROSThe most impactful feature of this online platform is your customer support and their ability to get you launched.
CONSWhat I least liked about this platform was connecting everything together.
Vendor Response
Hi Joshua, We are incredibly grateful that you took the time out to leave us a 5-star review. Thank you so much for your kind words, we're so happy that you're part of UENI. We'll forward your message to our team of CS agents who constantly work to deliver the best service for all our customers. We're very grateful for customers like you. Do not hesitate to contact us anytime via email or Live Chat. We're always here for you. Kind regards, UENI
Replied October 2021
Pamela
Food Production, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
A Great Investment!
I have been affiliated with Ueni going on 2 years. I need to better familiarize myself with all features and functions of the product to gain more knowledge and experience.
PROSThe features and demos provided to use the webpage.
CONSIt is difficult to crop images to post for a visual aid to show the product.
Reason for choosing UENI
Better value for the money, ease of effort and so many features and functions provided. Just make sure you use it.
Heather
Online Media, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
They do what they say - and well
The major problem was how best to present ourselves. I just threw information at them, honestly, and they sorted it out.
PROSThe way they guide you through the process. Also how they made a great site knowing hardly anything about us.
CONSnothing so far, it's all exceeded expectations.
Reason for choosing UENI
I loved their ads on YouTube, I checked out their work and the price and thought they could do a quicker better job than we can, and I was right!
Vendor Response
Hi Heather, Thank you for taking the time to leave us a 5-star review! We appreciate you being part of UENI and hope you stick with us for years to come! If you need help with your website, please, don't hesitate to reach out, we are here to help. Kind regards, UENI
Replied August 2023
Toni
Business Supplies and Equipment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Ueni review
As good as UENI is not many people are visiting my Website and most of my clients come through my facebook portal.
PROSThe amount of photos I can add, even with product hire
CONSThe fact you need to use another app to upload video's and no calendar so people can see availability
Reason for choosing UENI
I upgraded so I could add more pictures and products.
James
Photography, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2021
Best website ever
Great
PROSIt help people find me and is very easy to use
CONSNothing I love the software it is the best
Reasons for switching to UENI
Because ueni helps my website better
John
Real Estate, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Choose UENI
They did exactly what I asked - and executed it well.
PROSExcellent personal support and once my needs were clarified, the execution I wanted was excellent.
CONSIt took a little while to explain the custom work I wanted done.
Reason for choosing UENI
Better price, features and ease of execution
Vendor Response
Hi John, Thanks so much for sharing your experience with us. We are delighted that you rate our service as 5 stars as we strive to provide just that for all our customers. Please do not hesitate to contact us if you need help. Kind regards, UENI
Replied August 2023
Trenna
Education Management, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2023
Great Website & Excellent Customer Service
Website was designed as requested and only required minor tweaks. Options to grow as my business grows are available. It is a user friendly platform. Customer Service Rep, [sensitive content hidden] , was so great! She was patient and helped answer or fix every question I had.
CONSFormatting is a bit restrictive and all tabs are not visible on the desktop or mobile devices.
Vendor Response
Hi Trenna, Thanks for the awesome review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. We're here for you anytime. Kind regards, UENI
Replied August 2023
Lee
Entertainment, 1 employee
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2021
Review of PINK Fu$ion™ Website through using UENI
Fantastic service, outstanding result and very professional. Template was very easy to use and has made my website look amazing.
PROSHow extremely easy it is to use. Navigating through is with ease and the end result looked highly professional and really works to sell my business.
CONSNo complaints, had o issues or problems with using the service. Everything is self eplanitery and very easy to use.
Cherryl
Professional Training & Coaching, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Great value and terrific customer service
I hope to have more of an ease for customers to book and to understand the service I offer
PROSOnce I understood how to use it, it's awesome!
CONSNothing, it's my brain that sees things certain ways!
Vendor Response
Hi Cherryl, Thank you so much for taking the time to leave an excellent rating. We appreciate your business and are available to help if you need anything! Best, UENI Team.
Replied August 2023