All Uptrends Reviews
1-25 of 106 Reviews
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Nate
Utilities, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
More than an uptime monitor
10/10 - great experience from onboarding to support. If anything, our internal team was not prepared to engage at the same level and we were the drag on getting the most out of Uptrends. Great value for money.
PROSOther than the ease of implementation, the "hands on" nature of the customer success team, literally implementing monitors for us, showing us how to do it (vs pointing us to documentation), and even above that, proactively notifying us when a monitor needs to be updated and offering to make those updates for us. Wow!
CONSHard to really say a true "con", but there were a ton of features we have not even used yet which are included in our subscription. I would maybe like the ability to customize the uptime chart a little more. Since our software deployments do not always happen within the same window, I would like a capability to sort of programmatically pause the monitor (at the start of a deployment, for example) and then reinstate so that customer-facing uptime charts show green or a planned outage vs. downtime.
Jason
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2022
Great Product with Excellent Support
My experience with the company has been great! They saved us money over our previous monitoring service and customer support has been excellent. If an issue becomes too complicated to solve, they will not hesitate to give you a call and work it out over the phone. We have been with Uptrends for 5 years now and I have no complaints.
PROSUptrends is easy to use and provides us with what we need to give us piece of mind that our websites are up and running. They have several servers around the world so that we can make sure our sites are reachable from different countries.
CONSI really have no Cons to report. Everything has been great.
Reasons for switching to Uptrends
Security, cost
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed February 2019
Beware of this Company!
It pinged our web site every 5 minutes, and it was easy to use, but i'll never use it again.
CONSWe used this service for several years, and were never set up on Auto-Pay. My boss paid it using a credit card each year. Then she left, and when the rep couldn't get in touch with her, he switched our account to Auto Pay. If you're on Auto Pay, and you don't cancel within 90 days, they charge you for the whole year. I tried to dispute it, even messaged the reps boss and she didn't reply. They just sent us to collections.
Raj
Higher Education, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Convenient
We were able to remotely monitor transactions (simulated user interactions) with key services, from multiple locations around the UK and EU with ease. I tested around 50 solutions and Uptrends came out in the top 3, winning through price and features.
PROSIt is very easy to record transactions. Uptrends configure the transactions. We find SAS, and also on-prem services often change during upgrades. We just log a call with uptrends and pretty soon after they have updated the transaction and monitoring is working again. Azure authentication and creating a large number of users was straightforward. Varied alerting options, groups, and high degrees of customisation work well for us. The information from errors available can include screenshots, traceroutes and waterfalls. It helps diagnose problems and is quite usefull.
CONSCost. If this was cheaper we would have monitored far more of our services remotely through uptrends. Currently, we are limited to just key services.
David
Real Estate, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Good product, easy to use and configure
Good product overall for basic ping tests and availability tests
PROSEasy to setup monitoring alerts Easy to use site Ability to run tests that span several pages, good for smoke testing web pages
CONSI noticed that alerts still being sent even though they were turned off (inactive), maybe inactive rules are not working correctly, or maybe it's a configuration issue?
Reason for choosing Uptrends
Not sure, as I was not involved in purchase
Marianne
Pharmaceuticals, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Uptime Monitoring
Uptrends provides monitoring from several locations across the world for uptime and performance and provides us the full insight on availability and identify any trends that may occur.The Uptrends portal is easy to navigate and to configure including dashboards and reporting.
CONSIt would be great if we could difference between planned outage vs. downtime or if we could include it as part of our automation so the specific base monitor is disabled for alerts during the planned maintenance.
Reason for choosing Uptrends
Provided more features and SLA Reporting
Andy
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Uptrends Continues to Shine
We love the product, and trust it across our portfolio. It's clear and intuitive to use for the most part and the support team are first rate if you ever need to engage with them. Really happy we moved to Uptrends
PROSIt's easy to use, and customise and you can get up and running with a basic monitor really quickly. Support are excellent in assisting you get the most out of the product too, and have proved really useful when exploring the more complex monitor and journey tracking that is available
CONSDon't like the new UI, but honestly, it's just a case of getting used to it. I wouldn't not recommend the product because of this.
Reason for choosing Uptrends
Another area of our company were using it and recommended it to us
Reasons for switching to Uptrends
It was overly complex and difficult to administer
Ivan
Financial Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Uptrends is great
Very good.
PROSI like that we can have visibility of how our websites and services perform from different checkpoints around the globe, easy to setup with great user support. We get alot of info specially from transaction monitors, we can understand if the problem is on the frontend, backend and get screenshots of the events and waterfall metrics. Also specific teams can be notified for specific monitors, works great.
CONSCan't think of any cons, it works as expected and does the intended job. So far we didn't have a use case we could be missing on this tool
Reason for choosing Uptrends
easiness to test during PoC , and great support both from sales and technical support.
Gary
Entertainment, 1,001-5,000 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Great tool for monitoring downtime and reporting on uptime
The team at Uptrends is great to work with. They helped us onboard at the beginning, helped us make changes to our configurations when necessary, and were very flexible when our Legal department had very specific requirements. Whenever we have questions, they are there.
PROSThe ability to consolidate metrics across all of our websites, along with real-time alerts of issues is terrific. Use of mobile app allows you to be in touch with what's happening any time and anywhere. I also like the way billing for services is done as it affords a great deal of flexibility. We can swap credits from one site to another, or change monitoring increments to make credits available for something else as needed. this ultimately gives us the ability to modify our product mix very easily.
CONSNo real issues. The dashboards provide many options, so it can sometimes be confusing to know where to find exactly what you're looking for. This would probably be solved though by my creating a custom dashboard which is a standard feature of the product.
Svetlana
Information Technology and Services, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
The great tool to easy monitoring
— We enjoy the API that helps our main monitoring system (Zabbix) trough integrations, — we like the coolest technical support who always helps us to solve our different issues and answers for different questions, we always feel the real support here, — it's the most powerful tool for GEO-distributed and independent outside monitoring of availability of our services, — it's very easy to control multi-user access and to do mass updates with templates or API.
CONSOf course we desire if there were more servers located in our country and some other countries, it could make our monitoring more sensitive :)
Bil
Transportation/Trucking/Railroad, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2022
Best Monitoring Suite Out There
Our experience using Uptrends has been excellent. Their deep suite of tools enabled us to pin point performance issues that we'd been unable to identify with other tools.
PROSFrom the basic uptime alerts, extensive monitoring capabilities (including uptime, transactional and API), and detailed customizable reporting, to the ease of use and great scalability, there's a lot that we love about these tools. In cases of more complex challenges, the support team is very receptive and proactive in helping us find answers. Also appreciated are the periodic check ins to ensure we're getting the most out of the product.
CONSNo complaints here! Uptrends is a robust, mature tool suite that's helped us resolve issues and constantly improve application performance.
Chris
Printing, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Amazing and Secure
Instant downtime detection, SMS alerts and more. The customer service is amazing when you have a question.
PROSThe product is easy to setup and runs without any hickups. We have had this software running for years and we still love it.
CONSThe user interface looks a little outdated, but that is the only downside we have with Uptrends.
Ireneo
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2022
Notification Alert
we are monitoring the WFS and client portal. Notification is critical 24/7 production
PROSit send alerts SMS and email in critical condition and email for health status.
CONSi was actually not he originator product but nominated end user, but I inherit the admin rights due to redundancy
Alam
Health, Wellness and Fitness, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Web site monitoring
The waterfall monitoring is very granular, and helps to capture the event failure when browsing a site by simulating going through different pages and actions.
CONSFound bit expensive, hard to tell any cons.
Brian
Retail, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
President & CEO
Very positive overall experience. The software is comprehensive and a good value for the cost. The support team at Uptrends is amazing in that they take the time to help non-technical people understand the monitoring, reporting and business and technical implications.
PROSThe comprehensive nature of monitoring and reporting. The dashboard is simple and clearly highlights any issues that require immediate attention, vs things that could be improved but are not immediate in nature. The waterfall report visually highlights opportunities for improvement.
CONSOver the course of two years use of the software, we have not identified any opportunities for improvement. In fact, we have experienced upgrades in the software the improved the usability.
Andrea
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Facilitated and effective monitoring
Almost 2 years of use of alerts for the Live services of our customers and in-depth analysis with the RUM service to identify bottlenecks in navigation and portal performance.
PROSVery easy to use and flexible in configurations
CONSRUM is perhaps expensive but remain easy to use
Reasons for switching to Uptrends
Because migration og all the node of our customer from Germany to Italy
Hannah
Information Technology and Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Straight-forward, Reliable, Effective
It's straightforward, reliable, and effective way to ensure the availability of our products
CONSCan't think of any. Was happy with the software.
Nora
Computer Software, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
Always up to date thanks to uptrends
Very fast email notifications. Application is clear and understandable.
CONSThere is nothing I miss in my everyday work.
Sylvain
Public Safety, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2022
uptrends review
the basic checks are fast and efficient.
CONSit is sometimes not easy to find the right syntax for the check transation
Sander
Marketing and Advertising, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
2
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Uptrends review
We use Uptrends to gather data on our services for troubleshooting, and provide uptime reporting to our customers
PROSReporting and being able to browse historical data is by far the most interesting part of Uptrends for us. It provides us with detailed uptime reporting to match Service level agreements. In addition to that it allows us to spot issues by analyzing recurring issues
CONSUser and group management is needlessly complicated and not intuitive for a first time user. It works once you get the hang of it but it could be handled in a much simpler way without hurting its functionality
Anonymous
201-500 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
FUNCTIONALITY
1
Reviewed October 2020
Beware unethical company
unethical company auto renews without notice or consent. Ignores proper request to cancel and threatens legal action if you don't pay auto renewal. Stay away!
PROSworks for what it does and gives easy to use reports
CONSugly user interface. not the most intuitive
Darren
Computer Software, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Very useful
Running Uptrends gives us reassurance that systems were operating as expected.
CONSWould have liked more SMS messages to be available but emails worked well as an alternative.
Jan Geert
Government Administration, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2022
Uptime monitoring was never easier
Very good communications with (after-)sales and the supportdesk
PROSTool is very intuitive, it is very easy to set up monitoring. The alerting possibilities are also very good
CONSThe web interface is somewhat quirky, some flows are unexpected. Should have a more responsive design so you can check on your phone.
Patrick
Hospital & Health Care, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Perfect monitoring
Setup once, run forever. Well, maybe not forever but until we decide we don't need it anymore. As a IT company we have to monitor our services independently as long as we have customers.
CONSNothing. It does what it's supposed to do.
Clint
Computer Software, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed August 2023
Very difficult to cancel
It was very difficult to cancel. Most SAAS companies allow a user to cancel within 30 days and they can cancel on their own typically with a cancellation button or form within their account. I tried to cancel but they require you to send in a cancellation request which is not typical for a SAAS service. I put in my request and they informed me I was to continue to pay for 90 days upon request to cancel. They continued to bill me for the 90 days after the request which was very unethical. When I asked about most SAAS companies allowing a 30 day notice, and with nothing specifying this on their main webpages, they then presented me with the fine print in their TOS that it's required to continue to pay for 90 days after the cancellation request. I told them I would be happy to pay for the 30 days but not 90 so they threatened to turn my account over to their legal team and used threatening tactics to get the remaining 60 days. After many back and forth threatening emails I finally decided to just pay the unpaid invoices just to get them off my back. This company has very unethical practices and I wish I would have read other user reviews with the same issues. Stay far away from them.
PROSAlerts are good when they work. You run out of credits quickly.
CONSExpensive and support lacks. They use threatening tactics when you try to cancel.