I cannot even put into words how much I love Saffire. The platform is not only so beautiful, but so easy to learn and use. While many website companies have so much going on you can't wrap your head around it, Saffire's system is right to the point and very user friendly for those who aren't as advanced with technology. Our website looks incredible and their design team did not hold back. Not only do we love the product, but I could not be more thankful to the team behind Saffire. Everyone is so unbelievably kind, easy to work with, helpful, and willing to do what it takes to help you succeed. Any question we've ever had has been answered and with a quick turnaround. Saffire is everything that you want your partner to be - if you haven't gotten started with them, WHAT ARE YOU WAITING FOR?

Saffire is extremely user friendly for even the least tech savvy employees that we have. The team helped us entirely customize our website. Making products and creating pages are right to the point and completely organized. You can manipulate exactly what you need from reporting. We can see everyone that views our page and how it translates to sales. What isn't there to love??

Nothing! Only "problem" is having to copy new products over year to year for each event. Not an issue - just a tedious task if I have to answer something here :)

We do all ticket sales and ecommerce through SaffireTix. It's a very easy to use platform and is simple to retain for new employees.

Great to work with.Staff is responsive and willing to face presented challenge. Consistently go above and beyond on numerous projects.Eager and willing to expand their potential and products offered. CMS is simple and user friendly for the less tech-savvy individuals. They accept feedback and are always introducing new and improved updates to their software, website platform and app.

Appears cookie cutter and is challenging to customize to be different than other sites.

Everyone is very quick to respond to inquiries, provide detailed insight and solutions for addressing any issues, comments, or concerns and for the most part, the layout of everything is fairly user-friendly. Your team is very approachable and I appreciate all that they do! Notes that did not fit above: It does seem inconsistent in the process of updating dates of events year to year, some events allow me to adjust the date in the quick edit portion others I have to go into the page and edit the item on the page. Now that I know I need to edit the item on the page to get the date to appear appropriately that is not an issue, but that took over a year to figure out. I am guessing there are some people that simply unlist the event and build it all over again. I would also suggest figuring out a better color code system/naming when it comes to unlisted events and removing products from page (i.e. for unlisted events the block goes grey but still says "listed" I believe it should be grayed out and state "unlisted" / when it comes to removing a product from a particular page it may be less scary to a user to replace that terminology with "remove" versus the current "deactivate" which makes it seem like you are deactivating the entire product from the entire website.

I like the ability to dive into the backend of the fair's website to make edits quickly without relying/waiting on someone else. I am able to make the changes I need, when I need and they are immediately made/seen on the live site.

The lack of mobile responsiveness and the lack of transparency in convenience fees to the customer. I would like to see the ecommerce portion of the site flow smoother from a mobile responsive standpoint and would love to see the convenience fee/etc pulled up into the main blue portion of the checkout where the customer sees the products they are purchasing. Our number one complaint regards the convenience fees, with half complaining about the fees themselves and the other half claiming we "snuck" them in/weren't honest with the fees (we do have disclaimers all over the website, social media and email communcation).

There is never a bad experience with SaffireTix. Saffire is always super helpful and hands on when you need them.

The best thing about the SaffireTix software is how easy it was to implement with our Saffire website.

The only downside to SaffireTix is we operate an outdated facility with a lot of people coming at once, so we some times lack the connectivity to operate the software to its potential.

It is a great ticketing platform and they have an amazing team ready to help with any aspect of the ticketing.

The software is user friendly and has lots of great tutorials. The layout is easy to use and follow. SaffireTix also personalizes the page to look just like your website.

It takes time to work through the tutorials, but it is well worth it and they are always there as a resource.

No problems other than the COVID-19 pandemic shutting down our operation and the uncertainty if we will be even able to use SaffireTix this year.

Being able to handle nearly all aspects ourselves

I feel like many fields to enter data could use a description of what the field is meant for and that the "steps" to take could be outlined in a more structured / uniform way.

Very good

We find the software very user friendly and the support has been excellent.

Would be nice to have a package deal where you had one price for full needs versus piece meal.

Saffire is more than a company offering website and ticketing, they are a partner along side you every step of the way. Their team of industry experts make the challenges of the high-stress fair/festival/entertainment world offer an operation beyond compare, making you feel at ease all the way through the process. They are detailed in their approach, innovative in their design, and continue to find ways for their clients to grow in success! Combining an awesome design team & additional marketing partner - the team at Saffire are always working to stay fresh and innovative! For us, there is no looking back. We are #TeamSaffire all the way and are so grateful for their continued partnership and development.

Being in the Fair/festival/entertainment business we are always looking for efficient, robust systems with opportunities to grow - the Spark platform created by Saffire offers this plus so much more! The program is individualized for each client/company. It is laid out in such a way that anyone can use it and if you're unable to figure something out, their team of support professionals is beyond compare! They offer top notch service exceeding expectations and in the end you know more than you ever thought you would about the ease and inner workings of the program. Another great feature is that YOU can customize your website, ticketing platform, and tickets how YOU and YOUR company choose. System integration is incredibly simple with emphasis towards making your business a success. The SaffireU offers 24/7 answers to questions and continues to teach you how to work through incorporating new things into your already exceptional website, ticketing page, or ticket/ticket package. Once the design is set, you are able to see your adapted site, ticketing page, or tickets live and in real time. There is no middle man or having to wait for someone else to get back to you - the capabilities are accessible, adaptable, and right at your fingertips! Aside from this, the analytics, reporting, and overall development is constantly evolving for the benefit of YOU as the client/partner in it all. Reporting is real-time as well...no downtime or having to wait for results. Just exceptional!

Saffire is constantly adapting and at-times, with items/platform pieces even beyond our Fair/festival needs. So in some ways, their development/system is even more robust than necessary for our daily operations. Aside from that, they continue to adapt, so when we had hopes for integrating multiple print tickets for a single "product" in their system, they assured us they would add this to their "wish" list of developments. As they continue to say, if you are looking for the integration, we have no doubts that our other clients/partners are too! They make a team effort to listen to their clients/partners with intent, advance, and continue to develop - couldn't ask for anything more!

The BEST part of the Saffire is the people. They are absolutely wonderful. I have enjoyed working with all of them. We look forward to continuing to use the program for years in the future.

One of the biggest benefits drew us to the website was the ability to have a great customer end user experience. Our festival sells a lot of concert tickets and it was very beneficial to not have the customer leave the site. I have found that the back end is easy to use. If we have suggestions for the ticket software, they are listened to and sometimes add to the workflow. It is has been very easy to the scan features, and box office works great. Even though we didn't get use the new updates this year, we think they would have been AMAZING!

I'd still like some additional reporting options and/or the ability to query specific reports.

Saffire gave us the ability to develop a beautiful and professional website and world class ticketing system without a dedicated IT person on staff. We have a dedicated coach at Saffire that has become a good friend. He is always available to help. Sometimes he just reaches out to check and see how we are doing. We are very happy that we chose Saffire!

We chose Saffire to develop our website and our ticket sales systems because of their extensive experience in our industry. It turned out to be an excellent choice! They helped us in many ways that we could not have imagined on our own. The "Spark" management software makes it easy to manage your website and ticket sales in one integrated platform. The reporting and research tools are outstanding! They have a robust training platform you can do at your own pace and I like the fact that it's always accessible if you need to review something again later. Customer service is excellent and is always just a click away on any screen in the system.

The worst thing about Saffire is also one of the best things about Saffire. You have so many options and so much control that the learning curve can be pretty steep at the beginning. It gives you the ability to spend as much time as you like depending on how extensive you want your website to be.

We were already using Saffire for our website so integrating the ticketing system just made sense. The team is extremely easy to work with and very helpful in solving problems. Overall, we've had a great experience with SaffireTix.

The software is very user friendly and the staff is extremely efficient and helpful when you do run into a problem.

The ability to provide different codes for each item sold in one package. It was confusing to our guests. Also, the ability to do partial refunds to avoid frustration for our guests.

Once we go tolling I felt the safffire team was on my team!

Support team of [SENSITIVE CONTENT HIDDEN] was awesome. Was able to get updated info immediately. Customization for our fairs needs done in timely fashion.

At the beginning ..... I wish they would have asked me MY LEVEL of computer skills. Checked in more Than once a week as to my progress.