AutoServe1 Software


 

AutoServe1 is a cloud-based auto repair shop management solution that helps users in digital vehicle inspection. The solution educates vehicle owners about their auto repair tasks by updating them with latest videos and pictures. These multimedia files can be sent to customers by email or text.

AutoServe1 enables technicians to perform vehicle inspections using mobile devices. Users can shoot video, take pictures and add notes. The solution also provides workflow management tools which allow all team members to view the status of each work order and expected actions during the day. Service writers can update the status of jobs and send notifications to technicians informing them if the order is approved or parts are available. 

AutoServe1 provides an analytics dashboard to auto shop owners that enables them to measure progress. They can also measure key metrics including number of tickets created in a day, number of inspections conducted and the reports sent to customers. The solution is available to customers across North America.

 

AutoServe1 - Analytics dashboard
 
  • AutoServe1 - Analytics dashboard
    Analytics dashboard
  • AutoServe1 - Custom inspection builder
    Custom inspection builder
  • AutoServe1 - Workflow management
    Workflow management
Supported Operating System(s):
Web browser (OS agnostic)

7 Reviews of AutoServe1

Showing 1-7 of 7

 

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Matt from Campus Automotive Inc.
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

I think the software is great!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the fact that you can clearly communicate the condition of the car so no information is left out.

Cons

The software is only as good as the people using it. So if your sales team can't make the sale, and the techs don't make the proper recommendations, then it's pretty much useless.

Source: Capterra
 

Chad from Hobson Chevrolet Buick GMC
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Ever since signing up with AutoServe1 the experience has been exceptional!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Improved communication and trust with our customers. Improved inspections with pictures.

Pros

Customers love it! The ease of use is top notch! I am a GM dealer and we use AutoServe1 over GM's service workbench even though we get dinged for doing so.

Cons

There are some features when printing a report that could use updating. It won't always print the pictures taken which would be nice.

Source: Capterra
 

Jason from Azar Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Autoserve1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support



It's simple and easy to use. AutoServe1 lets us be completely transparent to the customers which is a huge thing in this industry. To the customer It lets them see everything thats going on with their can and eliminates all speculation. It even works great for the small stuff and it all adds up. We have a target ticket price of 2.3 labor hours per ticket. So if you want to sell a customer a fuel filter because his fuel filter is rusted horribly and he says, "Well I don't know anything about fuel filters and my car seems to be driving fine." Then you show him a picture of it, and he says "Oh My Gosh I do need that!" Now  you just raised your ticket price another .7, In our area, since we are close to a lot of colleges, AutoServe1 works really well to help us communicate with the parents of the kids who are brining in their cars. The parents are all over the country but we can send them the pictures and videos by email and text about what needs to be fixed and they can make the decision to go ahead

Source: Capterra
 

Bryan from BG Automotive
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

The Awesome AutoServe1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have been with AutoServe1 for over 3 years and our business has grown a lot with the help of AutoServe1. They have listened to what we need from them and are always looking to make the product better for us while always keeping the customer #1.

Pros

It is appealing to the eye, easy to use for both the shop and the customer.

Cons

Nothing if we have ever had a problem or a new idea they have taken care of it .

Advice to Others

Don't wait do it now!!

Source: Capterra
 

Ray from D&R Car Care

June 2016

June 2016

Drive your ARO's through the roof!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

After looking at a multitude of digital inspection companies, we chose Autoserve1. What a fantastic company. They are very responsive to our needs and always answer the call. At D&R Car Care we deal with an abundance of college students. Autoserve1 has made that conversation with the parents extremely easy. There is NO trust issue when you can show the parents exactly what you see. They say pictures are worth a thousand words (and they are), but the videos are fantastic (show a picture of a worn ball joint - VIDEO!). We also deal with a great number of fleet customers. They can file the Autoserve1 report in email files to easily maintain their fleet. I can give you hundreds of reasons to use Autoserve1, but you need to use it to understand. We test drove a free trail and have never looked back.

Source: Capterra
 

David from Wilmington Auto Center

June 2016

June 2016

The way to be Transparent with your customer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

The best thing about Autoserve1 is that the program is simple to use, and simple for the customer to understand. The program goes a long way towards making our shop more transparent to our customers. Taking away the mystery of what is going on with the customers car. A picture is worth a thousand words. This program goes a long way at building trust with our customer base. It also makes it easier to communicate with the customer when they leave their car with us. Cons, sometimes downloading pictures takes a little longer than it should, however overall I would recommend this product to anyone who cares for their customer.

Source: Capterra
 

Michael from PTI Automotive

June 2016

June 2016

Easiest inspection software that I have used

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I tried two other inspection apps and this was the easiest of them all. I talked to the software vendor on the phone for about 20 minutes and I was off to the races. I really like that its web based so that did not have to install an app on a bunch of tablets. I get the same application on any browser whether its on a tablet or PC. I can even run it on my phone in a pinch although the screen is a bit small to be used on a regular basis. The biggest plus is that it integrates with my shop management software. My customers love the reports. What's not to like about this software?

Source: Capterra