DonorView
About DonorView
Awards and Recognition
DonorView Pricing
Monthly pricing based upon number of Constituents.
Starting price:
$166.00 per month
Free trial:
Available
Free version:
Not Available
Most Helpful Reviews for DonorView
1 - 5 of 118 Reviews
Waldo
Broadcast Media, 51 - 200 employees
Used less than 12 months
OVERALL RATING:
5
Reviewed May 2021
Excellent CRM
Waldo
Broadcast Media, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
Excellent CRM
Our overall experience with Donorview has been exceptional. Implementing the CRM as our first option and choice for a new office, we have not been disappointed. Brilliant product.
PROSThe user interface is really easy to navigate. The company support is excellent and all questions/training is dealt with in under 24 hours.
CONSWhile there were initially some functionality missing, the Donorview team are constantly working in the background to improve their product. No cons currently.
Reasons for switching to DonorView
Looking for more user-friendly environment
Francesco
Non-Profit Organization Management, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Everything Non-Profits Need in one location
Our experience has been amazing. The support that everyone at DV gives to their clients is amazing and 100000000% better than what we received with the other software we were using.
PROSWe had Raiser's Edge prior to moving to Donorview. One of the things we like most is the ability to pull reports within seconds and with ease. Raiser's Edge was too complicated when it came to reports. DonorView makes it so simple.
CONSThe thing we like least about the software is the membership feature, but that has nothing to do with how good or bad it is, we just haven't had a reason to use that aspect yet so can't really comment on it beyond that.
Reason for choosing DonorView
We just liked it better.
Reasons for switching to DonorView
It was too clunky and I wanted something we could not just use as a donor database, but be able to use for event planning, taking donations, mass email and text marketing and auctions. When we looked into all the different platforms, DonorView did all that and since we are both located in Massachusetts, we felt like going with a local business.
Paul
11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
3
FUNCTIONALITY
2
Reviewed October 2018
A great concept but not ready for prime time
I'm not looking to switch away from DonorView, simply because it's better than the patchwork of applications we were using and it's in our budget as a non-profit. I'm still holding out hope that DV will start putting some investment into seriously improving their product for the end user, especially for power users who are responsible for maintaining enterprise data. If they don't, I'm worried that the company will go belly up. But for now, I'm sticking with it despite how frustrating the system is to actually use in the real world.
PROSThe idea behind DonorView is great. You keep everything in one place to get a 360-degree view of your constituents and replace all the various individual systems for email, web forms, payments, events, donor tracking, CRM, etc. And you do it at an affordable price. All these features are, in fact, in the system, which is wonderful. It's in the execution things start breaking down.
CONSWhen we signed on to DV over a year ago, I knew there were practical problems with the system but hoped they had an aggressive development team which would stay competitive by continually improving the product. By now, it's apparent that they do not have an aggressive development team and appear to be putting almost no effort into improving their product to stay competitive, which is frustrating for the user and makes us worried that the company may fail and leave us hanging. DV obviously doesn't use this system themselves, at least not in the full way it's intended to be used, or I'm sure the more glaring problems would have been solved by now. There is no power-user interface. You can only search for constituent records with a single string across all fields, for example, rather than being able to search for combinations of field values with wildcards. You lose your found set whenever you drill down — extremely frustrating. You cannot edit multiple records at once if you find a widespread problem (although DV will offer to write an ad hoc script for a fee). Constituents can create duplicate records without the system flagging that event for you. Couples with individual records can use a DV campaign page to donate as a couple, creating a third record, and there's no automated way to split that out to the pre-existing records. You can use a "Family" field to create households, but there's no way to tell the system that you want to mail to some of those households as a household (e.g. we have some donors who tell us they want a single mailer every time, yet they don't always donate, purchase, or volunteer as a couple, so there's no automated way to ensure that they get just one mailer — it has to be done manually every time). Also, the email "templates" are not templates, they're just saved emails. Actual templates would be so much easier to work with. DV has effectively locked down certain design choices by preventing override, which is a real pain when their choices are bad, such as a hard-to-read gray font — I had to go in and tinker with the code to stop the system from ignoring my commands to use a darker font. You can't create any conditional auto-completes (e.g. having all new constituent records within certain cities, ZIPs, and counties automatically fill in a Service Area field). The list goes on. In short, DV doesn't really pay attention to the needs of the actual user in the field and they don't seem at all focused on creating a superior product for the end user.
Lynne
Non-Profit Organization Management, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed March 2020
DonorView is Fantastic! Exactly what we need.
We really like DonorView. We came from Giftworks and Paypal, and DonorView is incredible. The system is incredible smart and well thought out.
PROSDonorview is extremely customizable. It is easy to input new constituents, and the fluidity in which the events, fundraising, and constituent modules interact is fantastic. We like that we can do survey's in the system itself and track responses. Reports are easy to pull. We also like that when we do encounter problems, customer support returns out email and helps out quickly during business hours. They have implemented features for us when we request and are happy to help in any way possible.
CONSThe biggest downside to DonorView is that support is only available during normal business hours. We do a lot of evening and weekend events, and support is not available then. I believe they do have a feature now where you can prearrange and pay to have someone available to assist in an emergency, but it is not standard. DonorView is also fabulous at implementing new feature requests, but they aren't great at telling you that they have done so! I have absolutely discovered by accident that something I requested was done.
Reason for choosing DonorView
We liked that the system was somewhat customizable. The price was great. We also like how the different modules (constituent, fundraising and events) all automatically spoke with one another. There wasn't an additional add-on.
Reasons for switching to DonorView
We switched from Giftworks, and it was simply a horrible system to use. Clunky, no event/payment management functionality, wouldn't save information, only one user could use it at a time. The list is endless of why it was a bad software for us.