DonorView vs EZFacility

RATING:

4.4

(118)

DonorView has 118 reviews and a rating of 4.44 / 5 stars vs EZFacility which has 123 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.4 (118)
4.5 (123)
Ease-of-Use
4 / 5
4 / 5
Value for Money
4.5 / 5
4 / 5
Customer Support
4.5 / 5
4.5 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
April 10, 2024
April 29, 2024
Pros/Cons
  • Pros

  • This may be more price friendly than other products, although we pay $3,500 a year, so it's not cheap. I do like the additional features of them mailing out tax receipts / thank you letters.
  • We are a small non-profit so it was a good mid-range product that was accessible to us.
  • Cons

  • I believe they do have a feature now where you can prearrange and pay to have someone available to assist in an emergency, but it is not standard.
  • This is a disaster if you are trying to steward donors (and ones are left out). I have to login twice each time when I start.
Read all user reviews
  • Pros

  • I like the schedule feature, I like that I can see what is going on in the entire facility at all times. That is a very nice feature.
  • User Friendly, good payment tracking system, good scheduling system. Customer Support is excellent.
  • Cons

  • If the check-in screen is not selected and a member scans in, it can be a problem. If you do not have at least 2 computers at your front desk, a lot of members will not get checked in.
  • It is not very intuitive for customers to use (especially new customers) I constantly receive calls and emails complaining about how new customers are unable to register for training.
Read all user reviews
Pricing Range
$
$
$
$
$
$
$
$
$
$
Explore product images
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2023

N/A
Advisor Recommendations

Our industry-specific advisors recommend products based on specific business needs. Connect with us to get your personalized recommendations.

N/A
N/A
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos