DonorView

RATING:

4.48

(102)

About DonorView

DonorView is a cloud-based donation and membership management software for nonprofit organizations. It provides member-information management tools, online surveys, email marketing, forms and reports. DonorView’s contact management module allows users to manage member data and volunteer information, track donors, committee lists and more. Users can store profile information, keep track of relationships between members and staff and store documents. The fundraising tool helps track donation details, and users can categorize donations based on payment type. Users can include "Donate Now" buttons in emails, websites, surveys, newsletters and social media sites. The button leads to a form that captures donor information and can automatically import data into a cus...

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

DonorView Pricing

Monthly pricing based upon number of Constituents.

Starting price: 

$119.00 per month

Free trial: 

Available

Free version: 

Not Available

Acknowledgement information
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DonorView Reviews

Overall Rating

4.48

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 102 reviews

Waldo

Company size: 51 - 200 employees

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

May 2021

Excellent CRM

Waldo

Company size: 51-200 employees

Industry: Broadcast Media

Time used: Less than 12 months

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

October 2019

Excellent CRM

Our overall experience with Donorview has been exceptional. Implementing the CRM as our first option and choice for a new office, we have not been disappointed. Brilliant product.

Pros

The user interface is really easy to navigate. The company support is excellent and all questions/training is dealt with in under 24 hours.

Cons

While there were initially some functionality missing, the Donorview team are constantly working in the background to improve their product. No cons currently.

Reasons for switching to DonorView

Looking for more user-friendly environment

Lynne

Company size: 2-10 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

March 2020

DonorView is Fantastic! Exactly what we need.

We really like DonorView. We came from Giftworks and Paypal, and DonorView is incredible. The system is incredible smart and well thought out.

Pros

Donorview is extremely customizable. It is easy to input new constituents, and the fluidity in which the events, fundraising, and constituent modules interact is fantastic. We like that we can do survey's in the system itself and track responses. Reports are easy to pull. We also like that when we do encounter problems, customer support returns out email and helps out quickly during business hours. They have implemented features for us when we request and are happy to help in any way possible.

Cons

The biggest downside to DonorView is that support is only available during normal business hours. We do a lot of evening and weekend events, and support is not available then. I believe they do have a feature now where you can prearrange and pay to have someone available to assist in an emergency, but it is not standard. DonorView is also fabulous at implementing new feature requests, but they aren't great at telling you that they have done so! I have absolutely discovered by accident that something I requested was done.

Reasons for choosing DonorView

We liked that the system was somewhat customizable. The price was great. We also like how the different modules (constituent, fundraising and events) all automatically spoke with one another. There wasn't an additional add-on.

Reasons for switching to DonorView

We switched from Giftworks, and it was simply a horrible system to use. Clunky, no event/payment management functionality, wouldn't save information, only one user could use it at a time. The list is endless of why it was a bad software for us.

Jessica

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: Less than 2 years

Review Source 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

3

FUNCTIONALITY

1

February 2020

Multiple Issues - we're switching when our contract ends

Pros

On the surface, it appears to do a lot. This may be more price friendly than other products, although we pay $3,500 a year, so it's not cheap. I do like the additional features of them mailing out tax receipts / thank you letters.

Cons

Reporting is awful. When asking for help from support, their feedback was that they know the reporting feature is not great. It's very difficult to get the information needed - especially multi year comparison -- without manually manipulating it in Excel. Does NOT work with all browsers. We're using this for ticketing for our gala and it doesn't work on all of the browsers -- who knows how much we have missed out because of browser issues. Peer - to - peer pages are not custom enough and don't look the best. It isn't user friendly. The product in general is clunky. They also charge you a monthly fee for donation swipers.

Reasons for switching to DonorView

For a more robust product with our growing donor base.

Jennifer

Company size: 11-50 employees

Industry: Non-Profit Organization Management

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

Easy to Use Software

Donorview has taken the guesswork out of so much for us. They even designed our webpage, and the webpage service has been vital to the mission. Donor information is easy to locate & track. This software is straightforward to use.

Pros

We love the ease of the software. Simple to learn. Makes email marketing & fundraising fun to use. Makes donor relations better.

Cons

The least favorite would be not reaching a live person. However, they quickly get back to you and take time to resolve the issue and help you navigate through the software.

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