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DonorView software

45 reviews(4.5/5)
45 reviews(4.5/5)

DonorView is a cloud-based donation and membership management software for nonprofit organizations. It provides member-information management tools, online surveys, email marketing, forms and reports.

DonorView’s contact management module allows users to manage member data and volunteer information, track donors, committee lists and more. Users can store profile information, keep track of relationships between members and staff and store documents.

The fundraising tool helps track donation details, and users can categorize donations based on payment type. Users can include “Donate Now” buttons in emails, websites, surveys, newsletters and social media sites. The button leads to a form that captures donor information and can automatically import data into a customer relationship management (CRM) tool.

Users can also create events online, and DonorView enables users to manage registrations, collect payments and promote events. The integrated email marketing tool lets users configure email templates, create recipient lists and post to social media.

Supported Operating System(s):
Web browser (OS agnostic)

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45 Reviews of DonorView

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  • Verified Reviewer

    Number of employees: 2-10 employees

    September 2018

    Great tool for donor management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    So far my experience has been good, although I ultimately decided to use another software long term.

    Pros

    Easy to track donor contact information, giving history, reporting, and other valuable data

    Cons

    It took me some time to understand how to use the software and I've had some technical issues with it, but nothing that technical support could not handle

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    April 2018

    Easy transition to DonorView. Great customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Easy to track donations and constituents. Transition was easy.

    Pros

    Easy to use. DonorView already has incorporated the items a non-profit is looking for in its software. Great on-line videos on how to use the program.

    Cons

    Still learning how to use event management and tracking. Does not have a way for user to import data.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Jim from Foundation

    Number of employees: 501-1,000 employees

    April 2018

    I have no idea how we'd be doing this without DonorView.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It's a single repository for everything. Spreadsheets and e-mail are no longer acceptable when a tool like this is available.

    Pros

    DonorView is a single repository for everything. Spreadsheets and e-mail are no longer acceptable when a tool like this is available.

    Cons

    The e-mail newsletter functionality is a little querky. The resulting messages appear very different with different browsers.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Ashley from Choices Women's Center

    Number of employees: 2-10 employees

    April 2018

    We love DonorView. The customer support is phenomenal and we were able to combine 5 different progra

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It is great that we are able to customize all of our reports and we also love the amount of detail we can add to our constituent profiles. I would definitely recommend this product.

    Cons

    I would like to be able to pull cumulative giving in a report. Their email customization can be very glitchy.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    Just switched and am enjoying an easier and more integrated system.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I got a more comprehensive system for equal or less money. Got more stuff than I had with my old system, such as the donor pages, and the donor portal. It is much more visually pleasing and can manage grants much better.

    Pros

    Reporting is easier, visuals are nicer, grant management is great. Excited to use the peer to peer system. Its very comprehensive and you don't have to pay extra to add all the components.

    Cons

    The only thing I don't like is that you can't upload a template to be mail merged. Maybe they'll fix that soon!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Gwen from Bulverde Spring Branch Fire & EMS

    December 2017

    A Stand Out Among the Many

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use. Help resources available in text and videos. Support team responds immediately. Never feel unsupported. Features suit non-profits and they implement new ones to meet the needs of such entities, such as the new Silent Auction app.

    Cons

    Wish it worked with Safari/Mac better. Unable to delete more than one constituent record at a time, but support was willing to assist.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Trisha from Big Brothers Big Sisters of Shelby and Darke County

    Number of employees: 2-10 employees

    December 2017

    Donor View has been extremely beneficial for our non-profit organization.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software has allowed our organization to pull several different processes (Mail Chimp, Event Brite, Pay Pal, Stripe, Access database, Excel spreadsheets, etc.) into just one program. It is saving us time, which in turn saves us money. It is helping us be more efficient, which leads to more productivity.

    Pros

    Ease of use. Donor View implementation team has been very helpful and made the transition process easy.

    Cons

    Automatic billing. We would prefer to receive an electronic invoice, review it, contact the company with any discrepancies, and then pay as we wish.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

  • Jennifer from Big Brothers Big Sisters

    Number of employees: 2-10 employees

    November 2017

    DonorView Customer service was excellent. They were prompt with answering questions and e-mails.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We are only now getting started on this software but I envision being able to have a better picture of our big donors verses small donors and using this for sponsorships and to build better and more relationships overall with our donor base. We are excited about the peer to peer sharing for donations/sponsorships as well.

    Pros

    The customer service that came with this software was great. Being a nonprofit without a great deal of Tech training we found this software to be user friendly and easy to navigate.

    Cons

    Trying to get all of our data to fit under the amount needed for the lesser cost. We had 9 years worth of donor information and a tight budget so we only converted over 4 years worth to keep our records under the specific criteria in cost.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kathleen from Roanoke Valley SPCA

    August 2017

    Given time it is easy to very the hang of the software and can be worth the money.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The customer service is very good. They respond very quickly. All the services that they provide are also nice.

    Cons

    Some of the features are hard to figure out how to use like when building the mail merge templates or email templates.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Kim from Impact Giving

    August 2017

    Broad, dynamic system, excellent / responsive customer support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It allows me to capture a great deal of information about our clients and package it in a variety of different ways. Has a breadth of services so provides a more one stop shop from integrating with our website to receive payments, customer tracking, email campaigns and analysis.

    Cons

    Isn't easy to track some date specific events (partner renewal dates). To be honest, many of my issues have been answered or are on the radar of the development team.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra

  • Maryanne from Capacitar International

    July 2017

    I find the functions of Donorview an excellent choice for our 501c3. It

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has made donation recording and reporting so easy. I can manage our database easily and it's made doing mail out's much simpler. I can track who is opening and reading, how many times. The software is multifunctional and I like having all those options in one place. The support team are always quick to respond to any questions I might have. I'm still working hard on making full use of all that Donorview has to offer us.

    Cons

    Some of the reports are not intuitive to run, I've had trouble getting out the reports that I wanted, also running out a mailing list. I know keep a master mailing list outside of donorview, and have to update that address list in two places. I've had some trouble building templates for marketing emails. I wish there were more variations on building blocks for emails.

    Review Source: Capterra

  • Britleigh from YMCA of the Okobojis

    July 2017

    Donorview is user friendly and their customer support team is always there to answer questions.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use, has all of the features and functions that I require in a donor database, customer service is exceptional.

    Cons

    The software does not offer an ACH functionality directly through their website. You are able to link up to a different website and tie the two together, but I would rather not pay an additional fee for the functionality.

    Review Source: Capterra

  • Sam from South Shore Christian Academy

    Number of employees: 11-50 employees

    July 2017

    Extremely easy to use, and great customer service from the folks at DonorView!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    We transitioned from Excel spreadsheets to DonorView, and the support staff made the transition very easy and it's been extremely helpful having the ability to generate reports and build historical data.

    Cons

    There have been one or two technical glitches we've had, but the support staff has been extremely helpful.

    Review Source: Capterra

  • Aoife from Support The Enlisted Project

    Number of employees: 2-10 employees

    July 2017

    Fantastic! Meets a variety of needs for an enitre nonprofit!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having one database that performs the same functions as our previous three, it is extremely user friendly.

    Pros

    So far, myself and my organization has had a great experience with Donorview. The transition period was very simple from our old database since Donorview provided ample support and answered all of our questions and concerns over the transition while also merging our data very quickly. Whenever we have any questions or issues the support team quickly responds and helps resolve any issues. My team and I are always excited to see the new features and updates donorview creates as it is always bigger and better. Thank you to the donorview team for such an amazing diverse software!

    Cons

    The reporting is the part that we struggle the most with, it is not as robust as our old database so that has been a struggle in terms of acquiring donor retention reports with ease. I know that this will soon be an issue of the past as the software continues to develop.

    Review Source: Capterra

  • Sarah from The Branch Museum of Architecture and Design

    Number of employees: 2-10 employees

    July 2017

    Our experience with DonorView has been completely exceptional!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    DonorView far surpasses our previous system for record keeping. In addition, it has allowed us to eliminate a variety of outside subscriptions because of its multi-faceted capabilities. Since implementing this software, we are more organized, which allows us to be more successful as an organization!

    Pros

    The database is extremely intuitive and user friendly which has made the process of transitioning that much easier. The staff at DonorView is amazing and provided immediate and thorough support for every question I threw their way. I will recommend to anyone I know!

    Review Source: Capterra

  • Angie from Foundation for MS Wildlife Fisheries and Parks

    Number of employees: 2-10 employees

    July 2017

    DonorView review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Keeps track of our donors and all their information, you can run reports, make reports into excel spreadsheet.

    Cons

    Sometimes it can be a little slow when you are putting in the information. I wish it had a prompt that would let you know if you have entered the same donor twice.

    Review Source: Capterra

  • Sarah from Boys & Girls Club of Bristol Family Center

    July 2017

    Great Software + Awesome Staff!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

    Cons

    I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

    Review Source: Capterra

  • Ericka from Big Brothers Big Sisters of Franklin County

    Number of employees: 2-10 employees

    July 2017

    Great Product! Amazing customer service!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Having our data in one place and so searchable. The reporting feature is fabulous and the peer to peer works well!

    Pros

    We've been live with Donor view for a couple of months but it's already made our event planning and execution so much easier. We also employed the peer to peer for our most recent fundraiser and it worked quite well, as both an administrator and user it was simple and effective. Not to mention it's the first time we've had all our data in one place, which is just awesome! I also can't say enough about the customer service! It's swift and always helpful.

    Review Source: Capterra

  • Barry from Roanoke Valley SPCA

    Number of employees: 11-50 employees

    July 2017

    Nothing is perfect, but DonorView is close

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We were able to combine multiple databases by moving to DonorView. Also, we became more mobile with the cloud-based DonorView.

    Pros

    DonorView provides a better service at a fair price when compared to our last software program we used for donations. The customer support is fantastic, they are fast to respond, always friendly, and rapidly solve problems.

    Cons

    I do not like the high credit card processing fees. The learning curve has been a lot longer than expected.

    Review Source: Capterra

  • Marvel from Senior Resource Center for Douglas County

    Number of employees: 11-50 employees

    July 2017

    Has more capability than we use. I'm looking forward to taking advantage of additional features.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Database management, reports generation

    Pros

    The functionality of the software for multiple purposes is appreciated. We can use it for more than just donor tracking.

    Cons

    Some aspects are not intuitive. After struggling to figure how to do various tasks, we have found the help support to be quickly responsive, though.

    Review Source: Capterra
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