DonorView Software


 

DonorView is a cloud-based donation and membership management software for nonprofit organizations. It provides member-information management tools, online surveys, email marketing, forms and reports.

DonorView’s contact management module allows users to manage member data and volunteer information, track donors, committee lists and more. Users can store profile information, keep track of relationships between members and staff and store documents.

The fundraising tool helps track donation details, and users can categorize donations based on payment type. Users can include “Donate Now” buttons in emails, websites, surveys, newsletters and social media sites. The button leads to a form that captures donor information and can automatically import data into a customer relationship management (CRM) tool.

Users can also create events online, and DonorView enables users to manage registrations, collect payments and promote events. The integrated email marketing tool lets users configure email templates, create recipient lists and post to social media.

 

DonorView - Acknowledgement information
 
  • DonorView - Acknowledgement information
    Acknowledgement information
  • DonorView - Mail merge
    Mail merge
  • DonorView - Mail merge templates
    Mail merge templates
Supported Operating System(s):
Web browser (OS agnostic)

37 Reviews of DonorView

Showing 1-20 of 37

 

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Kathleen from Roanoke Valley SPCA

August 2017

August 2017

Given time it is easy to very the hang of the software and can be worth the money.

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Pros

The customer service is very good. They respond very quickly. All the services that they provide are also nice.

Cons

Some of the features are hard to figure out how to use like when building the mail merge templates or email templates.

Source: Capterra
 

Kim from Impact Giving

August 2017

August 2017

Broad, dynamic system, excellent / responsive customer support.

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Pros

It allows me to capture a great deal of information about our clients and package it in a variety of different ways. Has a breadth of services so provides a more one stop shop from integrating with our website to receive payments, customer tracking, email campaigns and analysis.

Cons

Isn't easy to track some date specific events (partner renewal dates). To be honest, many of my issues have been answered or are on the radar of the development team.

Source: Capterra
 

Maryanne from Capacitar International

July 2017

July 2017

I find the functions of Donorview an excellent choice for our 501c3. It

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Pros

It has made donation recording and reporting so easy. I can manage our database easily and it's made doing mail out's much simpler. I can track who is opening and reading, how many times. The software is multifunctional and I like having all those options in one place. The support team are always quick to respond to any questions I might have. I'm still working hard on making full use of all that Donorview has to offer us.

Cons

Some of the reports are not intuitive to run, I've had trouble getting out the reports that I wanted, also running out a mailing list. I know keep a master mailing list outside of donorview, and have to update that address list in two places. I've had some trouble building templates for marketing emails. I wish there were more variations on building blocks for emails.

Source: Capterra
 

Britleigh from YMCA of the Okobojis

July 2017

July 2017

Donorview is user friendly and their customer support team is always there to answer questions.

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Pros

Easy to use, has all of the features and functions that I require in a donor database, customer service is exceptional.

Cons

The software does not offer an ACH functionality directly through their website. You are able to link up to a different website and tie the two together, but I would rather not pay an additional fee for the functionality.

Source: Capterra
 

Sam from South Shore Christian Academy
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Extremely easy to use, and great customer service from the folks at DonorView!

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Pros

We transitioned from Excel spreadsheets to DonorView, and the support staff made the transition very easy and it's been extremely helpful having the ability to generate reports and build historical data.

Cons

There have been one or two technical glitches we've had, but the support staff has been extremely helpful.

Source: Capterra
 

Aoife from Support The Enlisted Project
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Fantastic! Meets a variety of needs for an enitre nonprofit!

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Having one database that performs the same functions as our previous three, it is extremely user friendly.

Pros

So far, myself and my organization has had a great experience with Donorview. The transition period was very simple from our old database since Donorview provided ample support and answered all of our questions and concerns over the transition while also merging our data very quickly. Whenever we have any questions or issues the support team quickly responds and helps resolve any issues. My team and I are always excited to see the new features and updates donorview creates as it is always bigger and better. Thank you to the donorview team for such an amazing diverse software!

Cons

The reporting is the part that we struggle the most with, it is not as robust as our old database so that has been a struggle in terms of acquiring donor retention reports with ease. I know that this will soon be an issue of the past as the software continues to develop.

Source: Capterra
 

Sarah from The Branch Museum of Architecture and Design
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Our experience with DonorView has been completely exceptional!

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DonorView far surpasses our previous system for record keeping. In addition, it has allowed us to eliminate a variety of outside subscriptions because of its multi-faceted capabilities. Since implementing this software, we are more organized, which allows us to be more successful as an organization!

Pros

The database is extremely intuitive and user friendly which has made the process of transitioning that much easier. The staff at DonorView is amazing and provided immediate and thorough support for every question I threw their way. I will recommend to anyone I know!

Source: Capterra
 

Angie from Foundation for MS Wildlife Fisheries and Parks
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

DonorView review

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Pros

Keeps track of our donors and all their information, you can run reports, make reports into excel spreadsheet.

Cons

Sometimes it can be a little slow when you are putting in the information. I wish it had a prompt that would let you know if you have entered the same donor twice.

Source: Capterra
 

Sarah from Boys & Girls Club of Bristol Family Center

July 2017

July 2017

Great Software + Awesome Staff!

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Pros

The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year!

Cons

I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs.

Source: Capterra
 

Ericka from Big Brothers Big Sisters of Franklin County
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Great Product! Amazing customer service!

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Having our data in one place and so searchable. The reporting feature is fabulous and the peer to peer works well!

Pros

We've been live with Donor view for a couple of months but it's already made our event planning and execution so much easier. We also employed the peer to peer for our most recent fundraiser and it worked quite well, as both an administrator and user it was simple and effective. Not to mention it's the first time we've had all our data in one place, which is just awesome! I also can't say enough about the customer service! It's swift and always helpful.

Source: Capterra
 

Barry from Roanoke Valley SPCA
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Nothing is perfect, but DonorView is close

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We were able to combine multiple databases by moving to DonorView. Also, we became more mobile with the cloud-based DonorView.

Pros

DonorView provides a better service at a fair price when compared to our last software program we used for donations. The customer support is fantastic, they are fast to respond, always friendly, and rapidly solve problems.

Cons

I do not like the high credit card processing fees. The learning curve has been a lot longer than expected.

Source: Capterra
 

Marvel from Senior Resource Center for Douglas County
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2017

July 2017

Has more capability than we use. I'm looking forward to taking advantage of additional features.

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Database management, reports generation

Pros

The functionality of the software for multiple purposes is appreciated. We can use it for more than just donor tracking.

Cons

Some aspects are not intuitive. After struggling to figure how to do various tasks, we have found the help support to be quickly responsive, though.

Source: Capterra
 

Emily from The Cambridge School of Dallas

July 2017

July 2017

DonorView a perfect fit

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DonorView has been wonderful-- the customer service is some of the best I've ever encountered and the platform is exactly what we were looking for.

Cons

The email functionality is good, but not as user friendly as Constant Contact. It's worth it though, having all of our databases in one system.

Source: Capterra
 

Julie from American River Conservancy
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Customer Support is amazing. Any question I ask, Daniel usually has an answer the same day.

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From emails, to surveys, to donation forms and volunteer hours, this product is a great tool for our small non-profit.

Pros

What I like most about DV is the sorting and reporting abilities. I love that I can export them into Excel immediately.

Cons

Mail merge is VERY slow when you have more than 10 letters to print. I usually just export to Excel and merge with my own Word Document.

Source: Capterra
 

Wendi from The Magdalene Home

July 2017

July 2017

Most things are good. I find it's a long learning curve unless someone devotes all their time to lea

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Overall we like the parts we have figured out but we are a long way from utilizing it as it's designed to be used. I think once we get there it will be more worth the money we are paying!

Cons

I find it's a long learning curve unless someone devotes all their time to learning this. We were told that we could call in with any questions and we would be "hand walked" through the process. Sometimes we get hand walked through while at other times we seem to get put off and referred to a tutorial video. The issues we've had so far are just trying to master the functions of the software without it taking up hours upon hours of operating time from the two or three people trying to use it.

Source: Capterra
 

Alyssia from Annunciation Maternity Home

July 2017

July 2017

Great functionality, great customer service

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Pros

DonorView offers a comprehensive platform with integrated functionality to capture donor data from gifts to events to email marketing. Great value for the cost and excellent customer service.

Cons

The front-facing online donation pages and email marketing template builders could be more user friendly.

Source: Capterra
 

John from Abilene Hope Haven, Inc.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

DonorView has been perfect for our organization!

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Improved relationships with constituents and increased knowledge of donor trends, etc. I am more informed about what is going on with our giving than I have ever been.

Pros

About six months ago, I began searching for an affordable, easy-to-use, comprehensive donor database management software. I found all that and more in DonorView. I can enter and track donations easily. I can send custom, personalized emails to our constituents. I can send thank you notes to our donors. I have been more than pleased with DonorView. In fact, before I even began using this software, the staff took time to train me and have always been responsive to any questions that I might have. This has been the affordable, reliable option we were looking for!

Source: Capterra
 

Kim from College Houses

June 2017

June 2017

Great for our organization!

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Pros

Using DonorView has been great for our organization! It has increased the amount of information we can efficiently and effectively manage with our extremely small staff.

Cons

Unfortunately, we haven't delved into the software enough to know what y'all could do better. I suppose the only thing that I might recommend would be to follow up with new members after the online trainings to solicit any lingering questions they might have.

Source: Capterra
 

Adale from Slover Library Foundation
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

I use DonorView to track donations, pledges & event RSVPs for both one-time and on-going patrons.

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I like the event campaign features.

Pros

DonorView has a log of functionality that is customized to my organization's needs. The customer service is friendly and timely.

Cons

I have a lot to learn about DonorView's functionality. I have records that are associated with an organization, but I also need to use the data to address individuals that are associated with the organization. This has been difficult to manage when I export the data to send correspondence to the organization/donors. As our donor base increases, this will be more difficult to decipher.
DV charges 5% for online credit card transactions. This is higher than average. I am currently exploring other options for this functionality.

Source: Capterra
 

Allison from Produce for Better Health Foundation

June 2017

June 2017

DonorView is a very straight forward, easy product to use.

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Pros

How you're able to customize how your data is inputted, the availability of certain fields. Also how you're able to sort information similar to an Excel file.

Cons

It would be great if the speed of Donorview could be increased. Often times it takes a while to load certain pages.

Source: Capterra