--- title: "DonorView Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of DonorView. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if DonorView is a good fit for you!" source_url: "https://www.softwareadvice.com/membership-management/donorview-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Nonprofit CRM Software](https://www.softwareadvice.com/category/4788-nonprofit-crm/) / [DonorView](https://www.softwareadvice.com/membership-management/donorview-profile/) / DonorView Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/membership-management/donorview-profile/) Reviews [Alternatives](https://www.softwareadvice.com/membership-management/donorview-profile/alternatives/) # DonorView User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 135 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 83 reviews (61%) - 4 stars: 36 reviews (27%) - 3 stars: 6 reviews (4%) - 2 stars: 4 reviews (3%) - 1 star: 6 reviews (4%) ### Most mentioned pros - They took care of everything for us, kept us informed throughout the process, and provided clear guidance so we always knew what to expect and what was needed from our team. - It has also provided better tracking and management of participant and family information--which has alleviated a lot of paperwork for our staff. - I installed this during my busiest time of year and have already started saving time with the mail merge feature and online donation pages. ### Most mentioned cons - At our organization, we needed to try and fit our needs into what DonorView offered -- which didn't really work for us. And the more we used the options to customize, the more expensive the platform got. - The Internet was active and on; this was not a case of poor Internet, once again. Because our donors see Donorview as us, this reflects incredibly poorly on us and the quality of the event, in addition to discouraging bidders from participating. - Unfortunately, because it's out-of-the box and fully integrated, it is not very customizable. ## DonorView customer reviews Showing reviews 1-25 of 135 (page 1). ### We Love Donorview - Overall rating: 5/5 - Reviewer: Aubrey C. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2018 - Review source details: This review was submitted organically. No incentive was offered I have loved it. The customer service has been great, they answer my emails immediately. And it has simplified my life treamendously. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The versatility, I shopped around for months looking for something that would be able to fit my unique fundraiser. Donorview, while not super flashy like some of the others...checked every single one of my boxes. It has P2P, ticket sales, silent auction, text campaigne....tons of different features! #### Cons I wish that we had paid more to get a full training up front. I'm positive that there are more features that I could have been using, but don't know of because I didn't have a formal training. --- ### DonorView has streamlined various tasks & eliminated the need for multiple software programs - Overall rating: 5/5 - Reviewer: Sagar B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our team was quite impressed with multiple features DonorView has to offer when we first saw the Demo. Prior to switching over to DonorView, our organization used four software vendors to accomplish our goals. #### Cons So far nothing specific to report! The software has so many features that our team hasn't had any need to explore other features that may be relevant to other nonprofit organizations. #### Reasons for switching to DonorView This was an easy decision - we were able to streamline all of our tasks in one platform which was also cost effective. --- ### Poor use for auction/event - Overall rating: 1/5 - Reviewer: Penny A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The program has many options. It's intriguing to have an all-in-one program for the price. #### Cons This program is not at all intuitive. Support is awful. We pay for a service plan, call support, and receive an email. It's much more efficient to email, but then the level of support depends on who is answering. We have a three year contract. For two years, we've used the program for our annual fundraiser and auction. For two years, we've had multiple complaints from users, which I've outlined below. When I address them via email to support, I'm told that they will work on providing support but there is nothing they can do to remedy the problem. Overall, the program requires MULTIPLE clicks to complete a task. At least 3, most often 6. Here is the issue from our fundraiser this year, which is similar to last year's event: We needed something to trigger that a recurring payment was entered incorrectly from a donor so we could stop that from happening. We also needed something that would tell the donor that they had set up a recurring payment and it was about to be taken out, so they could fix this before it even happened. Because neither happened, the donation was taken, and the donor was unhappy while we had to refund the donation, which took several days. Related to our event and auction on Sept. 27: Multiple issues logging in to the event module and the auction module. The program would just spin, and then not let donors in. Donors would try to go back into the program once they were in it, only for the program to tell them they didn’t have an account or their account wasn’t verified, but I sat with them to do the verification. This happened to our Treasurer; she’s familiar with how to use technology. She was so frustrated, she decided not to bid on anything. We had 5G internet; this was not an onsite wifi or local Internet problem. Nothing to trigger a donor that they already had an account. People didn’t look at “Constituent.” That’s not language they use. We’ve now spent countless hours to clean up the database because people created up to 7 accounts trying to bid for the auction. I’ll relate this to the above problem that people would reenter information in order to bid. There were no emails to participants and no texting to share that they had been outbid, so people didn’t up their bids. We needed that to happen. People couldn’t complete bids or purchases once begun; the program would kick them out and they would need to sign in again, even if they had been signed in minutes before. Donors would come to us to ask for help, and we couldn’t see any notes or faults on our end as administrators. Some participants received emails that they won when they were outbid in the last minute – there was a lag in the processing time in the program and the email went out. I closed the auction at 8:35 and sent out emails a minute or so later. When donors would choose to Buy It Now, they would try to complete the payment, and it would not show sold until minutes later, or would show as remaining open. We would refresh screens and must complete the transaction for them. There were times where I would try to complete the transaction for them, and it would not complete. The Internet was active and on; this was not a case of poor Internet, once again. Because our donors see Donorview as us, this reflects incredibly poorly on us and the quality of the event, in addition to discouraging bidders from participating. We’ve had multiple complaints about the use of the program, and some saying that we needed to change it if they would participate with us again. #### Reasons for choosing DonorView A former director chose this product and the three year contract. My understanding was 1. it was a complete product, 2. low cost were the drivers for the decision. --- ### Donor Management Made Easy - Overall rating: 5/5 - Reviewer: Aisling R. - Verified reviewer: Yes - Industry: Libraries - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros DonorView is very user-friendly, which for me was one of the main selling points. Before moving to DonorView, we used a donor management system that was clunky, convoluted, and overall just too big for an organization like ours. DonorView made life a lot easier - combining a way to organize constituents better, maintain e-communication, run reports for metrics, and seamlessly fit with the look and feel of our website to attract more donors. The support is also top notch - when we have a question or a problem, the DonorView team is very communicative and committed to finding a solution. If we need fields added to profiles, etc. DonorView is very accommodating. #### Cons This is likely due to my own shortcomings rather than a flaw with DonorView (I am not trained in web design, etc.) but I sometimes have trouble with the e-mail templates. Like I previously mentioned, anytime I have a question or issue, the team helps me fix it promptly. #### Reasons for choosing DonorView At the end of the day, we wanted to be able to work flexibly with a donor management system that fulfilled our needs as a non-profit organization while providing the support we needed. DonorView has been A+ to work with. #### Reasons for switching to DonorView iMis was way too big for a small non-profit organization like ours. We were not able to run reports the way we wanted to, merge profiles, or do pretty much anything that DonorView allows us without incurring a cost, etc. It was a frustrating system to use. --- ### DonorView is Fantastic! Exactly what we need. - Overall rating: 5/5 - Reviewer: Lynne S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered We really like DonorView. We came from Giftworks and Paypal, and DonorView is incredible. The system is incredible smart and well thought out. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Donorview is extremely customizable. It is easy to input new constituents, and the fluidity in which the events, fundraising, and constituent modules interact is fantastic. We like that we can do survey's in the system itself and track responses. Reports are easy to pull. We also like that when we do encounter problems, customer support returns out email and helps out quickly during business hours. They have implemented features for us when we request and are happy to help in any way possible. #### Cons The biggest downside to DonorView is that support is only available during normal business hours. We do a lot of evening and weekend events, and support is not available then. I believe they do have a feature now where you can prearrange and pay to have someone available to assist in an emergency, but it is not standard. DonorView is also fabulous at implementing new feature requests, but they aren't great at telling you that they have done so! I have absolutely discovered by accident that something I requested was done. #### Reasons for choosing DonorView We liked that the system was somewhat customizable. The price was great. We also like how the different modules (constituent, fundraising and events) all automatically spoke with one another. There wasn't an additional add-on. #### Reasons for switching to DonorView We switched from Giftworks, and it was simply a horrible system to use. Clunky, no event/payment management functionality, wouldn't save information, only one user could use it at a time. The list is endless of why it was a bad software for us. --- ### Good CRM for donor management - Overall rating: 4/5 - Reviewer: Rod B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Pretty good overall. We switch from DonorView to an integrated Fund Accounting / CRM platform only because I wanted a more seamless process for doing accounting and donor management. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Onboarding process was very well supported and integration was pretty smooth. This is a pretty intuitive CRM platform with more features than I got to use in the year I subscribed. #### Cons Even though it has a quickbooks integration feature, that process on a daily basis with Quickbooks desktop is cumbersome and could generate some issues. If using Quickbooks on-line, this process looks a lot simpler, but did not try it. #### Reasons for choosing DonorView The decision was a pretty close one. Bloomerang was more expensive. --- ### Excellent All-In-One Solution for Event Management and CRM - Overall rating: 5/5 - Reviewer: Christine P. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered The support team has been very responsive. I would always get a response to my question within the next business day. And I had quite a few questions in the beginning as I was learning the system! The training videos were also quite helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We use DonorView for our annual golf outing. DonorView has everything all in one system - CRM, mobile auctions, online registration, event management, text messaging, email, etc. All at a reasonable price. I don't have to work with multiple systems, or export/import data, because it's all right there. I did a lot of research and could not find anything similar. In fact, I had other non-profit software companies tell me that a software solution that combines CRM and event management doesn't exist. I'm happy to say that it does! #### Cons My biggest con is that the mobile app needs some work, as we had issues with it at our event. Also, as with any software, there are always new features and things you wish it would do. For example, I would like to be able to do partial payments for sponsorships and from multiple constituents. The DonorView team seems open to new feature requests. And for the most part, the software is quite robust. #### Reasons for switching to DonorView With our prior solution, there was no CRM relationship management. Each year we would start over with a new event, and there was no way to get a holistic view of our constituents. For example, if we wanted to see anyone that was a sponsor in the last 5 years, we had to go through each event page from the last 5 years and sort through the data manually. Now, with DonorView, the data is available with just a few clicks. Also, we no longer have to export data from each year's event into an excel spreadsheet to use as our mailing list. Our CRM database now lives right in the DonorView system. --- ### Excellent Customer service; holistic product - Overall rating: 5/5 - Reviewer: Kate G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Very pleased. Most features work well and any issue is easily resolved by the more than competent customer service team. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It has a lot of potential that our organization has not tapped. There is room for us to grow within the product. #### Cons I would like more flexibility in designing an event/webpage. #### Reasons for choosing DonorView More options. We needed software that would not only manage our donors and events but would also manage our donations. #### Reasons for switching to DonorView More features; easier to use year round and not just for events. --- ### Finding the right tool at the right price - Overall rating: 5/5 - Reviewer: Gary S. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered It was an easy to get Sales involved in several meetings as not all the players were available at the same time. The cutover was a breeze and they even went above and beyond our expectations when additional data needed to be transferred across networks. After 2 years, DonorView is still welcoming our input and looking to enhance their system. This product is easy and cost effective for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support. Some people think Customer Service occurs only when you purchase a product but actually it starts when the product is first introduced. How well the team responds to your questions and offer real solutions tells a lot. Are they willing to answer same questions over and over. Then as soon as the transfer of data occurs, how quick will they respond. DonorView is excellent in this area while meeting the needs of our business. #### Cons While there were a lot of options editing written communication, some options I was used to were not there. However, through their Customer Service and Support Team, those deficiencies were enhanced to meet our needs. Great job listening to customer. #### Reasons for choosing DonorView DonorView met our donor database needs, was easy to use, offered incredible Customer Support and was the right price. #### Reasons for switching to DonorView Customer Support and cost. --- ### Don't Use this Software! - Overall rating: 2/5 - Reviewer: Theresa W. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2024 - Review source details: This review was submitted organically. No incentive was offered It was difficult to set up. We paid for almost 2 months of service before we could actually use the software. It was not user friendly at all. While they do have good support, we had to continually rely on support to be able to figure out how to do most anything because their technology is so primitive. We paid for a whole year, but only used them for about 4 months. No refunds. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros The IDEA that it could do so much for such a great price. #### Cons That it was like working with a program from the 1990's. #### Reasons for switching to DonorView Kindful was also complicated and we didn't like it. --- ### I can't imagine running our organization without Donorview! - Overall rating: 5/5 - Reviewer: Emma S. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered We have had a very positive experience with DonorView. I can't imagine running our organization without it!! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros As a small organization, we have benefited greatly from having everything in one system. DonorView has allowed us to move registration and ticket sales online--improving the experience of the families we serve. It has also provided better tracking and management of participant and family information--which has alleviated a lot of paperwork for our staff. Our communications have improved by using the email marketing system--and not to mention, the look of our website is much more professional! DonorView is easy to use--both for parents who are signing up for our programs, but also internally for staff and volunteers who work in the system. #### Cons The system can take some time to get comfortable with. --- ### Donorview Review - Overall rating: 5/5 - Reviewer: Kim K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Despite our struggles to learn this program, there are some specific staff within their support team who are marvelous. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros We use Donorview primarily for the donations. And we are VERY happy with the program. There are lots of other options that this program offers, and we are slowly looking into those. #### Cons Our biggest struggle with this database has been the training. The training section of videos is cumbersome, and the support is only available via email. It takes us weeks-months to figure out how to do something new, or figure out how to utilize the program to do what we need it to do. #### Reasons for choosing DonorView PCO was a church based product, and our bylaws dictated we stay neutral. And we were receiving Donorview flyers in the mail monthly. #### Reasons for switching to DonorView GiftWorks was not supporting the version we had any longer, and we wanted stronger support than they were able to provide. And we were also utilizing MailChimp and SignUp Genius. We had hoped this program would allow us to eliminate all these. It did not. It was only able to replace GiveWorks at this time. --- ### Donorview was a HUGE upgrade from many systems into just one! - Overall rating: 5/5 - Reviewer: Maren G. - Industry: Performing Arts - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2019 - Review source details: This review was submitted organically. No incentive was offered Donorview has made some great modifications based on our suggestions and has worked with us to create affordable personal solution when we really needed it. They are super quick and response to helping probelm-solve and understand the system. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We moved our database from a FileMaker system which was customized for us but was OLD and was housed on a harddrive instead of the cloud. Additionally, we used an email software, event software, an application/forms software and paypal and NONE of the programs talked to one another. All updates to the database were manual and time consuming. When we moved to Donorview it was such a breath of fresh air to have access to our database anytime/anywhere. Additionally, its exceptionally helpful to have purchases, events and donations associated with client records. We do a lot of events and the event software works flawlessly almost every single time. We also have been able to get creative with the forms/surveys function and recreate documents like waivers and applications in that system. Again, extremely helpful to have applications associated with records instead of having to manually update. Overall, we are so grateful to have a software that does pretty much everything we need it to do. We also appreciate the pricepoint for the amount of functionality that we have. We are a small non-profit so it was a good mid-range product that was accessible to us. #### Cons Donorview has an incredible breadth of functionality that is hard to find all in one software. If you analyze any one of these features by itself (event ticketing, email marketing, surveys etc) there is a bit less functionality and is less user-friendly than if you paid for any of those items individuallyl on their own. (For example, our old ticketing software gave us a few more options and was a bit easier to set up) However, having all that functionality ALL in one place at an affordable price really makes up for those minor inconveniences. (Ex. Our old ticketing system did NOT talk to our database so we had to do waivers/tracking manually which was a real pain in the butt). Overall, it has been totally worth the switch. Also, Donorview seems to be very responsive to suggestions and ideas and as a young company seems to be trying to make constant improvements in their system based on feedback. I imagine that as feedback comes in user-friendlyness will just continue to improve!, --- ### Great price for Donor management software. - Overall rating: 4/5 - Reviewer: Georgia H. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered Super quick support when needed - quick replies whenever we are needing support. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros I like the email templates and the ease of sending out mass emails to donors. #### Cons The software feels a little outdated and can be slow when creating email templates for mailouts. I also feel like the website and donor pages could be updated for a more modern look and feel. User-friendly but could be improved. --- ### Do NOT use - Overall rating: 2/5 - Reviewer: Kim H. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2021 - Review source details: This review was submitted organically. No incentive was offered It has been horrendous. In three months, I have put more hours into trying to teach myself this platform, than I spent inside my old platform which I used for 15 months. When you email for help, they get back to you with screen shots and links to articles- very rarely could I get a real person to sit down and talk with me over the phone so I could adequately explain my issues. And it became clear early on that [SENSITIVE CONTENT] was bothered with the multiple emails I sent him with questions. I can only stress, again, that if I had received training/onboarding, the majority of those emails wouldn't have existed and I'd have been happily writing some other review for Donor View. The platform likely is great but I wouldn't know that since I have no idea how to use it efficiently. The lack of training and professionalism is appalling. I could not in good conscious recommend this company to other small non-profits (I am a company of one but we service around 3,500 customers annually) unless the training/onboarding issue is resolved. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros The marketing brochure and videos made it look amazing and super easy to use. #### Cons The "training" that was offered. I have paid for onboarding and did NOT receive it unless it was the link to several "overview" videos for each of the modules. Or maybe the consider my training/onboarding to be the repeated links they would send me to their "Support Site". Here, I could find hundreds of questions related to my topic which I then had to hunt through to see if I could find my particular question- and it usually wasn't there. The majority of my questions were one-off's specific to my company. I can only stress that had this company taken the time to thoroughly onboard/train me, I think I would have really enjoyed the product. As it is, my experience has been miserable. #### Reasons for choosing DonorView It looked like it was going to meet our needs and I was excited about the supports they supposedly offer. --- ### Happy Donorview user - Overall rating: 4/5 - Reviewer: Liz C. - Verified reviewer: Yes - Industry: Performing Arts - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Overall, we are finding DonorView fits the bill for our organization. It has a little bit of everything, which is just enough for us! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I really like that Donorview offers a little bit of everything. That was what convinced us that it was the right product for us. We are a small non-profit performing arts organization and we not only fundraise but also host events. So the CRM is critical but also the Events features have been invaluable. #### Cons I find the reporting a little challenging to figure out. I end up using trial and error to find the right combination of boxes to tick to get the info I need. --- ### DonorView is Easy to Learn - Overall rating: 5/5 - Reviewer: John D. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered Customer service has been responsive and has worked quickly to resolve any issues we have had. Thvisoes are very helpful in learning the software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like the email marketing and the ease of sending our newsletters and emails using their nice selection of templates. I like the CRM-find it comprehensive, easy to use and easy to maintain #### Cons Would like to see an upgrade on their payment system for events and tickets. Other than that, I loke working with all the elements of DonorView software. #### Reasons for switching to DonorView I was able to do more with DonorView with for less money. --- ### Do your homework...this one is frustrating! - Overall rating: 1/5 - Reviewer: Bryan K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered It does not live up to the hype that the sales team sold us on. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros We were "sold" on all of the great features and that it had an online auction portal. #### Cons It has been buggy and problematic since day one. There are NO data formatting restrictions, so you are going to get data in multiple formats. Junk in...junk out...very unprofessional look. No way to control that...and they don't seem to care about it either. Data pulls are inconsistent. You may tag something in a "Category" and then try to print using that tag, and not all of the tagged items will be pulled on the report. This is a disaster if you are trying to steward donors (and ones are left out). I have to login twice each time when I start. It glitches the first time almost every time. In the afternoon, the site gets VERY sluggish. I honestly would NOT recommend you go with DonorView...too many issues. #### Reasons for choosing DonorView We were promised it could do the same things as DonorPerfect in our comparison list. Does not live up to those expectations. #### Reasons for switching to DonorView Needed better donor record keeping for stewardship...and an online auction portal. --- ### Great Technology Platform - Overall rating: 5/5 - Reviewer: Deb B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros #1 Customer Service - Donor View embraces a service mentality that results in outstanding customer satisfaction. #2 Innovation - Donor View understands our non profit business environment and works with us to create effective processes. #### Cons The integration did take a fair amount of time and I was not part of that process . As a user the software training provided by DV was excellent. DV is not without it's problems. But in my opinion as one user - DV focuses on customer relationships so that our organization does not lose revenue, it seems like everyone that I have interacted with at DV is committed to viewing their operations from the customers' perspective. --- ### Excellent CRM - Overall rating: 5/5 - Reviewer: Waldo M. - Verified reviewer: Yes - Industry: Broadcast Media - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with Donorview has been exceptional. Implementing the CRM as our first option and choice for a new office, we have not been disappointed. Brilliant product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface is really easy to navigate. The company support is excellent and all questions/training is dealt with in under 24 hours. #### Cons While there were initially some functionality missing, the Donorview team are constantly working in the background to improve their product. No cons currently. #### Reasons for switching to DonorView Looking for more user-friendly environment --- ### Excellent customer service - Overall rating: 4/5 - Reviewer: Megan M. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: May 2020 - Review source details: This review was submitted organically. No incentive was offered We are able to maintain better records and save time with tax acknowledgements by using DonorView. It enables us to have a singular, cohesive database for donors, volunteers, and board members. It also allows us to easily conduct membership and event sales on our website. We are looking forward to utilizing additional features in the near future. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This company has some of the best customer service that I've ever experienced. They are always willing to help rectify or explain any issues that we run into. Overall, it integrates smoothly with QuickBooks Online. #### Cons Creation of events should force you to map items for accounting, as we've run into unmapped new events causing sync problems. We've also run into issues with DV sending data to QBO in micro details instead of being able to roll into a singular sales receipt. Hopefully, this will be one of their future feature updates. #### Reasons for switching to DonorView We were using two software products to maintain the same records, plus using a standard mail merge file. --- ### Very helpful! - Overall rating: 5/5 - Reviewer: Kim A. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered For the most part, I have no complaints. It is very useful software. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I only use this program to enter new people and record interactions. It is a wonderful tool to be able to keep track of not only their personal information (address, phone, email) but also make notes to help you remember connections that you have made and with whom. There is a place to enter their availability as well. For instance, I planned a "Christmas Wrapping Party", and was able to enter each person that participated. Next year, that list can be pulled up, and I have all of their contact information at hand! #### Cons There are many things that I still need to learn. My only complaint is that I have lost things in DV. It did not "save" for some reason. --- ### Donor View - Overall rating: 4/5 - Reviewer: Danielle B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2024 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience with donor view especially with their customer service. They have always been very prompt in responding and extremely helpful. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The overview of all events summaries and how easy it is to export reporting #### Cons It doesn't have all of the event planning abilities that I need. --- ### Great Software + Awesome Staff! - Overall rating: 4/5 - Reviewer: Sarah L. - Product usage: Used weekly for more than 2 years - Reviewed: July 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The thing I like most about Donor View is their quick and friendly customer support. Any question or issue that I have ever had over the past two years was able to be solved immediately. Their software makes it easy for us to manage multiple moving parts of our organization in one place. We are so grateful for the relationship that we have with Donor View and are looking forward to utilizing their software in even more complex ways in the coming year! #### Cons I would like to see improvements on the Email and Social Marketing platform. Uploading images, resizing and changing fonts should be easier. I also would like to see it so that when being viewed on cell phones, it renders correctly and fonts are the right size. It would be nice to just drag and drop photos, crop and then have them be sized correctly. I use a program called Canva, which sizes photos really easily- I would like if your program mirrored theirs. --- ### Afforddable & Efficient - Overall rating: 5/5 - Reviewer: Patti B. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered Good customer support and website well maintainted. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is intuitive for most functions and written and video instructions are available if not. #### Cons We have not had good success using the peer to peer fundraising function ## More reviews [Next reviews](https://www.softwareadvice.com/membership-management/donorview-profile/reviews/?page=2) --- DonorView Reviews, Pros and Cons - 2026 Software Advice