eFit Financial Software


 

eFit Financial is a cloud-based gym and fitness center management solution that allows clients to automate tasks and track payments in real time. This software caters to clubs of all sizes and types, including aerobics, personal training, boxing and martial arts facilities.

eFit Financial lets users manage memberships, schedule personal trainers, generate trainer payroll and manage invoices. It provides gym members with online scheduling, registrations and bill payment options.

Primary features of the solution include billing and payment collection, membership management, time and attendance management, online portal management, inventory control and scheduling. The solution is compatible with various browsers across a range of devices such as desktops, smartphones and tablets.

eFit Finance can be integrated with a third-party Full-Service Advantage solution, allowing clubs to access cloud-based applications and outsource all payment processing, billing and collections. Customers include World Gym, Pro Fitness USA, My Personal Trainer, Gym X, Rock Club and AHC.

 

eFit Financial - Login
 
  • eFit Financial - Login
    Login
  • eFit Financial - Dashboard
    Dashboard
  • eFit Financial - Manage contacts
    Manage contacts
Supported Operating System(s):
Web browser (OS agnostic)

20 Reviews of eFit Financial

Showing 1-20 of 20

 

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Fran from The Gym
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Overall the software does everything that gets the job done.

Ease-of-use

Functionality

Product Quality

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Value for Money

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Pros

We've used it since 2004, get's the job done, has a ton of reports and you have the best customer service.

Cons

Not user friendly for our customers, no calendar for website, always run into querks with the activity scheduler, does not have features that competitors now have.

Source: Capterra
 

Laura from Serendipity Women's Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

We have been having software issues.

Ease-of-use

Functionality

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Pros

The Monthly fees are reasonable and that we do receive our funds. The customer service team is always available to help, but having to call them takes time from other important tasks.

Cons

The software is not very user friendly, software bugs, some other issues. The main problem is the system constantly timing out on us.

Source: Capterra
 

Jason from South Allegheny Community Fitness Center

April 2017

April 2017

Quality Product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Quality
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Support

The service is exactly what we need for our facility.The staff is a phone call away when we have any questions or need assistance.

Source: Capterra
 

Joe from Average Joe's Fitness

April 2017

April 2017

Good, could be better

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Overall, we are happy with Efit but will always explore other avenues for the best interest of our business. We always try to inform Efit that we are a smaller club and every dollar counts for us. I do have to praise the Customer Support, they are great to deal with. I deal ALOT with our reps is lucky to have him, A+++++

Source: Capterra
 

Geoffrey from Tornado Fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Thanks for the support!

Ease-of-use

Functionality

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Value for Money

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Support

Thanks for the support! Staff are always helpful as they can be. They are almost always very polite to my members, which is SUPER important when running a business. I'd like a few changes in the software, but nothing major.

Pros

Various report options. Blast emails. Connectivity to other software I use.

Cons

I can't use a Yahoo email account, such a pain. My members can't cancel their own reservations from the scheduler (would be nice to have that as an option that gyms could turn on/off as appropriate for the situation.) Finding certain things I'm looking for can be a maze so sometimes I just call and ask since it's just faster than hunting for an hour lol

Source: Capterra
 

derek from healthy evolution fitness.

April 2017

April 2017

Greatly disappointed

Ease-of-use

Functionality

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Value for Money

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I feel things are made very difficult to help resolve a customers account with fees. I feel by making it so difficult it in return causes customers to want to leave our facility losing not only us money, but you as our processing company. I feel if things are this difficult and i cant be the only person feeling this, then they should be better explained in great detail when someone is asking about products and services. When i asked about fees in the beginning it was explained to me that efit will do what is best for the customer. When you have a customer that refers several members, has multiple people on his own account, and also purchases other services with the club, it seems almost ridiculous to force him to take time away from his 12 hour day to go into a bank to get a print out letter of fraud on his account. I have 2 locations and lots of members and this isn't a common request i have had. I feel greatly disappointed on how this was handled.

Pros

not difficult to operate.

Cons

the lack of understanding and compassion if clubs lose members due to e fit being unreasonable.

Source: Capterra
 

Elbert E. from Next level fitness
Number of employees: 2-10 employees Employees number: 2-10 employees

April 2017

April 2017

Good software, Really helpful, knowlegable staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Plenty of uses in the software and really helpful staff.
Pretty easy to use once everything is populated with your businesses information and calender.

Pros

Nice staff. Plenty of uses.

Cons

Can't check members into separate categories or track classes without using the calender.

Source: Capterra
 

Jim D from Your Fitness 365 #2 LLC
Number of employees: 11-50 employees Employees number: 11-50 employees

April 2017

April 2017

Efit review

Ease-of-use

Functionality

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Value for Money

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Customer service is good. I would like more options for the check in systems and more options for credit card processing.

Pros

Ease of use

Cons

Need more options for check in system. The ability to group members by class attended.

Source: Capterra
 

Jake from Fit24
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Wyoming gym owner

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Support

eFit continues to make great improvements to their software. I've been using eFit at my gym since 2008. Customer service is always helpful resolving problems and answering general questions. I recommend eFit Financial for any gym or studio. The program works great for 24hr access and now I can finally use the program on the Apple computers here at my gym! Thank you tech support and especially Amanda Herber!

Pros

I can use my Macbook Pro and iMac now!

Cons

Scheduler - I haven't checked it out recently because I use Mindbody for all of the classes so maybe it's better than I think.

Advice to Others

Overall I like it better than the over-complicated Mindbody program but I need a great scheduler.

There is an intermittent problem when a member is cancelled sometimes it will not automatically delete the user from Brivo so the user still has access. We are all aware of it here so we usually double check Brivo when a member is cancelled.

Source: Capterra
 

Meloni from Mountain Muscle

February 2016

February 2016

A bit much to take in. I think it may be overly detailed

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Wonderful customer service and help is around every corner and that is a huge necessity . There are sooo many report options it's rather overwhelming and may be a bit too much. Not a huge fan of the Activity Scheduler. Packages are really difficult to put together and, aesthetically, it just doesn't look good. Member Maintenance is nice to work with and user friendly

Source: Capterra
 

Laura from Serendipity Women's Fitness

February 2016

February 2016

EFit is Top Notch!

Ease-of-use

Product Quality

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I spent several years with the same billing company. I was familiar with their software and resistant to change, however, circumstances became such that I had no choice. EFit has gone over and above to make sure that I am comfortable and completely trained on the software. The customer service has been first rate. I would highly recommend them.

Source: Capterra
 

Matthew from Rapid Fitness

February 2016

February 2016

Great service, Easy to use

Ease-of-use

Product Quality

Customer Support

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Pro: CUSTOMER SERVICE. Any time I have a question, I have contact information to a real person at the company that generally replies in under 24 hours. That is a huge deal when it comes to best serving the members in my gym, and when I am uncertain about something.
Pro: Training. I've been offered several times to be trained on the service, and it has been offered to my employees as well. It is just part of the program. It took me about a week to get familiar with the software, but past that it was generally easy to use. Any question I had after the training, I got a reply and answer in under 24 hours and someone offered to do a live training with me on any question I had.

Con: Sometimes when renewing a membership, it does not activate the access card paired with the account, but I believe there is a reminder when renewing an account that tells you to "remember to activate the card in Brivo(the access card system)"
Con: It is exclusively partnered with Constellation Payments and they charge the member $30 for a declined transaction. I think that charge is steep, but that is what Constellation Payments does. Maybe have a couple payment processor options.

Overall: very happy with the service. I can do anything from scheduling to billing to point of sale. Easy to use, and I can access it from my couch at home. The only thing I'd want is possibly another payment processor as stated above.

Source: Capterra
 

Jen from AMI Health & Fitness

December 2015

December 2015

Who did they pay to give it a 5 Star rating?

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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Product Quality
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I have lost clients due to their collection tactics. I have asked them on several occasions to contact the fitness center prior to harassing our clients. We have a valued personal relationship with each of our clients. I would much rather make a phone call to my client to update their credit card information. Efit sends threatening letter, emails and calls. It is overall not user friendly and out dated. The customer service representatives are friendly, and help to the best of their ability, but the software is terrible. Looking forward to the end of my contract so that I can find a real software that fits our needs.

Source: Capterra
 

Donna from American Woman Fitness Center

August 2013

August 2013

Great system

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
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Support

eFit Financial is a great system. We can call them with our questions and they always have the answers!

Source: Capterra
 

James from Ladies Movement Fitness Club

August 2013

August 2013

Excellent Service

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

It is with great pleasure that I can offer an overall excellent recommendation for the eFit Club Management Software and Services. The customer service is the best in the industry in my opinion. In addition, I've received nothing but positive feedback from members of our club that have had contact with eFit Customer Service. Always polite, professional and courteous to our members.

The software solution offers best-of-breed functions and features and is competitively priced to provide an excellent ROI.

The services that eFit provides saves my staff time and headaches in the back-office routines that are required for any health/fitness club.

Overall... an EXCELLENT rating !

Source: Capterra
 

Fran from The Gym Fitness Center of Castle Rock / Crossfit Castle Rock

August 2013

August 2013

EFIT Financial easy to use & great customer service!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
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Support

This software has absolutely every report you can possibly imagine! It is very easy for the beginner to use yet provides a tremendous amount of data for the more advanced accountant.

My staff rarely has issues, however when we do, the customer service staff is always very knowledgeable and accommodating.

There is a lot of versatility as well. I run two divisions and the software allows different ways to track different revenue streams.

Source: Capterra
 

Brett from Monroe Physical Therapy & Training Room

August 2013

August 2013

Efit Financial Review

Ease-of-use

Product Quality

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Ease-of-use
Usability
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Quality
Support

The efit software has been a great service to helping operate our fitness gyms. Not having to collect monthly dues from patients is a major time server. The ease of being able to view all transactions, billing dates, exp dates, etc. is beneficial to reduce errors during cycles beforehand.
The customer service department is outstanding. Any time I have a question, I am confident that it will be answered promptly and effectively. They are always willing to help and go the extra mile to resolve issues. Voice mails / emails are always returned with any advice needed. I can't say enough about this department, excellent job with the training.
The only con would be not having latest program on the computer can sometimes slow things down, but this is not an efit issue.

Source: Capterra
 

Megan from American Health Centers

August 2013

August 2013

Efit Financail Awesome job!!!

Ease-of-use

Product Quality

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Efit Financial is a wonder service for our health clubs. We have 5 different locations through out the tri state area and never had a bad experience with this soft ware. The program is really easy to use, and its web based so I can log in anywhere to do my work. Very easy to understand if you would have questions they are all very quick to get things set up and trained.

Source: Capterra
 

Kevin from Boulder Rock Club

August 2013

August 2013

eFit Club Management Software & Financial Services

Ease-of-use

Product Quality

Customer Support

Ease-of-use
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eFit Club Management Software is an intuitive, easy to use system that helps manage our club's members. Billing, check-in, membership changes are all simple and immediate. Members can use the Member Portal to help manage their accounts, saving us more time at the front desk.

eFit continues to make improvements on their software and listen to their customers feedback and requests. We have been using eFit for 9+ years and are very satisfied with the software and the company.

Source: Capterra
 

Gino from Bad Boy Gym

August 2013

August 2013

Owner

Ease-of-use

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i am the owner of Bad Boy Gym Royal Oak Mi 12 thousand sq ft gym with more and 2 thousand clients I been with lots of company before but there is no one can compete with Efit financial I been working with Efit financial more and 3 year they provide excellent service for my club ! If you have any question please feel free to call the Bad Boy Gym 248 850 7075 ask for the owner

Source: Capterra