Glofox Software


 

Glofox is a gym and studio management software and app solution, tailored to the unique needs of gyms, fitness, yoga and pilates studios. The software helps gym and studio owners to streamline admin tasks such as class scheduling, member management, billing, reporting and check-in.

With Glofox, gym and studio owners can drive bookings through a dedicated Member App, which is a custom branded app (iOS and Android) for your members to download. Members can book and pay for classes, courses, appointments and memberships directly from the mobile app.

Glofox also offers a website portal that integrates into an existing website and allows members to book and pay for classes and memberships online. This same portal can be connected with your Facebook page, so members can book and pay straight from your gym or studio’s Facebook page.

 

Glofox - Admin dashboard
 
  • Glofox - Admin dashboard
    Admin dashboard
  • Glofox - Booking list
    Booking list
  • Glofox - Custom member app
    Custom member app
  • Glofox - Mobile booking
    Mobile booking
  • Glofox - Mobile payments
    Mobile payments
  • Glofox - Report builder
    Report builder
Supported Operating System(s):
Web browser (OS agnostic)

91 Reviews of Glofox

 

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Software Advice Reviews (7)
More Reviews (84)

Showing 1-7 of 7

Niamh from DIT Fit2Go Club
Specialty: Campus fitness centers
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Fit2Go Club App

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Glofox developed a members management software with an integrated booking and payment system providing our fitness club with the perfect business solution.

Pros

The App is easy and convenient for our members to use.
The best feature of our new Fit2Go Club App is that it was a custom branded mobile app with our own branding that could be downloaded from both Google Play and Apple stores.

Cons

Ideal solution for our needs - no specific cons.

Advice to Others

Given that our primary demographic and the prevalence of App and mobile phone usage by students, this is the perfect solution for us.

 
 

Greg from High Definition Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

Booking/ Management application for smart phones

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

High Definition Fitness has been open for a little over two years. At the beginning, we took bookings for fitness classes over the phone. This became unrealistic as HD Fitness grew and grew. Glofox developed a booking application for the gym and it gives the power to members and 'pay as you go' clients to book fitness classes up to a week in advance without having to contact us directly.

Pros

The application has saved us a lot of time which can be utilised doing other tasks in the day to day running of the gym.

Cons

The staff at Glofox were always on hand to answer any questions we had regarding the app and their support network is top notch! Can't fault it!

Advice to Others

Glofox were a pleasure to deal with during the development stages of the app and with training on how to use it to our maximum benefit. So even if you're not really strong on the tech front, this will be the perfect solution for your gym.

 
 

Claire from Wicklow Yoga
Specialty: Yoga studio
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

It's made my life easier and my clients love it!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

After doing a whole lot of research I came across Glofox. I have been signed up with them for a year now and to be honest I've not looked back.The software does everything I need and more.
Customer support is 100% and that has been consistent throughout the year. They have always been friendly, patience and very helpful, for that alone I would recommend them.
I love using the software but what is better is my clients love the app. I was redesigning my website and thought it was a novelty, but actually it has been much more than that.
I am very happy with Glofox and would highly recommended them.

Pros

It's easy to use, clients are really impressed with the app. Its cuts down on admin so saves me time. I can now reach everyone with push notifications and clients can be responsible for their own classes which again saves me a number of emails and calls.

Cons

I would use the shop if there was a shipping option. To allow therapists to be able to access their part of the app to adjust their personal schedule.

Advice to Others

Go for it!

 
 

Tricia from Devine Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

So easy to use for both myself and my clients , thumbs up

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

I'm not very good with technical stuff so I didn't think an app would be good for me, might give more stress than it's worth. I was wrong , it's fool proof (example- ME !!!)

All my clients tell me how good and easy it is to use, I'd be lost without it now, 90% of my customers use it to book with me and I can see how classes are doing for the week ahead. Payments go through very speedy from customers. Can't fault it , wouldn't have a business without it now.

Pros

Easy to use

Cons

Payments don't reach my bank until the following week but I don't think that's Glofox's fault.

 
 

Junior from TA Fitness
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Committed to helping your business succeed. 10/10 Glofox!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

My experience with Glofox has been fantastic. The training was very easy to follow and their support team made sure I had everything I needed to get up and running - very understanding and always happy to help out with any queries.

Pros

The admin dashboard makes it really easy to keep track of my class schedule, memberships, payments and overall member activity. If you want to spend more time than ever before with your clients helping them achieve their goals, you need a system like this! The reporting section of the dashboard makes it effortless to monitor our performance: sales (by class, membership, course or even trainer), first time visits, bookings and attendances etc. This is great for identifying areas of the business that have room for growth. The app itself is so simple for our members to use. They can easily book their class or course and even pay for it straight through the app. If there's an update or news that I need to circulate fast, I can do it with the app, minus the hassle of calling up clients or wondering if they opened the email or not. These push notifications through the app are a great way to promote new classes or courses too. People see our messages on the home screen of their phone almost as soon as we send them and they can book in on the exact same platform. The perfect way to increase bookings and keep the momentum going! Not to mention, a great way to generate new leads. We can promote the app and encourage potential members to download it and get a taste of what we have to offer.

Cons

It would have been great if we found Glofox sooner!

Advice to Others

Don't overlook a software like this and what it could mean for your business. The team at Glofox are committed to helping you stay ahead of the competition. The value of that alone is so much more than what their competitors have to offer. 10/10 Glofox!

 
 

Emma from Yoga with Emma
Specialty: Yoga studio
Number of employees: 1 employee Employees number: 1 employee

October 2016

October 2016

It's Engaging and Easy to Use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Since opening my Yoga business 4 years ago, I found keeping my students engaged and keeping on top of my cash-flow was challenging. From working in some yoga studios I was using their online booking systems to check in students and payments. I found other systems cumbersome to do the most simplest task.
One studio I hold yoga classes was (and still is) using Glofox and thought this was so much easier to do book, check in and receive payments, all online! I contacted Anthony from Glofox and showed me how easy it is to set up, and share with my clients.


Pros

Payments are processed by another Irish company called Stripe. This is an additional module to the Glofox suite but it is coupled with the simplicity and seamless completion. This gives me and my clients an Excellent Customer Experience.

Cons

If I do encounter issues with memberships and sometimes issues with students not able to book a class, support is only an email away or on their website, with a very quick response it is sorted. No delay and supporting the above mentioned, Excellent Customer Experience.

Advice to Others

I would be happy to recommend Glofox to Freelance Yoga and Pilates teachers as well as existing Yoga studios.

 
 

Kacper from Lifestyle Studios
Specialty: Gym
Number of employees: 2-10 employees Employees number: 2-10 employees

October 2016

October 2016

Excellent Product!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Great product, great customer service. Our members love the app, the first thing they always mention is the ease of use and professional design. It has everything we need from setting up membership subscriptions, pre-paid memberships to class bookings, courses, offers, promotions and much more. Delighted with the product, I would highly recommend Glofox to anyone looking for a membership management app.

 
 
 
Showing 1-20 of 84

Carlo from AfterBurn

August 2017

August 2017

Glofox is fantastic software that is enabling my business to grow with great features

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Client can book and cancel my Hiit class easily
online payment function
I can view the bookings and member info easily in the app
I can change the time of my class without having to cancel everyone's bookings
Members also have the Facebook booking option too

Cons

Desktop version is not the smoothest , had trouble getting from one section to another (too slow). Not able to know when customer has paid a single class on the app

Source: Capterra
 

Dan from Ludus Enkrateia (The Ludus)
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Great!!! Friendly and unstressed. Gave me the confidence to follow my true path.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
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Support

Less Stress really. You can focus on your strengths and on your clients. Do not have to worry about transactions or being at two places at once. You get more than what you pay for. It helps you to also grow your business and expand in various ways all while keeping stress levels low.

Pros

How easy it really is. Structured so well, that all you have to do is fill in the blanks. I was actually surprised on some of the features because I would have never thought I would need certain things. So it added to my business plan and gave me more knowledge.
The customer service is really great! I believe that is why I went with Glofox. I understand (like everything) that products will evolve and change. Glofox is aware that there may be things that will change, they know the product is great but not perfect. But they are always searching, learning from their clients, they listen and empower clients to have a forward and back dynamic so that they can make this software great and most importantly help people like me to focus on what I do best. Kudos to the support staff, working with you guys made life easy for me, all of you are sincere and genuine which made it easy for me to express and share my aspirations and philosophy with you guys, making this process very seamless and easy. Thank you and I look forward to continue working with you all.

Source: Capterra
 

Carlos from Cranked Fitness LLC
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

Very happy with our experience and decision to utilize Glofox as our fitness studio software.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Saved time, effort,man-hours on administrative task.

Pros

From the very start the experience has been better than expected. The sales department immediately returned our call when initially inquiring about the software. They provided the answers to all our questions and scheduled a demo as soon as possible since we were on an aggressive timeline of trying to open our studio within 6 weeks of contacting Glofox. From onboarding, to setting things up, to getting us rolling within that timeframe was very impressive. Our questions while implementing were answered in a timely fashion and the online knowledge based articles they have on the product are very helpful and provided recorded steps of a lot of the task which make it even easy to implement. The smartphone app that comes with the package has been a blessing in disguise as it saves time and man hours allowing the members to see and schedule classes, pay for memberships, purchase merchandise, see studio news and updates right from the palm of their hands! Our members love the ease and use of the app not to mention us as small business owners. Last but not lease our post sales have been very impressive at this point and we believe the Glofox application has played a big role since it puts our business right in the hands of the potential and now members of our fitness studio. In the first week, we already have 31 members signed up for one our various packages via the app. As of this writing another 17 potential members have downloaded the app. Not to bad for the first week in business

Cons

There should be a way of modifying or even copying and pasting certain things within the dashboard like memberships, classes, etc...

Source: Capterra
 

Andrea from Malu Yoga & Fitness
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

The staff are attentive, and extremely patient and helpful.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Ease of monitoring classes and analytics. The custom design provided by the design team is brilliant and pops right up during a search. The ability for clients to book classes straight from FB.

Pros

It's super user friendly and getting set-up was very quick and easy! My instructors also said it was easy for them to set-up and view as well.

Cons

The only opportunity so far is there isn't a link to Instagram, like there is to FB, but I am told that it is currently in process.

Source: Capterra
 

Keith from Heat Cardio Club

August 2017

August 2017

Opening a new fitness studio and have found this software and company extremely easy to work with.

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Support
Pros

The process so far has been pretty seamless. We described our business needs and glofox was able to show us how the software could meet them. Also they developed the app extremely quick

Cons

There really aren't any cons yet. We haven't opened for business yet so maybe we will notice some problems in the future. The only item we wish the software could change is allowing a single user to be both an admin and trainer using the same sign in credentials.

Source: Capterra
 

melissa from FIT the fitness boutique

July 2017

July 2017

BEST SOFTWARE COMPANY FOR FITNESS STUDIOS/ the branded app, the customer service and ease of use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

THE BRANDED APP is easy to use for both clients and admin. The customer service is top notch and easy to fet in touch with.

Cons

other than a few glitches here and there as in all software, there is very little negayive about the app

Source: Capterra
 

Stephanie from Oski Yoga, Barre, Pilates and Meditation

July 2017

July 2017

Incredible

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

So user-friendly and easy to navigate. The best part was the customer service, it really is incomparable

Source: Capterra
 

Dominic from Impact Academy Ltd.
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

Viable but slightly an incomplete product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I liked the idea of using an app and an easy system of payment, but it heavily depends on your consumer age group.
Reports were great indicators of revenue and made it easy to pay instructors.
Customer support is very friendly and helpful in fixing issues and many features we complained about were fixed in the end. A large directory is available to help use the program.
Able to check how many people booked into a class before hand (although rarely did people book long in advance).
Refunds were easy.

Cons

The issue with Glofox is that it is completely filled with glitches. Everyday people would come and complain that they couldn't pay, their account showed credits but they didn't actually have any, or they bought 4 membership packs because it was too easy to pay with the system.
Other issues: No family functionality, to sign in a family doing a class they need individual accounts and to log in separately. There is no rule for mass deletion/creation of classes and has to be done manually.
Most annoying problem: After the class starts people cannot pay. This means I have to sign them into the class causing me admin.
Other annoying things:
Glofox announcements don't notify the customers unless they check the news, meaning important info is ignored.
Report filters are NOT ORGANISED, meaning I have to scroll through 340 classes to find 1 class. Very annoying.
At the start there were many app issues such as random closings, missing classes, and general payment issues.
If someone wanted to join another class 10 minutes before the end of their class it would not allow it as it "overruns". Basically stopping me from making more money.
If someone couldn't use technology then I would have to use a 'Guest' account, but if you can't book it in to lessons going on the same time, you end up being unable to get correct numbers for your classes...

Source: Capterra
 

Sean from Sean Kilroy Fitness

June 2017

June 2017

Easy to use and excellent customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The software itself is great. Its easy to use and great to track payments and activities from members.

Cons

Not 100% certain I am getting the value of the software. Members booking into classes is a new thing for me and the members but hopefully they can start to using the app a bit more.

Source: Capterra
 

Paul from Lean Fitness Studios

June 2017

June 2017

Brilliant customer service from Glowfox and helped us to set up very quickly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

How easy it is to manage and for clients and members to use. Also love the report section, push notifications and payment integration with STRIPE

Cons

I don't really have any negative comments to say about Glowfox - from the first phone call right up to the continued support I'd recommend it to anyone in the fitness industry

Source: Capterra
 

Karen from SB Fitness

June 2017

June 2017

Really happy with the progress in only a few weeks, great support from Glofox!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy for our gym users to join and easy for gym team to operate. Can see the positive impacts on our business already.

Source: Capterra
 

Jerrod from Rose Heights Church

May 2017

May 2017

Great from the initial inquiry through to implementation!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

User friendly with outstanding integrated tools, like reporting and easy customer communication options.

Source: Capterra
 

Edele from Fitness with Edele

May 2017

May 2017

Very easy to use. Extremely helpful customer support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use.
Great back up and support
Friendly staff
Colourful app
Easy dashboard to use
Great instructions if anything goes wrong
Quick feedback on any issues or problems
Quick enough to learn how to use
Members learned how to use quickly
Ease of payment methods
Takes pressure off us having to remind members of renewals
It has generated us more members
Greater flexibility for members for class booking and visibility to class spaces
Takes pressure off us to control and manage bookings
Easy access to members details
No revenue lost on delayed renewals

Cons

Can sometimes be slow but it is improving
Took my members a week to transition to change but all good now

Source: Capterra
 

Jon from Georgetown Country Club
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Excellent support and customized app- they overdelivered and with a very tight timeline

Ease-of-use

Functionality

Product Quality

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value

Club membership booking and billing/organization and app

Pros

Turn-key, intuitive to work with, And, the team then customized when I need it for the software to align better with our club terminology. You can have great software and then bad support and the whole thing goes south- glopfox is exactly the opposite. The software platform is great but then add a team that executes under a tight timeline- big win and valuable software/partner! Thanks to the customer service team, thank you design team, and the app team you're the best !!! I highly recommend you to anyone!

Cons

No cons really...enhancements? Maybe develope a Quickbooks interface so all sales can import into Quickbooks. Also, maybe add an auto crop feature for picture imports.

Source: Capterra
 

Sarah from CrossFit Unforgiven

May 2017

May 2017

More WODs, Less Admin! A++

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Crossfit is all about community and making our athletes feel welcome. Having to ask athletes for their due payments at every session was completely ruining our vibe. The payments aspect of Glofox not only saves me so much time, but I'm no longer losing money because I want to avoid an awkward conversation. Everything is automated. Athletes book in for their WOD through the app, pay through the app and I can easily track all of these details in my Glofox dashboard. Recurring memberships mean I don't have to do anything - ANYTHING. It's so simple, makes such a huge difference to our revenue each month and gives me back a bit of sanity!

Before Glofox my box was run on pen and paper. Not organised and definitely not scalable. If I ever wanted to expand the business I'd need to get my processes together. And that's what I did. When I realized how much money I was actually losing from my pen and paper approach, my decision was made.

The support team were superstars getting me up and running! So happy to help. They have an online knowledge base too that has quick how to articles and videos - so helpful!

Source: Capterra
 

Alisandra from FitNut Loft

May 2017

May 2017

Great app - saves me loads of time and money

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

clients can pay, book and cancel their own classes. I don't have to take any cash, and it saves the headache of taking bookings by sms

Cons

I can't automatically cancel classes if no one has signed up. For a small studio I rely on my free time if no one comes, i cancel classes.

Source: Capterra
 

Jonathan from School of Yoga Townsville

May 2017

May 2017

The Glofox App, Functionality, Team and Support are excellent.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Very quick and easy to setup. Facilitates Customer Intimacy. The Glofox team are ready and willing to help when you need support.

Cons

I would like some functionality improvements prioritised:-
-Ability to make Private Memberships available to a member once the member is verified in studio (such as Concession Memberships)
-Ability for someone to be both a Student and a Teacher. Currently you need two entities (email addresses) for each person to facilitate this if they are both a student and a teacher
-Ability for Admin to customise the order of the Memberships in the Memberships Tab/Screen

Source: Capterra
 

caolan from Agoge strength and conditioning

May 2017

May 2017

A great service provided from the get go!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

I like the way we can easily manage payment schedules and keep track of money in/out, helping us to focus on moving the business forward rather than wasting time on administration.

Cons

Can sometimes be tricky for Apple users, when someone has set aside time to register sometimes it can be off putting.

Source: Capterra
 

Glenn from Irish Altitude Chambers
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Glofox is a critical part of our daily operations and we couldn't operate without it

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
Value
Support

Customer convenience is the biggest advantage. They can view, book and cancel without a messages or calls, back & forth ensuring our administration team don't end up spending their time with bookings and customer queries

Pros

It's extremely user friendly and has been simplified to ensure minimum amount of steps required in all customer aspects from booking classes to purchasing memberships. It allows customers to book in at any time of the day or night & allows us to have full transparency of who's attending each and every class.

Cons

Amendments to memberships are cumbersome and require alot of manual input. The new dashboard has excellent features however there were some nice parts of the old dashboard that have been lost which were very useful for our daily management information

Source: Capterra
 

Richard from Strongbodies
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

Easy to use software with great support staff

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

It reduces my admin and allows me to focus on my clients and classes. I am able to simply manage payments also.

Pros

Easy of use, i can organise workshops and classes very quickly. It is intuitive and does what it says on the tin.

Cons

Some members have had issue logging into their account. This can be a little frustrating but the support team are on ti.

Source: Capterra