--- title: "ABC Glofox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ABC Glofox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ABC Glofox is a good fit for you!" source_url: "https://www.softwareadvice.com/club-management/glofox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ABC Glofox](https://www.softwareadvice.com/martial-arts/glofox-profile/) / ABC Glofox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/martial-arts/glofox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/martial-arts/glofox-profile/alternatives/) # ABC Glofox User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 356 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 255 reviews (72%) - 4 stars: 53 reviews (15%) - 3 stars: 12 reviews (3%) - 2 stars: 9 reviews (3%) - 1 star: 27 reviews (8%) ### Most mentioned pros - It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. - It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. - Solid platform for managing a Pilates studio ### Most mentioned cons - Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. - Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. - I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. ## ABC Glofox customer reviews Showing reviews 1-25 of 356 (page 1). ### So far so good! I'm happy! - Overall rating: 4/5 - Reviewer: Natasha B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So far so good and my clients like it. I can quickly makes changes to my schedules or check my clients attendance and profiles. It's pretty cool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy, user friendly scheduling and client booking. Their customer service is also very good. My onboarding was excellent. #### Cons No direct links to my business on glofox. Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. --- ### Happy with Glofox so far! - Overall rating: 5/5 - Reviewer: Alexandra D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered From [sensitive content hidden] in sales to [sensitive content hidden] in onboarding, I felt very supported with Glofox #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was readily available and went above & beyond to support my needs and the development of my app and software. #### Cons I see some negative reviews online however, I've yet to run into any cons with Glofox. #### Reasons for choosing ABC Glofox They had a great Black Friday deal and I was impressed with their offerings and customer support during development. #### Reasons for switching to ABC Glofox Acuity was no longer able to meet my needs as a Yoga studio. --- ### Very happy with this product and service. - Overall rating: 5/5 - Reviewer: Carolyn R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Apps are the way to go. Very professional and easy to use. Glofox provides detailed accounting reports which makes my job easier. As I am not the most technically inept I use the customer care team quite a bit and I have always found them very diligent and fast to act on my queries. It's great to have so many tools available via Glofox but also have that knowledge that there is a team behind the software to help when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very quick to help and and answer questions. Super easy to use. Customers loved having the app. #### Cons Nothing I was very happy with it's continuous development to improve and the team listened to any feedback I gave. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Anuj K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using Glofox for the past 1.5 years, and they have been very supportive and helpful in making things easier for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking appointments, handling clients, filling the waiver and terms & Conditions. Preparing receipt with the customer TRN. #### Cons Everything is good. I don't have anything that shows something is bad with the application. Everything is smooth. --- ### User-Friendly and Efficient - Overall rating: 5/5 - Reviewer: Kudzai D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, ABC Glofox has been a valuable tool for managing our studio and streamlining administrative tasks. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I liked how user friendly and reliable the platform is. It makes day to day operations much easier and saves our team a lot of time. #### Cons Some advanced features took a little time to get used to, but overall the platform has worked well for us. --- ### Expected a lot more - Overall rating: 2/5 - Reviewer: Vital d. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered This is the first gym management tool we have used, so I can't compare to past experiences. But Glofox is not robust, they are not solving the problems, and I kinda regret having chosen them.Very important point: integration with 3rd parties (such as mailchimp) is not good, and as they are developing their own thing, it will never be. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We like the user front end, the way it looks in our web. Not the best UX though, only one customer has been able to find how to cancel a class. The rest just report "I can't cancel". #### Cons Language bugs all around (we use spanish front end) , all reported, barely fixed so far. A lot of hard coded stuff we can't fix using the tool they provide for custom copy. A lot of copy edit was needed for spanish.Many bugs found and reported, also suggestions for UX we have made... they may just be focused in that new service "amplify" and now finishing the core product. #### Reasons for choosing ABC Glofox We liked Glofox web front end and we thought or were told it would fit all our needs. The price was also a factor at first, but Mindbody at the end did an offer for the first year that was very competitive. --- ### Easy to work with - Overall rating: 5/5 - Reviewer: SkateBird M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Glofox is easy to work with! The platform is user friendly plus they have phone support which is very helpful for any eventuality. Ideal for CRM, team calendar, memberships and sales transactions. --- ### Love Glofox - Overall rating: 5/5 - Reviewer: Keesha C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Any issues I’ve had have been handled fast and easy! I loved my rep and architect, and when I needed customer service late at night they helped me right away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Back end having everything you need to run a successful business and follow up with customers. It’s easy once you get through on boarding. #### Cons When I input class times the thing that bothers me the most is having to go off of 24 hour time clock but I’m sure I’ll get used to it. #### Reasons for choosing ABC Glofox Better back end management for my business --- ### Good Overall Product - Overall rating: 5/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered GloFox worked just fine for what our facility needed at the time. I wasn't looking to switch platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was pretty easy to learn how to use and to apply it. Managing the memberships and their payments was easy. #### Cons I understand that these things cost money, obviously. But we ended up switching to a platform that put the cost on the members in a fair and balanced way. --- ### Very good and supportive - Overall rating: 5/5 - Reviewer: Kamil R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was always so responsive and supportive. He's a great asset to your team. #### Cons SMS limit per month on the highest package. I think it can be increased or unlimited with the top tier package for customers. Apple pay would be a great benefit to the platform as well. Separate appointment emails for businesses i.e sauna appointment confirmation would be totally different than a sports massage appointment confirmation. --- ### Great product and new improvements however some very frustrating features - Overall rating: 4/5 - Reviewer: Katie J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time. The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members. #### Cons The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision. We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class. #### Reasons for choosing ABC Glofox as above #### Reasons for switching to ABC Glofox Glofox is better value for money. Own app feature. Easier to use for multiple studios. (We went from 1 to 2 studios just after changing to glofox). Better reporting features. #### Vendor response Hi Katie, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied June 2020 --- ### I Recommend! - Overall rating: 5/5 - Reviewer: Naomi M. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really have appreciated my time with ABC Glofox - everyone is professional and positive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like how quickly [sensitive content hidden] would respond and get back to me! Being in higher ed, we can get busy really fast once the semester has started, [sensitive content hidden] did a great job of checking in and making sure we have everything we need. #### Cons The timing of receiving our product was not the best due to the semester starting but overall, it was nice have a great support team. #### Reasons for choosing ABC Glofox n/a #### Reasons for switching to ABC Glofox Price overall was expensive for Mindbody and it can be hard to teach staff to use --- ### Expensive. - Overall rating: 2/5 - Reviewer: Will B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Poor. There was a lot of support and offering of deals prior to sign up. Beyond that point the price was hiked up hugely and terms changing meaning we were wrapped in for a long time. I would not recommend. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros It was relatively simple to use and familiar from having previous usage at another gym. #### Cons The software available was very basic for the cost being extremely high. We had plenty of user problems too with people struggling to process their payments and lots of crashing within the app. I am extremely disappointed with the change in terms meaning we now have to pay for another 3 months worth of usage on a product we now won’t use. #### Reasons for switching to ABC Glofox A more rounded software offering more function for a fraction of the cost. --- ### Outstanding product with amazing service! - Overall rating: 5/5 - Reviewer: Kerry Q. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The systems ease-of-use, functionality, flexibility, customer transparency exceeded my expectations. The onboarding account manager was so friendly, approachable and accommodating - answering emails efficiently and jumping on a Q&A call at the drop of a hat. I have launched my new studio within 3 weeks using Glofox, and had a fantastic result the same day of launch - Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving! #### Cons There is no instagram link option for your profile (only Facebook and Twitter). #### Reasons for choosing ABC Glofox Price, ease-of-use, functionality, and integration. --- ### Do NOT sign any renewal contract before you try - Overall rating: 2/5 - Reviewer: Marnie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I spent a decent chunk of money (~$650) to simply try out the program for 3 months; 1 week in I knew it wouldn't work for my needs, but gave it the ol' college try to see if it would grow on me. They didn't have recurring appointments, so I would need to log in daily to add in my recurring clients in advance so those slots didn't fill. Fair enough, it just doesn't suit my needs at the moment.Since I've decided that this program didn't suit my needs/wants, I've been trying to cancel my renewal for over 2 weeks now with no one from customer service getting back to me. There is no way to cancel for myself online, so I've been reaching out to customer service with phone calls & emails, as well as the people who helped me through onboarding (who were wonderful along the way btw) but no one is getting back to me with a solution. The one response I got from my onboarding person was not the answer to my question, but rather a link to book an appointment with her, with her only availability being after my renewal date. Not impressed with the follow through on this! Kinda feels like they do the work to get you into a subscription, but none of the work to keep you happy once you're past onboarding!If the cancelling hasn't been such a hassle, I wouldn't have a negative thing to say about this assuming it meets your needs for your business, it's decent looking, has billing and scheduling etc, but it should NOT be this difficult to talk to someone. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful. #### Cons Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot. #### Reasons for switching to ABC Glofox Thought it was going to provide a better customer experience (Mindbody is well known for crashing on a regular basis) --- ### Would be perfect if it had member progress tracking - Overall rating: 4/5 - Reviewer: Bee P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I’m happy with the customer service. The team are great and get to solving any problems relatively quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use from back end and for members to access app and make payment and bookings #### Cons -member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc. #### Reasons for choosing ABC Glofox Seemed to have good reviews and good customer support and branded app feature which was user friendly. This was a new venture and we wanted something which tried and tested. #### Vendor response Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely, Marko Gazic Global Manager of SMB Customer Success Replied August 2022 --- ### BikeRowSki Review - Overall rating: 4/5 - Reviewer: Stuart G. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love using Glofox as we have great dedicated support with [SENSITIVE CONTENT] (she is amazing). The support is generally quite good. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The biggest features with an impact are the user friendly app for our clients. The innovation with Amplify could be huge for us as we look to increase the customer experience outside studios. #### Cons I would love if we could clearly define members and leads (it's something so simple). I would love to have one account with a multi studio option for our clients wanting to visit different studios. #### Reasons for choosing ABC Glofox [SENSITIVE CONTENT] ([SENSITIVE CONTENT] of BikeRowSki) had a great relationship when we were setting up BikeRowSki. --- ### Amazing! - Overall rating: 5/5 - Reviewer: Vincent D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Love it!!!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended! #### Cons A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added. #### Reasons for choosing ABC Glofox See above - it's just perfect for our business needs #### Reasons for switching to ABC Glofox Expensive, same product for 3 years. Price increases #### Vendor response Hi Vincent, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied March 2020 --- ### Nightmare do not purchase - Overall rating: 1/5 - Reviewer: Clare R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered I canceled my service with Glofox and continued to charge me $1300 after cancelation on a CC they had on file but was not authorized for them to charge. I tried calling and phone was answered by a really nice guy with NO authority. After 10 phone calls, I received an email saying from “manager” saying they will not refund me. I wish I canceled when they wouldn’t refund me for the broken equipment. They are now flagged by my bank, I’m reporting them to BB and hopefully they will not have access to my funds again. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Setup was easy, scheduling was easy and booking for the client was easy. #### Cons They sold me broken equipment, charged me every month for services I didn’t use and continued to charge me after I canceled this service. (Handheld terminal). #### Reasons for choosing ABC Glofox Ive used Mindbody and it was a little complicated. --- ### SUPA STAR 🌟 - Overall rating: 5/5 - Reviewer: Kim R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] has made this stressful experience very pleasant! She’s very patient, attentive and knowledgeable. I can always count on her for a quick response. Truly appreciate all she’s done for me, couldn’t have done it without her <3 #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Price, no commitment, does everything I need and of course, the SERVICE by [sensitive content hidden]! #### Cons That I can’t edit payment dates for presale myself, we have to go through the technical team. --- ### Run Away Fast - Overall rating: 1/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I went with GloFox after talking with [SENSITIVE CONTENT] and seeing a demo, comparing to other products, and reading reviews. Once I signed on with the product- everything changed and what [SENSITIVE CONTENT] promised from the start did not happen. Training was tedious, disjointed, and incorrect. We had to go back and rework things several times because the trainer did not take the time to understand my business before talking me through set up. Once operating, support does not respond, glitches in the system do not allow my processes to happen and I then need to take extra time to do things manually, I have been charged for things that i did not receive and no one one will refund me, web integrations make my website look archaic, they are dysfunctional, and GloFox will explore options to improve. Not sure where the good reviews came from so I feel obligated to help others to stay away from this product. I am so deeply embedded in GloFox right now, it is going to take me a lot of time to dig out of it, but i will be switching products. Stay away from GloFox. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros the app works well and is easy for the user, everything else is a nightmare #### Cons I went with this product because the demo call was promising and GloFox had good reviews. Once I began using it, training was horrific, web integration is archaic, the systems management on the admin end is complicated and time consuming, GloFox is unable and unwilling to alter its system to fit the needs of its customer in any way, i end up doing most of the work manually because GloFox is not compatible and does not work Customer service is not supportive and will not respond, if they do the do not help. Once I signed my contract, I became a nuisance to the staff, communication is poor, and they would rather push me away than try to help. #### Reasons for choosing ABC Glofox the sales call and demo, good reviews --- ### It gets the basics right. And that's about it. - Overall rating: 3/5 - Reviewer: Millie S. - Verified reviewer: Yes - Industry: Recreational Facilities and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros - Standing up the software was easy (coming from no system, so we didn't do any conversion).- It does the basics well (scheduling). The app is reliable and our clients have not found it difficult to use. - We like the flexibility/modularity of the fields dictionary to use language appropriate for our business.- We haven't noticed any latency issues or app downtime. #### Cons - Reporting is very basic. For all the info you put into this app, absolute nothing is exportable. You cannot run any of your own reports, or even export data out (only the most basic data). Want to find out how many classes "Bob" has come to for the last 3 months so you can reward them? Well, you'll never know without going into every single class and manually counting.- Support is very slow and most answers are "we can't do that". I regularly receive "We are experiencing a high volume of questions" email. - They're pushing Amplify for customer journeys/communications meanwhile you can't even do basic reporting to tag or segment your own customers in the first place. Their priorities are really out of whack.- No google calendar integration- No gamification- No way to report cash purchases.I simply do not have the functionality I need on reporting to do effective lead marketing, KPI measurement, etc. As a result we have to find another system. --- ### Glofox Review - Overall rating: 4/5 - Reviewer: Gary B. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered Fast and easy sales cycle, professional onboarding and continuous help after, ease of use for all users of the software, we reccomend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros UI for Web & Mobile app is very easy to learn and use. Flexibility with applying payments is important to us and this is a feature that we get great use out of. Once the foundation is et, it manages it itself . The CSM team are an AMAZING resource of help and they are great! #### Cons (i)We don't like the way a PAYG customer is still considered a "lead" it would be amazing if PAYG customers were considered clients. This would be a great addition. (ii) "Notifications" on the connect section are not directed to the mobile device home screen, they are internal notifications within the Training121 app. It would be great if it came up as a notification on the users phone, not just within the app. (iii) The community section formatting is slightly off and takes a lot of back and forth from the web app to the end user app. #### Vendor response Hi Gary, Thank you for your feedback, and we are happy to hear you are having a positive experience. We've noted your suggestions. We will shortly be releasing improvements to the Community area, and we'd love your further feedback once the improvements are released. Sincerely, Marko Gazic Global Manager of SMB Customer Success Replied September 2022 --- ### How complicated became simple, finally we have a system that helps us generate business! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This software is customer friendly. It's layout is simple to use and once you understand the functions it's super fast which has meant staff training time is reduced as well as client training also. I have all the key information I need to hand and when reconciling month end figures and performance it has over halved the time taken and improved the accuracy of reporting 100%. The staff at Glofox have been fantastic from start all the way to support once we have launched. Marko was our project coordinator and his help and guidance has made the whole transfer feel seemless. The support staff are fast and really great at helping sort any queries we may have. The connection with stripe is working really well and has actually massively helped our cash flow as opposed to confusing direct debit charges and payment frequency's. I'm yet to establish something wrong with this system and if we identify any areas that need adjusting the team at Glofox already seem ahead of the game. The web integration is the easiest I've seen, having used mindbody previously I was astounded as to how simple this is, we can share direct links, you tube videos etc. #### Cons We are nearly and Month an Half into our full launch and as of yet I can't find anything I don't like about it. #### Vendor response Hey there, Thanks for taking the time to leave your feedback! It's great to hear that Glofox is helping your business save time among many other things you highlighted. We're also pleased that you have had such a great experience with our support team. We look forward to continuing to support you on your business journey. - The Glofox Team Replied February 2022 --- ### Partnering with Glofox has been the single best decision we have made in our business. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Product usage: Used daily for less than 12 months - Reviewed: March 2018 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We made the mistake of trying to manage our own CRM when we launched our gym. Within 4 weeks of opening we realized this was a huge mistake. We considered many platforms and software company partners to improve our efficiency. The Glofox integrated platform for booking, communication, CRM and payments has given our customers a fantastic experience, interface and reliability when booking and paying. For us it saves us countless hours each week, works efficiently on the go, in the gym and literally on the studio floor whilst coaching. Every technology has an occasion gremlin but if so any problem is quickly remedied by their great team, who work as hard for you, as you do for your own customers. #### Cons Our own company branded Glofox app, the most expensive solution, did take slightly longer than we hoped to get finished, only a few days late, mainly because of Apple app store slowness but it was worth the wait in the end. #### Vendor response Hey, Thank you for taking the time to leave your feedback! We're so happy to hear that you're having a good experience with Glofox and that it has been able to save you time. We look forward to continuing to support you in reaching your business goals. - The Glofox Team Replied February 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/martial-arts/glofox-profile/reviews/?page=2) --- ABC Glofox Reviews, Pros and Cons - 2026 Software Advice