--- title: "ABC Glofox Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of ABC Glofox. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if ABC Glofox is a good fit for you!" source_url: "https://www.softwareadvice.com/club-management/glofox-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Membership Management Software](https://www.softwareadvice.com/membership-management/) / [ABC Glofox](https://www.softwareadvice.com/martial-arts/glofox-profile/) / ABC Glofox Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/martial-arts/glofox-profile/) Reviews [Alternatives](https://www.softwareadvice.com/martial-arts/glofox-profile/alternatives/) # ABC Glofox User Reviews ## Reviews summary - Overall rating: 4.4/5 - Total reviews: 356 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 255 reviews (72%) - 4 stars: 53 reviews (15%) - 3 stars: 12 reviews (3%) - 2 stars: 9 reviews (3%) - 1 star: 27 reviews (8%) ### Most mentioned pros - It has a lot of functions that I needed to run everything more centralized at my yoga studio, so it has helped a lot, especially in managing the booking, keeping track of all customers, transactions and communication. - It has allowed us to run a more complex and flexible business model than most platforms support, while keeping things relatively smooth for both staff and families. - The booking system and managing classes has become much easier for me. ### Most mentioned cons - Workshops and events is not so well, I wish it´s easier to publish them and they can still show in the calendar with classes but managing them in a slightly different way as some of them are one off events. - I was previously using Wellness Living (at the studio I was teaching before), but didn't need all the bells and whistles that make things much more complicated and glitchy. - Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. ## ABC Glofox customer reviews Showing reviews 1-25 of 356 (page 1). ### So far so good! I'm happy! - Overall rating: 4/5 - Reviewer: Natasha B. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered So far so good and my clients like it. I can quickly makes changes to my schedules or check my clients attendance and profiles. It's pretty cool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy, user friendly scheduling and client booking. Their customer service is also very good. My onboarding was excellent. #### Cons No direct links to my business on glofox. Too many steps for clients to get to the app unless you pay for your own app with the them, which is expensive. --- ### Efficient booking system! - Overall rating: 5/5 - Reviewer: Jonathan M. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. theres alot of settings, functionality which is pretty awesome. And surely, it takes time aswell to set this all up. But once its set, its quite easy to handle the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Its a big system with alot of functionality, but the service and onboarding service was great. Louise was always reachable and helpful! #### Cons The integration of moving members from another studio to a new studio. Unfortunetaly there was alot of manual work to be done. Like setting the correct membership, dates and so on. Also when creating staff. Upon deleting them, you can't use the same emails unless you change it again, despite it being deleted. One major defect is that not all customers get emailed when pressing forgot password. #### Reasons for choosing ABC Glofox Our sister organisation were using it and I got used to it. I thought it was very effective. --- ### Very happy with this product and service. - Overall rating: 5/5 - Reviewer: Carolyn R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered Apps are the way to go. Very professional and easy to use. Glofox provides detailed accounting reports which makes my job easier. As I am not the most technically inept I use the customer care team quite a bit and I have always found them very diligent and fast to act on my queries. It's great to have so many tools available via Glofox but also have that knowledge that there is a team behind the software to help when needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very quick to help and and answer questions. Super easy to use. Customers loved having the app. #### Cons Nothing I was very happy with it's continuous development to improve and the team listened to any feedback I gave. --- ### Easy to work with - Overall rating: 5/5 - Reviewer: SkateBird M. - Verified reviewer: Yes - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Glofox is easy to work with! The platform is user friendly plus they have phone support which is very helpful for any eventuality. Ideal for CRM, team calendar, memberships and sales transactions. --- ### Happy with Glofox so far! - Overall rating: 5/5 - Reviewer: Alexandra D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered From [sensitive content hidden] in sales to [sensitive content hidden] in onboarding, I felt very supported with Glofox #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer service was readily available and went above & beyond to support my needs and the development of my app and software. #### Cons I see some negative reviews online however, I've yet to run into any cons with Glofox. #### Reasons for choosing ABC Glofox They had a great Black Friday deal and I was impressed with their offerings and customer support during development. #### Reasons for switching to ABC Glofox Acuity was no longer able to meet my needs as a Yoga studio. --- ### Easy to use - Overall rating: 5/5 - Reviewer: Anuj K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: February 2026 - Review source details: This review was submitted organically. No incentive was offered I've been using Glofox for the past 1.5 years, and they have been very supportive and helpful in making things easier for me. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Booking appointments, handling clients, filling the waiver and terms & Conditions. Preparing receipt with the customer TRN. #### Cons Everything is good. I don't have anything that shows something is bad with the application. Everything is smooth. --- ### Love Glofox - Overall rating: 5/5 - Reviewer: Keesha C. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered Amazing! Any issues I’ve had have been handled fast and easy! I loved my rep and architect, and when I needed customer service late at night they helped me right away! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Back end having everything you need to run a successful business and follow up with customers. It’s easy once you get through on boarding. #### Cons When I input class times the thing that bothers me the most is having to go off of 24 hour time clock but I’m sure I’ll get used to it. #### Reasons for choosing ABC Glofox Better back end management for my business --- ### Good Overall Product - Overall rating: 5/5 - Reviewer: Heather K. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2025 - Review source details: This review was submitted organically. No incentive was offered GloFox worked just fine for what our facility needed at the time. I wasn't looking to switch platforms. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software was pretty easy to learn how to use and to apply it. Managing the memberships and their payments was easy. #### Cons I understand that these things cost money, obviously. But we ended up switching to a platform that put the cost on the members in a fair and balanced way. --- ### Very good and supportive - Overall rating: 5/5 - Reviewer: Kamil R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was always so responsive and supportive. He's a great asset to your team. #### Cons SMS limit per month on the highest package. I think it can be increased or unlimited with the top tier package for customers. Apple pay would be a great benefit to the platform as well. Separate appointment emails for businesses i.e sauna appointment confirmation would be totally different than a sports massage appointment confirmation. --- ### Glofox Review - Overall rating: 4/5 - Reviewer: Victoria P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience with the onboarding support from Louise. So far pretty good, I am still getting the hang of using the system with customers as it does seem like you have to allow them to run into issues before everything works smoothly. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I found my onboarding coach incredibly helpful and really available to email for help and schedule meetings with. She really helped me to understand the system and be able to use it in a way that will work for my business as I was quite overwhelmed by it all and would have been lost without her help. #### Cons I feel like there are some costs and features that aren't well explained in order to possible get extra add ons purchased. Some features seem a bit overcomplicated. --- ### Louise is 1 in a million - Overall rating: 5/5 - Reviewer: Charlotte B. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It started off as a negative one but now I’m fully onboarded it’s turned into a positive after all the help I received from Louise #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros My onboarding manager Louise. I’ll be honest I found Glofox itself a bit rocky, as from the start I felt very miss sold however, Louise restored to faith in the company. #### Cons The hidden fees throughout from the cost not including VAT to the costs associated with amplify and so on. #### Reasons for switching to ABC Glofox Usability issues - members didn’t like TeamUp --- ### GloFox - Brilliant the way to go - Overall rating: 5/5 - Reviewer: Paul D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [sensitive content hidden] has been absolutely brilliant making sure the onboarding has been stress fress but thorough at the same time. When I've had question the response with video explanation - makes life much easier ! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Simplicity of the onboarding process and the product itself #### Cons nothing really - like I said so far so good the whole process has been thorough and software easy to use #### Reasons for choosing ABC Glofox It works for my business needs and ticked all the boxes #### Reasons for switching to ABC Glofox TO have a system more easy on the eye with a branded App --- ### Great product and new improvements however some very frustrating features - Overall rating: 4/5 - Reviewer: Katie J. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered I have definitely seen improvements with communication over the past 4 -6 months. Their customer service has improved greatly. Overall the staff are very supportive and friendly to work with. We have been really well supported during the COVID-19 challenges and very much appreciated Glofox seeing what customers needed and added some great features during this time. The one downfall is communication - especially when things change eg. booking only into your next booking period - this was not communicated to us that the previous 'glitch' (as explained to me), where you could book in as far in advance as the studio allowed if you were on an unrestricted membership, had now changed. We could not communicate and or prepare our members returning to in studio classes (after COVID) for the changes - and hence created a lot of stress that could have been avoided. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Easy to schedule classes, dashboard is well designed and easy to navigate, great user app, new features that were added during COVID-19 - zoom integration to live classes, on demand feature for members. #### Cons The current set up to memberships allowing subscription members to only book ahead into their next booking period. This does not provide flexibility for our business and creates a lot of confusion for our members. I can understand how monthly billed memberships can work on this system however ours are weekly (see below). So members can only book a max of 2 weeks/min of 1 week in advance. It then creates confusion amongst members as to why some members can book further ahead (ie credit pass users) and if members have different payment dates its a bit like a yoyo effect. Explaining how it works to members is very confusing. This feature has only come into being in our studio. Prior to COVID-19 closures members were able to book 4 weeks in advance (booking window set by us) but now it has changed has caused great havoc. It has taken away a lot of value in our product and flexibility in the way our members book and become very frustrating for members as well as staff now managing the queries. If I knew this feature would come into play before we signed up to glofox I actually would strongly reconsider my decision. We are a small boutique fitness studio (we provide reformer class - max of 10 per class) our membership costs are expensive ($40-$55 per week) hence all of our members are on weekly subscriptions. We also provide credit packs for client who want to pay per class. #### Reasons for choosing ABC Glofox as above #### Reasons for switching to ABC Glofox Glofox is better value for money. Own app feature. Easier to use for multiple studios. (We went from 1 to 2 studios just after changing to glofox). Better reporting features. #### Vendor response Hi Katie, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the product also, and for highlighting the areas which you would like to see further development. We are always striving to improve our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied June 2020 --- ### Outstanding product with amazing service! - Overall rating: 5/5 - Reviewer: Kerry Q. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered The systems ease-of-use, functionality, flexibility, customer transparency exceeded my expectations. The onboarding account manager was so friendly, approachable and accommodating - answering emails efficiently and jumping on a Q&A call at the drop of a hat. I have launched my new studio within 3 weeks using Glofox, and had a fantastic result the same day of launch - Thank you! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros From the initial demo with [sensitive content hidden] , to the completion of the set-up with [sensitive content hidden] , this product and its people are absolutely brilliant. The demo was to the point, and they really understood my business offering and concerns from the get-go. The first company I have dealt with who understand the pain points of onboarding with technology that has really taken the customer experience to new heights. I was really impressed with onboarding portal that walks you through the site step-by-step - it really is time saving! #### Cons There is no instagram link option for your profile (only Facebook and Twitter). #### Reasons for choosing ABC Glofox Price, ease-of-use, functionality, and integration. --- ### Do NOT sign any renewal contract before you try - Overall rating: 2/5 - Reviewer: Marnie S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I spent a decent chunk of money (~$650) to simply try out the program for 3 months; 1 week in I knew it wouldn't work for my needs, but gave it the ol' college try to see if it would grow on me. They didn't have recurring appointments, so I would need to log in daily to add in my recurring clients in advance so those slots didn't fill. Fair enough, it just doesn't suit my needs at the moment.Since I've decided that this program didn't suit my needs/wants, I've been trying to cancel my renewal for over 2 weeks now with no one from customer service getting back to me. There is no way to cancel for myself online, so I've been reaching out to customer service with phone calls & emails, as well as the people who helped me through onboarding (who were wonderful along the way btw) but no one is getting back to me with a solution. The one response I got from my onboarding person was not the answer to my question, but rather a link to book an appointment with her, with her only availability being after my renewal date. Not impressed with the follow through on this! Kinda feels like they do the work to get you into a subscription, but none of the work to keep you happy once you're past onboarding!If the cancelling hasn't been such a hassle, I wouldn't have a negative thing to say about this assuming it meets your needs for your business, it's decent looking, has billing and scheduling etc, but it should NOT be this difficult to talk to someone. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It looked nice (branding etc) it appeared to encompass all aspects of a what a gym would need to operate. Onboarding people were very nice and helpful. #### Cons Layout of customer app wasn't great, had less tech-savvy customers have issues booking an appointment because it wasn't a super smooth process. Didn't have recurring appointments when I signed on (it's currently in beta), didn't have different location booking for separate training areas when multiple clients need booking for the same timeslot. #### Reasons for switching to ABC Glofox Thought it was going to provide a better customer experience (Mindbody is well known for crashing on a regular basis) --- ### Would be perfect if it had member progress tracking - Overall rating: 4/5 - Reviewer: Bee P. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered I’m happy with the customer service. The team are great and get to solving any problems relatively quickly. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Ease of use from back end and for members to access app and make payment and bookings #### Cons -member progress tracking with dates of when the data was obtained, metrics like weight, BMI, visceral fat %, body fat % etc. #### Reasons for choosing ABC Glofox Seemed to have good reviews and good customer support and branded app feature which was user friendly. This was a new venture and we wanted something which tried and tested. #### Vendor response Hi Bee. Thank you for your review. We are currently exploring potential integrations that will allow glofox customers to have access to workout tracking / member progress tracking features. We'd love to hear more about your particular needs. Sincerely, Marko Gazic Global Manager of SMB Customer Success Replied August 2022 --- ### Good Product - Overall rating: 4/5 - Reviewer: Gary R. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: November 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is a good product, the customer service can take a while to come back to you. There are better products out there for much cheaper! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros The ability to track client attendances. #### Cons Other products give far more for a cheaper price i.e. full financial reports etc. #### Reasons for choosing ABC Glofox I opted out of Glofox after using it for approximately 3 years. #### Reasons for switching to ABC Glofox I swithced to a different product as it was better value for money and the customer services is better. #### Vendor response Hi Gary, thank you for your feedback regarding our product and our service. We endeavour to absorb all our customer's feedback and continually improve our service. We appreciate your loyalty to us for three years. Sincerely, Marko Gazic - Global Manager of SMB Customer Success Replied February 2022 --- ### Amazing! - Overall rating: 5/5 - Reviewer: Vincent D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Love it!!!! :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros A perfect solution for my business. I was a MBO user for several years, but unfortunately the branded mobile app was dated and had limited functionality, it was also super expensive and costs increasing year on year was just not affordable for my business. I started off on the standard plan, but as I like things branded to me and my business I had to upgrade, and this just ended up costing the business hefty sums which we could not afford. Glofox were pretty easy to set up and get started with and they even helped me migrate my clients over. It's been pretty much smooth sailing and the customer support team have been EXTREMELY HELPFUL. You can have calls with the very happy and efficient team and they are willing to help and follow up on your requests. What I like the most and most looking forward in the future to is new features. They are constantly updating the software and adding new features in which makes it a great piece of software to work with and it's great for my clients too. Everything is branded to me, I like that we have a News section in the app and a store where I can sell my merchandise. We can create events as we put on workshops and masterclasses throughout the year. Looking forward to working with these guys more to take my business to new levels. Thanks guys, I'm soo happy I joined you! :) Highly recommended! #### Cons A few scheduling problems on the app - being looked at now, and reporting features, however new reports are being added. #### Reasons for choosing ABC Glofox See above - it's just perfect for our business needs #### Reasons for switching to ABC Glofox Expensive, same product for 3 years. Price increases #### Vendor response Hi Vincent, Thanks for taking the time to leave your feedback. We are happy to hear that you are enjoying using Glofox. Thank you for the feedback on the platform also. Our product team is constantly updating and improving our offering so we will be sure to pass this comment on to the team. Yours in fitness, The Glofox Team Replied March 2020 --- ### Glofox experience - Overall rating: 5/5 - Reviewer: Dorothy H. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: November 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Experience with Glofox has been pleasant. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden] was very helpful and patient. She took time to walk through the steps. #### Cons There are so many steps and videos to go through. --- ### Run Away Fast - Overall rating: 1/5 - Reviewer: Jessica M. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2022 - Review source details: This review was submitted organically. No incentive was offered I went with GloFox after talking with [SENSITIVE CONTENT] and seeing a demo, comparing to other products, and reading reviews. Once I signed on with the product- everything changed and what [SENSITIVE CONTENT] promised from the start did not happen. Training was tedious, disjointed, and incorrect. We had to go back and rework things several times because the trainer did not take the time to understand my business before talking me through set up. Once operating, support does not respond, glitches in the system do not allow my processes to happen and I then need to take extra time to do things manually, I have been charged for things that i did not receive and no one one will refund me, web integrations make my website look archaic, they are dysfunctional, and GloFox will explore options to improve. Not sure where the good reviews came from so I feel obligated to help others to stay away from this product. I am so deeply embedded in GloFox right now, it is going to take me a lot of time to dig out of it, but i will be switching products. Stay away from GloFox. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros the app works well and is easy for the user, everything else is a nightmare #### Cons I went with this product because the demo call was promising and GloFox had good reviews. Once I began using it, training was horrific, web integration is archaic, the systems management on the admin end is complicated and time consuming, GloFox is unable and unwilling to alter its system to fit the needs of its customer in any way, i end up doing most of the work manually because GloFox is not compatible and does not work Customer service is not supportive and will not respond, if they do the do not help. Once I signed my contract, I became a nuisance to the staff, communication is poor, and they would rather push me away than try to help. #### Reasons for choosing ABC Glofox the sales call and demo, good reviews --- ### Build a Partnership - Overall rating: 5/5 - Reviewer: Waldineia N. - Verified reviewer: Yes - Industry: Education Management - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered So far - so good. Glofox has a huge impact on the way I look at my business right now. The glofox time is always ready to help and teach us how to use the app - whic made my time realize how we could become more professional and trained. It had a good impact on us in so many ways . Our comunication with our students are much more clear and we can see the great results of it. When we are talking about online servive sometimes it is easy to become just like roobots, and glofox showed us that there is a way to make it more human. It made my life easy and closer to my future dreams. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros For me, as a owner of a really small business, it was really hard to work during pandemic time. Our reality was too much work and not enough clients, not because we were not good enough to sell, but because we did not have the people to deal and give the propper service for all our new customers. We were always struggling with delay of communication - and not enough time to respond all the clients doubts. With glofox, some questions are alredy answered by email and by the app itself. Now we have more time to focus and train our time, so we can have a high standarts customer service.[ We were afraid to make the full transaction to an online system because the prices were really higher for us. But in three months of the system we managed to have more than 3 times more students now. it´s gave us the opportunity to sell ir large scale and to delivery our work for people all over the globe. Me and my time are happy with the results. Thanks a lot. #### Cons There is nothing I would say, I would like least. But from my experience - all my students don´t realize they have access to recorded classes in the app. I would make this botton more easy to notice - because it is important for us that all the people do benefit from the classes we are leaving ther eofr them. #### Reasons for choosing ABC Glofox Price #### Vendor response Hey Waldineia, Thank you for taking your time to leave a review! It's great to hear that Glofox is helping you and your business save time and ultimately provide the highest standard experience possible. We look forward to continuing to support you in reaching your business goals. - The Glofox Team Replied February 2022 --- ### Glofox Review - Overall rating: 5/5 - Reviewer: Elise K. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered [sensitive content hidden] has been excellent! He goes above and beyond and he really wants the best for the client which I extremely value and he has made my experience very enjoyable. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Glofox is very easy to use both as a client and an owner. As a client what I liked the most is you can easily book without signing too many forms. As an owner it has great reports, lead management and marketing. #### Cons There are a few features which need to be included. The late fee is something which is very important for pilates studios. I understand this can be done manually however when you have lots of admin work to do this is tiresome. I recommend this process be automated and the studio owner can select the amount the client will be charged if they do not show to class or cancel within the cancellation period. I also recommend Glofox included more functions in the cancellation window. For early morning classes I would like to have an eight hour cancellation period so people understand if they get into the class or not before going to sleep. Whilst for daytime and night classes the cancellation period can be 2-4 hours or whatever the owner deems suitable. This gives the owner more flexibility and something I would like to see in the future. #### Reasons for choosing ABC Glofox I liked how easy it was to use Glofox. Both are very similar in prices as Glofox has a higher transaction rate however what got me over the line was I was not pestered while I was making my decision and [sensitive content hidden] was very helpful. --- ### Thank you for your support! - Overall rating: 5/5 - Reviewer: Hayley D. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. All down to [sensitive content hidden]. Her expertise and support is impeccable! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros [sensitive content hidden]! She has been a fab support in our set up. Glofox is much more efficient and current then previous apps we’ve used before #### Cons Maybe being told that multiple bookings could be made under one name (not by [sensitive content hidden]) #### Reasons for switching to ABC Glofox Non user friendly. Caused us more admin. --- ### Managing Studios Made Easy - Overall rating: 5/5 - Reviewer: Eduardo V. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered About 80% of our payments are now through recurring subscriptions. This has helped us increase our retention rate. Another big plus has been the ability to measure our marking efforts through the Facebook Pixel. In a nutshell it has been easy to use, our customers are happy and the software has given us information on how to grow more consistently. When ever I have trouble it is really easy to contact the support team which has been very helpfull. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Their Facebook Pixel has allowed us to measure our acquisition cost and take better decisions on our digital marketing efforts. I love that it is easy to schedule classes, set up membership plans and visualize basic revenue data. This leaves me time study the numbers and work on improving my KPIs. As an extra point our customers love the our Glofox personalized App and it has been really easy to integrate the system into our webpage. #### Cons Although I get basic information, I could use more detailed reports. They still have a way to go in allowing customers to book a specific spot in a class and other minor plug ins... but I don’t have any mayor complaints. #### Vendor response Hi Eduardo, Thanks for sharing your positive experience with Glofox. We are delighted to hear that you've had such a positive experience with us. We are always updating our software with solutions for your business so we will keep note of your feedback on Reports. Looking forward to seeing your business grow and succeed with Glofox! Yours in fitness, The Glofox Team Replied September 2019 --- ### Glitch after glitch after glitch after glitch - Overall rating: 2/5 - Reviewer: Maggie R. - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered It taught me what I want and what I do not want, and for that I am appreciative. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 1/5 #### Pros It is visually appealing. It has many options from the administrative side that, if they worked, would be great, such as applying memberships to different kinds of classes and doing custom charges to people's accounts. At first, we were in contact with their support team often...at first. Some of the initial glitches were removed when we began doing their new Beta but it didn't change much at all, honestly. #### Cons They make a ton of promises they can't keep. Mostly pertaining to "self sign-in". I have over 1000 clients at my yoga studio. Every single day at least 10 of them (the ones that haven't given up trying) tell me they couldn't book a class, couldn't apply their membership to a class, etc. Quite annoying. Also, GloFox has double-charged MULTIPLE students with no evidence on our end. Students have come up to me and shown me bank statements that I had 2x charges that were invisible from my side of the world. Scary. Whoops, GloFox! I want to say their customer service is good but they make tons of promises they can't keep there either. "We'll fix it ASAP"...no call back, no fix. There is also no way of using an iPhone/iPad with this software from our administrative end. No admin app at all. Just a glitch-tastic (but visually appealing) app for users. Anyways, I could go on. Just don't go with GloFox if you're trying to be professional/successful. If you're just trying to save money, you'll get what you pay for with this one. #### Vendor response Hi Maggie, Thank you for your feedback, and we apologize for not delivering the solutions you needed while you were with Glofox. Since that time, we have launched a Kiosk system that makes checking and booking in for members easy and efficient. We now have an admin app available for staff, and we have resolved the stability issues that you've reported. Sincerely, Marko Gazic Replied February 2022 ## More reviews [Next reviews](https://www.softwareadvice.com/martial-arts/glofox-profile/reviews/?page=2) --- ABC Glofox Reviews, Pros and Cons - 2026 Software Advice