ECi M1 ERP Software


 

ECi M1 is a complete on-premise enterprise resource planning (ERP) system that automates financials, inventory, production, sales/quoting, and production planning. The software is designed to meet the requirements of small to midsize firms who manufacture via repetitive, make-to-stock, make-to-order and/or engineer-to-order processes.

M1 offers its MRP module on a best-of-breed basis. The system also offers features for inventory barcoding, shop floor control, and customizable reporting with Crystal Reports.

Other key features include free “view only” licenses for buyers who just need to view and edit reports, “Smart Screen Technology” that automatically changes screens based on users’ input and a free M1 Design Studio that allows users to customize the system without accessing the source code or requiring extensive programming knowledge.

ECi sells and supports software directly, not relying on dealers and value-added resellers. ECi currently supports over 1000 customers.

 

ECi M1 - Explorer
 
  • ECi M1 - Explorer
    Explorer
  • ECi M1 - Database maintenance
    Database maintenance
  • ECi M1 - 3D cone chart
    3D cone chart
  • ECi M1 - Start page
    Start page
  • ECi M1 - Job screen
    Job screen
  • ECi M1 - Financials screen
    Financials screen
Supported Operating System(s):
Windows 7, Windows 8, Windows 10

37 Reviews of ECi M1

 

Start your review of ECi M1

Click to start
http://www.softwareadvice.com/manufacturing/eci-m1-review/
Software Advice Reviews (21)
More Reviews (16)

Showing 1-20 of 21

Joe from Laketronics Inc.
Specialty: Other Industry
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2017

June 2017

Very user freindly and functional

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Pros

The ease of use and personal tayloring to your specific needs is great. The training offered is also a very nice touch.

Cons

Really could not find any cons the system has everything we were looking for. The only con that i can think of is that we cannot go live sooner.

 
 

Jeremy from Frederick Logan Company, Inc.
Specialty: Metal Fabrication
Number of employees: 11-50 employees Employees number: 11-50 employees

November 2016

November 2016

Good quote to cash tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

This is a simple program to learn the basics of with a multitude of options. The user interface is very straight forward. It is mostly all encompassing as far as ERP systems go. The options are plentiful, but pricey. Extra seats are a bit pricey. A good tool for a small business trying to track quote to cash.

Pros

All inclusive

Cons

Costly for add-ons

 
 

Nate from Amfuel
Specialty: Aerospace / Defense

September 2016

September 2016

Great support, good product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

I very much so like the ability of user customization on tables and search grids.

Likes Least

Some things that I was lead to believe were not true about the capabilities of the product

Recommendations

Have your list of requirement and have the company show you that it can in fact do all the requirements

 
 

Pam from Alecom Metal Works, inc.
Specialty: Metal Fabrication

September 2016

September 2016

Flexible, customizable, & user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The vendor is wonderful to work with. From the sales thru the president, their open door policy is forward thinking and provides customers with a sense of being taken care when they need it. The product M1 has proven to be the most customizable and flexible system I've dealt with in 36 years however I'm still learning more of what all it can do.

Likes Least

The least liked, even though it this is by no means a dislike on my part, for the product would be the way item master must be for the local bin and not being able to have multiple bins per one location for one item.
The vendor side would be the fresh talent they are with vs. Those with 20 plus yrs.

Recommendations

If you r in search of a small to med. Size fabrication or manufacturing erp solution, Call ECI and discuss M1. There are to many amazing functions to share so ask for a demo, you won't be sorry. Great solution!

 
 

Carl from Camco Industries
Specialty: Automotive

August 2016

August 2016

Extremely negative

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Likes Best

The only thing that was good was the dashboard
The software appeared to be ideal for a company making thousands of components in production runs - the very thing that we don't do.

Likes Least

The software is extremely clunky. it seemed that anything that could be done with 1 click in our old program program takes 5 clicks.
Support was often vague - it didnt sound like support personell had the correct training
They sold us a web app that they said was up and running, which was a large influencer in our decision as we required remote access to the CRM, however they hadn't finished developing it.
They didn't seem to understand NZ laws
Overall, the recommendation made by the company seemed to be motivated by getting the sale, rather than providing a solution that was fit for purpose.

Recommendations

Look for simplicity. Check if your existing software(if you have something) has a add-on module. This is what we have done and we are getting on so much better as you don't have to re-learn everything.

 
 

David from Phoenix Specialty Inc.
Specialty: Petroleum / Oil & Gas

February 2016

February 2016

M1 a change to a real system

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I will have to compliment the trainer and the ECI Conference held in Orlando. I felt that all areas were fully addressed. Obviously as time goes on, more comfort and trust is gain in the product. Having been on Sage previously, I like how this is a real financial package although it can be cumbersome at times. I still have lots to learn about the entire package.

Likes Least

There is no refresh button.

Recommendations

Make sure your contemplate everything in your setup which includes hosting - internal or external. Try your best to understand the power of the software, realize that there is a significant learning curve during the 1st 3-6 months and be patience in your transition.

 
 

Aaron from Phoenix Specialty, Inc.
Specialty: Other Industry

February 2016

February 2016

M1 ERP Review

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The training and implementation was fantastic. The product is well suited for our needs and the cost tracking functionality is great. The greatest strengths of the software are inventory control, cost/labor tracking, and reporting.

Likes Least

The accounting functionality and process can be burdensome. While it does get the job done, incorporating a FIFO system with real time cost of goods sold entry would be much more advantageous. Currently M1 only offers average, standard, or last cost of goods sold, which can really make things difficult if inventory costs change. Additionally, not having "real-time" financials is frustrating. You don't get the "actual cost of goods sold" until an accounting entry is made, so you cannot track financials daily or weekly unless your accounting department has time to make this entry and reconcile it on that same interval. Granted, moving to the COGS program could fix this issue, but the additional work and potential for mistakes makes it easier to wait for financials.

Recommendations

If you do any type of manufacturing and/or have multiple locations, this software is fantastic. This is a very customizable platform that allows for tons of flexibility. With any ERP conversion, you have to prepare and put in the time to learn the software, so I strongly recommend doing that to make a successful transition.

 
 

Marylou from Chutes International
Specialty: Metal Fabrication

February 2016

February 2016

Awesome product ~ even better implementer!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Vendor has awesome support. We love how it brings all of our activities together in one program. We also like how we can customize the program to fit our needs since we are a very unique manufacturer that does many products under one roof. It has many 'cross checks' so we are making sure each department is doing exactly what they are supposed to which leads to accurate financials and job costing.

Likes Least

I feel like some of the modules we purchased were not fully explained enough or applicable to our usage. Fortunately, they recognized this and helped us to direct our purchases in a more advantageous direction for our business. There are also adjustments in the financials that everyone could benefit from and should not be made to customize it.

Recommendations

Make sure you compare apples to apples. This program is very powerful. I'm not sure how any one company would use everything there is to offer to it's fullest capability but the options are unimaginable for whatever small manufacturer uses it.

 
 

Kris from CHUTES International
Specialty: Other Industry

February 2016

February 2016

M1 is GREAT!

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

I love how everything is tied together. When in doubt I right click and see where that PO, Sales Order, Receipt, etc. has been used and what it is linked to.

Likes Least

Mostly it's a cosmetic thing. I've never been overly fond of how it's laid out but the next version should make that better and truly with time you just get used to it.

Recommendations

If you're looking for something to bring all aspects of your manufacturing this is your product. Be prepared for lots of legwork in the beginning with bringing in your parts and organizations (customers and vendors) but in the end it is all worth it. As with anything new there is a bit of a learning curve. We're a bit over a year into working with it and we are still learning and implementing some final things. It has been a great tool for us to bring everything together.

 
 

Lance from Axiom Engineering
Specialty: Aerospace / Defense

January 2016

January 2016

Selection of ECI M1

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product already has deep features but it has the flexibility which allows for code to be written by us to enhance the system. This allows us to get specific on certain methods we use that may not be stock methods for an industry.

Likes Least

At this point in the process, we have not uncovered a negative.

Recommendations

When reviewing software be sure to look at 2 or 3 offerings. This permits a clearer understanding of what is available in general for ERP systems but also allows for questions to develop with each successive product demonstration. You will become wiser and what each system provides as your questions become sharper. Also, be absolutely clear how your company operates currently and those processes which are key, be sure to have each software company demonstrate or explain how that process could be performed.

 
 

Carol from Cooper Environmental Services LLC
Specialty: High Technology

October 2015

October 2015

My experience so far with ECi M1

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Most expandable system for up and coming manufacturing companies that do mixed mode manufacturing for OEM equipment. Very complex equipment that requires many different disciplines of manufacturing.

Likes Least

I would like more training videos for standard usages and work flows.

Recommendations

Really get into the workflows when you are quoting. Give real world examples and don't the salespeople deviate from a direct answer to your question. Let the people who know the work flow in on the process of software selection.

 
 

John from Precise Manufacturing
Specialty: Job Shop

April 2015

April 2015

M1 has been great The design was with end users in mind

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The low cost of overhead to run M1 is its best feature. It is very robust, and runs day after day with minimal support required. M1 is very user friendly and intuitive. Also, the use of Crystal Reports on an SQL database allows for easy modification and development of reports that then are easily run from inside M1 giving users a seamless feel. We have had excellent support during implementation and post implementation.

Likes Least

I am anxious for continued development of the manufacturing floor scheduling.

Recommendations

M1 is very robust ERP while maintaining a competitive price point.

 
 

Grant from Aspect Furniture Pty
Specialty: Metal Fabrication

April 2015

April 2015

Poor Quality - Do not use

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

Looks good on the surface but after months of implementation it still isn't working. The team try hard.

Likes Least

It is such a 1980s piece of software - it displays a lot of cells that are worthless and is very 'clunky'.

Recommendations

Spend more time looking at what the finished product is like.

 
 

Pierre from Distek Inc.
Specialty: Pharmaceuticals

April 2015

April 2015

My experience with this product is positive

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

All the functionality of a larger program without the big program cost and the flexibility to do minor customization.

Likes Least

Slow performance. Some reports of tools are at times very slow. Our Job Analysis report runs very slow at times. Usually when the quantity is more than 1 and the material quantity is more than 100.

Recommendations

Get a good understanding of current process in order to properly map your 'To Be' processes after learning the new system. Employees should be made aware of the necessity for processes changes and the consequences (specifically what happens to data) when those new process are not followed.

 
 

Joe from K&J Woodworks
Specialty: Job Shop

April 2015

April 2015

M1 = good production foundation to build from

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

Overall architecture is well thought out from a flexibility, customization and IT standpoint. It uses standard database (MS SQL), reporting (Crystal reports) and customization (VB) languages. You can use their resources or find your own to dive as deep as you need to but you also can do quite a bit without being an IT professional.

Likes Least

Support experience ranges widely from good to very slow to respond. They have made efforts to improve and you see benefits slowly but it still isn't a good consistent support experience.

Recommendations

The software is just part of the picture. Implementation, customization and support are critical too. In my experience you are going to have to do some customizations in your implementation in use so make sure the product is something that can be customized not only by the vendor but from a 3rd party.

 
 

Mark from Pequot Tool & Mfg., Inc.
Specialty: Metal Fabrication

April 2015

April 2015

M1 is esential to our success

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The ability of this software to fully integrate all aspects of our business. It is very stable and easy to customize.

Likes Least

As the M1 has grown, there have been times where response times have been a little longer than expected.

Recommendations

We are a high mix, low to medium volume job shop. M1 works very well in our environment. They are always improving and they listen to their users suggestions.

 
 

Grant from Fluidlink Hydraulics Ltd
Specialty: Other Industry

March 2015

March 2015

M1 experience from the UK

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

The product does seem to have the potential to fulfill all requirements of a small parts manufacturer.

Likes Least

The customer support starting at the implementation stage right through to after sales ongoing support is poor. The supplier attitude is "Wellm you bought it, so get on with it." There seem to be very few people in the organization who actually know how it works and how to correct bugs and issues. The reports package is full of flaws. We have spent a lot of money trying to improve the product ourselves.

Recommendations

Make sure you are prepared to support yourself in-house. If you don't have an in-house tech team don't buy it!

 
 

David from NuForm Manufacturing
Specialty: Plastics / Rubber

February 2015

February 2015

Keep a keen eye on implementation

Ease-of-use

Functionality

Product Quality

Customer Support
N/A
Likes Best

I like the software platform, and it generally works well for our specific manufacturing business. The vendor was very convincing at the sales pitch.

Likes Least

Our implementation and set up was managed very poorly, and we feel that we were cheated by the team responsible for our Implementation and set up. They clearly had ulterior motives in taking our money per hour above and beyond what we purchased in the original fee. The software company we purchased from has not called or reached out to us once since our investment.

Recommendations

Be very sure that you negotiate a great deal of set up and implementation into the purchase price.

 
 

Mark from Hibco Plastics, Inc.
Specialty: Plastics / Rubber

December 2014

December 2014

Installation of ECi M1

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

This ERP software is very intuitive and very flexible relative to the previous software from Made2Manage that my organization ran for the past 24 years. The input of transactions is straightforward with minimal training, and searching for almost any data is substantially easier.

Likes Least

The only issue we've had any challenge with so far is with the conversion of our old Made2Manage data, which was an old FoxPro version into a pure SQL format. Some data came across easily, and some data didn't come across at all. We could have come up to speed running the new software much faster if we'd have been able to convert our M2M data in a more timely fashion.

Recommendations

We are a manufacturing organization and run in a job shop environment. We took a hard look at Syspro, SAP Business 1, Microsoft Dynamics GP / AX, JobBoss, IQMS, Infor Syteline, Global Shop, Epicor, E2, and ABAS. The fact that ECi M1 was a full SQL product now, had mobile capabilities built into it, and had a cost effective CRM module, bar coding capabilities, a payroll module inside the software, quality modules, job scheduling, and a substantial amount of screen customization that we could take care of ourselves made this package stand out from all the others.

 
 

Evan from DPI
Specialty: Job Shop

September 2014

September 2014

Large Number of Bugs, Poor Development, Unimpressive Tech Support

Ease-of-use

Functionality

Product Quality

Customer Support

Likes Best

M1 is more customizable than many other options.

Likes Least

Based on the increasing number of bugs and no new bug fixes, it seems that M1 is being phased out by ECi. The software is nearly unusable with Windows Vista and is mediocre at best on Windows 7. The scheduling module is terribly poor, and ECi has displayed zero effort in improving these issues. The tech support response time is horrid and there are very few well-trained tech support staff available (however a few are knowledgeable). Come on ECi! Fix this product which has great potential!

Recommendations

This software could be great, but it is currently too outdated, full of bugs and does not seem to have an active development team. The very simple functions do not work and make this software almost unusable for many employees in our organization. We are currently looking for new ERP software. I would highly recommend looking elsewhere.

 
 
 
Showing 1-16 of 16

Laurie from Independent
Number of employees: 11-50 employees Employees number: 11-50 employees

May 2017

May 2017

Terrible company to do business with and terrible product.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The key benefit is having to start over and implement something else after less than 5 years on the product.

Pros

It's easy to customize, which is good because - you are going to be doing a lot of customizing.

Grids - basically an onscreen report are easy to create - also good because this subs in for the lack of workflow.

Cons

If you want an accounting system that routinely can't do basic math you'll love M1 (simplified example - $100 payment to $100 invoice resulted in a -$200 balance - and M1 doesn't even allow negative invoices).

Screens are overloaded with fields you will never, ever, ever use. There's no workflow for any process - making it easy to "lose" a sales order or a work order or skip a step (complete a work order without issuing the raw materials - sure why not - and no warning). No built in alerts (that's an extra module - but you have to create the alerts yourself). The canned reports are nearly useless. The support team is terrible. The company itself outside of support is also awful to do business with and won't refund us for our unused implementation hours, or an extra module we purchased that we immediately decided wouldn't work for us (didn't even install it).

Source: Capterra
 

Grant from Aspect Furniture
Number of employees: 11-50 employees Employees number: 11-50 employees

July 2016

July 2016

Do not use M1

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

The implementation was extremely difficult with very little support from M1. We were told 6 weeks but 14months later it was working although still many unanswered questions. Then the support for real live changes has been terrible

Pros

Excellent promises by the sales people - they never eventuate though!

Cons

Support - they are the worst

Advice to Others

Do not look at this software if you are based in Australia or NZ

Source: Capterra
 

Frank from Next Intent Inc

August 2009

August 2009

M1 does everything we need and more!

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We are very, very happy with M1. There are many features that we did not know we needed or wanted until we tried M1. We have no doubt that M1 was the right choice.

Pros

Works as advertised or better.
Easy to train and use.
Fast and reliable.
Simple to upgrade and backup.
Very powerful search functions and grids are adjustable by user.
Customization is available to users with included tools and then adding Crystal Reports.
Easy migration from our other software.
M1 technical support is extremely helpful and knowledgeable.

Cons

Nothing negative to say.

Source: Capterra
 

Susan from Pequot Tool & Mfg

August 2009

August 2009

M1 Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

This software continues to be extremely reliable. M1 is very innovative and always increasing the capabilities of the software by listening to the customers' wants and needs. We have been able to grow with this software and will continue to do so in the future. It was the best buy we have ever made in software.

Pros

Highly customizable to fit your needs
User friendly
Tremendous search capabilities
Great service staff
Highly reliable

Cons

Quality Module. Quality module lacks reports and some linking of data, however, we can create any report we need through Crystal Reports.

Source: Capterra
 

Sean from Metal Craft Machine & Engr. Inc

July 2009

July 2009

M1 ERP

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Very good product

Pros

Customizable, covers accounting and Manufactoring. Good reports that are easily changed

Cons

Could push towards iso controls, we use the call management to handle feedback and CAPA's

Source: Capterra
 

Steve from MRF-Michigan Roll Form, Inc.

July 2009

July 2009

MRF review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

recommend to companies if they already have a database system and can compare the differences

Pros

very easy to train operators and use, layout provides for ease of navigation

Cons

some upgrades still have glitches, a couple of items still to not function properly, missing some reports that most systems have standard

Source: Capterra
 

ANNETTE from D.E. SHIPP BELTING CO.

July 2009

July 2009

M-1 Software evaluation

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Best value on market for features available.

Pros

We are still implementing, but so far, everything is working as demonstrated.

Cons

Importing of products is sort of complicated since some of the items in the product setup is in different database files. Therefore, manual entry or several imports are required.

Source: Capterra
 

Steve from Niagara Transformer Corp

July 2009

July 2009

Very Good Overall

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Overall a really good product.

Pros

Features - does most of what we need right out of the box.
Customizable - Very easy to add fields, tables, code, etc.
GREAT customer service.
Implementation was as easy as this kind of thing can be.

Cons

Some screens are a little clunky or "busy".
Job costing and analysis can be a little weak.

Source: Capterra
 

Rex from Minco Technology Labs

July 2009

July 2009

M1 Very User Friendly

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would definitely recommend this product

Pros

User Friendly, Easy to implement, easy to administer, very customizable

Cons

Weak Quality module, Poor Lot number capabilities

Source: Capterra
 

Sean from Hill Fastener Corporation

July 2009

July 2009

Bowen & Groves Review

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

strongly recommended.

Pros

Very intuitive, very customizable

Cons

I can't think of any.

Source: Capterra
 

Randy from Banner Machine

July 2009

July 2009

Just my thoughts

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Can't find a better product out there.

Pros

Happy with the software and it has helped our business grow.

Cons

None at this time that I can think of.

Source: Capterra
 

Steve from Electramatic inc

July 2009

July 2009

Fair value for small to mid-size companies needing a MRP.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would recomend to small to mid-size companies on a budget that need an MPR.

Pros

Flexible, quick learn for use, many good reports, good document management.

Cons

Moderate in accounting, weak in quality, DMR's, RMA's , weak in scheduling, some draw backs in using COG's, weak in Revision control.

Source: Capterra
 

Ian from Catten Industries

July 2009

July 2009

Catten Industries

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I would say that anyone who runs a small to medium business in manufacturing would benefit enourmously by having the M1 system as the cornerstone in managing their business.

Pros

Good functionality and easy to pick up.
Easy to customise to your needs.

Cons

Some modules are a bit "clunky" to use, but in saying that the program needs to cater for various different business's and you can customise to suit your requirements.

Source: Capterra
 

Darren from WASCA

July 2009

July 2009

Great package for the small to medium manufacturer

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

Great package for the small to medium manufacturer. Would definitely recommend this to organisations wanting to upgrade to a new windows based package.

Pros

Easy to use and train
Ability to customise
Affordability
Reliability
Interaction with Windows programs ie. Outlook

Cons

Limited sales analysis
Limited financial analysis

Source: Capterra
 

Phillip from Metlink Pty Ltd

July 2009

July 2009

M1 User Review - Metlink

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

I am certainly happy we chose M1 for our ERP software. It has been enhanced and updated in line with our own business growth. One of the biggest pluses for me is that it helps communication throughout the business. For example, any user can add comments that are then available to all users.

Pros

All modules integrate together.
One ERP system covers all areas of the business.
Ability to customise for special needs.

Cons

On older computers it can be a bit slow. Especially if you have multiple windows open.

Source: Capterra
 

John from Prometal Industries Limited

July 2009

July 2009

At last, a software system that delivers on its promise.

Ease-of-use

Product Quality

Customer Support

Ease-of-use
Usability
Product Quality
Quality
Support

We purchased M1 with a view to tidying up the obvious weaknesses and limitations of our previous system.
M1 has achieved this plus more, very often providing easier solutions to everyday tasks than we anticipated, and 2 years later on we are more relaxed then ever with the ability of the system to cope with whatever workload is demanded from it.
We are extremely pleased with our choice in M1 and everything that was promised to us has been delivered with a tremendous support backup when required.

Pros

After months of appraisal we chose M1 because of its ability to to be configured exactly to our requirements, as opposed to the one size fits all approach of so many other ERP packages.
M1 straight out of the box was immediately able to satisfy most of our needs, however, with its ability to be easily customized to suit our various processes, the system is intuitive to use from shop floor requirements through to full financial reporting and control.

Cons

Same as any other system out there, rubbish in, rubbish out. Once we had that sorted out though by ensuring that all users had an understanding of how their inter-reaction with the system was a benefit to all, themselves included, we gained a complete buy in from all staff along with the required real time and accurate data input on which the system depends.

Source: Capterra