Insight Software


 

Insight is a cloud-based salon and spa software solution that provides an array of features, such as online booking, staff management and automatic notifications. This solution can also be installed on-premise.

Insight lets users book appointments and resources online, confirm appointments with automated text messages and emails and customize their settings.

The system also helps with customer engagement management by recording client preferences, tracking products purchased, service and appointment history and by rewarding loyalty points.

Insight's marketing tools include automated text messages and email campaigns, blogs and newsletters. Users can track customer birthdays, anniversaries and referral sources.

Sales and staff performance can also be tracked by storing contact and employment details, setting up work schedules and restricting data access with administrative controls and passwords.

Insight includes tools for inventory management, time tracking and payroll management, as well as reporting, online payment processing and services management. The solution can be accessed on multiple device types, including desktops, mobile phones and tablets.

 

Insight - Online appointment scheduling
 
  • Insight - Online appointment scheduling
    Online appointment scheduling
  • Insight - Inventory management
    Inventory management
  • Insight - Service tracking
    Service tracking
  • Insight - Customer management
    Customer management
  • Insight - Financial reporting
    Financial reporting
  • Insight - Automated text messages
    Automated text messages
Supported Operating System(s):
Windows 7, Windows Vista, Windows XP, Web browser (OS agnostic), Windows 2000, Windows 8

98 Reviews of Insight

Showing 1-20 of 98

 

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Donna from Salon 35

June 2017

June 2017

Love the fact that I pay a one time yearly fee and not a monthly fee for tech support we don't use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Ease of use. Tech suppport availability is great, w in 24 hrs. Was easy to set up, no monthly fees, can easily swirch bwcinvoices. Can be set up for loyalty rewards

Cons

Reports could be more owner friendly. We are a summit salon and the reports they ask for aren't easy to obtain on insights

Source: Capterra
 

Stephanie from Crave Studio
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

We love this service for our hair stylists appointments however the tanning modules need work

Ease-of-use

Functionality

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The software manages my salon and tanning client profiles accurately and easily.

Pros

I love the amount of customization that is available even in regards to menu access. It helps my part time staff make the program work for their thought process and technical ability.

Cons

The tanning modules, the repetition when changing or moving appointments, the lack of flexibility in the mobile app.

Source: Capterra
 

Randi from Amity Hair Studio
Number of employees: 1 employee Employees number: 1 employee

March 2017

March 2017

Working through an apple can have it's challenges

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

I find sometimes the cloud version is extremely slow lately which makes it frustrating on occasion. I also find there is extreme wait times for support when calling sometimes. I know this tends to be the norm for most support numbers however; I found it much faster when I first signed on with Insight than lately. I find there is also some issue when using apple with Insight. Challenges hooking up to certain hardware. The cloud version didn't even allow me to use my barcode scanner anymore. Super frustrating. Overall Ok value for the price but definitely lacks some of the seamlessness other companies have. If I were to expand, I'd likely shop around.

Pros

Email reminders

Cons

The inability to use seamlessly with any Mac product with the exception of the iPhone App.

Source: Capterra
 

K from A Perfect Touch
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Not impressed with the software at all, but the customer service in the help department rocks.

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Not intuitive at all, tedious to work with, clients not able to enter credit cards at booking, which for me was a major necessity. I was told if I integrated my credit card processing and bought their code card swiper clients would be able to enter their card info at booking. That was not the case. I would still have to call each one to get their credit card info and save it to the system, which defeats the purpose of online booking saving me time. Once integration was enabled, I had to enter a password 11! times just to check someone out. The support staff fixed it a bit, which brought it down to 6 times per checkout, which is still too many. The owner told me that's the case with all software programs and told me the new one I switched to, as well as 4 of the other major spa software programs were operating outside of PCI compliance by not having to enter a password that many times, but that was an "alternative fact." Online booking is also not intuitive, especially for spas that offer quite a few services, as the drop down menu of services is alphabetized, rather than grouped by category (i.e. facials, waxing, tinting, etc) and then alphabetized. The new software I have has a grouped drop down menu and also allows for further customization if needed. The reports were confusing, more so than any other software I've used. It's a very nickel and dime software, where you are charged for text message reminders, data conversion (mine may have been waived at sign up, but there was just no charge with the new software at all), and it was poor service and representation to sell me a customized credit card swiper to solve a problem it didn't solve, and then tell me I couldn't get a refund when we realized it wouldn't work within 3 days. The response was that, "it states on our website that the hardware is not refundable," but I wasn't on the website when they talked me into signing up for the swiper by phone. If you have Macs and iPads, steer clear. They claim to work with those, but neglect to reveal the 10 sec delay each time you do anything, while Apples "talk" to Windows. I had the same awesome software for years but outgrew it and was looking for more. What I got with Insight, was just more headaches.
The one glowing review I have is for everyone at their tech support office. They were very patient and extremely helpful, and if the call was during their office hours, they were pretty quick to answer and were almost always able to solve the issue. :)

Pros

The customer support team is awesome!

Cons

Clients cannot enter credit cards at booking, drop down menus were tedious as all services are lumped together alphabetically, reports are tedious, paying for text reminders is tedious, doesn't work well at all with Macs, and occasionally, I couldn't even get into the system. Also, the owner is not pleasant to deal with and sounds like a mini Trump whenever he is called out on an issue. He doesn't operate in good faith. Sold me hardware that wouldn't work and wouldn't take it back or even give me credit towards my account for it, since it cannot be used for anything else.

Advice to Others

If the owner would step back and listen to his client feedback, he might be able to make it an awesome software.

Source: Capterra
 

Joy from Total Concept
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Love this product

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

I have been using Syntec for almost 10 years (back when it was called Insight) anytime I've called customer support if they don't answer the phone right away they are quick to get back with you and take care of your problem. We did beta testing with them when they were developing the software and called fairly often and not one time where we disappointed. I think that says a lot for a company. The only time I ever have to call in now is when I can't figure something out the program works for me seamlessly. The program also offers a ton of features for what I feel is a fantastic price!

Pros

The price and how easy it is to use.

Cons

I would have to say if there's something about this product I don't like I haven't found it yet.

Advice to Others

A lot of products I looked into had a very expensive monthly fee, this was the only product I found at the time that was affordable and gave you a lot for your money.

Source: Capterra
 

Lori from At Last...Salon & Day Spa
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Great booking program

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Love the customer service, always so great! Whole system is easy an friendly to use. Highly recommended. Have been using for 7 years.

Pros

Ease of use.

Cons

If I could tweak a few things to work with what I need it to do.

Source: Capterra
 

Omekia from Wings of Change Salon

February 2017

February 2017

Value great and user friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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It was easy to set up with great customer service during the process with always great support available . Great features, love the bold colors .

Source: Capterra
 

Wendy from Wendy Moreau Massage Therapy
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

Scheduling simplified

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I have used Insight for over 10 years, originally when I worked for another business, then purchased a plan when I opened my own. It has be instrumental in keeping my business on track and customers scheduling and accounting! I would be lost with out it!

Pros

Customer service is great!

Cons

Don't always send my receipts in a timely fashion.

Advice to Others

Talk to customer service for any questions and needs

Source: Capterra
 

Catherine from Kruz Hair Nails & Beauty

February 2017

February 2017

Insight Highly Recommended

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I have a Hair Nail & Beauty Salon in Scotland. I have been using insight for 7 years and rely on it so much. It is very reliable and the customer service is excellent. I use the cloud version with online booking being one of the many benefits.

Source: Capterra
 

Suzanne from Voila hair studio and spa
Number of employees: 2-10 employees Employees number: 2-10 employees

February 2017

February 2017

Very easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

I love the ease of reports and download to quickbooks for simplified bookkeeping process. The online booking is excellent for customer convenience and retention. Some suggestions for improved performance are: #1. On line cancelation notifications so that stylists are made aware of schedule openings due to on line cancellations.
#2. Individual Employee specific service selections that can and cannot be booked using on line booking system.

Pros

On line booking, download to quickbooks,

Cons

Can't personalize the system, not really user friendly for hair salon with chair renters that have individual prices and services offered. On line booking system should have a notification tab to advise of a cancellation just as it does for an online appointment booked.

Source: Capterra
 

Jane from Janes Cutaway

February 2017

February 2017

Awesome! Great service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I have had this software for ten years. Customer service is awesome . Very helpful and patient. I am in processing of moving And upgrading our point of sale and need to get new computer. They are very accommodating .

Source: Capterra
 

Hannah from Hannah's Hair Studio

February 2017

February 2017

Great program for my salon

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

I've been using insight for 11+ years at the salon I've been working at. Just recently opened up a salon in my own home, and chose to use the ro gram for my new business as well. I have now used the installed version and the cloud version, and both are easy to use. If unfamiliar with the program, it takes a bit to set-up, but the customer service is great, so they can help you out so you get the most from the program. Highly recommend!

Pros

Easy to use and has all the information I need to run my business.

Cons

I'm not a fan of the iPad/iPhone version. True touch screen capabilities are lacking, as you have to find the cursor and drag with your finger. Would like to have an installed version for Macintosh computes as well, as opposed to just the cloud version.

Source: Capterra
 

Paige from Therapeutic Massage by Paige
Number of employees: 1 employee Employees number: 1 employee

February 2017

February 2017

The worst spa and salon software by far!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

I joined insight 6 months ago and have had nothing but problems with this company. They never answer their phones, and when they do they seem not very interested in sorting any of your problems out. What I am most upset about was them turning off my program when I tried to call not once but twice to make a payment with them. I spoke to a rep who basically threw it in my face that they have a right to disable your account. I have had a lot of software and normally they give you a grace period especially since your trying to make that payment.

Pros

None

Cons

Rude
Hard to get a hold of

Advice to Others

Yes improve unless you want to loose all your clients

Source: Capterra
 

Mickey from Michael Anthony Salon

January 2017

January 2017

Great software best customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

I love this software. Easy to navigate. The techs support is the best and a great value. I highly recommend. Call them. You won't regret it.

Source: Capterra
 

April from SUNSERA SALON
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2017

January 2017

Happy with service and function

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support

We are a full-service tanning, hair, spa and laser center. Insight is able to run our tanning beds as well as track laser packages. Customer service has always been easy to access.

Pros

Ease of use, customer service is acceptable and consistent.

Cons

There are reports that I would like but are not available.

Source: Capterra
 

Maria from MK Hair and Esthetics

January 2017

January 2017

Great software to help your small business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support

This software is very helpful fir keeping all my information on my clients and my salon spa products etc . My clients love to go online and book their own appointments as I am a sole owner .

Pros

Online booking

Cons

Making my email Specials more fancy

Advice to Others

Some. Clients at times cannot use it

Source: Capterra
 

Jayne from Team blonde
Number of employees: 11-50 employees Employees number: 11-50 employees

December 2016

December 2016

Greatvalue

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
Value for Money
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Support

Works well for retail and salon and spa services. Easily tracks thousands of retail products, while effortlessly handling customer data. An awesome solution for a hybrid business like mine with 1800 sq ft of retail boutique and 1800 sq ft of spa and salon.

Pros

Integration between store and spa data.

Cons

Some reports need to be more robust. Would like to have some options to be able to write own reports.

Source: Capterra
 

Leah from Kings & Queens BarberSalon
Number of employees: 1 employee Employees number: 1 employee

December 2016

December 2016

Very user friendly!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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I switched over to Insight after using several other types of software designed for Salon use. This one was super easy to pick up and has some great reports I utilized daily. No longer using because I switched salons and they don't have a computer. Wish I still had it! Awesome!

Pros

Very user friendly

Cons

Not sure it has an app? Would love that feature for online booking

Source: Capterra
 

Tammy from Tropical Tanning & Beauty Salon, Inc

December 2016

December 2016

Best of the Best!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Support

I have had Insight Software in my salon for about seven years. It's easy to use, has so many reports, it's accurate, we love all the features. The support team is awesome they walk you thru everything. I have tried others but nothing compares. The upgrade new stuff and keep the software fresh. They care about your input. They ask you what you wanna see and help you customize the software.

Source: Capterra
 

Helen from Fringe Salon & Spa

December 2016

December 2016

Great asset

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Great way to organize our business, keeps our business running smoothly, helps us keep track Of our daily activities.

Source: Capterra