Dispatch is a cloud-based scheduling software solution for small, midsize and large home service companies.
Communication capabilities include automatic reminders for customers about upcoming service to reduce no-shows. Managers can receive status updates from techs in the field, and techs can connect directly with customers when necessary, without having to go through central dispatch.
The platform offers native apps for iOS and Android devices, so users can receive service requests remotely. This also allows field workers to view information on upcoming jobs, including customer history, and get directions to the service location using the device’s GPS. Customers can even track their technicians in real time with the location tracker.
Dispatch offers various third-party integrations, reducing data entry. Some of these key integrations include: Hubspot, Oracle, Netsuite, Salesforce.com, QuickBooks, Xero and more.
Pricing is on a subscription basis, billed monthly based on the size of the business. Larger business accounts also include an online appointment booking tool.
It could be a useful tool if not for the cost.
Gives ability to enter notes for each customer/address.
Gives mapping ability to see where calls already scheduled are located and where new ones are in vicinity.
En Route feature is nice to advise customers you are on the way BUT it is way too aggressive in giving frequent updates to the customer on your every move while on the way.
Keeps status of appointments separated nicely from new to parts on order to completion.
Customers get to respond with review at the completion of each call with a text.
-Pricing is excessive - very excessive by comparison
-New customer entry is not user friendly. Quirky and sometimes have to try to do it multiple times.
-We are forced to use this app for a home warranty company we do work for free. However, in order to 'upgrade' - to access features we currently have in our other dispatching software app we already had and pay $60 per month for - this one wants $199 per month. So option is to run 2 dispatching software and do double work or pay over 3 times the price for a product we don't find as user friendly as our current one
-EnRoute feature is invasive to privacy and gives too many updates to customers while along the route. Can't use it until you pull up in the driveway to avoid the aggressive following.
Mark from Air Climate Heating & Cooling
I am a HVAC Vendor for a home warranty company. They like for uss, vendors, to use this software for dispatching jobs to us. I have had no type of training, and have had to figure out most of it by trial and error. The more I learn the more I like it.
Matthew from Aws
They not been able to correct any of my problems that I've had with them all I get is we are still working on it, and we're sorry
Paul from A+ Appliance Care
Dispatch is a growing company; every time I look in the app there is a great new feature that helps me manage my work. The customer service is excellent; I've never encountered such a responsive company!