Checkfront Software


 

Checkfront is a cloud-based business management software designed for tour operators, rental companies and accommodation providers. It offers booking and activity management, reservations and payment processing.

Checkfront features online booking calendars that can be accessed on desktop and mobile devices. When an agent confirms a booking, the calendar is automatically updated in real-time to help avoid booking conflicts.

The software allows users to manage both online and on-site bookings. Point of sale features and a payment gateway allows clients to pay for tours, activities and services. Checkfront also allows users to integrate with travel websites such as Booking.com, Expedia and TripAdvisor, and they can publish their packages on these websites as well. Other integrations include social media websites such as Facebook and LinkedIn.

 

Checkfront - Booking calendar
 
  • Checkfront - Booking calendar
    Booking calendar
  • Checkfront - Dashboard
    Dashboard
  • Checkfront - Mobile calendar
    Mobile calendar
  • Checkfront - Payment status
    Payment status
  • Checkfront - Quickbooks integration
    Quickbooks integration
Supported Operating System(s):
Web browser (OS agnostic)

39 Reviews of Checkfront

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Rob from All Seasons Motel Armidale NSW 2350
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2017

June 2017

This company based in Canada [one of my favorite places] needs to up its performance.

Ease-of-use

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none .we actually lost 3 months records after they deleted all information when we cancelled subscription after finding the support offered was hopeless.Highly Proffesional Conduct !!!!

Pros

Nothing especially they way we were treated after being told the original cost had increased to more than is actually quoted if you need to use the product.There are much more professional organisations with much better backup around.

Cons

Backup is only via computers and when they do not know how to fix they end connection.The absolute worst was when we decided it was not performing in our 40 unit Motel and canceled.What did they do !!! deleted all our Motel booking records for the past 3 Months the time we had been using Checkfront??? No Contact just delete everything, make our clients lives a bummer.Very professional or very bitchy ??Grow a professional attitude boys, not everyone suits your system but don't spit the Dummy when a customer finds they want to go elsewhere. it is called the Hospitality Industry, Try some.

Source: Capterra
 

Michael from Giant Sportz
Number of employees: 201-500 employees Employees number: 201-500 employees

January 2017

January 2017

Great Booking System that Integrates well with Website

Ease-of-use

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Use this across 4 websites and 3 seperate businesses. Was able to create a bespoke solution for our complex booking system covering max bookings per time slot, multiple product types, taxation, ticketing, special events and more. Have been using product for over 1 year, and it is far superior to other similar booking/waiver type products on market. Complete solution for bookings, payments, waivers, deposits and more.

Great customer service, who have been available whenever we have needed it and have gone above and beyond the call of duty.

Pros

Customisation, Functionality.

Cons

Steep learning curve, but with support we've been able to create the right solution.

Advice to Others

Take the time to learn the product from the reps.

Source: Capterra
 

Jeff from UrbanGlass
Number of employees: 51-200 employees Employees number: 51-200 employees

January 2017

January 2017

Central to our organization

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I just wanted to convey a HUGE THANK YOU! We did a data export from Checkfront for one of our routine procedures and noticed that the "End Time" data has been added to the "End Date" field for all Booking Index exports, as we requested in the Help system, and even on the screen displays. THANK YOU SO MUCH for doing this... it will be a huge boon for us in managing the resource usage for hourly bookings.

Checkfront is absolutely central to our studio management here (https://www.urbanglass.org/studio). Now its very more valuable.

Pros

It's infinitely adaptable, and when faced with limitations, you bring them up with the support staff, and they will see to having the program modified.

Cons

Only that its real-life software, so perfection is still a ways off.

Advice to Others

If you need scheduling software, use it!

Source: Capterra
 

Nicole. from East End Bike Tours

December 2016

December 2016

Customer Support has Dropped.Off so much-extremely disappointed/frustrated

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Originally Checkfront was excellent with customer support and now it's response time is 3 DAYS to get a response. There are much better biking systems available that are more user friendly and cutting edge with features. They don't answer phone calls anymore and all trouble shooting needs to be done solely thru email back & forth-give me a break there's only so much that can be don via email. They told me that I should upgrade mu plan to a higher monthly price for the phone support & "better" customer support. Had typically hibernated the account in the winter & kept account open & have been paying year round. Extremely disenchanted with the service. TOTALLY UNACCEPTABLE TO BLOW CUSTOMERS OFF--how UNPROFESSIONAL!!

Source: Capterra
 

Joachim L. F. from LEGENTURIA fun & entertainement center
Number of employees: 51-200 employees Employees number: 51-200 employees

November 2016

November 2016

Now THAT is service !!!

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We are a small belgian family entertainment center based in Brussels in the heart of Europe,

CHECKFRONT changed our lives ! We have now dozens of bookings each day automated, planned as such and in multiple language (we have three languages over here)

The reason I give them a 5 star ranking is that their service is just unseen !!!

Try it out, their support team is outstanding and they really listen to idea's and input of their customers.

I think Checkfront will be the leading booking software worldwide with this approach.

Their service is amazing, you can mail them, chat them, even if you raise a question no one has raised before their customers advocate comes back to you after some time and they find a work-around !!!!!

Put your money in this product, you will not regret it ! I wrote this review on my own initiative after I have been blown away by their outstanding service over the last months.

Checkfront team knows what they are doing and they are really really good at it !!!!

Pros

Great service and the software does everything it promises !

Cons

Nothing, because all new future requests are dealt with and they keep improving the software.

Advice to Others

Yes, we tried a lot of others, do not hesitate, they give a free trial, use it !

We did and we were baffled by the unbelievable 24/24 support, in an online industry where support can be a painful issue, these people at Checkfront have taken it to the next level.

I am not affiliated with them, I am just a very very happy customer that wanted to get the word out there!

Source: Capterra
 

Danielle from Balis Best Babysitting
Number of employees: 51-200 employees Employees number: 51-200 employees

October 2016

October 2016

Outstanding Product

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Value for Money

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Checkfront is the only solution I have found that can handle bookings per hour at different rates. I tested so many systems prior to Checkfront & it really is superb. The customer service support is outstanding. I use the system to book Babysitting staff, knowing what it can do, using it for consultants etc would be a breeze. Fully customisable!!

Pros

Fully customisable

Cons

N/a

Source: Capterra
 

Scott from Strathcona Park Lodge & Outdoor Education
Number of employees: 11-50 employees Employees number: 11-50 employees

September 2016

September 2016

Good value for the cost of the program.

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Businesses that are looking for a simple solution to their reservation system that is easy to install on their website while keeping more money in your pocket should try this program. The initial set up was difficult for us as we demand a lot from the software we use but with the help customer service we had things working and have been in constant communication about features we would like in future updates of the product.

Source: Capterra
 

Chris from Palau Dive Adventures
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Works Great, Great Support

Ease-of-use

Functionality

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Value for Money

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We have used Checkfront since our inception in 2012. We have grown and so have they. They have done a great job making things better and their price is fair. Any issues we have had support has assisted in a timely manner. Reporting is great and notifications to customers is easy to set up.

Pros

Great reporting, easy to use, well priced.

Cons

My only slight issue I have with them, is I would love to attend a 2-3 day Checkfront "University". I get the feeling we can do more with Checkfront and are only using 75% of it. Of course, they have a great and very efficient configuration call that helps and this probably is the more efficient route to go anyway.

Advice to Others

Do it!

Source: GetApp
 

Scott

September 2016

September 2016

Awesome, simply awesome

Ease-of-use

Functionality

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Value for Money

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I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Pros

I am able to integrate nearly my entire workflow in one place from reservation to payment, notifications and more. For me, it just works.

Cons

Can't think of anything off hand. If it could take my volunteer application as well, that would have 100% of my work in one package.

Advice to Others

I book volunteers, if that's your business, get this.

Source: GetApp
 

Scott from The Mountain Volunteer
Number of employees: 2-10 employees Employees number: 2-10 employees

September 2016

September 2016

Awesome program Awesome support

Ease-of-use

Functionality

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Value for Money

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I book over a hundred volunteers each year and it's a one-person show here. I don't know how I did it before CheckFront, I really don't. So many steps are now automated for me and it's a breeze to keep track of bookings. I use notifications a lot to send volunteer handbooks, orientation videos and other important documents that I used to have to track and send manually. What a relief to be done with that and to be using notifications instead.

Pros

It just works. I get exactly what I need and it saves me hours of time.

Cons

I have zero complaints

Advice to Others

I work with others in this industry and suggest to them all the time, get on CheckFront and your life will be tons easier.

Source: Capterra
 

Rasmus from rjohnsen ApS

September 2016

September 2016

Solid and efficient booking system, excellent support.

Ease-of-use

Functionality

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I only have positive things to say about Checkfront. It can all be boiled down to: It works. If you are looking for an online booking system, Checkfront is what you need.

Pros

Like any other service you need to spend some time getting to know the system. Once you do you'll understand how easy it is to use. If however, you run into trouble Checkfront has the most fantastic support ¿ probably the best online support I've ever experienced. Before I tried Checkfront, I considered Squarespace the place with the best online support. Not anymore: Checkfront beats them all.

Cons

From my experience - none.

Source: Capterra
 

Elizabeth from White Hat Kitchen
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

I'm so glad I chose this!

Ease-of-use

Functionality

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I have no experience or training in building websites but I did my whole website myself by watching videos and using tutorials. I also used Checkfront for adding a booking and payment system for my business.

Pros

It was easy to install. There were a lot of tutorials. The customer support is fantastic. I got my booking function to look exactly as I wanted it to look on my website. It saves me a crazy amount of time from trying to deal with customers manually or by email.

Cons

It seems complicated at first but if you follow along with the tutorials and just kind of play around with it is amazing! It is not something that is going to take three or four hours if you have a lot of items to add or if you are looking to do things like classes or weird things that the program was specifically designed for. But the end result is worth the time you spend.

Advice to Others

I didn't set it all up before my free trial expired and I probably should have. In the end I ended up just getting a subscription and setting it all up. Once it wasn't free anymore it really gives the incentive to actually get it going! I'm super glad I chose this program.

Source: Capterra
 

Pietra from Stellar Micro Creations
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Complicated systems for Dummies :)

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I own and operate Stellar Micro Creations, in Rome, Italy. I have absolutely no experience with systems and programming. The check front booking system was incredibly over my head because it was very complicated but in the end it is good that it was so complicated because now I know that it can accommodate every complicated need of booking for my products.. I learn more and more options as I go along. The thing that has made this all possible for me to do is the fantastic support team at Checkfront. Once I got into the groove of communicating with Checkfront I have made hastened the development of my learning curve and am WAY more relaxed and not worried because I know that there is a support team that can help me. Anyway, I have so much more to say. There is also support in the Blogs. I had changed my approach to how I would start my business by reading one of the blog posts about referral business instead of using the costly Adwords which were not really working with my small companies start up budget. I consider the support team and the system as a partner of my business.

Pros

I like that this software can accommodate any complicated idea that I want to achieve when it comes to booking my tours.. and also I have just discovered the power of the Partners accounts. It has broadened my idea of how I can sell and increased my success potential. I do not have a lot of experience in this field but the featured of check front has given me a platform of growing my business and gives me a vision of what I can accomplish..

Cons

I haven't really discovered anything so far that I like least because I am in such a learning curve.. I am in the mode of discovering all the new things that I can do so far.. I might have a comment on this in a year or so. Oh yes!! It would be fantastically helpful if Checkfront would send a notification to my cell phone from the app or something that I have got a booking.. I have to log into check front all the time to see if I have a booking..

Source: Capterra
 


June 2016

June 2016

Handles the customers life cycle from bookings to payments

Ease-of-use

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Ease-of-use
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Quality
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Support

I have a small Hotel that needs efficient customer handling, this system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you next to nothing of work before the customer arrives and good customer information and experience. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Pros

Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons

Nothing at the moment

Source: GetApp
 

Erik from Tobiasbrygga
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Fantastic tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

This system gives you the flexibility to set up your customer communication and what shall happen during the time from a booking until the customers checkout both on SMS and Email... This is really flexible and can messages can be triggered easily based on your need. This gives you less before the customer arrives and good customer information. The second is the easy way to implement 3 party payment gateways like Stripe and the automatic generated invoice sendt to the customer one email with "pay now" button in the invoice connected to the payment gateway.. It is easy to integrate the add ons and if you have any questions they have premium support. One more thing, they have "ready to go" booking pages..

Pros

Easy interface, admin from the APP on the mobile, flexible customer communication and easy integration with add ons..

Cons

Nothing at the moment

Source: Capterra
 

Nick from Oggy Oggy Team
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Makes life simple

Ease-of-use

Functionality

Product Quality

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Value for Money

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Great customer care, always on hand with advise and experience. They are really friendly and understand how important each clients experience is through my website using their service. Any questions through there live chat are always answered quickly and ensuring the advise works and that I am happy every time. Great team !

Source: Capterra
 

Matthew from International Tours
Number of employees: 11-50 employees Employees number: 11-50 employees

June 2016

June 2016

Lacks key features and functions for tour operators

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Functionality

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Value for Money

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This software was trialled, however it was not designed with a tour operator in mind. There are some clear shortfalls. It appears that they are disconnected with the industry's requirements.

Pros

The software has around 60% of what you would expect from tour operator ecommerce

Cons

There are some very clear shortfalls. Attention is not being paid to their potential customers.

Advice to Others

There is an opportunity for other programmers to create complete software which is useful for tour operators. Checkfront is lacking and seem disinterested in getting on track.

Source: Capterra
 

Christina from Easterner Motel

June 2016

June 2016

FANTASTIC TECH SUPPORT!!

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The tech support is really excellent here, all the time. Room for improvement in the software: plea make it possible to print, normally, item events. Very odd that only page 1 prints. Tried it a few times. Also, odd, and a nuisance: if an item has a rule and also a price, one must create TWO DIFFERENT item events for it! So strange. Also, one is not told this int he online helf and videos either. Your software could be made more efficient . Thanks.

Source: Capterra
 

Steve from St.Paul's Hammersmith

June 2016

June 2016

Truly responsive support outweighs any weaknesses in this system.

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It's been quite a journey to set up our bookings to use Checkfront. I've integrated it into our pre-existing Xero.com accounting system, and into Outlook, and also into a series of mini-apps built on Podio.com. We've succeeded and now we're live, after a few months work.

There is a lot to learn about the various structures available in Checkfront, and one should not expect to grasp all the alternatives quickly, but only after some trial and error. However, the Checkfront support team have been great, making it all possible. They are fast to respond, they engage if you want a dispute (!) and they feed back constructive ideas to the developers which results in changes to the documentation and the code. They even duplicated my system and made "how-to" movies using the copy of my own system as an illustration. Stunning, actually.

The finished result makes us look professional, and will avoid errors in all the tasks which have now been automated, so we're delighted, especially as the prices are entirely reasonable. Thank you, everyone at Checkfront, especially the support team!

Source: Capterra
 

William from Whistler Sports Rentals
Number of employees: 2-10 employees Employees number: 2-10 employees

May 2016

May 2016

So far it has been faultless

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Product Quality

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Using check front for our reservation system for a bike rental shop. It is intuitive to use, and fairly easy to setup. Really like the way it integrates into our wordpress site. No complaints or issues from guests as yet either!

Pros

Looks great on my website
Easy to use

Source: GetApp
 
 
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