Sine Software


 

Sine is a cloud-based visitor management solution that serves small, midsize and large businesses. It's suitable for a variety of industries including construction, schools, hospitals, offices and property managers. Key features of the solution include visitor registration, automatic notifications, badge printing, reporting and analytics.

A mobile app is available for Android and iOS devices. It provides QR code check in, check out reminders, visitor verification and mobile printing features. Sine offers integration with Outlook, iCal and Google.

Sine is available with both monthly and annual subscription options. It is available in Australia, New Zealand, the United States, Canada and the United Kingdom. The solution offers support through email, phone, FAQs and a knowledge base.

 

Sine - Agreements and entry form
 
  • Sine - Agreements and entry form
    Agreements and entry form
  • Sine - Dashboard
    Dashboard
  • Sine - Mobile app
    Mobile app
  • Sine - Notifications
    Notifications
  • Sine - Welcome screen
    Welcome screen
Supported Operating System(s):
Web browser (OS agnostic)

179 Reviews of Sine

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Caitlin from Downer Group
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Easy and simple

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support
Pros

Ease of checking guests in and returning users.
Running reports easily to account for guests onsite.

Cons

There is no scan option for check out, on the machine and on the ticket which prints out - Not sure if this is an extra feature.
Having two Ipad's (Sine systems) connected wirelessly to the one printer - If both machines are being checked in at the same time, only one of the badges will print out. Not sure whether this is a connectivity issue or something that Sine can rectify.

Source: Capterra
 

David from SAS Automotive USA, Inc
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Use of software extremely easy to understand and functions are straightforward.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Pros

I like the functionality and the method of notifying the contact here at my company.
Easy to operate software.

Cons

I am unable to edit the size of text, remove information from print out badge. Overall system works very well.

Source: Capterra
 

kerrie from De La Salle College

August 2017

August 2017

Very user friendly to set up and good feedback from visitors.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
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Pros

Professional approach for recording visitors
Requires our visitors to acknowledge our Child Safety policy

Cons

the angle the photograph takes for the visitor is not great. The photo created is not a very good photo of the visitor

Source: Capterra
 

Garry from Icon Water

August 2017

August 2017

Good system which we can build on!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support
Pros

I like that the system can call mobiles if an muster is required, it has GPS functionality and will allow automatic sign out when you leave site

Cons

Would like it suited to sites and not one shoe fits all! No timeline on when changes can be made to system

Source: Capterra
 

Jenny from Farra Fabrication
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

very easy experience and great support as to setting it up with ease over the telephone

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support
Pros

we use simply as a time tracker for staff - in and out each day and it works well - the proximity cards are working well too and easy to use for our staff

Cons

we don't have any problems to report with this software so have no complaints xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

Source: Capterra
 

Sarah from GPEx

August 2017

August 2017

Very easy to use, good online support.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support
Pros

As an administrator, it is very easy to track who is in and out of the office which is a big requirement for us when directing phone calls.

Cons

That the iPad and iPhone doesn't 'talk to each other' and you have to use only one or the other. It would be handy if we could sign in with one and out with the other if needed.

Source: Capterra
 

Samantha from Goodman

August 2017

August 2017

Above average

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Fairly simple for customers, accept often have issues with cellphone numbers not being accepted when overseas numbers

Cons

Needs more features for administrators, would like to add photos for staff myself rather than them having to do it themselves

Source: Capterra
 

Rhys from B&R Enclosures
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Great support and easy to setup.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Progressed our company beyond the current written sign-in process. Saved the company money and provided a more efficient process which is easily combined with our data systems.

Pros

The app provides excellent customization and functionality with branding and workflows. It is fully capable of replacing our current written sign-in process.

Cons

Unable to send automated responses to externals emails after a user completes certain workflows. (an external email is sent to our IT team after a visitor selects "No" on a Yes/No question).
Unable to rename or remove certain boxes in the template. For example, renaming the "Next Visitor" button to "Finished".

Source: Capterra
 

Katrina from Barwon Water

August 2017

August 2017

Easy to understand software. Printer setup required technical support. We are still in testing.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
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Support
Pros

Setting up of IPad was easy to understand and followed logical steps. Still in testing phase as we are awaiting for our own Technical support to rollout AD output in CSV format.

Cons

Inability to change label template to larger and different corporate font. Also the label format doesn't actually appear as visually appealing as the IPad.

Source: Capterra
 

Stephen from The REIQ
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Easy to setup and operate. Feedback is very positive.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
Value
Support

We've done away with the old messy sign in book. Instant notification that guest\visitors have arrived.

Pros

I like the ease of setting up and administrating. The app and portal are simple to use. Visitors are surprised by it (like it) and both staff and visitors provide positive feedback. Staff love that they get an SMS when guests arrive and check in.

Cons

We had some issues getting the printer on our wifi, but that was not a SINE product problem. Once that was sorted out connecting to the printer was simple.

Source: Capterra
 

Chris from Northline
Number of employees: 201-500 employees Employees number: 201-500 employees

August 2017

August 2017

Best Product on the Market

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Instant notifications of visitors arriving means less admin times following up staff whereabouts.

Pros

The software is very simplistic and always works, it makes your organisation look professional and allows instant notifications to your hosts when visitors arrive both with email and SMS alerts.

Cons

No auto tracking of printing for replenishment of labels. Software should know how many labels it is using and re-order automatically

Source: Capterra
 

Ash from NOVA Entertainment
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

August 2017

August 2017

Very happy with SinePoint Pro

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Pros

I love that it has a 'return visitor' function. It makes it very easy for our regulars to check in.

Cons

It doesn't automatically re-sync new staff 'host' data. Other than that, there's nothing I'd change.

Source: Capterra
 

Michelle from TSS
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Positive and gaining sign in compliance

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Support

The ability to audit who is coming on campus and how often. This means we can capture people who might not have completed the correct inductions or provided correct paperwork in regards to Contractors.

Pros

We are now able to record who is on campus at all times, which is important under Student Protection Guidelines. Can print emergency lists and conduct audits as per requirements to monitor who has been on campus. Those that are being visited are notified by email the person has signed in - just in case the Receptionist is busy and cant call them straight away.

Cons

Would be great to have more formatting options - mainly for aesthetic purposes. This is so the WHS instructions are clearly laid out for contractors signing in.

Source: Capterra
 

Stephen from Marriott Hotels
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Sine has been one of the easiest process change introductions I have done.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

Replaced antiquated paper sign in/out process, contractor management and monitoring.

Pros

Ease of use, different sign in options, contractor acceptance and take-up, support, quality of hardware.

Cons

Nothing really, but if you could integrate the other contractor management functions into the software, site induction, etc into the software it will tick all the boxes.

Source: Capterra
 

Robert from Downer
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

July 2017

July 2017

The Sine system is a professional front end for visitors to our office.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

The Sine software just works and looks great in our reception. The customised look of the interface, enhances the professional loo of the office.

Cons

There is nothing wrong with this software that I can see. The Sine software is slick and professional.

Source: Capterra
 

Mark from Agile Sourcing Partners
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

Simple to use and administer.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Easy to use. The technology helps us in the notification of visitors arriving and then being able to track who has visited us.

Cons

Monthly Cost. Much too high for what we are getting in return. A couple of times employee names would not come up in the directory but on the Admin site they are listed in there. I have to delete them and then add them again for it to fix it.

Source: Capterra
 

Titi from Gilson College
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

User friendly

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Accessibility and ease of use.

Pros

The ease of use for most of our users. It is self-explanatory for our end users as well on the back end. It is user-friendly.

Cons

For this to be used as a sign in for our staff, we need to have a few features fine-tuned or added.

Source: Capterra
 

Anita from Agile Sourcing Partners
Number of employees: 51-200 employees Employees number: 51-200 employees

July 2017

July 2017

We implemented this as part of our ISO 9001 certification and it is very easy to use!

Ease-of-use

Functionality

Product Quality

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality

satisfied our ISO 9001 requirement for informing our visitors of our environmental and quality policies; allows us to capture their agreement to follow our policy as well as providing us a record of our visitors over time. the bonus is that we have an email sent to the person that is expecting the visitor and this makes the process go from good to great

Pros

We like the fact that we could configure an email to notify when your visitor arrived. Also the visitors find it very easy to use, and we are able to track and record our visitors to satisfy our ISO9001 requirements

Cons

I have not had the ability to understand how the reporting works for reviewing historical data, so I do not know how I will like it.

Source: Capterra
 

Doug from Amec Foster Wheeler Australia
Number of employees: 201-500 employees Employees number: 201-500 employees

July 2017

July 2017

Great system and easy to use

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

We have now changed our reception from being a staffed reception desk to an unstaffed reception desk whilst still retaining a positive corporate image.

Pros

The system is extremely easy to set-up and use. Customers and clients have also commented how easy it is and the ability to sign in prior to arriving in the office is a great feature.

Cons

We have received a few minor complaints regarding logging out. Can a three letter recognition be implemented similar to the host field? Also, when signing in before arrival in the office, is it possible to have a badge printed prior to their arrival in the office?

Source: Capterra
 

Maria from IPD Group

July 2017

July 2017

Great for notification of visitors

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support
Pros

Return clients don't have to complete all details again and notifications are sent when they're here

Cons

There should be a barcode scanning function to be able to scan when logging out rather than having to remember what details you entered when you arrived.

Source: Capterra