About Ping Identity

Ping Identity is a cloud-based identity and access management solution that helps enterprises provide secure access to APIs, networks, cloud/on-premise applications, and other corporate resources. The artificial intelligence (AI)-enabled platform automatically tracks, detects and blocks unauthorized activities to ensure compliance with regulatory guidelines.

Ping Identity enables administrators to add users via a self-service portal, configure deployment environments and applications and establish custom workflows to streamline registration and authentication operations via a unified portal. Features include API access, geo-fencing, multi-factor authentication, data governance, multiple device management, single sign-on (SSO) and more. Addition...


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Supported Operating System(s):

Web browser (OS agnostic)

27 Reviews of Ping Identity

Average User Ratings

Overall

4.78 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(21)

21

4 stars

(6)

6

3 stars

(0)

0

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 27 results

December 2019

User Profile Picture

Brandon from Printpack

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Information Technology and Services

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

December 2019

Excellent authentication software!

I use PingID multiple times a day to authenticate user's new upgraded computers. The old computer gets removed from Ping and we add the new machine.

Pros

The UI is very clean and easy to navigate. Adding or removing a device is straight forward and easy to do.

Cons

My only complaint is some of the transitions can be confusing. For example, after adding a new device there is a brief pause before the device is authenticated. An unfamiliar user may close out the windows before the process is done because there is no indication that something is happening in the background.

July 2020

Jon from Thomson Reuters

Company Size: 10,000+ employees

Industry: Research

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Endlessly flexible federation software

We use PingFederate as the basis for our enterprise single-sign on platform. As such, it handles logon services, session management, and federation services using SAML2, ws-fed, OAuth, and OpenID Connect. We've also tied it with their orchestration product PingCentral to expand our rudimentary app integration self-service offerings, as well as PingID for MFA/strong authentication.

Pros

I like PingFederate since it provides a solution for nearly every sort of enterprise use case I have encountered. Besides the traditional IDP/SP roles, we've used it as a federation hub to accommodate M&A and divestiture application access. The APIs underneath facilitate our cloud deployment and automation work from an operations/app-integration perspective, and new releases come with the latest profiles of OAuth so we can have even more building blocks to obfuscate the complexity of identity for our internal customers.

Cons

I think the relationship between all the components required to make a functioning OIDC OP could be made a bit clearer. It took some trial and error to truly understand where and how an adjustments to the token processes, OIDC policy, scopes, and adapters all flowed/compounded into each other.

Reasons for Choosing Ping Identity

PingFed had a track record for the self-service service delivery method I wanted to install here, and it was also the only one that I could get operating in containers at the time. Ping also moved very fast to support my containerization work.

Reasons for Switching to Ping Identity

Increased business agility and to position ourselves for cloud and zero-trust architectures.

April 2021

Christina from TA

Company Size: 10,000+ employees

Industry: Financial Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Rockstar Support and Customer Service

It has been great, we have used PingFederate for over 7 years, and have seen things change over time. I wish we had the capacity to use all the funcationality of Ping.

Pros

The most impactful experience has been the customer service and engineering support teams, and the flexibility of the software.

Cons

There have been some change overs in Customer Service support, that has caused a bit of a hurdle, however, we met with the teams, and resolved the issues.

Reasons for Choosing Ping Identity

The flexibility and ability to see the logs for the users.

Reasons for Switching to Ping Identity

The Customer Service

December 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

4.0

December 2018

PingOne Review

When it is working, it is mostly seamless. Allows easy FaceID on mobile to access my email. At one point there was a issue with my Outlook emails only appearing in my notifications and not making it to my inbox - however, cannot be sure if source of issue was Outlook or Ping. Required a total re-configuration to resolve.

Pros

Allows me to connect to work email on my personal mobile device

Cons

When it fails to work, hard to diagnose the issue.

April 2021

Keith from UKG

Company Size: 10,000+ employees

Industry: Computer Software

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2021

Great Products and excellent customer support!

Using a secure authentication standard makes it easy to configure as the business is moving to more cloud products. Having the authentication polices and policies contracts makes configuration of applications very simple and quick.

Pros

Ping Federate is easy to deploy and makes it easier for our employees to have one username/passwords for applications, makes it easy with authentication policies that most times our employees never see a sign-on prompt. Ping ID has also been easy to configure and is a nice MFA tool. We have not rolled it out to the whole company yet but the bet users love the ease of use. Support from Ping is great and they respond to issues quickly and also are available to help with configuration issues if necessary.

Cons

No dislikes here, once you are familiar with the configurations and setup, everything else os pretty easy.

Reasons for Choosing Ping Identity

Great support during the POC period and the price.