Ping Identity Software

About Ping Identity

Ping Identity is a cloud-based identity and access management solution that helps enterprises provide secure access to APIs, networks, cloud/on-premise applications, and other corporate resources. The artificial intelligence (AI)-enabled platform automatically tracks, detects and blocks unauthorized activities to ensure compliance with regulatory guidelines. Ping Identity enables administrators to add users via a self-service portal, configure deployment environments and applications and establish custom workflows to streamline registration and authentication operations via a unified portal. Features include API access, geo-fencing, multi-factor authentication, data governance, multiple device management, single sign-on (SSO) and more. Additionally, managers can ma...
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Ping Identity admin console

Ping Identity User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 30 reviews

User Profile

Brandon

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

December 2019

Excellent authentication software!

I use PingID multiple times a day to authenticate user's new upgraded computers. The old computer gets removed from Ping and we add the new machine.

Pros

The UI is very clean and easy to navigate. Adding or removing a device is straight forward and easy to do.

Cons

My only complaint is some of the transitions can be confusing. For example, after adding a new device there is a brief pause before the device is authenticated. An unfamiliar user may close out the windows before the process is done because there is no indication that something is happening in the background.

Jon

Company size: 10,000+ employees

Industry: Research

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

July 2020

Endlessly flexible federation software

We use PingFederate as the basis for our enterprise single-sign on platform. As such, it handles logon services, session management, and federation services using SAML2, ws-fed, OAuth, and OpenID Connect. We've also tied it with their orchestration product PingCentral to expand our rudimentary app integration self-service offerings, as well as PingID for MFA/strong authentication.

Pros

I like PingFederate since it provides a solution for nearly every sort of enterprise use case I have encountered. Besides the traditional IDP/SP roles, we've used it as a federation hub to accommodate M&A and divestiture application access. The APIs underneath facilitate our cloud deployment and automation work from an operations/app-integration perspective, and new releases come with the latest profiles of OAuth so we can have even more building blocks to obfuscate the complexity of identity for our internal customers.

Cons

I think the relationship between all the components required to make a functioning OIDC OP could be made a bit clearer. It took some trial and error to truly understand where and how an adjustments to the token processes, OIDC policy, scopes, and adapters all flowed/compounded into each other.

Reasons for choosing Ping Identity

PingFed had a track record for the self-service service delivery method I wanted to install here, and it was also the only one that I could get operating in containers at the time. Ping also moved very fast to support my containerization work.

Reasons for switching to Ping Identity

Increased business agility and to position ourselves for cloud and zero-trust architectures.

Shaurya

Company size: 51-200 employees

Industry: Computer Software

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Functionality

out of 5

February 2022

Reliable, easy to use SSO tool

Pros

Offers Face ID integration Gives multiple options to authenticate

Cons

Sometimes faced sync issues specially in offline mode

Christina

Company size: 10,000+ employees

Industry: Financial Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

April 2021

Rockstar Support and Customer Service

It has been great, we have used PingFederate for over 7 years, and have seen things change over time. I wish we had the capacity to use all the funcationality of Ping.

Pros

The most impactful experience has been the customer service and engineering support teams, and the flexibility of the software.

Cons

There have been some change overs in Customer Service support, that has caused a bit of a hurdle, however, we met with the teams, and resolved the issues.

Reasons for choosing Ping Identity

The flexibility and ability to see the logs for the users.

Reasons for switching to Ping Identity

The Customer Service

Aditya

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

September 2021

Ping Identity is solution for SSO

I have been using more than 2.5 years even still in my current organization using all the solutions of ping Identity like pingid, ping federate, ping access, ping directory etc.

Pros

The configuration of the multiple micro services of oing identity like police store, pcv, data store, selector etc. Easy way to integrate any application to provide single sign on service to those.

Cons

User provisioning can not be done at ping Identity end. There need to configure ldap or data store to have the users information stored unlike okta.

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