IdentityIQ provides an excellent one-stop shop for users to request access within our enterprise environment. Before, users needed to go to several different places depending on what access they needed. Now there is one location, and easy search tool, and notification emails for managers to approve which makes the process seamless.

I have found when working with users that the user interface is not as user friendly as one might think. When viewing it, it looks clean and easy, but time and time again users struggle to understand the flow.

Though expensive, our IT systems are simplified with the use of SailPoint

We discover and reduce security risks and compliance breaches with the help of SailPoint's identity analytics and reporting capabilities. This advanced security features are important for us.

SailPoint is expensive and it has a steep learning curve. The administrators have to train for a couple of weeks before they are allowed access to the system.

I've used SailPoint both as a pure IG solution and as an overall IDM solution. For an IG solution it works well even though the customization is still more than I prefer. As an IDM solution it requires far too much customization and is not "full featured" when compared to other products in the marketplace.

Provides a good identity governance view into your organization

It requires a considerable amount of customization to get it to work.

So my conclusion is one should definitely go for SailPoint without any second thought as its helping organization in managing there identities securely.

There are a lot of things I liked about this product among all the best is the customization that the product allows me in my organization we have customized the Joiner, Mover and Leaver.

Sometimes the product behaves very abnormal because of the cache issues which the team is working on it.

Ease of use, time saving, automation

We have over 2000 databases in our organization, for Sybase and Oracle. Identity IQ from Sailpoint has been a boon for us to manage the accounts of all our users at one spot, and to simplify the process of provisioning and deprovisioning. Identity IQ can also be configured to use business rules in scenarios where there are too many parameters to take in consideration. The tool we used previously wasn't this stable and flexible.

The interface takes some time to get used to. Some features we requested are promised in a future release, which means there is room for improvement

I like the proactive features like policy violations and multiple layers of approvals at request time. Reactive controls like certifications are helpful to the extent that users engage.

Does not scale well for large environments or when data is not 100% clean. For example we have many uncorrelated accounts and this is not handled well for certifications.

The overall experience with Sailpoint is fine, we did notice that the platform is starting to suffer from response delays and since we use the SaaS of IdentityNow it might seem that as more customers are being added the performance is being impacted.

Easy to connect to our internal application to extract user entitlements for managers certifications. We use IdentityNow for certification but we disabled provisioning.

UI and documentation needs some improvements. Search feature needs technical skills to get going and documentation is not readily available. I do note that Sailpoint are adding more documentation to the support portal.

The experience is good. We use this tool daily basis for our client based in US. We on board and off-board the users on the daily basis. Assign them to a group so that they can access the system,

On-boarding and Off-boarding process is so easy. You can do it couple of minutes. Also Sailpoint Tool has a good user interface

The services needs to be improved like if the solution can make forms more customizable . Also it will take some time to get used to of the interface.

This Product is magnificent and very easy Interface. Just a small training initially and we are ready to go. Can be customized according to the business needs and excellent support for this product.

Great product that has allowed the enterprise technology team to streamline requests for users, make them self-solvers and decrease our overall ticket count.

Facilité à intégrer et à utiliser, permet la gestion des accès et des identités

rien en particulier avec cette solution

User access management

It was always an important and a very tedious task to manage user access but with IIQ everything is made very simple and easy to use , we are able to manage and maintain users across the organization very easily for multiple flavors of the database .

Only issue I observed is while provisioning access to Oracle users , if you provision users with lowercase Oracle is not able to understand and causing issues .