--- title: "SailPoint Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of SailPoint. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if SailPoint is a good fit for you!" source_url: "https://www.softwareadvice.com/access-governance/sailpoint-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Identity Management Software](https://www.softwareadvice.com/identity-management/) / [SailPoint](https://www.softwareadvice.com/access-governance/sailpoint-profile/) / SailPoint Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/access-governance/sailpoint-profile/) Reviews [Alternatives](https://www.softwareadvice.com/access-governance/sailpoint-profile/alternatives/) # SailPoint User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 59 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4/5 - Value for money: 3.9/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 44 reviews (75%) - 4 stars: 14 reviews (24%) - 3 stars: 1 reviews (2%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## SailPoint customer reviews Showing reviews 1-25 of 59 (page 1). ### Sailpoint ISC: Great UI and Fast Onboarding Experience - Overall rating: 5/5 - Reviewer: Vikas P. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: 5+ years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The SOD policy and the workflows I used most gave me a great experience. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Sailpoint ISC has a great user interface. It’s easy to understand, the application onboarding experience is quick, and it also has a good community forum. IT has AI reach harbor piolet. #### Cons I don’t really see any major downsides with Sailpoint ISC. That said, I think there should be more rules on the connector side, and those rules should be tested before they’re applied. Overall, it should be an easy platform to use. --- ### Industry-Leading Innovation and Leadership - Overall rating: 5/5 - Reviewer: Irshaad L. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 5001-10000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Risk reduction #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros The innovation and leadership in the Industry #### Cons Sometimes the guidance is lacking on what good looks like --- ### Streamlined Identity Requests with Multi-Level Approvals - Overall rating: 5/5 - Reviewer: raghav c. - Company size: 201-500 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use SailPoint for everything related to human identity. #### Pros I like the approvals flow for requests, with three-level approval and management based on IdentityNow. #### Cons I’d like role-based and access-profile-based approvals, and to put RITM as metadata for identity. --- ### Deep, Secure Identity Management with Easy Setup - Overall rating: 5/5 - Reviewer: Kreeson N. - Company size: 10000+ employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use SailPoint for identity and access management. #### Pros I like SailPoint’s depth and security, and the initial setup was very easy. #### Cons None --- ### SailPoint: A Strong Enterprise Choice for Security, Compliance & Access Management - Overall rating: 5/5 - Reviewer: Udit L. - Industry: Computer Software - Company size: 51-200 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Compliance and audit #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros SailPoint is a strong enterprise technology to consider, particularly for organisations with complex security, compliance and access-management #### Cons Nothing particularly every thing good abt sailpoint --- ### Strong AI Governance and Great Tech Enablement - Overall rating: 4/5 - Reviewer: Keyur P. - Verified reviewer: Yes - Industry: Banking - Company size: 1001-5000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The ownership and governance of AI agents. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Doing well with the governance of AI, great tech enablement exercises #### Cons Not much to add—there’s a reason they’re market leaders. --- ### Broad Integrations Open Philippine Market Opportunities, but Data Residency Needs Attention - Overall rating: 5/5 - Reviewer: john paulo h. - Company size: 11-50 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. As a distributor in the Philippines, I find SailPoint helps bridge more of our business revenue, especially for our distributorship. #### Pros I like SailPoint's breadth and depth in integrating with different solutions in the market. It has opened up a lot of opportunities in the Philippines and helped bridge more of our business revenue there, especially for our distributorship. I also appreciate that we can integrate existing solutions instead of replacing them, giving us better breadth and control of what's happening in the Philippine market. #### Cons I think more around data sovereignty would be helpful, especially more on POP in the Philippines. Like data in Singapore, data in the Philippines must reside in the Philippines. --- ### Easy-to-Use, Friendly UI That Simplifies Access Management - Overall rating: 5/5 - Reviewer: Rujula s. - Industry: Banking - Company size: 10000+ employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Identity and access management #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros The easy use and friendly UI/interface Sailpoint has to offer. This makes access management very simple and easy #### Cons The slowness and lag that is gives along with the limitation of certain features --- ### Fast Time-to-Value with Flexible Identity Management, Certifications, and Workflows - Overall rating: 5/5 - Reviewer: Ramesh Chandra B. - Verified reviewer: Yes - Company size: 10000+ employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Faster delivery: We can stand up a working IGA capability much faster than with on-prem tools, which helps us demonstrate value to clients early. Repeatability: The standard configuration model and connector library make our delivery more predictable and consistent across engagements. Room to grow: We can confidently position it as a long-term platform. The roadmap, including Workflows, AI-driven insights, and integrations with Access Management and PAM tools, allows clients to mature their identity programme over time without needing to re-platform. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros What works well: Identity management: Identity profiles, lifecycle states, and transforms provide a clean, configuration-driven way to manage joiner/mover/leaver processes. Clients reach value much faster than with on-prem IGA. Access certification: Campaigns are flexible. Manager, source-owner, role-, and search-based options are all available, and reviewers generally find the UI intuitive. AI recommendations help reduce rubber-stamping. Policy management: SoD policies are straightforward to define and maintain. Violations surface during access requests and certifications, which auditors appreciate. Workflow orchestration: The low-code Workflows builder has matured nicely. It now supports many use cases that previously required custom rules or external tooling. #### Cons Audit reporting: Out-of-the-box reporting remains the weakest area. Most clients end up relying on Search exports or the APIs, or purchasing add-ons, to produce auditor-ready evidence. Customisation: Cloud rules require SailPoint review, which can slow down delivery. Learning curve: Transforms take time to learn and get comfortable with. Cost: Licensing for premium modules can be difficult to justify for mid-sized organisations. --- ### Very Easy to Use, Practical, and Extensive - Overall rating: 5/5 - Reviewer: Hendra T. - Industry: Higher Education - Company size: 5001-10000 employees - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Consolidatio #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 #### Pros Very very easy to use practical and extensive #### Cons Can be expensive and hard to learn a little bit --- ### Group - IDENTITY & ACCESS CONTROL Advisor - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Logistics and Supply Chain - Company size: 10000+ employees In the context of complex governance and compliance, SailPoint IIQ has proven effective in enhancing access controls and accountability. Users have noted the need for improvements in configuration simplicity and user interface design. Full review available after login on Software Advice --- ### Sailpoint developer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Airlines/ Aviation - Company size: 201-500 employees The reviewer appreciates the helpful support and punctual upgrades in the developer portal. They noted that some services are not very useful for customers because of technical limitations. Full review available after login on Software Advice --- ### IAM Analyst - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Oil & Energy - Company size: 1001-5000 employees The software is designed to cater to a wide range of identity security needs, making it suitable for various organizational contexts. Its emphasis on continuous governance supports effective identity management. Full review available after login on Software Advice --- ### Director | Head of Technology | IAM Solutions Architect - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 10000+ employees The software is noted for its strong collaboration and scalability, making it a good choice for IGA needs. Although it has useful AI features, the reviewer feels that nothing particularly remarkable distinguishes it in the market. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Banking - Company size: 51-200 employees SailPoint is praised for its leadership in identity security, particularly in governance and access management. The reviewer expressed a wish for additional free training resources and certifications to enhance user knowledge. Full review available after login on Software Advice --- ### Country Sales Manager - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Computer & Network Security - Company size: 11-50 employees The reviewer finds the software effective for defining real identities in their organization. They have not encountered any issues, though they suggest that an SME model could further improve the experience. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Information Services - Company size: 51-200 employees The reviewer appreciates the automated features for governance and access reviews, highlighting their effectiveness. There have been no issues reported, although the user suggests that enhancements could be beneficial. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Financial Services - Company size: 2-10 employees The platform is effective in automating identity governance tasks, which helps in managing access and compliance efficiently. Users may find that the initial setup requires significant time and technical knowledge to fully leverage its capabilities. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 10000+ employees The reviewer appreciates SailPoint's quick setup and its ability to manage governance issues effectively. They believe that incorporating more AI could improve the platform's functionality, especially for on-premises users. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Government Administration - Company size: 10000+ employees The reviewer found the software easy to implement and learn, which is beneficial for users. They noted a dependency on support for logs and deployment, which could be a concern. Full review available after login on Software Advice --- ### Product Designer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Banking - Company size: 1001-5000 employees The identity governance capabilities of SailPoint are strong, providing organizations with improved access management and security. Users may experience difficulties with the platform's complexity and the time required for integration and configuration. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 10000+ employees The ease of navigation in SailPoint enhances the ability to manage application user lifecycles efficiently. Nevertheless, users may find the management of privileged access to be a challenging task. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Retail - Company size: 51-200 employees The software is noted for its ease of use in governance and lifecycle management, effectively solving issues related to user access reviews. However, it lacks support for the latest JBoss versions, which may pose challenges for some users. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer finds the initial setup of SailPoint to be effective and values its proactive updates for identity governance. They express a desire for the privilege and NHI features to be more user-friendly and easier to implement. Full review available after login on Software Advice --- ### Senior IAM & CIAM Business Analyst /Certified Scrum Master at Optus, IIBA Volunteer (FOBA) - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Telecommunications - Company size: 201-500 employees The reviewer appreciates the platform's user-friendly nature and its ability to enhance security. They did not mention any issues with onboarding or support, focusing instead on its overall effectiveness. Full review available after login on Software Advice ---