It’s great if you can use Outreach along with it makes it much easier to use

Plugging in the same addresses over and over can get tedious at times

I'm using Sendoso to honor our customers with personalized gifts. This platform allows us to deliver a remarkable experience to our customer that go above and beyond for us. Sendoso helps me to personalize my work and much of what I do is over the phone.

Sendoso is a really great tool, as it has the ability to keep in touch with clients and promote the company's activities in innovative ways. A welcome addition to all customers, Sendoso takes care of everything for the gifted customer, all you need is to import lists that include names and email addresses. Demand generation teams are empowered to think strategically and creatively about how to deliver value to consumers and potential customers using Sendoso. I love how customer gifts are sent quickly and easily with the help of Sendoso, and I also love how it integrates with Amazon, so that gift purchases are completed and dispatched quickly.

Certain aspects of the platform require additional investigation, and we've had clients refuse to receive Sendoso's address confirmation emails or click the link to add their address out of concern for its security.

The goal was to simplify swag and easily send different marketing items to compliment our initiatives. But frankly this is like hiring a bad butler. After you fumble through the deficiencies you sit back and realize what's going on- you jut paid a bunch of money (for Sendoso) so you could pay more money (the actual gifts). The only value is a "slick" delivery email, which we could have templated ourselves if we knew we were already going to have to do all the tracking, correcting, verifying, accounting, etc.

It lets us send "coffee" (gift cards) via a pleasant, attractive platform with some rudimentary tracking and analytics. There are Salesforce integrations so that is nice.

The cost is outrageous for the very low utility of the product. The setup is cumbersome. The back end accounting is sloppy. And the program itself is just raw- has glitches, mistakes, typos, limited user features, etc.

Sendoso enables us to own our own gift shop, which makes us unique in our advertising campaigns, so that we can design marketing and advertising campaigns to benefit us directly and without the intervention of intermediary companies.

Sendoso enables us to coordinate and manage everything related to sending gifts to customers, as it provides us with a variety of gifts that we can design in a way that suits us, and it also coordinates the process of delivering them to customers according to their ability. It is easy with the user interface, and importing and coordinating lists of targeted customers in the campaign in addition to their addresses is very easy and does not take time. I also find it easy to allocate gifts to customers according to their classifications. The status reports and feedback are very useful and enable us to see which gifts and cards have already been delivered and all the other details related to them.

I hope to include more catalogs, to increase our distinctive options, and to be able to create quality gifts that help us stand out in our campaigns.

Sendoso added value to the customer loyalty process by surprising them with unusual gifts, which helped us improve our relationships with existing customers, and enabled us to attract new customers in this way.

I appreciate the idea that there are so many options to suit everyone and any event. I like how Sendoso assists us in building relationships with potential and future clients. It always allows us to give them distinctive gifts, thanks to a unified platform that is simple to use. We may use Sendoso to maintain inventory and plan new orders, as well as control everything related to providing gifts and monitor the success of the team in this regard. Sendoso has assisted us in broadening the reach of our e-gift approach, particularly when we attend a conference or exposition, and has enabled us to offer additional incentives to attend, engage, and deepen discourse in order to strengthen our relationships with new clients and clients.

There are not many unwanted or complicated matters, just some organizational matters that are sometimes annoying, as shipments may not arrive on time, and the process of navigating through different catalogs and choosing the products we want can sometimes be complicated.

Being able to send things to people directly to their homes during the pandemic

There are a lot of rules around what you can send and how with or without addresses that results in a lot of cancellations after the fact - so people don’t receive the gift they have been waiting for.

A good tool to get started sending physical items and is especially useful if you're sending gifts on a massive scale. However, you could save some money doing it yourself manually if you're a small business owner.

It's easy to integrate with Salesforce and fire off automated gifts to people. That's where the real power of it comes in.

The user interface is a bit lacking at times. I don't like how you can't see pictures of many gifts (like the perishable options) you're sending. Having to send directly through the integration is often limiting because you can't customize the messaging that is first seen by the recipient in many cases.

It's extremely easy to use and clients love it! Gifting has become a critical component of our sales and client retention strategy and we couldn't do it without Sendoso.

I wish it was a bit more dynamic in terms of the gifts you could send. This may be just an admin/use limitation based on what features I have access to but it's pretty limited in what we can send at this point.

I like that you can add various options for sending that improve the versatility

I do not like that some aspects are clunky such as sending mass gifts. That could be improved

Very useful for adding extra value to outbound ABM propsecting. Fairly easy to configure to send whatever you want.

Have had periods of time where their service didn't work, which affected our end customers.

What I like most about Sendoso is the ability to personalize messages for prospecting. When someone mentions they are having a bad day sending a quick 10 dollars for a coffee gift card is a nice touch to outbound prospecting. The ease of use and tracking success in Salesforce is great. The integration is on point. Using Sendoso for a meeting reminder is a huge part of a successful number of the scheduled meetings to completion rate. Using Sendoso for the ability to nurture a long term potential prospect is very successful and different from your typical email drip. It is a great way to stand out in the crowd of tech sales.

A huge con for me is the number of words that you can type into the personalized message. It sometimes is hard to get your message across with a limited number of words able to be used.

Sendoso has been instrumental in bringing some much needed automation to gifting that supports our customer advocacy initiatives. The platform is very intuitive, and the breadth and quality of the gifting items is pretty unrivaled.

Sendoso is super easy to use, their Salesforce integration is a game-changer, tracking capabilities are solid, and their customer support is as good as you could hope for!

The gifting options available in their catalog aren't always that easy to locate when you're setting up sends. Sometimes we also find some inconsistency in the availability of items, particularly when it comes to curated baskets.

Makes it super easy to send prospects/leads swag with the click of a button. We switched to this from rocket notes and Sendoso is so much better.

None yet. I love how easy it is to use.

great

love how i can engage with prospects in a different way

there isnt anything i dont like about the software

All of us have been so excited to be able to use Sendoso!

I LOVE the personalization Sendoso gives to each product sent out. It screams to my clients that we care and listen to them. It leaves a GREAT brand impression for our company. It's so fun to use!

The shipping associated with anything but eGiftCards is very high.

We are decreasing our no-show rate to meetings by offering up an unexpected perk to our prospects.

I love that I can portion off budgets to different reps in different geographies easily and let them drive their direct mail strategy. If someone hasn't used enough, I can easily reattribute. Sendoso also integrates well with Salesloft campaigns, which is huge. Reps always give positive feedback about Sendoso. I believe it is positive for our brand as well.

Sendoso doesn't have many drawbacks. It would be nice to make the gift cards conditional somehow, but I don't think that's realistic.