it allows people to pay over time which drastically increases sales

the admin page of afterpay is limited and doesn’t allow for many things but the new UI looks promising

Great experience, never had an issue. Support has always been helpful, never any bugs.

Loved that they have built such a great community of users who trust them for their daily ecommerce shopping.

Fees could be a bit lower in comparison with other processing companies but for what you get it is not something that would stop us from using the platform.

I was on an unpaid sick leave that unfortunately for me resulted in 1 or 2 missed payments. I’ve explained that I was terribly Ill and was not paying attention to the fact that ANY of my accounts set of for autopay was being rejected due to an expired card. UNLIKE most sensible merchants who contact their LOYAL CUSTOMERS or any customer when they notice a payment has been missed, AfterPay resorts to NON HUMAN FORMS OF COMMUNICATION! Less than a month later when I was back on my feet I IMMEDIATELY PAYED OFF THE PAYMENTS MISSED ALONG WITH THE ONES THATS WASNT DUE. To my surprise, PENALIZED BY AfterPay DRASTICALLY! My spending limit that was near $2000, a result of on time payments since late 2019 had been decreased to $50. ALL of my rewards stripped! I tried to appeal this by reaching out to customer service but received repetitive emails not explaining the drastic PUNISHMENT, but a regurgitated script of “SORRY FOR THE INCONVENIENCE THIS HAS CAUSED….SPEND MORE MONEY TO BUILD BACK UP YOUR LIMIT.”The NIGHTMARE continued when I conceded and took the L when I realized AfterPay is A COMPANY WHO HAS NO REGARDS TO THE PRESENT DAY ISSUES WHERE THEIR CUSTOMERS HEALTH COULD BE THE REASON BEHIND A MISSED PAYMENT! The past couple of days I’ve been trying to buy 2 items under my now $50 spending limit. AfterPay HAS REJECTED EACH ATTEMPT CLAIMING THAT THE PURCHASE EXCEEDS MY SPENDING LIMIT!

At first it was a convient way to purchase what you WANT without making any sacrifices to you important and necessary bills. I would use the service to by clothing, perfumes, sneakers etc.

AfterPay is good until you have an issue. The company causes issues that impacts your account for months at a time and the consumer has no control over what happens! In the end a fun service turns to an unnecessary nightmare!My problems started when I received an Email from Afterpay support that my account had been Hacked. I responded to the Email and that was the beginning of the end. You would think changing my password would be fix the issue but it wasn’t. The various agents working on my case forgot the reason of my inquiry to THEIR email turned into me reaching out to them to report a breech in my account. This took over 2 months to resolve! If they had PHONE SUPPORT, this would have never been an issue.

Such an amazing tool to use and so easy to install. I like how they caagorize businesses and allow customers to find you based on your store (e.i. Small Business, Black Owned, Woman Owned) and they send out emails letting you sign up for their promotions. After pay really cares about the businesses.

Afterpay allows us to receive larger orders than we did before we connected them with the store. Our customers have commented that they enjoy afterpay are are happy that we offer it. At this point if you have a small business and you don't have afterpay, then you are really hurting yourself and your potential customers.

The fees are the only downside, however I would much rather pay small a fee and receive more orders, than to not get the orders at all. After pay definitely brings more customers.

I love them personally. They were my first split payment option to my website. I did have an issue where they didn't have my payment bank information correct so payments were stuck for 4 months with them, but they resolved it once they figured it out.

I love when I added this back in 2018 it instantly added to sales within my company. A lot of consumers are dealing with the pandemic and need to place orders on a payment plan, this helps. The moment I saw inception of this on my website my sales started to boost.

I do feel that it is a bit expensive however, I think that it is a must have since 25-30% of our customers use Afterpay.

Having afterpay as a checkout option has produced more sales for us not only in the dollar amount of the sale but even a sale with the minimum of $35. So a customer that wouldn't have purchased because of the total being a little more than they would like to spend at the moment afterpay breaks it up at no cost to them. Which in turn raises our sales and larger order amount. We love afterpay.

it is a bit costly with the fees that they take our per transaction

I have loved using Afterpay as a store owner and consumer. My customers love it, as well.

It was really easy to set up, and customer service is easily accessible if assistance is needed. It is also easy to use, on the consumer side.

The fees are not clear. I cannot find the percentage that I'm paying, per order, anywhere. They need to be more transparent about that.

Amazing!

The ease of use and integration is what we like and appreciate most about Afterpay. It is critical for payment processing to be as simple as possible for customers in 2022.

The reporting and administrative portals could be better. Would like to see a more comprehensive dashboard of sales and analytics.

I have used this as a small business owner and I love the fact that I get to get my goods and pay in increments instead of fully up front.

That as a business owner to offer this to my clients this is costly to me if im not making enough sales through the channels

Our customers love the flexibility of afterpay's services

fees for brands can be a bit high compared to other payment processors

Afterpay has been a huge help in growing my AOV! My customers love how easy it is to use and how it makes a new wardrobe affordable!

Reporting could be more extensive. I feel the merchant backend is lacking in features

Customer service is terrible. It once took me over a month to get a response about us being missing from the online directory and they acted like they couldn't have cared less when they finally did answer.

customers typically spend more money when they can split their payments

there needs to be a buy now quick checkout button for shopify. I am constantly having to tell customers how to find the afterpay gateway.

I love how easy it is to purchase and as an owner the payout takes no time to get into my account

Getting in touch with customer service. I dont like that I cant call anyone to talk to about issues I may be having.

Amazing

Trust for our customer, its amazing how customer relate with afterpay and also with the afterpay store directory

some customers confuse but overall its great

Started out great, then terrible CS.

Any opportunity to increase conversions is attractive, and there are many processors now using the "pay in 4" model. Give another point to get the sale is great.

They're customer service is atrocious. I Changed the theme of my website template and needed them to update as well, so every product reflected the installments in pay in four. Helped conversions really nicely. I emailed them about it, they never responded. I transitioned to PayPal Pay in Four reluctantly, but it was sort of forced upon us with the lack of response.