All Bench Reviews
1-25 of 297 Reviews
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Erik
2 - 10 employees
Used more than 2 years
OVERALL RATING:
5
Reviewed August 2022
Completely alleviated stress while reducing my bookkeeping costs
Chris
Verified reviewer
Telecommunications, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Love Bench!
Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.
PROSI've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.
CONSThe monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.
Reason for choosing Bench
I didn't want to do the work!
Reasons for switching to Bench
The accountant was slow and took forever to make small updates.
Vendor Response
Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.
Replied November 2020
Brent
Financial Services, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2019
A great value of service for taking care of bookkeeping
Great experience and helpful service. Awesome value since an in-person CPA would be double the cost. Bench was especially around tax time when it comes to working with me to get my numbers buttoned up.
PROSThe iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service
CONSSome of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy.
Reasons for switching to Bench
QuickBooks required too much of my time and wasn’t learning transactions properly. Too many errors made for extra work on my part. Decided to make the jump since my business had grown and it was becoming more burdensome to keep up with after having kids to manage.
Bradley
Verified reviewer
Computer & Network Security, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
2
EASE OF USE
1
VALUE FOR MONEY
3
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed February 2024
Fallen from Glory
Simple Dashboard and Document upload process.
CONSHigh Turnover rate Delayed Monthly Bookeeping Delayed Tax Filing Poor Customer Service Account Managers are completly usless when a problem arises
Byron
Law Practice, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
Bench is great
My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy.
PROSIncredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you.
CONSThe only con here is that I didn't switch sooner.
Reasons for switching to Bench
I was ready to enjoy my practice and not deal with my books.
Vendor Response
Thank you so much Byron for your kind words! We are so happy to be working with you.
Replied February 2020
Jesse
Architecture & Planning, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
2
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2023
Good Quality; Probably too Much for a Smaller Company
I like the product, but am unsure of the value for smaller firms with fewer expenses.
PROSI like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.
CONSOverall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.
Reason for choosing Bench
Referral from friend
Reasons for switching to Bench
QBO is a powerful tool, but way overcomplicated for what I need. Only using it for reconciliation was cumbersome and frustrating.
Vendor Response
Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.
Replied June 2023
Heidi
Law Practice, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Great product, worth the cost for peace of mind
I like that it's easy to use, comes in a user-friendly format, and simplifies accounting for me. It's dummy-proof! I'm mostly looking forward to an easier tax season with this software.
CONSIt's a little expensive for a one-person office, so I wish there were more tiers in pricing. But I like the product and will continue to use it, and understand that it costs money for a good product.
Reasons for switching to Bench
FreshBooks was proving difficult and not as user-friendly as it was billed. There were some features I struggled with (separating sales tax was one of them- I couldn't figure it out and neither could they), and itemizing all my expenses/income for someone with zero background in accounting was really becoming a drag. I think to use the software correctly, you need to take a class in accounting or have some basic skills at the ready. I was overwhelmed. And I have a law degree!
Vendor Response
Hi Heidi! Thanks so much for the kind words. If you ever feel that your average monthly expenses have decreased, we can always conduct a pricing review to see if you fall into another pricing tier. All the best!
Replied August 2020
Pat
Law Practice, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
Ditched Quickbooks and saved a lot of time
I am spending a lot less time on bookkeeping and accounting.
PROSVery easy implementation - love the human support on closing the books each month.
CONSNot all of my business accounts can be connected via feed (ie intuit payroll), which requires a drag and drop upload each month.
Reason for choosing Bench
I found quickbooks to be frustrating and required far too many manual adjustments - and I never did completely understand the chart of accounts on QB. It was simply too complicated to use and I was exhausted trying to keep up with everything that I needed to do to get a good set of financials.
Rahul
Consumer Goods, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Easy to use, great customer service
This was super easy to set up and describe exactly what I was using it for. other providers took ages to figure out how to integrate my Amazon sales but Bench just got it!
CONSThe pricing was a bit on the higher side especially the catch up accounting that ended up being a large lumpsum in my case!
Reasons for switching to Bench
Better Bookkeeping support and ease of integration with Amazon
Vendor Response
Thank you so much for sharing, Rahul!
Replied February 2021
Scott
Music, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
Enjoying Bench Accounting for my Small Business
Bench helps me stay on top of my bookkeeping and know that my "i"s are dotted and "t"s are crossed.
PROSI like how simple it was to connect my bank accounts as well as third party payors (eg. paypal, stripe). The interface is intuitive to navigate and uploading receipts using my custom email is a nifty trick!
CONSI wish linking to Bench Tax or having some sort of tax center was a bit more seamless.
Reasons for switching to Bench
Personalized support from a human bookkeeping team.
Vendor Response
Hi, Scott! Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you're finding our interface user friendly, and that your team has been able to help you stay on top of your finances!
Replied May 2021
Ashley
Photography, 2-10 employees
Used monthly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
I wish we would have invested in this sooner!
I LOVE it so much!! I wish we would have started using this from the start with our business.
PROSBench has changed our business for the better! Having all of our books from month to month in one place is GAME changing! My favorite part is the real time look at the health of our business because our books are now done monthly. I can be confident that we'll never be behind! Which helps us make better business decisions!
CONSWhen I was first new to Bench and terms like "balance sheet" and "profit and loss" I wished there was a hover by where you click on them at the top that gave a quick description of what each meant.
Reasons for switching to Bench
I hated Quickbooks. The interface was terrible. I could never find anything.
Vendor Response
We're thrilled to hear this, Ashley! We've passed your glowing words to your bookkeeping team, who will be equally as thrilled.
Replied August 2020
Jacob
Computer Software, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed November 2022
SaaS, but with people you get to know
Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper.
PROSA pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business.
CONSIt is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use.
Reason for choosing Bench
I still use Xero for accounts receivable, but I was struggling to do my own accounting.
Vendor Response
Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make
Replied November 2022
Emily
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
One less thing off of my plate...
I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.
PROSI was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!
CONSI don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.
Reason for choosing Bench
The free trial. I didn't even look into other companies. I happen to come across an ad for Bench and I wanted to do the free trial. When I saw how much it took off of my plate I was in.
Vendor Response
Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly!
Replied November 2020
Albert
Verified reviewer
Consumer Services, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2019
Exceptional Services for Small Businesses
Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience.
PROSBench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.
CONSPlatform errors and the lack of additional features.
Anonymous
1 employee
Used monthly for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed October 2022
failed to file business taxes on time and did not file personal taxes properly
tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees. During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer. If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers". Find a local tax accountant who understands your business and will have your best interests in mind.
PROSThe dashboard chat and customer call scheduling were pretty responsive.
CONSa bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages.
Reason for choosing Bench
I assured by Bench sales rep that what I asked for (business returns and extensions) were services they could do. They clearly do not have the expertise or competence do these services.
Reasons for switching to Bench
I was pitched Bench when I switched invoicing software from Quickbooks to Freshbooks
Vendor Response
Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations.
Replied November 2022
Tony
Executive Office, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Best Bookkeeper there is!
Bench always delivers above and beyond and i love their service.
PROSBench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week.
CONSThere are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome!
Reason for choosing Bench
They were the cleanest of online bookkeeping companies.
Vendor Response
Hi Tony! Thanks so much for the lovely words! We have a network of CPA's that we can refer to our clients. They are trained on our platform, and work really well with our service! If you're interested, let your bookkeeping team know, and they can guide you with next steps. All the best!
Replied September 2020
Anonymous
2-10 employees
Used less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
Good start, low customization
Overall, I still recommend Bench if you are starting out and a small business under $1 Million in sales. However, as you grow, I would recommend switching to Quickbooks.
PROSPrior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing.
CONSAs our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting.
Vendor Response
Thank you for taking the time to share your experience and feedback. We are constantly looking to improve our service, and listening to your feedback is hugely important to us!
Replied March 2021
Susan
Consumer Services, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Great bookkeeping company
Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it.
PROSI like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time.
CONSThey don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping.
Erik
Verified reviewer
Non-Profit Organization Management, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2019
Completely alleviated stress while reducing my bookkeeping costs
When I first heard about Bench, I was nervous about switching from a standard, old school accounting firm I'd worked with for many years. Within a week, my fears were dissipating. Three years later, my fears are completely gone. Bench completely meets my needs as a small business owner - while saving me time and money.
PROSBench is SIMPLE. The software provides me an accurate and easy to understand overview of my monthly and annual financials with easy-to- process visuals and graphs. The software integrates automatically with my bank and credit card, alleviating the back and forth calls and emails I used to labor through with my former "brick and mortar" accountants. When I have a question, the Bench team is always available and quick to respond.
CONSNada! No complaints here! I have not experienced a single problem with the Bench software
Missy
Verified reviewer
Alternative Medicine, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Takes the hassle work out of financial reporting
Overall Bench has helped me to track and monitor my business financials. Tax seasons has been a breeze the last two years with Bench - something a lot of freelancers struggle with.
PROS- no need to use quickbooks - friendly and responsive staff when issues arise - individual bookkeeper assigned to your account - user interface is friendly and accessible - reporting features are solid - costs less than hiring your own bookkeeper - affordable rates which are advantageous for small businesses
CONS- auto syncing does not connect w Capital One bak accounts which results oftentimes a 2-3 week lag in getting monthly reports back - only retrospective reporting; no prospective budgeting features (need to use separate software) - does not provide tax accounting services; only bookkeeping - cannot easily customize revenue subledgers without discussing w accountant - no categories of fixed/variable expenses - cannot upload documents via mobile devices
Djabire Marwan
Internet, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
FUNCTIONALITY
5
Reviewed February 2023
Bench review
Easy to master accounting software and programmatic marketing is a little easier and is practically with Bench
CONSOne of the easiest software to find and use. No problem likely
Vendor Response
We're so happy to be supporting you and your business, Djabire. It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business!
Replied February 2023
Lizardo
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2020
AMAZING SOFTWARE & CUSTOMER SERVICE
I'd definitely recommend this software to all my friends. Easy to use and great customer service. They get the job done. Great investment.
PROSHow easy it is to use the software. It shows you all the financial details of your business.
CONSI'm really happy with everything they've done so far.
Reason for choosing Bench
Better quality and customer service.
Vendor Response
Thank you so much Lizardo! Our engineering team will be so happy to hear you're loving the software and we're glad we can provide you quick access to important information you need. We love working with you and your business, and look forward to what the future has in store.
Replied December 2020
Jay
Recreational Facilities and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2020
Life Saver
nothing short of great.
PROSThe Bench team was there every step to explain what the software did, how to use it and what they need from me. I am super busy so I needed hand holding and that's exactly what the bench team did.
CONSI had to do some of the integrations manually, such as sending over bank statements, but I would to have had to do this with a regular bookeeper anyway.
Reason for choosing Bench
more comprehensive
Reasons for switching to Bench
Bench is more comprehensive
Vendor Response
Hi Jay! Thanks for the glowing review. Thanks for being with us!
Replied August 2020
Anonymous
2-10 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Good software
Pleasant experience. Fix times need to be shorter.
PROSThe reporting tools are very clear. Very easy to upload new documents
CONSTime to prepare full report of prior month takes a few weeks. Certain expenses are repetitively miscategorized.
Ali
Retail, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Love the ease of use!
After months of frustration with our old software, we switched to Bench and have been so happy. It is easy to use, painless, and so convenient.
CONSSo far I am completely happy, no cons yet!
Reasons for switching to Bench
Hard to use, terrible customer support.
Vendor Response
Hi Ali, we're thrilled to hear we could make the process seamless and that it's easy to use. We love working with you and are excited to see what comes next for you and your business!
Replied January 2021