it is a great student billing software for the size of our school and easy to use with our specific and special needs for billing.

easy to navigate - user friendly for both staff and parents

not enough reports to choose from. cannot choose date specific reports.

I have had a great experience with Tuition Management for the last six years. My account representative,[SENSITIVE CONTENT] is always eager to help and is always so attentive to my needs and demands. She always responds in a timely fashion and cannot be more helpful. She is the main reason why I would recommend this product to anyone.

I feel that the software is user friendly for both the school and parents. The point and click features are useful and the broad range of payment options makes it easier on parents. I like that I have the option to create and customize reports, perform SSI reports and manage my account myself.

I do not like that the email parents feature cannot be customized. I feel this can look too generic, especially if the communication is of high importance. I understand that accounts are family based, but I would like to have the option to view more in student based accounts. Specifically, reporting and accounting would be easier for year end in student billing.

No frills, text-based user interface with low cognitive load.

It would be better if a Parent user account would give access to more than 1 school. As it is, Parent users need to have 1 Blackbaud user account per school. For instance, 3 kids, 3 different schools = 3 separate Blackbaud Parent user accounts. This is a terrible user experience! Also, the term "BBID" on the login page and elsewhere is technical jargon that should be eliminated.

The Accounts Receivables is working pretty good. However, I attribute that to my many years of getting to know Smart Tuition and having an absolutely excellent support person that has been a wonderful teacher. There are a lot of details you have to learn in order to make corrections in your invoicing and again it is very confusing and can mess up your bottom line if you are not extremely careful with undoing an item and reinvoicing.

Once I have everything input for the school year, it pretty much runs itself as long as you do not have to make any changes. It is easy to check families payments and balances.

Have not been able to configure a single Custom report on my own. Cannot make my way through all the steps to come up with info I am wanting. Also, changing a payment plan absolutely drives me crazy because you lose the first months if you change after the payment year begins!!! I really do not like that part at all.

With the help of our contact at Blackbaud, it's been a really pleasant experience. I feel very supported whenever issues arise.

Very easy to set up billing to reach both customers as well as recording on our General Ledger.

More customization - parents are confused when seeing "Blackbaud" on statements and emails.

[SENSITIVE CONTENT] was AMAZING. She was ALWAYS there to help when needed.

The system is very easy to use and learn.

The customer statements are not super easy for the customer to understand.

[SENSITIVE CONTENT] and the customer support team are OUTSTANDING. Really. [SENSITIVE CONTENT] has saved my life/job/mental state SO MANY times with her calm, cool and complete ability to fix my world. She responds to the dumbest inquiries with patience and professionalism. She is careful to always explain things and never signs off until I really "get it." I appreciate her so sincerely. The ONLINE Chat feature is CRITICAL. I use it so much and your customer service team is really REALLY Grade A.

The training for the education side and integrating contracts was problematic.

The whole billing, invoicing, communications to parents are managed by BBTM. Parents contact you only for specific questions or assistance. You do not have to do all of this and just monitor that everything runs smoothly.

BBTM is very easy to use and very intuitive. You can go back to the previous school years and find fast all the data you need.

The invoices are not clear and very difficult to understand. Parents call often to complain and ask questions as even for them they are difficult to comprehend. Third Party Payers names cannot be added on them.

With the help of my Blackbaud Tuition Management rep, things run smoothly.

School assigned Student IDs do not transfer year over year which is annoying. Also the tuition allocation is not divided based on charges and has to be changed by your team every year.

Our customer service rep, [SENSITIVE CONTENT] is very helpful and knowledgeable

It is user friendly and has many options for different reports

I would like to be able to email an invoice through the communications tab to all customers when necessary. Currently can not send to customers who are on automatic payment. Occasionally a payment will fail and they owe a balance or I may add a new fee and want to send a revised bill. It is a huge disadvantage to not be able to do that. Please see if this request can be fulfilled

Consistency is a problem, as well as expertise.

A point of resolution for many consumers. Invoices could be sent using emails with a link to a PDF that could be viewed, verified, and then subsequently paid. Their corresponding accounts would then be updated accordingly.

Overall competence of the internal staff is quite low. Additional problems are created when attempting to resolve simple issues related to invoicing, wire payments, etc. The website is also inaccurate, along with the corresponding links being provided. English is also a problem when speaking with customer representatives. Blackbaud has many areas of improvement and if given the choice, I would not engage them in the future.

The system is not very flexible. Whenever there is a problem it takes too long for tech support to fix.

The ability to upload billing data. Being able to see details billing on the system.

The reporting side is bad. Very hard to customize reporting. Also how long it takes for funds to be settled and transferred to our bank. It appears Blackbaud holds onto funds much longer than they should.

We are in the midst of trying to resolve how to reconcile BTM to our GL with the Accounting team at BTM. Since this is not included via Customer Support, we elected to pay for consulting.

The product is easy to use. Generating reports is an important aspect of this software.

I am still learning new tasks now that Blackbaud is providing webinars on different tasks. These webinars are very helpful.

overall a good experience and excellent customer support!

Ease of use, dashboard to highlight potential issues, Buy Now/Give Now are great features for tracking events that include ticket sales, etc and provide ease of payment for purchases and donations.

solution for invoicing childcare fees billed weekly vs tuition that is billed monthly could be better

I had a good experience with Blackbaud. If I needed help in anyway it was just a phone call away.

I liked how user friendly it was for the most part.

I'm not able to think of anything I didn't like at this point

The amount of detail I can record in the system.

All the manual entries. It would seem there would be a way to import data and the system should be intuitive enough to disperse billing.

It's user friendly. I get great help through our represntative.

I have to batch and manually enter all student fess/discounts. The name changed. It confused lots of families!

I like how user friendly the system is. The reports are so easy to create.

This software is great in general and I truly happy with everything.

Very helpful support personnel. Integration with FE

Not able to customize reports or obtain actual detailed invoices.

Positive

general ledger mapping and personal customer service

Buy Now needs mapping to the general ledger

This software is very user friendly for both admin users and parents to clearly see what their charges are and gives parents options for different payment methods.

The hardest part about this software is that there is not posting dates, so it can be hard to integrate smoothly with Financial Edge.

I came from a smaller school where I was invoicing each family monthly in house. It has been great to see how BBTM was implemented to simplify what would otherwise be a burdensome and complicated in house process.

Makes what could be an incredibly involved billing process, simple

The ease of reading statements and understanding the details on accounts from the parent perspective could be improved

I am a first time user of the product and very easy to use.

I am a first time user of the product and still learning the many features.

The system helps with the collection of tuition and gives ease of payment options for our families.

The ease of use and having a representative that communicates with you about issues or new updates.

The system seems to get bogged down and moves very slow. Timing out after only about 5 minutes of not using.