it is a great student billing software for the size of our school and easy to use with our specific and special needs for billing.

easy to navigate - user friendly for both staff and parents

not enough reports to choose from. cannot choose date specific reports.

I have had a great experience with Tuition Management for the last six years. My account representative,[SENSITIVE CONTENT] is always eager to help and is always so attentive to my needs and demands. She always responds in a timely fashion and cannot be more helpful. She is the main reason why I would recommend this product to anyone.

I feel that the software is user friendly for both the school and parents. The point and click features are useful and the broad range of payment options makes it easier on parents. I like that I have the option to create and customize reports, perform SSI reports and manage my account myself.

I do not like that the email parents feature cannot be customized. I feel this can look too generic, especially if the communication is of high importance. I understand that accounts are family based, but I would like to have the option to view more in student based accounts. Specifically, reporting and accounting would be easier for year end in student billing.

No frills, text-based user interface with low cognitive load.

It would be better if a Parent user account would give access to more than 1 school. As it is, Parent users need to have 1 Blackbaud user account per school. For instance, 3 kids, 3 different schools = 3 separate Blackbaud Parent user accounts. This is a terrible user experience! Also, the term "BBID" on the login page and elsewhere is technical jargon that should be eliminated.

The Accounts Receivables is working pretty good. However, I attribute that to my many years of getting to know Smart Tuition and having an absolutely excellent support person that has been a wonderful teacher. There are a lot of details you have to learn in order to make corrections in your invoicing and again it is very confusing and can mess up your bottom line if you are not extremely careful with undoing an item and reinvoicing.

Once I have everything input for the school year, it pretty much runs itself as long as you do not have to make any changes. It is easy to check families payments and balances.

Have not been able to configure a single Custom report on my own. Cannot make my way through all the steps to come up with info I am wanting. Also, changing a payment plan absolutely drives me crazy because you lose the first months if you change after the payment year begins!!! I really do not like that part at all.

With the help of our contact at Blackbaud, it's been a really pleasant experience. I feel very supported whenever issues arise.

Very easy to set up billing to reach both customers as well as recording on our General Ledger.

More customization - parents are confused when seeing "Blackbaud" on statements and emails.