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NetSuite Software

98 reviews(3.5/5)
98 reviews(3.5/5)

NetSuite is a business management software suite offered as a service that performs enterprise resource planning (ERP) and customer relationship management (CRM) functions. It is a horizontal package designed for an extensive range of industries. The NetSuite Financials system can integrate with a company’s back-office, sales and service processes.

NetSuite Financials includes applications for financial accounting, financial reporting and analytics, payment management, order and billing management, supply chain management and inventory management. Financial information through NetSuite can be accessed through a Web browser or mobile device. The system undergoes automatic upgrades and comes with various customization options.

NetSuite is Web-based and runs on a range of Internet browsers. It supports data export into IIF or CSV files. Data security is ensured through NetSuite’s data center and the built-in security controls of the suite itself.

Supported Operating System(s):
Web browser (OS agnostic)

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98 Reviews of NetSuite

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  • Jorge from manesa

    Specialty: Manufacturing

    Number of employees: 201-500 employees

    August 2018

    NetSuite

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    if you are a distribution company or with a very simple manufacturing software it will work greate.

    Pros

    It is a web base ERP sotware with a lot of great features that lets you control all your company and it not as expensive as others erp softwares

    Cons

    the manufacturing module it is very basic, when you have a complex manufacturing software, Netsuite will not manage this, thats why we just evaluate the software we could not buy it

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Mike from Stickley

    Specialty: Manufacturing

    Number of employees: 1,001-5,000 employees

    August 2018

    Older Product that has adapted

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Netsuite has been around forever. Now it is cloud based and allows you to run your entire enterprise in one package.

    Cons

    Pricing can be a little high. Oracle as a company can be very difficult to work with. Support can be iffy sometimes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Harsh from Nlb Services

    Specialty: Consulting

    Number of employees: 1,001-5,000 employees

    August 2018

    Great Accounting Software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Excellent ERP

    Pros

    The NetSuite features are amazing and the UI is really great,you can navigate easily from multiple options. Import to CSV is impresive.

    Cons

    NetSuite can sometimes be difficult to use. It is also costly for a small company. Other than that the tool really helps in ERP

    This review was submitted organically. No incentive was offered
    Review Source

  • Colin from Sonora Quest

    Specialty: Healthcare / Social Services

    Number of employees: 1,001-5,000 employees

    July 2018

    I think NetSuite is a great accounting software for small to mid sized companies

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I really like the way the Financial Statements are show in the web app. They are so intuitive that it makes is very easy to understand all of my key accounts in a single view.

    Cons

    I do not like the formatting of the general ledger when downloading into Microsoft Excel. The format does not allow for easy analysis.

    This review was submitted organically. No incentive was offered
    Review Source

  • Raheem from NUMERIC TECHNOLOGY

    Specialty: Engineering

    Number of employees: 11-50 employees

    June 2018

    COLLECTING CURRENT LEAD PROPERLY

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Using for my e commerce and its doing nice , Real time customers leads help me a lot, Easy to get customers all details, one interface shown all the data that's great.

    Cons

    Main difficulties its a cloud based! faced some offline problem, May be the help center can improve a lot, editing prepared invoice can be easier.

    This review was submitted organically. No incentive was offered
    Review Source

  • Craig from Red Rock Group, LLC

    Specialty: Consulting

    Number of employees: 2-10 employees

    June 2018

    My "Go To" Solution

    Ease-of-use
    Functionality
    Quality
    Support
    N/A
    Value for Money

    NS is the first system I think of for start-up and high growth eCommerce players. It's easy and cost-effective to get up and running and has tons of great features and functionality.

    Pros

    Low cost to implement, low Total Cost of Ownership, massively scalable, cloud-based, easy step up from a QuickBooks environment, robust functionality, solid user community

    Cons

    Integration with legacy systems can be challenging (especially if the legacies are proprietary), customization not a priority unless wide community demand.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • Anne from Food Manufacturing

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    June 2018

    Netsuite review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This product is very useful for our organization. As it is very useful and highly customizable. customer service also works great!

    Cons

    Maybe try to improve the help section, as it is indicated, it really doesn't help so well. and a little pricey.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source

  • laura from JM Family

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    April 2018

    Went live on Global Financial in January 2018. It was a challenging project but a lot of that was our complex integrations

    Ease-of-use
    Functionality
    Quality
    Support

    I would like to see the CSV uploads made more user friendly to create a better user experience foe data entry. The system is pretty easy to use and the access to data is great.

    Pros

    Search and queries capabilities are very useful. System is easy to learn. It seems to be very configurable too.

    Cons

    Some controls from a standard accounting perspective are lacking. Such as, an invoice GL entry can be zeroed out after posting if canceled within the period. We have daily balancing processes and automated matching and we cannot have an entry that was previously reconciled just change to zero. There should be a reversing entry for an audit trail and better controls when this happens. Also should be able to cancel invoice from prior month. We have had to create a workaround in netsuite for this. Also, date fields need improvement. Such as, effective date for invoice GL activity is the effective date of the invoice. The GL entry post to the oldest open period. This does not allow you to use effective date effectively because it may not relate to the period it is posted to. There should be a date the GL is effective form a posting period perspective. to have to use the posting period field is not the best. Also we have batch interfaces that come in through the night but even if they come in after 12 am they are part of the prior day activity. To be able to reconcile and control what has impacted GL with a batch day we had to add a custom batch date field which is triggered to change when our batch cycle jobs end.

    This review was submitted organically. No incentive was offered
    Review Source

  • Rommel from JMFamily World Omni Financial Corp

    Specialty: Other

    Number of employees: 1,001-5,000 employees

    April 2018

    Excited about the potential use

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Truly impressed by NetSuite's search and easy navigation. Opening saved searches to end users provides self-service. Mass import saved csv is increadible.

    Pros

    Easy to use. Highly customizable. Powerful dashboard. I like that it integrates with our HR system to define supervisor structure to setup auto-approval workflow.

    Cons

    Customization can cause a lot of headache and inflexibility. Subsidiary cannot be updated after employee record created. Our integration partner set the vendor ach into the address record forcing us to have to make addresses unique by having address line 1 us change address line 1 to many different form (e.g. road, rd. rd). why is external id not displayed on the inquiry screen - user has to use saved search to look for external id.

    This review was submitted organically. No incentive was offered
    Review Source

  • Neil from Pacific Fishing & Supply, Inc

    Specialty: Retail

    Number of employees: 11-50 employees

    April 2018

    Netsuite is an intuitive, easy-to-use, ERP software for all.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Netsuite's functions, both for front office and back office individuals is intuitive. A minimal amount of support / help menus is necessary to be able to access and utilize the features of Netsuite. I enjoy and appreciate how customize-able Netsuite is with minimal IT or programming experience - it is an ERP software for really everyone. Netsuite is constantly coming up with new features to enhance my experience, and increase the efficiency and effectiveness of the ERP.

    Cons

    I wish that there were a better help menu / functionality - it is good that Netsuite is so easy to use, because the "help" function is often times not helpful. I also wish that customer service were more customer-oriented, it is often times confusing as to who I should contact (whether it be Netsuite directly, or my Netsuite sales / account rep). I also wish that the new features (such as the verticals) had more demos available online, so that it'd be easier to see and know what kinds of additional functionality they have to offer.

    This review was submitted organically. No incentive was offered
    Review Source

  • Chris from Tireco

    Specialty: Distribution

    Number of employees: 201-500 employees

    April 2018

    Great Software Powers Business Growth

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    NetSuite is a great partner as they mean what they say, do their best to deliver on their promises and generally does a great job of executing. They can do better with Dev/Ops in general and improving the speed of the applications.

    Pros

    Ease of Use, Value for Money, Flexibility / Ease of Adjustment, Support is Timely, Product Development is Just Right (Not too Many but Enough to Evolve the Solution), Prioritization of Customizations is Done Well

    Cons

    Support Team Needs More Training, Coordination between Back-end Performance and Support Teams is Under-developments and Poorly Managed, Hosting of Application is Not Done Well (too many outages), Performance of Cloud App is too Slow

    This review was submitted organically. No incentive was offered
    Review Source

  • Karen from Wound Management Technologies

    Specialty: Healthcare / Social Services

    Number of employees: 11-50 employees

    April 2018

    Not happy with support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We implemented in Jun 2017. There was no training except for the modules which we did not really have time for. It has been a frustrating process. We currently reached out to NS to prepare a custom report for us. When we finally received the report, it did not work. We reached back out to the technician to report that the custom report did not bring in accurate data. (It was 95% correct). After two weeks, we received the response that NS did not know what was wrong and they could help us no further. They suggested a "work around" which also did not work.

    Pros

    Very robust software - has many capabilities. We just need the time for training. I have enjoyed Suiteworld 2018 that shows me many of the functions available.

    Cons

    Very robust software - has many capabilities but it is hard to get the training required and get the daily work accomplished.

    This review was submitted organically. No incentive was offered
    Review Source

  • Helen from Finance

    Specialty: Software / Technology

    Number of employees: 51-200 employees

    April 2018

    Good but need more support

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Great product.

    Pros

    Great interface and SaaS savvy. User friendly and I enjoy having the dashboard functionalities. Internal control/segregation of duties so a step up from QuickBooks.

    Cons

    Complexity in Sales Order (link to SFDC) and Revenue Recognition methodology set up. Sometimes the customer support are not subject experts so it's hit or miss depending on who you get.

    This review was submitted organically. No incentive was offered
    Review Source

  • Nicole from AP Technology

    Specialty: Software / Technology

    Number of employees: 11-50 employees

    April 2018

    Always learning new ways to customize it and build to our business!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Overall a great software that has allowed our company to automate manual processes and build a better support department. The reporting and saved searches are great for pulling data!

    Pros

    Saved searches, SuiteFlow, customization capabilities, customized accounting reporting. Saved searches to automate processes are awesome!

    Cons

    Overwhelming, somewhat difficult to use, and quite expensive. Going through the renewal process is not fun!

    This review was submitted organically. No incentive was offered
    Review Source

  • Aaron from SoTel Systems

    Specialty: Telecommunications

    Number of employees: 51-200 employees

    April 2018

    Netsuite is a great tool that is flexible and customizable to evolve and grow with our business.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The continuous improvement to the product and investment is appreciated.

    Pros

    Custom fields and reporting that can be implemented by non-technical people. Very powerful to run all divisions and activity on a single platform.

    Cons

    dashboards need improvement but coming soon w/ pivots (hopefully). Need help with running pick tickets and inventory management for multi-location (4 physical versus several virtual locations within).

    This review was submitted organically. No incentive was offered
    Review Source

  • Eric from Philz Coffee

    Specialty: Manufacturing

    Number of employees: 1,001-5,000 employees

    April 2018

    Longtime user

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Free in person training at Suiteworld would be great

    Pros

    Easy to use for basic functions without a lot of training. Customization is easy in some areas when needed. User interface is simple. Search bar at the top works GREAT.

    Cons

    Advanced issues are expensive to implement and continuous training to develop your skills is difficult. Updating simple things like the password to integrated shipping accounts requires an administrator.

    This review was submitted organically. No incentive was offered
    Review Source

  • Jim from Bus Parts Warehouse

    Specialty: Distribution

    Number of employees: 11-50 employees

    April 2018

    NetSuite Financials Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Netsuite is a great product which I think is only going to get better over time. Overall I have found Netsuite to be an essential product to keep us informed about business data and focused on future growth.

    Pros

    Data is easily obtainable and customizable

    Cons

    Some things are too difficult to do without knowing any coding skills.

    This review was submitted organically. No incentive was offered
    Review Source

  • Ranesh from Worldnet

    Specialty: Transportation

    Number of employees: 51-200 employees

    April 2018

    Netsuite is a great ERP software that's always investing and improving in it's platform development, based on customer feedback for new features and underlying frame work.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Despite the Cons stated above, Netsuite is a software that constantly being improved to resolve such issues. So I'm sure these limitations will be handled by the Netsuite Development team in the near future.

    Pros

    I really like the ease of use features and administration as aspects of net suite. It give the global visibility and local visibility of your business at a click of a button. It's easy to customize to most of your requirements without too much coding for development.

    Cons

    The Account receivable features for posting over payments, under payments and income without an invoice is done though manual journal entries and takes many steps compare to Sage. Also it doesn't allow you to consolidate invoice Netsuite Transactions. This means if you want to create a single invoice for more than 1 sales orders, you can't do that at present. When it comes to coding, you can't process more than 200 transactions to automatically using suite scripts, etc.

    This review was submitted organically. No incentive was offered
    Review Source

  • Padma from QRI INTERNATIONAL

    Specialty: Oil & Gas / Energy

    Number of employees: 201-500 employees

    April 2018

    consultancy

    Ease-of-use
    Functionality
    Quality
    Support
    N/A

    better implementation support and education (training)

    Pros

    inter company transactions has made easy of sweeps and managing the inter company balances. This has been time saver

    Cons

    reporting and dashboard- the biggest challenge currently in net suite is reporting capabilities and dashboard features

    This review was submitted organically. No incentive was offered
    Review Source

  • Mark from UK Flooring Direct Ltd

    Specialty: Retail

    Number of employees: 51-200 employees

    April 2018

    NS Review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Strong stable base for back office functions with reports and auditable history. Good reporting functionality.

    Cons

    Product Support and professional services can be expensive and in some ocasions poor. You can sometimes spend atime hunting through help documentaton andd get better advice.

    This review was submitted organically. No incentive was offered
    Review Source
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