NetSuite Software

NS is the first system I think of for start-up and high growth eCommerce players. It's easy and cost-effective to get up and running and has tons of great features and functionality.

Pros

Low cost to implement, low Total Cost of Ownership, massively scalable, cloud-based, easy step up from a QuickBooks environment, robust functionality, solid user community

Cons

Integration with legacy systems can be challenging (especially if the legacies are proprietary), customization not a priority unless wide community demand.

Pros

This product is very useful for our organization. As it is very useful and highly customizable. customer service also works great!

Cons

Maybe try to improve the help section, as it is indicated, it really doesn't help so well. and a little pricey.

I would like to see the CSV uploads made more user friendly to create a better user experience foe data entry. The system is pretty easy to use and the access to data is great.

Pros

Search and queries capabilities are very useful. System is easy to learn. It seems to be very configurable too.

Cons

Some controls from a standard accounting perspective are lacking. Such as, an invoice GL entry can be zeroed out after posting if canceled within the period. We have daily balancing processes and automated matching and we cannot have an entry that was previously reconciled just change to zero. There should be a reversing entry for an audit trail and better controls when this happens. Also should be able to cancel invoice from prior month. We have had to create a workaround in netsuite for this. Also, date fields need improvement. Such as, effective date for invoice GL activity is the effective date of the invoice. The GL entry post to the oldest open period. This does not allow you to use effective date effectively because it may not relate to the period it is posted to. There should be a date the GL is effective form a posting period perspective. to have to use the posting period field is not the best. Also we have batch interfaces that come in through the night but even if they come in after 12 am they are part of the prior day activity. To be able to reconcile and control what has impacted GL with a batch day we had to add a custom batch date field which is triggered to change when our batch cycle jobs end.

Truly impressed by NetSuite's search and easy navigation. Opening saved searches to end users provides self-service. Mass import saved csv is increadible.

Pros

Easy to use. Highly customizable. Powerful dashboard. I like that it integrates with our HR system to define supervisor structure to setup auto-approval workflow.

Cons

Customization can cause a lot of headache and inflexibility. Subsidiary cannot be updated after employee record created. Our integration partner set the vendor ach into the address record forcing us to have to make addresses unique by having address line 1 us change address line 1 to many different form (e.g. road, rd. rd). why is external id not displayed on the inquiry screen - user has to use saved search to look for external id.

Pros

Netsuite's functions, both for front office and back office individuals is intuitive. A minimal amount of support / help menus is necessary to be able to access and utilize the features of Netsuite. I enjoy and appreciate how customize-able Netsuite is with minimal IT or programming experience - it is an ERP software for really everyone. Netsuite is constantly coming up with new features to enhance my experience, and increase the efficiency and effectiveness of the ERP.

Cons

I wish that there were a better help menu / functionality - it is good that Netsuite is so easy to use, because the "help" function is often times not helpful. I also wish that customer service were more customer-oriented, it is often times confusing as to who I should contact (whether it be Netsuite directly, or my Netsuite sales / account rep). I also wish that the new features (such as the verticals) had more demos available online, so that it'd be easier to see and know what kinds of additional functionality they have to offer.

NetSuite is a great partner as they mean what they say, do their best to deliver on their promises and generally does a great job of executing. They can do better with Dev/Ops in general and improving the speed of the applications.

Pros

Ease of Use, Value for Money, Flexibility / Ease of Adjustment, Support is Timely, Product Development is Just Right (Not too Many but Enough to Evolve the Solution), Prioritization of Customizations is Done Well

Cons

Support Team Needs More Training, Coordination between Back-end Performance and Support Teams is Under-developments and Poorly Managed, Hosting of Application is Not Done Well (too many outages), Performance of Cloud App is too Slow

We implemented in Jun 2017. There was no training except for the modules which we did not really have time for. It has been a frustrating process. We currently reached out to NS to prepare a custom report for us. When we finally received the report, it did not work. We reached back out to the technician to report that the custom report did not bring in accurate data. (It was 95% correct). After two weeks, we received the response that NS did not know what was wrong and they could help us no further. They suggested a "work around" which also did not work.

Pros

Very robust software - has many capabilities. We just need the time for training. I have enjoyed Suiteworld 2018 that shows me many of the functions available.

Cons

Very robust software - has many capabilities but it is hard to get the training required and get the daily work accomplished.

Great product.

Pros

Great interface and SaaS savvy. User friendly and I enjoy having the dashboard functionalities. Internal control/segregation of duties so a step up from QuickBooks.

Cons

Complexity in Sales Order (link to SFDC) and Revenue Recognition methodology set up. Sometimes the customer support are not subject experts so it's hit or miss depending on who you get.

Overall a great software that has allowed our company to automate manual processes and build a better support department. The reporting and saved searches are great for pulling data!

Pros

Saved searches, SuiteFlow, customization capabilities, customized accounting reporting. Saved searches to automate processes are awesome!

Cons

Overwhelming, somewhat difficult to use, and quite expensive. Going through the renewal process is not fun!

The continuous improvement to the product and investment is appreciated.

Pros

Custom fields and reporting that can be implemented by non-technical people. Very powerful to run all divisions and activity on a single platform.

Cons

dashboards need improvement but coming soon w/ pivots (hopefully). Need help with running pick tickets and inventory management for multi-location (4 physical versus several virtual locations within).

Free in person training at Suiteworld would be great

Pros

Easy to use for basic functions without a lot of training. Customization is easy in some areas when needed. User interface is simple. Search bar at the top works GREAT.

Cons

Advanced issues are expensive to implement and continuous training to develop your skills is difficult. Updating simple things like the password to integrated shipping accounts requires an administrator.

Netsuite is a great product which I think is only going to get better over time. Overall I have found Netsuite to be an essential product to keep us informed about business data and focused on future growth.

Pros

Data is easily obtainable and customizable

Cons

Some things are too difficult to do without knowing any coding skills.

Despite the Cons stated above, Netsuite is a software that constantly being improved to resolve such issues. So I'm sure these limitations will be handled by the Netsuite Development team in the near future.

Pros

I really like the ease of use features and administration as aspects of net suite. It give the global visibility and local visibility of your business at a click of a button. It's easy to customize to most of your requirements without too much coding for development.

Cons

The Account receivable features for posting over payments, under payments and income without an invoice is done though manual journal entries and takes many steps compare to Sage. Also it doesn't allow you to consolidate invoice Netsuite Transactions. This means if you want to create a single invoice for more than 1 sales orders, you can't do that at present. When it comes to coding, you can't process more than 200 transactions to automatically using suite scripts, etc.

better implementation support and education (training)

Pros

inter company transactions has made easy of sweeps and managing the inter company balances. This has been time saver

Cons

reporting and dashboard- the biggest challenge currently in net suite is reporting capabilities and dashboard features

Pros

Strong stable base for back office functions with reports and auditable history. Good reporting functionality.

Cons

Product Support and professional services can be expensive and in some ocasions poor. You can sometimes spend atime hunting through help documentaton andd get better advice.

Pros

Relational database allows deep diving to create reports and saved searches. If Netsuite was called NutSuite the saved search is the "Nut Cracker". Module approach allows greater flexibility and functionality.

Cons

Multi join searches not available. Lack of better support for life sciences vertical. Price increase after Oracle take over.

Pros

- Easy to create fields and set up master data records
- easy to build new forms as per the needs
- saved search works well within respective modules i.e., manufacturing, inv mgmt or finance

Cons

-inventory mgmt module is incomplete and it's more frustrating to use for day to day use
- manufacturing wip doesn't work with serialized parts which also impacts finance g/l accounting

N/A

Pros

Pros would be accessibility. Also NetSuite is very user friendly and can help companies grow and expand.

Cons

Cons would be functions that are still being developed. There are some limitations that exist and NetSuite an

There doesn't seem to be as much emphasis on large "enterprise" customers on NS as there is on small retail start ups.

Pros

Global search, it is very easy to pull up a check, invoice or journal entry. Especially for non finance departments.

Cons

Performance, intercompany functionality, uploads and GL matching. We have extensive work arounds in place. Also the AP void, cancel process does not meet basic needs. Can't cancel an invoice and/or a credit memo from a prior period and have the GL impact of the cancel hit the GL on the day it happens. It zeros out the original invoice which does not work well for large companies reconciling their accounts on a daily balance. Audit trails are lacking in this area too.

Pros

I love the automated nature of the ARM module and it has greatly improved the productivity of the revenue accounting team.

Cons

Too many e-fixes that change the underlying fundamental nature of the system without appropriate system update notes.