What are the disadvantages of NetSuite?

Some reviewers mention complexity and issues with the interface. NetSuite is customizable with multiple modular add-ons for different product suites in accounting, commerce, and manufacturing, which could make it feel overwhelming to startups or small businesses.

What is NetSuite best for?

NetSuite is best for companies that want a single solution for accounting, inventory management, order management, and tax capabilities to centralize business operations. It's also scalable, making it a flexible option for fast-growing companies.

How much does NetSuite cost?

NetSuite software costs vary depending on business size, customization, and implementation. Users purchase an annual license for the core platform, optional modules, and number of users. Costs also include a one-time implementation fee, but businesses can scale with add-on modules as needed.

Do accountants use NetSuite?

Yes, accountants and controllers can use NetSuite to increase efficiency, ensure compliance, and reduce risk. Accountants use continuous accounting, simplified workflows, and automated consolidation to improve business performance. NetSuite also offers financial planning, revenue recognition management, and a general ledger.

Is NetSuite easy to learn?

NetSuite was rated highly for ease-of-use and also provides options for hands-on support. If additional help is needed, NetSuite also offers global consulting and implementation support throughout its customer success marketplace. Businesses can hire industry experts for unique solution configurations, data migration, and ERP project management. NetSuite also offers Learning Cloud Support, a NetSuite certification, and advanced customer support.

Updated February 3, 2025 at 11:01 AM

NetSuite 2025: Benefits, Features & Pricing

Written by Giorgia Pisano

Content Associate

Edited by Mehar Luthra

Team Lead, Content

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On this page

Our Summary
Pricing and Plans
Features
Integrations
Key Sentiments
User Reviews
Frequently Asked Questions

Our Summary

NetSuite

4.2

(1702)

Pros:

Customization options
Reporting and analytics

Cons:

Customer support
System performance

Pricing

Pricing available upon request

What is NetSuite:

NetSuite is financial reporting software with billing and invoicing, fixed asset management, account reconciliation, and a general ledger. Its cloud-based platform improves financial accuracy and creates detailed financial reports. NetSuite uses AI to automate repetitive tasks and eliminate human error.

Why we like NetSuite:

In the list of Software Advice's best furniture store POS & inventory software of 2025, reviewers rated NetSuite highly for the best customer service. Besides liking the customer support, reviewers also mention that they appreciate the platform's flexibility between core finance functions and more complex actions such as global taxes.

Who should use NetSuite:

63% of Software Advice reviewers who rated NetSuite have 2 to 200 employees, indicating it is used by a range of small and midsize businesses. NetSuite supports a variety of industries, including marketing, consulting, energy, government, manufacturing, professional services, and technology.

NetSuite Screenshots

NetSuite Overview

NetSuite is a cloud-based business management suite that incorporates ERP, financial management, CRM, and eCommerce functionalities into a unified platform, helping organizations automate core processes and gain real-time visibility into operational and financial performance. It is designed to cater to multiple industries and business sizes, ranging from startups to large enterprises.

NetSuite ERP encompasses various functions essential for business operations, including financial management, order management, inventory management, warehouse management, supply chain manage...

ment and procurement. The financial management module includes accounts payable, accounts receivable, general ledger, fixed asset management, payment management and tax management. Additionally, the order management system ensures efficient processing of orders, from order entry to fulfillment.

The CRM (customer relationship management) features in NetSuite cover customer service management, marketing automation, partner relationship management and Salesforce automation. The CRM module also includes tools for configuring price quotes and field service management. Additionally, the platform offers functionalities for scheduling and dispatching, a mobile application and asset management.

NetSuite offers human capital management solutions, including payroll, performance management, workforce management and human resources. The platform provides professional services automation that helps in project accounting, project management, resource management, expense management and timesheet management. Additionally, these features enable businesses to manage their human resources and projects efficiently.

NetSuite includes an analytics and reporting module, providing reporting dashboards and access to a data warehouse. NetSuite supports global business management through multi-currency, multi-language capabilities, and global accounting consolidation. It facilitates tax management on a global scale. Additionally, the software features modules for eCommerce and omnichannel commerce, supporting B2C and B2B eCommerce, order management, point of sale and logistics.

NetSuite’s platform allows for application distribution, customization, integration, internationalization, performance monitoring, process automation and platform development. These features ensure that businesses can tailor the software to their specific needs. Additionally, the platform prioritizes application and operational security and effective data management.

NetSuite Pricing and Plans

Starting price: Connect with an advisor for pricing

Free Trial

Free Version

Basic

Pricing available upon request

No plan information available

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*Defined as the price above any available free plan

NetSuite Features

Drawn from insights across 1702 verified reviews, we've outlined NetSuite's best and worst rated features and how they stack up against the average rating.

NetSuite's score

Category average

NetSuite's Best Rated Features

Approval Process Control

4.78

category average

Time & Expense Tracking

4.65

category average

Customizable Templates

4.64

category average

NetSuite's Worst Rated Features

Dashboard

2.50

category average

Multi-Currency

3.25

category average

Expense Claims

3.29

category average

More features of NetSuite
1099 Preparation
3PL Management
Access Controls/Permissions
Accounting
Accounting Integration
Accounts Payable
Accounts Receivable
ACH Payment Processing
Activity Dashboard
Activity Tracking
Ad hoc Query
Ad hoc Reporting
Agile Methodologies
Aging Tracking
Alerts/Notifications
API
Approval Process Control
Asset Lifecycle Management
Audit Management
Audit Trail
Automated Scheduling
Automatic Billing
Availability Management
Backorder Management
Bank Reconciliation
Barcode/Label Management
Barcode Printing
Barcode Recognition
Barcode/Ticket Scanning
Barcoding/RFID
Benchmarking
Billing & Invoicing
Bills of Material
BOM Creation
Budgeting/Forecasting
Budget Management
Built-in Accounting
Calendar Management
Calendar/Reminder System
Campaign Management
Capacity Management
Capacity Planning
Cash Flow Management
Cash Management
Catalog Management
Channel Management
Chart of Accounts
Check-in/Check-out
Check Processing
Check Writing
Client Management
Client Portal
Collaboration Tools
Commenting/Notes
Commission Management
Committee Management
Communication Management
Compliance Management
Compliance Tracking
Configurable Workflow
Consolidation/Roll-Up
Contact Database
Contact Management
Contract/License Management
Core Accounting
Cost Management
Cost-to-Completion Tracking
Cost Tracking
CPA Firms
Credit Card Processing
CRM
Cross Docking
Currency Management
Customer Accounts
Customer Database
Customer History
Customer Management
Customer Statements
Customizable Fields
Customizable Forms
Customizable Invoices
Customizable Reports
Customizable Rules
Customizable Templates
Dashboard
Dashboard Creation
Data Extraction
Data Import/Export
Data Management
Data Security
Data Visualization
Delivery Management
Demand Forecasting
Direct Deposit
Discount Management
Distribution Management
Document Management
Document Storage
Donation Tracking
Donor Management

NetSuite Integrations

Based on 1702 verified reviews, we've identified products most frequently integrated with NetSuite.

Salesforce Sales Cloud

Integrated 21 times with NetSuite

Tora

IT Service Desk Lead

Used for 1-2 years

Reviewed June 2023

"We integrate NetSuite with other products, including Salesforce and Shopify. It allows us to manage our business processes and customer relationships in one place, streamlining our workflow and saving time and effort. Additionally, integrating with other products allows us to access more data and insights, which helps us make more informed business decisions."

Expensify

Integrated 16 times with NetSuite

Connor

Program Coordinator

Used for more than 2 years

Reviewed May 2022

"Netsuite does a good job pulling the spending data from Expensify and helping us stay organized."

SAP Concur

Integrated 14 times with NetSuite

Joseph

Senior Engineer

Used for more than 2 years

Reviewed May 2023

"As a user, I consider the SAP Concur and NetSuite connection to be very significant and advantageous for my company. The sophisticated financial management elements of NetSuite are combined with the efficient spending management capabilities of SAP Concur with this connection. I can quickly synchronize data across the two platforms thanks to this interface, which guarantees that my spending data is precisely recorded, followed, and reconciled in my financial system. The connection decreases the possibility of mistakes or inconsistencies and removes the need for human data entry. I can easily manage and approve expenditure reports, monitor employee spending, and make sure that rules and laws are followed. I can make wise judgments and maintain control over my business costs thanks to the connection, which also gives me real-time visibility into them."

Microsoft Outlook

BambooHR

Docusign

+11 more

NetSuite Key Sentiments

We analyzed 1702 verified reviews for NetSuite to find out what actual users really think.

Most Positive Sentiments

Accounting management

59% Positive

26% Neutral

15% Negative

Users appreciate NetSuite's automated accounting processes and centralized financial management features, which streamline operations and reduce manual data entry. They find the software's ease of use and comprehensive accounting tools beneficial for managing financial activities. Additionally, users highlight the software's ability to integrate various accounting functions, enhancing overall efficiency.

Business size adaptability

Most relevant to Information technology and services

58% Positive

24% Neutral

18% Negative

Users find NetSuite suitable for businesses of all sizes, from small startups to large enterprises. They appreciate the software's scalability and support for multi-subsidiary operations, which facilitate business growth. Additionally, users value the system's ability to adapt to changing business needs, making it a versatile solution for various industries.

Customization

55% Positive

33% Neutral

12% Negative

Users find NetSuite's customization capabilities highly beneficial, allowing them to tailor the system to their specific business needs. They value the flexibility to adapt the software for various processes and the availability of custom scripts. While some users note that advanced customization requires technical skills, they still appreciate the extensive customization options available.

Least Positive Sentiments

User training

43% Positive

33% Neutral

24% Negative

Users find NetSuite's training programs comprehensive and essential for mastering the software's features. They appreciate the variety of training modules and the ease of use once familiar with the system. However, some users mention that the training process can be time-consuming and challenging, particularly for new users without prior experience.

Report generation

49% Positive

32% Neutral

24% Negative

Users appreciate NetSuite's customizable reports and robust reporting tools, which provide valuable insights into various business aspects. They find the ability to share custom reports and control user access particularly useful. However, some users encounter difficulties with report customization and find the user interface complex, which can hinder efficient report generation.

Data management

50% Positive

30% Neutral

20% Negative

Users find NetSuite's data integration and reporting tools valuable for informed decision-making. They appreciate the real-time data accessibility and centralized data management that improve efficiency and productivity. Despite these benefits, some users face challenges with data storage limitations and retrieval issues, which can complicate data management processes.

NetSuite User Reviews

Overall Rating

4.2

Ratings Breakdown

43%

40%

12%

Secondary Ratings

Ease of Use

3.9

Value for money

3.8

Customer support

3.8

Functionality

4.2

Karan

4.0

Verified reviewer

Accounting

501-1000 employees

Used for less than 12 months

Review source

Reviewed January 2025

Netsuite Review

Number of features and advance options makes this product bestest among other

Pros

We can easily customize interface of product according to our Need.

Cons

Reconciliation of bank accounts are quite timing taking process.

Garth

4.0

Verified reviewer

Consumer Goods

11-50 employees

Used for less than 2 years

Reviewed December 2024

One year in after Go-Live

Overall quite positive. The program features have allowed us to track our inventory in ways we couldn't do with QuickBooks and except for the reporting issues the program has been quite intuitive.

Pros

Ability to expand the capabilities of the program to meet the needs of our company that is growing in product diversification and locations. The ability to manage multiple subsidiaries and perform consolidated reporting. Employ demand and supply planning to assist with our Procure to Pay cycle.

Cons

The ACS has been very disappointing and will not renew the subscription. Their knowledge base was fine but the language barrier made it difficult to communicate. The reporting is overly complex. Attempting to add something as basic as Location to a report brings up multiple "Location" options and usually none of them work. Very exasperating. Also the comparative financial statement reports are very poorly designed. Attempting to create a YTD report for either Income Stmt or Bal. Sheet brings up the entire previous year.

Reasons for choosing NetSuite

Ability to integrate with SPS. Other features that were lacking in the other products.

Reasons for switching NetSuite

Needed to expand our inventory management to include lot numbering across locations. Also needed to separate billing and receiving dates. Needed to be able to manage multiple subsidiaries without opening separate company files. Needed to begin implementing demand planning.

Kerrin

3.0

Verified reviewer

Wholesale

11-50 employees

Used for more than 2 years

Review source

Reviewed February 2025

Great for finance. Not for customisation

Delay, delay, delay. It takes to long to have things set up. While I am sure its a worldwide high level product for many company's. I do not believe its suitable for any business that has some special way of doing things. The time and cost is to much unless you have a limitless budget.

Pros

The financial aspects are great. Its very easy to have your account set up and up and running. Like any accounts package it will do what you need. Produces great reports and easy to understand. This is the strength of this software

Cons

The costs, difficulty and time it takes to have any changes made. It took almost a year and large amounts of money to have the system set up to function how we need. It was impossible to have this done yourself so it was constant delays and waiting. I would have thought they have done it all before. But no. Every change was a new project.

Reasons for switching NetSuite

For greater integration with multiple company's and locations

See All Reviews

NetSuite FAQs

What are the disadvantages of NetSuite?
Some reviewers mention complexity and issues with the interface. NetSuite is customizable with multiple modular add-ons for different product suites in accounting, commerce, and manufacturing, which could make it feel overwhelming to startups or small businesses.
What is NetSuite best for?
NetSuite is best for companies that want a single solution for accounting, inventory management, order management, and tax capabilities to centralize business operations. It's also scalable, making it a flexible option for fast-growing companies.
How much does NetSuite cost?
NetSuite software costs vary depending on business size, customization, and implementation. Users purchase an annual license for the core platform, optional modules, and number of users. Costs also include a one-time implementation fee, but businesses can scale with add-on modules as needed.
Do accountants use NetSuite?
Yes, accountants and controllers can use NetSuite to increase efficiency, ensure compliance, and reduce risk. Accountants use continuous accounting, simplified workflows, and automated consolidation to improve business performance. NetSuite also offers financial planning, revenue recognition management, and a general ledger.
Is NetSuite easy to learn?
NetSuite was rated highly for ease-of-use and also provides options for hands-on support. If additional help is needed, NetSuite also offers global consulting and implementation support throughout its customer success marketplace. Businesses can hire industry experts for unique solution configurations, data migration, and ERP project management. NetSuite also offers Learning Cloud Support, a NetSuite certification, and advanced customer support.