--- title: "NetSuite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of NetSuite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if NetSuite is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Accounting Software](https://www.softwareadvice.com/accounting/) / [NetSuite](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) / NetSuite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/netsuite-financials-accounting-software-profile/alternatives/) # NetSuite User Reviews ## Reviews summary - Overall rating: 4.2/5 - Total reviews: 2,092 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.8/5 - Value for money: 3.9/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 989 reviews (47%) - 4 stars: 793 reviews (38%) - 3 stars: 216 reviews (10%) - 2 stars: 39 reviews (2%) - 1 star: 55 reviews (3%) ### Most mentioned pros - NetSuite has been really great for linking different areas of the company together. Because financial, procurement, reporting and project-related activity can all be managed in one application, time is saved because there’s no need to navigate through multiple systems to collect all the relevant details. - The integration with Salesforce is pretty solid, and the workflow automation keeps our finance team from manual data entry, which is a big win. - You can customize workflows, dashboards, and reports to match your specific needs, and as your business evolves, the platform scales right along with it. ### Most mentioned cons - The User Interface is very old, the cost is very high, the customization needs a steep learning curve, setting up custom scripts, advanced saved searches need a developer to make these changes - Lacks some native business processes like sales contract agreement management, some flows might be slow for user experience with ERP desktop apps - They followed a cookie-cutter playbook with no effort to tailor the system to our complex processes. When we tried to explain workflows that didn't fit their standard template, they looked at us like we were speaking a foreign language. ## NetSuite customer reviews Showing reviews 1-25 of 2,092 (page 1). ### Easy to Navigate, Highly Customizable NetSuite - Overall rating: 5/5 - Reviewer: Christine E. - Industry: Retail - Company size: 501-1000 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This review was submitted organically. No incentive was offered We are able to consolidate all of our systems into one place which helps to prepare reports. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 #### Pros NetSuite is really easy to navigate and has lots of additional features to tailor it to your business. #### Cons The cost can be quite significant, especially for many users and many add ons. --- ### User-Friendly FP&A Reporting Made Easy - Overall rating: 4/5 - Reviewer: Michael B. - Industry: Utilities - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It’s not really a problem, but since NetSuite is integrating AI into the system, I believe this will help the team better leverage NetSuite and its other platforms. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 #### Pros It’s very user-friendly, especially when it comes to creating and working with FP&A reports. #### Cons I run into issues when NetSuite is linked to certain external systems, and sometimes even with some internal systems as well. --- ### Flexible, Customizable, and Reliable Cloud Solution - Overall rating: 5/5 - Reviewer: Matt D. - Industry: Building Materials - Company size: 51-200 employees - Product usage: 5+ years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Total picture of how the business runs, integration with all enterprise applications #### Ratings breakdown - Ease of use: 4/5 - Customer support: 3/5 #### Pros Flexibility/Customizability, Cloud Model, Reliability #### Cons Naming inconsistencies, random cache issues that cause clients to need hard refresh, different versions that make help documentation unhelpful sometimes --- ### The program is excellent and combines inventory management and accounting synchronously. - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Health, Wellness and Fitness - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Quotes, order confirmations and invoices can be sent by email, saving time and paper. The generated invoices automatically create the necessary journal entries for accounting. The all in one solution saves us a lot of the effort that networking multiple systems would entail. The advantage is obvious. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It can be individually adapted to every need and the employees familiarized themselves with the program very quickly. Thanks to the connection between inventory management and accounting, the transfer to respective area is automatic and therefore error-free. The software offers excellent solutions for everything from order processing and payment transactions to accounting. #### Cons The software itself runs perfectly, as already described and we like it very much. Currently, there does not seem to be anything challenging us. It works flawlessly. --- ### NetSuite - Great Software - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 5001-10000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with NetSuite is positive. It’s easy to be implemented. I like its value for the functions provided by this software. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My experience with this software was very positive. It’s user friendly and comprehensive. It’s relatively less expensive and works well for a medium size company. #### Cons The options of generating certain reports are limited compared to other financial software like Oracle. --- ### Powerful Business Tools With a Learning Curve - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Commercial Real Estate - Company size: Self-Employed - Product usage: a free trial · monthly - Reviewed: October 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. NetSuite offers useful tools for managing finances and workflows, though setup takes patience. Yes!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NetSuite brings accounting, reporting, and business operations together in one organized platform.!! #### Cons The learning curve can be steep, and some features require extra training to use effectively. Often! --- ### It is okay - not spectacular as promised - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Automotive - Company size: 501-1000 employees - Product usage: less than 1 year · daily - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros There are several interesting aspects to Netsuite. Having a lot of the information in one readily available area is nice, but it can be overwhelming too. #### Cons The workflow touting that it's "paperless" is complete bull. We have more paperwork than we did before with how the process is now. Our dealers are also very unhappy with the switch. --- ### Powerful and Flexible ERP with Excellent Customization and Automation Capabilities - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with NetSuite has been very positive. It is a powerful and flexible ERP platform that helps streamline financial operations, automate business processes, and manage data efficiently. Its customization, integration, and reporting capabilities are particularly valuable. While there is room for improvement in performance, ease of use, and customer support, NetSuite has been highly effective in supporting complex business requirements. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like most about NetSuite is its ability to manage multiple business processes within a single, centralized platform. Its strong financial management, OneWorld, revenue management, and reporting capabilities provide better visibility and control over business operations. NetSuite is highly customizable through SuiteScript, SuiteFlow, saved searches, and integrations, allowing us to automate complex business processes and reduce manual effort. The ability to integrate with third-party systems also makes data management more efficient. I particularly appreciate its scalability, real-time reporting, and flexibility to support evolving business requirements. Overall, NetSuite provides good value by improving operational efficiency, data accuracy, and financial visibility. #### Cons NetSuite can be complex to configure and customize, and the user interface could be more intuitive. Performance can be slow with large datasets, and troubleshooting scripts and integrations can be time-consuming. Additionally, licensing costs are high, and customer support response times could be improved. --- ### NetSuite Review - Overall rating: 5/5 - Reviewer: Christopher F. - Industry: Health, Wellness and Fitness - Company size: 1001-5000 employees - Product usage: 1-3 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I've had a pleasant experience with NetSuite compared to my old ERP. It's provided a lot of neat features and automations that we did not previously have. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros What I like about NetSuite is it allowed our team to reduce our close from 13 days down to 5 days. It helped us organize and automate a lot of accounting transactions that were previously all manual. #### Cons What I like least about NetSuite is the ease to customize reports and create/save searches. It is not a user friendly experience --- ### Worth the Investment, Worth the Effort - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Wholesale - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like having everything in one place as a controller: All of our sales, purchasing, and inventory date are within easy reach! Makes month-end way less of a headache. CSV imports are a lifesaver for regular and monthly JEs instead of manual entry. The AI integration helps too. It's solid overall, and the value is worth every penny. I'd choose NetSuite over any others every day of the week. #### Cons The learning curve is steep and will take users a while to get used to it. Especially when it comes to reporting. Some basic quality-of-life content has lacked, which requires customization to mitigate those pain points. Pricing can be a tough pill to swallow at renewal. --- ### Verified reviewer - Overall rating: 4/5 - Reviewed: November 2026 - Company size: 501-1000 employees The reviewer appreciates NetSuite's intuitive design and ease of setup, which enhances user satisfaction. However, they encountered challenges with the intercompany journal entry process, which they found to be clunky. Full review available after login on Software Advice --- ### Verified reviewer - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer appreciates how NetSuite helps manage inventory and customer relationships effectively. They noted that while the software is powerful, making small customizations can be a time-consuming process. Full review available after login on Software Advice --- ### Senior Data Analyst - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Accounting - Company size: 11-50 employees The reviewer appreciates the ease of training staff on payment processing due to the system's user-friendly setup. They suggest improvements in training formats, such as video options and reference sheets, to enhance the learning experience. Full review available after login on Software Advice --- ### Sr. Accounting Manager - Overall rating: 4/5 - Reviewed: November 2026 - Industry: Marketing and Advertising - Company size: 11-50 employees The intuitive nature of the software aids in creating journal entries and investigating financial reporting issues. Yet, the online support and Q&A sections are not user-friendly. Full review available after login on Software Advice --- ### Controller - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Medical Practice - Company size: 2-10 employees The user-friendly design of NetSuite aids in navigating its features effectively, which is advantageous for financial reporting. Nonetheless, the software's complexity can pose challenges for users, particularly those in administrative positions. Full review available after login on Software Advice --- ### NetSuite Administrator - Overall rating: 5/5 - Reviewed: November 2026 - Company size: 51-200 employees The reviewer utilizes NetSuite for their ERP needs and appreciates its user-friendly interface. They express enthusiasm about the potential of AI features to enhance their operational processes. Full review available after login on Software Advice --- ### Central Source of Truth - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Goods - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good. It runs our business every day and is used by many in our company. Once it's setup correctly it's powerful software! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros I like the central management of all my inventory and accounting data. It's so easy to run reports that ops and accounting agree on. #### Cons The UI seems a little old, but you get used to it. I think there are new versions coming out, but it does seem a little 1990s. --- ### Strong Data Management and Scalability - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Consumer Services - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, NetSuite has been a strong, scalable financial platform. Its biggest strength is organizing and reporting complex financial data, although ease of use improves significantly with experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Strong data management and reporting flexibility. NetSuite makes it easy to manage multiple entities, locations, and departments in one centralized system. #### Cons There is a learning curve. Some reporting and workflows can be complex or unintuitive for new users. --- ### Support improved and it's been running without any issue. - Overall rating: 5/5 - Reviewer: Haimal K. - Industry: Computer Software - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, NetSuite provides a great service and does what it's supposed to and I also had a very pleasant experience using it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I still like that I can customize the dashboards as I like and without much limitation. Overall I had a great time using it. #### Cons The white space issue was updated and now there is much less white space. Also their support have improved a lot over the last few months. --- ### The single source of truth our business needed to scale - Overall rating: 5/5 - Reviewer: Charlotte K. - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'd recommend NetSuite to any business doing at least $10M a year in revenue. Below that, the complexity and cost probably outweigh the benefit. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros One system for finance, inventory, purchasing, and sales — no more reconciling data across five different tools. It's also highly customizable, so it flexes to fit almost any workflow you throw at it. #### Cons That same flexibility is a double-edged sword. It's easy to over-customize and end up with configurations that cause bugs down the line, so it helps to have someone on your team (or a partner) who really understands the platform. --- ### NetSuite for High Transaction Volume Businesses - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Retail - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, we've been really pleased with NetSuite as an ERP solution so far. Reporting, transaction processing, and the overall user experience have been very easy for our whole team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros NetSuite has been our solution to business growth when our previous ERP could not keep up. So far, we've been really happy with NetSuite's speed and capabilities for a high-growth, high-volume business. #### Cons Our business model is a little more complex, and we have needed more implementation help and customization than we originally planned for when we first signed on. --- ### Powerful ERP - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Construction - Company size: 1001-5000 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered NetSuite gives solid visibility across finance and operations once it's set up right, which makes it useful for tracking job costs and reconciling data across departments. The setup and customization overhead is real, and you'll want dedicated admin support to get full value out of it. Worth it for a growing company that's outgrown smaller accounting tools, but budget time and money for implementation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Solid all-in-one ERP for pulling financials, job costing, and project data into one place instead of juggling separate systems. Real-time visibility across accounting, inventory, and operations makes it easier to validate numbers before they go into estimates or reports. Dashboards and saved searches are flexible once you know how to build them, and the platform scales well as a company adds locations or business units. #### Cons Steep learning curve, especially for saved searches and custom reports a lot of the useful stuff isn't obvious out of the box and often needs a consultant or admin to configure properly. Performance can lag on larger data pulls. Support tickets sometimes take longer than expected to resolve, and customizations can get expensive to maintain over time. --- ### A Deeply Customizable ERP Powerhouse - Overall rating: 5/5 - Reviewer: Ekpono A. - Industry: Translation and Localization - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have the best experience using Netsuite, I use it everyday at work. It is an extraordinary and robust backbone of the company's core business operation #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to customize the entire platform using Suitelet, Restlet, User Event, Map/Reduce, workflow. Every single aspect of Netsuite can be customize to meet up your use case. The reporting, investory, e-commerce section is so good and easy to work with a developer #### Cons The User Interface is very old, the cost is very high, the customization needs a steep learning curve, setting up custom scripts, advanced saved searches need a developer to make these changes --- ### Cloud ERP with Strong Business Integration - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Computer Software - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with NetSuite has been positive. It provides a reliable platform for centralizing business and financial processes while improving automation and reporting. Once configured properly, it can significantly streamline operations, although implementation and advanced customization require careful planning. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros NetSuite provides a comprehensive cloud-based ERP platform that brings financials, accounting, inventory, order management, and reporting into one system. The centralized data and automation capabilities help reduce manual work and improve visibility across business operations. Its reporting and customization options are also useful for supporting different business requirements. #### Cons NetSuite has a learning curve, particularly when working with advanced configurations, workflows, and reporting. Some customizations can require technical expertise, and navigating certain features may feel complex for new users. --- ### Oracle is great for large companies to stay organized - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: 1-3 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It works very well as part of a much larger system for big companies who process payments on the regular #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros This software is great for companies that handle customers and supplying inventory. The ease of pulling sale reports was benefical #### Cons It definitely not in the budget for most smaller businesses but bigger companies that access multiple levels of supply and sales it is great. ---