What are Fraxion users saying about the software?

Could not be happier with this software.

Pros

Very intuitive interface. Most users were able to pick up how to use it with minimal training. Previously we were using WebApps in Microsoft Dynamics SL to enter purchase order requests, and the interface was so difficult people simply stopped submitting purchase orders. With eRequester, we have nearly 100% compliance.

Cons

We are a project management company. eRequester (like most purchasing software) uses departmental approval routing. On projects, it would be nice if the approval routing could shift to a project basis, rather than departmental. It would need to pull who the project manager is from our ERP software, and set the routing to go to that person instead, so no small feat. But, that's my one complaint.

Fraxion since 2018

Approval of expenditure is quick and easy and ensures adherence to company policies and audit requirements.

Pros

Fraxion is easy to use and being able to quickly track the creation, submission and approval dates and times of requisitions and invoices eliminates confusion and excuses for not meeting deadlines. Integration with existing business processes was relatively easy, apart from one or two minor glitches.

Cons

The standard reports (dashboards) are not as useful to us as other reports would be, eg. a report that shows all invoices plus amounts linked to their respective purchase orders (history report, not only a 30 day report as is currently the case).

Great software that greatly improved our Purchasing abilities.

We were on a paper system using Microsoft GP as our accounting software. We needed something that integrated with GP and was easy to implement and train. After a year researching various alternatives, we chose this software for cost, ease of implementation, and user friendliness. The implementation support was superb and the follow-up customer service was exceptional. We continues to expand into additional modules - the software saved us in significant time and effort of our purchasing team. It also greatly improved our audit response time. Our users can now easily request and track their purchase requests. The final PO is in GP, but this is accessible to them as well. Our number of licenses for GP prevented them from actually being able to check the PO. Recurring or blanket POs are much easier to produce and maintain on an annual basis.

Pros

Ease of use and accessibility to our primary requester personnel. Integration and Interface to GP2015 simple and automated. Clearly defined rule sets based on both Levels and Supervisors. Flexible rule changes to meet changing requirements. Tracking of requisitions and follow-up on results. Special Projects tracking.

Cons

So far nothing. Any Minor issues at implementation were worked through and explained by the implementation team.

IT Procurement

Great experience from an end user perspective.

Pros

Very intuitive and easily to use tool it has all the information at your fingertips and the email notifications of what actions you take are very robust.

Cons

It would be nice it they incorporated a more to robust spend management capabilities. Although I know there are standalone spend anaylitics tools out there.

Prestige Cosmetics

Faster processing times, less time spent in the Finance department on processing and capturing, correct approvals are in place. Negative experiences with regards to integration into our existing setup, implementation team was not very clued up on the integration, lack of communication and understanding of setup and implementation, no project manager or project management skills displayed

Pros

It is easy to use, with the cloud based version it is accessible from anywhere, and quite customisable on the user front with regards to approvals and workflows. Great data and document store

Cons

Integration and setup was extremely difficult, it did not integrate well into our existing setup, limitations on user rights in terms of reports, reporting could use alot of work to improve and add more value

Fraxion Spend review

The experience if good.

Pros

Easy of use. Easy to navigate. Access the system anywhere including on your mobile phone.

Cons

Challenge with approval work flows and insolate them per module. Procurement policy cannot be mirrored in the system.

The Best of Fraxion (eRequester)

My overall experience with Fraxion has been very good. Their support is immediate and efficient. Although this is the only Requisition/Purchase Order software I am familiar with, it meets our department's needs. The training Fraxion offers is top notch and the software is very user friendly.

Pros

The "Search" feature is the most impactful. We often look for historical purchasing information, and Fraxion's software makes that an easier process. The "System Administration" feature is also a great feature that makes it easy to edit, add, and delete users, approvers, roles, and departments.

Cons

After searching for a specific vendor and all of its requisitions appear, if you view one of the requisitions listed, you cannot view a second requisition on a different page without doing a "New Search". Time consuming when you have to keep doing a new search.

Upgrade Notice

Good, but when upgrades are implemented, there should be lead time and engagement with user(companies) to ensure better controls are in place should there be issues. Functionality should not be taken away only enhanced to increased. UAT Testing should be allowed with client testers before upgrades are completed. Each client/company has different needs and therefore should be catered to.

Pros

Easy to use application once you know the features.

Cons

Implementation of upgrades without consulting/involving companies/clients.

Procurement Management System User - Satisfied Customer

Pros

Highly recommended as a product for procurement management. Our company has been using the product for several years! We find the system to be user friendly, effective and cost efficient. The product has been a key component in streamlining our procurement processes. The support team continues to provide effective and timely response assistance.

Cons

Some of the features need to be updated to allow users more options when processing request.

Fraxion - Great Spend Management Product

Fraxion has enabled us to use the system as we need, all while abiding by the polices we have in place as a company.

Pros

Fraxion is great for enabling a company to adhere to their spend management policy. The system has the ability to be as granular as you need. The approval flow that the product allows is very nice and easy to set up. The system setup is logical, easy and the administration of the system is very simple once the setup is complete. Fraxion has been able to accommodate the couple of customizations we have requested and then they make available for other companies in future upgrades. The support team is top notch at Fraxion, the people they employee are very knowledgeable and easy to work it.

Cons

The only con I can think of would be better documentation for the end users (administrators) so they could troubleshoot issues on their own. With saying that I have never had any issues with support helping me in a timely manner. I have inquired about this and they are always improving the system and their thoughts are the documentation could be outdated very quickly.

Fraxion User Feedback Review

Correct procurement processes being followed. Spend Alerts to budget holders brings awareness to Centre heads on over spend on budgeted line items

Pros

User friendly Enhanced controls to minimize risk areas Simplified reporting in tracking costs versus budgets Excellent supplier management tool

Cons

Editing an existing PO( Adding additional line items on existing POs) Functionality of submission of invoices by suppliers. Functionality of emailing PO to suppliers with correct Tenant email address( NOT Frxaion.biz email) Invoicing has no reject option

General eRequester Review

My experience with Fraxion has been very good, great respond time whether for support or sales queries. Very professional helpful staff.

Pros

Easy integration with backend ERP, flexible approval workflow based on $, multi-approval workflows based on request types, great requisition audit/even history, clear visibility on approval workflow in each requisition.

Cons

No ability for RMA's or supplier credit notes, must be done directly in the ERP so $$$ related to a PO don't match between the 2 and affects purchase reporting analysis.

Useful software with good support

Pros

This software integrates well with our SAGE system and their support staff is very affective.

Cons

The cost of the software is relatively high.

Bay Area Community Health

We are able to track grant expenses and clinic budgets so we know if we are over or under spending.

Pros

I like the reports the most. in my position we have to provide monthly reports and with few modifacations, i could run the report directly from eRequester.

Cons

Having to purchase other modules to fully utilize this procurement software.

great request/tracking of expanses

Pros

easy coordination between sage/500 and the software to track requests and payments

Cons

setting up new companies and merging new sage accounts/information to erequester

Fantastic, easy to use product that streamlines purchase and spend management

Pros

Easy to train our staff on use Cloud based Excellent implementation team who are always available to answer queries and make necessary changes Great price point

Cons

We haven't started the process of integrating Fraxion with our ERP, so can't add comments there yet. As for general use, the only (tiny) con is around the "cancel" button. Intuitively, one would think by clicking this, the current action is cancelled, but instead this cancels the entire PR/PO.

Was a jumpy ride

I have a mixed feeling. It's my first exposure to an App like this, but there were too many issues, lack of communication and induction and the reporting could've been better.

Pros

It does the job. The front end looks nice.

Cons

It was difficult to deploying the upgrade? Setting up structures and our GL was difficult. The reporting is not as good as what is expected. There is too much customization needed and certain reports are lacking (accrual report). Fraxion costs us a lot of money due to the need of integration partners.

Needs more work on simple everyday features.

Mostly good with respect to the approval and request submission process

Pros

The Approval flow process. The ease of submitting requests, and a few of the reports.

Cons

Simple Features like making change to a vendor, making change to delivery dates are not available features available, and it is a shame that they will develop such a good system and fail to consider very simple everyday things like these that people need to make things easy. And doing change orders after you cancel a previous one is not possible. The system needs more simple features for everyday users who make simple errors to correct them easily.

Great Tool for Everyday Spend Management

Less paperwork in filing cabinets and paperless purchasing has been a wonderful change.

Pros

Our greatest feature has to be "Punchout". When we went live with it, everyone really started to enjoy it.

Cons

I would prefer someone from Fraxion to be onsite for setup with our IT group. We have all of the features and have yet to get them running due to some issues. Other than that, it is a great tool for us.

Frax review

Pros

Ease of access - on multiple devices, replaces old (physical) paper process, multiple users able to transact, history of requests - functions as a great database to refer to when needed, exporting function (to multiple formats) replaces manual capturing for budgeting purposes, custom function provides great flexibility.

Cons

Dashboard not able to be customised for our company specifically - who doesnt necessarily make use of all functions, dashboard also not customizable in order to change icons according to request flow, small practical "issues".

Time saver, generates clear & clean-looking purchase orders.

Time savings. Ability to involve more people in the purchasing process.

Pros

Ability to e-mail purchase orders directly from eReq to a supplier. Ability to upload attachments (quotations, drawings etc). Show audit trail of when & by whom eReq was initiated/edited/approved/PO created and when & where it was sent. Customizable privileges to different classes of users.

Cons

Some of the setup is tedious and not necessarily most intuitive (luckily the customer service has been pleasant & professional to deal with). Software updates can end up being lengthy processes.

Overall good product and price. Has been a favorable experience and has helped our organization.

See previous part of survey for this answer.

Pros

Flexibility and reliability of routing. Audit trails and notes. One location to store all information on a purchase. Linkage to our accounting software. Visibility into where a request resides. Much less paper.

Cons

Primary features and functions meet our needs. Some items we wish were different: Would like option for our AP clerk to determine the GL code for a purchase rather than having requester learn our codes and determine the proper one. Occasional errors in accounting software when importing information if another user is in accounting system (has to do with batching). Would like to run reports by GL code. Would like ability for a requester or approver to route outside normal routing to another user for an approval and then back to continue normal routing.

Excellent job [SENSITIVE CONTENT]

I have had a pleasant, seamless experience. The implementation of Fraxion has assisted in meeting the companies objectives. It has given the procurement team visibility of overall spend.

Pros

The supplier management and budget visibility.

Cons

The reporting and lack of dashboards. The team has advised that changes will be made soon.

My review

This system helped organize and create a process flow that is now followed by all employees! It really has helped tremendously with our invoice processing.

Pros

It's easy to use and learn There's more than one way to search The layout is very detailed and provides easy access to your own requests

Cons

Time out errors Limited "quick" searches (vendor filters) Limited connectivity to other programs

SEAD Pty

Each individual is able to track his/her claims or application in terms of what stage it is at

Pros

The fact that it is real time online platform

Cons

Non- availability of time management option and not easily integrated with our accounting system