--- title: "Gorilla Expense Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Gorilla Expense. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Gorilla Expense is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/gorilla-expense-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Expense Report Software](https://www.softwareadvice.com/accounting/expense-management-comparison/) / [Gorilla Expense](https://www.softwareadvice.com/accounting/gorilla-expense-profile/) / Gorilla Expense Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/gorilla-expense-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/gorilla-expense-profile/alternatives/) # Gorilla Expense User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 176 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.7/5 - Value for money: 4.7/5 - Functionality: 4.6/5 ### Rating distribution - 5 stars: 132 reviews (75%) - 4 stars: 36 reviews (20%) - 3 stars: 7 reviews (4%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (1%) ### Most mentioned pros - I like that it allows me to add all my expenses with receipt photos and details within one location to submit for approval. - My favorite feature is being able to see exactly how much money I have left and how much money I've already spent. - I use Gorilla Expense every day at work, it has been an easy-to-use product for my whole business ### Most mentioned cons - The only con I have is that it takes about 24 hours-48 hours for a receipt to show up on gorilla, then I have to store to receipt somewhere else before I can upload it. - I found it difficult to navigate the whole process since it involves multiple steps such as saving, choosing, submitting, which can be a hassle ending up only with the partial process. - As an administrator and user, it's cumbersome to have to log in and out of both accounts to complete different tasks within the software. ## Gorilla Expense customer reviews Showing reviews 1-25 of 176 (page 1). ### It facilitates the approval of travel expenditures for executives - Overall rating: 4/5 - Reviewer: Maddie T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 10000+ employees - Product usage: Used daily for more than 2 years - Reviewed: May 2022 - Review source details: This review was submitted organically. No incentive was offered The learning curve has been really low. So much so that we've begun accepting corporate credit card purchases as well. The process of integrating was simple, and we've seen a significant improvement in the efficiency of our expenditure reimbursements. With the help of Gorilla Expense, I was able to keep track of all of my company spending in one place. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros When it comes to cost reimbursement, GorillaExpense is a breeze to work with. My favorite feature is being able to see exactly how much money I have left and how much money I've already spent. This mat is extremely durable and easy to use. When I work out, I use it all the time. It won't rip or tear, and it's quite long-lasting, too. Recommend highly. #### Cons There's only one thing that annoys me: copying prior code requires you to scroll down and locate it, rather than just picking up where you left off when using the same code. #### Reasons for switching to Gorilla Expense It doesn't take a long time to become used to and doesn't necessitate reading a lengthy manual. Validation is a wonderful way to double-check your work before submitting it. --- ### Making a move to be paperless - Overall rating: 4/5 - Reviewer: laura h. - Verified reviewer: Yes - Industry: Facilities Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall we've been pleased with Gorilla and have always had great customer service in helping when we've needed it for technical issues. The slowdown of having to wait for a screen to catch up once saved button is hit is a bit frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros We like the ease of taking pics of receipts instead of having to hang on to them. Users can code the transactions right away and not have to hold on to the receipt or worry about losing it or forgetting what it was for. #### Cons Transitions between screens tend to be very slow when saving transaction info. --- ### Not user-friendly - Overall rating: 3/5 - Reviewer: Bin D. - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used other for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fair. #### Ratings breakdown - Ease of use: 2/5 - Functionality: 3/5 #### Pros We could submit applications through both website and apps, I guess. #### Cons As an employee, I used the website, instead of its app, to file applications for expense reimbursement. I used about two to three times a year. I found it not user-friendly. It usually took an hour or longer for me to file the application for reimbursement because the receipt I submitted has to be in certain format (I don't remember which one it is required) and I could not upload the invoice I received (e.g., Amazon). The instruction was not helpful either. This being said, this feedback is based on my experience using website. not app. #### Vendor response Hey Bin, If you continue to have issues with Amazon receipt, please write to us at support@gorillaexpense.com and we will be happy to assist you. Thanks Replied October 2020 --- ### Expense Tool - Overall rating: 5/5 - Reviewer: Mike A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great tool, very fast and accurate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of using! The entire process is user friendly #### Cons Nothing, very easy to use. Can complete via mobile phone or desktop which makes processing and submitting report remote great. --- ### Gorilla Expense - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 51-200 employees - Product usage: Used other for less than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Took a second to figure everything out but then very easy to use. Quick, helpful responses from the team. #### Cons Some of the terminology is difficult to understand at first (it was not obvious what type of report to file at first) --- ### Makes Expensing Easier - Overall rating: 4/5 - Reviewer: Catherine H. - Verified reviewer: Yes - Industry: Financial Services - Company size: 1001-5000 employees - Product usage: Used other for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, Gorilla Expense makes it easy to submit expenses and reimburse employees. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Gorilla makes it easy for users to submit expenses as well as for managers to review. It helps departments communicate and takes ambiguity out of the process. #### Cons Some of the questions in the questionnaires are redundant and not always clear, but I don't think this is a huge impediment to using the software. --- ### Gorilla Expense - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Every credit card transaction shows up in Gorilla so no more missed charges. #### Cons The initial set up is a bit confusing but after that it gets easier. --- ### Gorilla is Great - Overall rating: 5/5 - Reviewer: Michelle A. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 501-1000 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Gorilla Expense is super easy and straightforward to use. The system makes it quick and effortless for me to request and receive a reimbursement from my company. #### Cons Gorilla Expense is overall easy to use; however, the option to create and expense report could be larger or better identified in my opinion. --- ### Gorilla Expense Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Education Management - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Once you figure out how to use it, it becomes very easy. I like being able to view your receipt prior to submitting the expense report. #### Cons I don't like having to click so many buttons. --- ### Helps with monthly expenses reports - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros I like how all the receipts are able to go to one place and allows for a easy end of month expense reports #### Cons I would like to be able to take a picture in my gorilla and send it to another user as I use my bosses credit card and often I have the receipt when it needs to be in their expense reports --- ### Great software/App Does the job without overkill - Overall rating: 5/5 - Reviewer: Alice M. - Verified reviewer: Yes - Industry: Insurance - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use it weekly and I am always happy with it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Like that I can get my receipts electronically entered #### Cons That the app can be a little unreliable on occasion --- ### Great day to day expense tracker - Overall rating: 4/5 - Reviewer: Ionel A. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great piece of software, saves you making spread sheets for all you expenses #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Keeping day to day mileage and receipts #### Cons Google map integration helps a lot finding locations you visit without knowing full address --- ### Good option to use - Overall rating: 5/5 - Reviewer: Carol T. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good to use and ease of use. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 3/5 #### Pros It is easy to use whether on desktop or mobile. #### Cons The only thing I don't like is when you use the same code, when you copy a previous code you must still scroll down and locate instead if just taking you where you left off. --- ### So Easy! - Overall rating: 5/5 - Reviewer: Mel B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Would highly recommend and very user friendly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of this software makes it so less time consuming. I complete weekly expense reports and never dread the process. video training initially were easy to follow and understand. #### Cons There is nothing to report. It's easy to upload receipts on your desktop or smart phone so no issues. --- ### Such a helpful program for expenses - Overall rating: 5/5 - Reviewer: Taylor D. - Verified reviewer: Yes - Industry: Religious Institutions - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. gorilla is a great system for balancing receipts with expenses. The reporting is very good and really helped to make sure I was budgeting correctly #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the different reports that can be run #### Cons Some parts of the software relied on my company to input. With their workload, it was difficult to know if they’ve done the work or not --- ### Easy to use - Overall rating: 5/5 - Reviewer: Bob G. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. 10 out of 10 #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros The last thing a sales rep wants to do is spend more than 8 minutes reconciling and submitting expenses. Gorilla makes it so easy it makes it more fun to spend my company's money. #### Cons Honestly, none. Maybe that there are a lot of updates on my iPhone? (i'm grasping here......) --- ### Expense reporting make easy - Overall rating: 5/5 - Reviewer: Marianne R. - Verified reviewer: Yes - Industry: Insurance - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. The product has worked great for me. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of the software is the most important to me. Gorilla Expense is very easy to use, very easy to fix and very easy to delete. #### Cons The thing that I like the least is there are too many items to enter per expense --- ### Reimbursement Software - Overall rating: 5/5 - Reviewer: Ozlem O. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros Being able to upload receipts and that it saves previous information. #### Cons There are multiple steps that become confusing to submit information for reimbursement. --- ### Easy expense reports - Overall rating: 5/5 - Reviewer: Par P. - Verified reviewer: Yes - Industry: Building Materials - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s been great not to have to keep up with receipts during the month. I just take pictures of them at the time. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros It’s easy to use and takes very little of my time to keep up with day to day expenses #### Cons There isn’t anything I don’t like about it --- ### End user review - Overall rating: 5/5 - Reviewer: Amruta P. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 1001-5000 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros Ease of use Status of reimbursement Mobile scanning facility #### Cons Generating final expense report has to be done on website. --- ### Efficient, helpful and easy to use - Overall rating: 5/5 - Reviewer: patrick e. - Verified reviewer: Yes - Industry: Staffing and Recruiting - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It is great. We all love it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I enjoyed the ease of use, especially for reimbursements #### Cons The ability to add pictures directly is easier that add to the system then adding to expense reports --- ### Carlo's Review - Overall rating: 5/5 - Reviewer: Carlo B. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Love the efficiency and ease of use! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very User-Friendly!! I like being able to create receipts, and upload them later to my reports. #### Cons The only minor issue I have is that when I'm submitting my monthly mileage, it doesn't default to "round-trip total miles". --- ### Product Review - Overall rating: 5/5 - Reviewer: Jeffrey B. - Verified reviewer: Yes - Industry: Financial Services - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great product #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease of creating and uploading receipts #### Cons Not being able to copy and paste or create a new expense report from a prior version as a template #### Reasons for switching to Gorilla Expense Automation --- ### Easy and fast! - Overall rating: 5/5 - Reviewer: Tim Y. - Verified reviewer: Yes - Industry: Transportation/ Trucking/ Railroad - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: October 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I like the simplicity of the interface for inputting expenses for my expense reports. #### Cons I have no complaints. The updates to the software has made it even better. --- ### Great reimbursement tool - Overall rating: 5/5 - Reviewer: Allison R. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used monthly for less than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have had a positive experience with Gorilla Expense. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros This software is so easy to use and attach receipts for reimbursement. It streamlines the process between submitting expense reports and having the company pay them. I love this software. #### Cons I wish there was a way to see my remaining balance for several reimbursement accounts I have. It's sometimes tedious finding the exact amount I can reimburse. ## More reviews [Next reviews](https://www.softwareadvice.com/accounting/gorilla-expense-profile/reviews/?page=2) --- Gorilla Expense Reviews, Pros and Cons - 2026 Software Advice