What are Gorilla Expense users saying about the software?
Read what people like you have said about using Gorilla Expense software through verified user reviews
User Review Highlights
4.7
174 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"The seamless integration with Microsoft Dynamics GP and ease of use."
"I like the software because it is easy to used and very intuitive."
"We like the ease of taking pics of receipts instead of having to hang on to them."
"Currency conversion sometimes resets while entering expense. Reviewing receipt image upload sometimes shows a blurry image."
"I had added all of my reimbursement forms to the site and expected someone to review them and it took weeks for me to realize that there was an extra step and making that extra step was confusing."
"Gorilla expense has less features on the app vs website which is sometimes inconvenient. I don’t always have time to log onto the website."
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Showing 1 - 25 of 159 reviews
Mike
Verified reviewer
Company size: 501-1,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
September 2021
Expense Tool
Great tool, very fast and accurate
Pros
The ease of using! The entire process is user friendly
Cons
Nothing, very easy to use. Can complete via mobile phone or desktop which makes processing and submitting report remote great.
laura
Company size: 11-50 employees
Industry: Facilities Services
Time used: More than 2 years
Review Source: Capterra
September 2021
Making a move to be paperless
Overall we've been pleased with Gorilla and have always had great customer service in helping when we've needed it for technical issues. The slowdown of having to wait for a screen to catch up once saved button is hit is a bit frustrating.
Pros
We like the ease of taking pics of receipts instead of having to hang on to them. Users can code the transactions right away and not have to hold on to the receipt or worry about losing it or forgetting what it was for.
Cons
Transitions between screens tend to be very slow when saving transaction info.
Bin
Company size: 201-500 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2020
Not user-friendly
Fair.
Pros
We could submit applications through both website and apps, I guess.
Cons
As an employee, I used the website, instead of its app, to file applications for expense reimbursement. I used about two to three times a year. I found it not user-friendly. It usually took an hour or longer for me to file the application for reimbursement because the receipt I submitted has to be in certain format (I don't remember which one it is required) and I could not upload the invoice I received (e.g., Amazon). The instruction was not helpful either. This being said, this feedback is based on my experience using website. not app.

Response from Gorilla Expense
Hey Bin, If you continue to have issues with Amazon receipt, please write to us at support@gorillaexpense.com and we will be happy to assist you. Thanks
Replied October 2020
Eric
Company size: 11-50 employees
Industry: Mechanical or Industrial Engineering
Time used: Less than 2 years
Review Source: Capterra
October 2021
Good app, can be slightly improved
Goog experience in general
Pros
Very user friendly, easy to understand. Can reuse some previous data, which is time saving
Cons
Should be able to search everywhere in the fields by project name, instead of only by alphanumerical order. Also, the app permit sometimes uses for time sheets, but sometimes (like today), only expenses and reports are available. Also, is it possible to add a feature to enable a copy an already approved expense to create a new one, like cell expenses that is coming back every month?
Mini
Company size: 51-200 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
September 2021
Good tool for employers
A 3/5 overall
Pros
It's a good tool for employers to track employee reimbursements and pay them accurately. Its helps employers to set limits and make sure only the set amount is utilized. For an employee it's easy to track how much is spent and what the remaining amount is available to reimburse.
Cons
It's slightly complicated if you are a newbie or not a frequent user. I found it difficult to navigate the whole process since it involves multiple steps such as saving, choosing, submitting, which can be a hassle ending up only with the partial process. I wish there was a das board to quickly look and get an idea of what is available and what was spent, rather than searching it. Probably it might be the employer's fault at not setting it right for the employees. But as an employee, I feel it is slightly challenging to navigate the whole reimbursement process.
Mary
Company size: 51-200 employees
Industry: Education Management
Time used: More than 2 years
Review Source: Capterra
October 2021
Streamline your Expense Reimbursement Process
Experience has been very good. In fact, we expanded our use to include corporate credit card reporting/transactions.
Pros
Integration was easy & has streamlined our expense reimbursement procedures
Cons
As an administrator and user, it's cumbersome to have to log in and out of both accounts to complete different tasks within the software.
Carol
Company size: 201-500 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
September 2021
Good option to use
Overall good to use and ease of use.
Pros
It is easy to use whether on desktop or mobile.
Cons
The only thing I don't like is when you use the same code, when you copy a previous code you must still scroll down and locate instead if just taking you where you left off.
Jennifer
Company size: 11-50 employees
Industry: Medical Practice
Time used: Less than 12 months
Review Source: Capterra
September 2021
Gorilla
Pros
Gorilla mat is very sturdy and easy to use. I use it daily when I workout. It does not rip or tear and is very durable. Highly recommend
Cons
The gorilla mat is heavy and could be hard to carry.
Samuel
Company size: 51-200 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
September 2021
Good
Great!
Pros
Easy to use and easy to input expenses receipts etc.
Cons
Sometimes slow when opening and when downloading confiurgation.
Tim
Company size: 11-50 employees
Industry: Transportation/Trucking/Railroad
Time used: More than 2 years
Review Source: Capterra
October 2020
Easy and fast!
Pros
I like the simplicity of the interface for inputting expenses for my expense reports.
Cons
I have no complaints. The updates to the software has made it even better.
Alice
Company size: 201-500 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
October 2021
Great software/App Does the job without overkill
I use it weekly and I am always happy with it.
Pros
Like that I can get my receipts electronically entered
Cons
That the app can be a little unreliable on occasion
patrick
Company size: 51-200 employees
Industry: Staffing and Recruiting
Time used: Less than 2 years
Review Source: Capterra
September 2021
Efficient, helpful and easy to use
It is great. We all love it.
Pros
I enjoyed the ease of use, especially for reimbursements
Cons
The ability to add pictures directly is easier that add to the system then adding to expense reports
JAIMEE
Company size: 11-50 employees
Industry: Logistics and Supply Chain
Time used: Less than 2 years
Review Source: Capterra
October 2020
COMPANY REIMBURSEMENTS
GOOD
Pros
EASY TO USE ON A DESKTOP OR WITH THE APP ON YOUR PHONE
Cons
SOMETIMES IT WAS HARD TO SEE IF DOCS WERE UPLOADED ON THE APP ON MY PHONE
David
Company size: 1,001-5,000 employees
Industry: Logistics and Supply Chain
Time used: More than 2 years
Review Source: Capterra
October 2018
Gorilla Expense Makes Expense Reporting Seamless and Comprehensive
Our experience since we started using Gorilla Expense for company wide expense reporting has been outstanding. The support we get from their team is always prompt and attentive. We also have the ability to use the reports provided in the web application to break down which companies we do a lot of business so that we can get group deals.
Pros
We have been using Gorilla Expense for a few years now and couldn't be happier. Their support team is the most accommodating group I have ever relied on. The web and phone application's user interfaces are extremely easy to navigate and provide a transparent view of a users expense report throughout the approval process. The phone app also makes it easy to capture receipts on the go, very useful so you don't need to worry about losing your receipts.
Cons
Sometimes the web app logs me out immediately after I log in.

Response from Gorilla Expense
David - Thanks for the review. If we can help further in any way, please do not hesitate to contact us at support@gorillaexpense.com. - The Gorilla Expense team
Replied October 2018
David
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
December 2017
Excellent product that beats Concur
The only thing the client told me was "We wish we had come across this product sooner"
Pros
Easy to use, well laid out and a great team to work with, both on the sales and support side. I implemented this solution for a client of mine and we had many unique requirements. The Gorilla team was able to advise us on what was practically possible and workarounds for requirements that were very unique. The AP team loved their Microsoft Dynamics integration. All in all, it was one of the best and fastest implementations we had done.

Response from Gorilla Expense
David - Thanks for the review. If we can help further in any way, please do not hesitate to contact us at support@gorillaexpense.com. - The Gorilla Expense team
Replied December 2017
Howard
Company size: 51-200 employees
Industry: Insurance
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
June 2019
A Senior Accountant's Review
Gorilla Expense is 100% online, which makes it easy for our sales staff to work from their home in 10 different States. And just submit their expense reports online, which made it more efficient.
Pros
Gorilla Expense is extremely user friendly. It actually didn't even require training to our users to use it. Plus it has a direct integration with our Dynamics GP, which is our accounting software.
Cons
The travel reports were not as detailed as we had hoped for. We actually had to use Microsoft Excel to do the travel report for our company's senior management.
Kyle
Company size: 1,001-5,000 employees
Industry: Food Production
Time used: More than 2 years
Review Source: Capterra
October 2018
Great pricing, useful features, best customer service received from a software partner
Gorilla has exceeded all expectations in the T&E realm and we couldn't be more satisfied with the partnership we've established.
Pros
The software does what it's supposed to do and isn't over-inundated with "features" that don't add value or complications for our business. The result is a platform that's easy to use for our end-users and easy to manage from an accounting/power-user perspective.
Cons
Sometimes the mobile apps are buggy and require reinstallation for our users.
Michelle
Company size: 1,001-5,000 employees
Industry: Hospital & Health Care
Time used: More than 2 years
Review Source: Capterra
September 2020
Review
Our rep is very responsive and assists when individuals are taking a long time to get results.
Pros
You can have different users, you get alerted when the file is complete and you can run reports
Cons
there isn't a manager side where our hiring managers can see if their employee is entered and if the results are back, but they cannot see the actual results.
Taylor
Company size: 51-200 employees
Industry: Staffing and Recruiting
Time used: More than 2 years
Review Source: Capterra
September 2020
Review
Great! Simple! Easy! Affordable!
Pros
I love that it is so simple and our candidates never have issues with it.
Cons
Maybe a video should be place for tradings for learners that are visual.
Hauns
Company size: 51-200 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
September 2020
Gorilla Expense Review
We used it as a way to be reimbursed for expenses. Having to watch a 30 minute video about how to use it was the first drawback. The fact that there are so many steps and you have to attach files and upload them is cumbersome. Overall it's not worth the time or frustration level to get the reimbursement.
Pros
I am not an administrator and am not sure how easy it was to integrate with our former system. It has been the most cumbersome and difficult reimbursement system I've every used.
Cons
We were to watch a 30 minute plus video about how to properly use the app. This was way too much. It's very confusing with so many steps. You have to upload a PDF of receipts and it feels like jumping through a lot of steps for reimbursement. Colleagues have spent over 1/2 an hour trying to load receipts and follow all the steps for reimbursement. I've not even bothered, you lost me at the start with having to watch a 30 minute how to video. I'd rather not get the money reimbursed than deal with the headaches so many co-workers have had.
Ionel
Company size: 201-500 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
September 2020
Great day to day expense tracker
Great piece of software, saves you making spread sheets for all you expenses
Pros
Keeping day to day mileage and receipts
Cons
Google map integration helps a lot finding locations you visit without knowing full address
Chona
Company size: 501-1,000 employees
Industry: Education Management
Time used: Less than 2 years
Review Source: Capterra
September 2020
Everything in One Place
Pros
I like that it is all-in-one. It saves so much time because it is user-friendly. It is efficient, too.
Cons
I don't like the small fonts. It will improve more if bolder color were used.
Nicole
Company size: 51-200 employees
Industry: Government Administration
Time used: More than 2 years
Review Source: Capterra
September 2020
Avid user of expense software
Pros
It is easy to utilize and manage. Going in on a weekly/bi-weekly basis to complete my expense report is easy and efficient. I work for a government agency that has many rules and regulations on what and how to expense things. The software makes that process easy.
Cons
I do not have any negative experience in working with Gorilla Expense software
Mel
Company size: 201-500 employees
Industry: Real Estate
Time used: More than 2 years
Review Source: Capterra
September 2020
So Easy!
Would highly recommend and very user friendly.
Pros
The ease of this software makes it so less time consuming. I complete weekly expense reports and never dread the process. video training initially were easy to follow and understand.
Cons
There is nothing to report. It's easy to upload receipts on your desktop or smart phone so no issues.
Deanna
Company size: 51-200 employees
Industry: Primary/Secondary Education
Time used: Less than 2 years
Review Source: Capterra
September 2020
Gorilla
Pros
I like having one place to go to to process all work reimbursement.
Cons
It's not clear that you have to create a whole package of reimbursement and send those in as a group (or send one in a package). I had added all of my reimbursement forms to the site and expected someone to review them and it took weeks for me to realize that there was an extra step and making that extra step was confusing. I wish there was a better flow and help/info and prompting for what happens next as you move along the process.
