All Sage Intacct Reviews

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Wendy

11 - 50 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Intacct is a good platform for all your accounting needs

User Profile

Helene

Verified reviewer

Public Relations and Communications, 501-1,000 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed April 2022

Sage Intacct has allowed us to automate the entire scholarship process

The grant application process is much faster and more efficient thanks to Sage Intacct. There are many activities that we can now perform automatically that we previously had to do on paper, saving us not only time but also resources.

PROS

I love it because I can access the system not only from the computer, but also because it has a very complete mobile version. The pre-qualified applicants function saves us a lot of time, because the system automatically eliminates applications that do not meet the scholarship requirements. It has the option to export PDF and Excel files to share with administrators and collaborators. All schools, companies and entities that grant scholarships, I recommend this software, because it helps a lot to improve the whole system, taking it to the automatic and online form, incorporating all the information from a single system, improving the search of data from the participants and the whole system itself.

CONS

Its learning curve is a bit high, however, everything learned so far has been very useful. The software is not very intuitive, which further complicates the ability to fully automate grants quickly. Sometimes the system is cumbersome and you have to wait a period of time for it to restart.

Carly

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2022

Great for multiple entities

This was a huge time saver.

PROS

This was great for managing the books of 18 separate entities. The ability to easily switch between companies and also create inter-company transactions (owed to/from, for example) was a HUGE time saver.

CONS

The way our company used/paid and allocated credit card charges we were not able to use the credit card part of the software.

Reason for choosing Sage Intacct

Sage Intacct checked off all the boxes of needs and wants that we created

Reasons for switching to Sage Intacct

QuickBooks was not able to efficiently handle our growing companies any longer

Ousmanou

Financial Services, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed March 2023

My experience with Sage Intacct: Simplified business accounting

Overall, our experience with Sage Intacct has been positive and we have seen significant improvements in the management of our finances and business operations. Reporting features have been particularly useful for improving financial transparency and making more informed decisions.

PROS

I was very satisfied with all the features offered by Sage Intacct, in particular the ease with which I was able to integrate my existing business processes. The customizable financial reports and the automatic bank reconciliation feature were also very useful for me. In terms of use, the product was easy to understand and use from the start, thanks to an intuitive user interface and practical customization options. Overall, I highly recommend Sage Intacct to any company looking for complete and easy-to-use accounting software.

CONS

Although I generally appreciate Sage Intacct, there are some features that could be improved. First of all, I found that the user interface was not as intuitive as I would have liked, which took some time to learn how to navigate the system. In addition, some features such as project management could be more complete.As for integration with my existing business processes, it was a little difficult at first. However, with the help of Sage Intacct technical support, we were able to solve the integration problems.In the end, despite these negative points, I am satisfied with the use of Sage Intacct to manage my finances and business operations.

Emilee

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

4

Reviewed May 2021

Sage Intacct

I think that Sage Intacct is a decent accounting software to use for daily accounting activity. However, there is more affordable accounting software available.

PROS

While working in the cannabis industry, this was one of the only accounting software companies who were willing to work with us to set up an accurate and efficient accounting system.

CONS

We had issues correcting errors after the initial setup. For example, a coworker misspelled the class code "cannabis" and the implementation team told us it would take several thousand dollars to fix.

Reason for choosing Sage Intacct

We didn't have any other accounting software companies who were willing to work with us due to our involvement in the cannabis industry.

Reasons for switching to Sage Intacct

We needed an accounting software with a more robust inventory tracking system.

User Profile

Becky

Verified reviewer

Hospital & Health Care, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Our entire accounting process is managed using Sage Intacct

To help our customers, we use Sage Intacct. Besides partnering with Intacct, we also work with Var. As a result, we serve a wide range of businesses. I utilize it on a regular basis, help other employees, and provide customer training and support. My shoppers, families, and patients come from the retail, family office, and medical fields respectively.

PROS

Sage Intacct is used for all of our daily activities, from accounts payable through accounts receivable, as well as month-end close and reporting. Our month-close has been delayed in the past due to technical difficulties and problems with AP synchronisation. Their support team's sluggish reaction time is also a problem.

CONS

The product's usability would improve greatly if the Fixed Assets and Prepaids sections were modernized. The Charge Payoff screen, like the bank and credit card reconciliation screens, needs a "match transactions" capability.

Reasons for switching to Sage Intacct

All of the information from our networked systems was recorded and analyzed by Sage Intacct. Our entire accounting process runs on Sage Intacct; however, connecting it to our payroll, AP, and AR systems has proven difficult.

User Profile

Sara

Verified reviewer

Hospital & Health Care, 5,001-10,000 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Intacct is powerful and flexible, with many useful features

There is now less clutter in our information thanks to this. During my last project, we migrated our paper files over here. Simple, straightforward dashboards have been developed using it. Now we can spend less time auditing and more time making better decisions. The ability to use wildcards in my bill search was fantastic, just as in Excel.

PROS

Intacct is feature-rich and powerful, and it can handle a wide range of tasks. The contracts module also provides powerful management of billing cycles. Product characteristics and capabilities are the primary advantages of utilizing Sage Intacct.

CONS

Unfortunately, it is often difficult to get answers from support when problems arise. Numerous bugs plagued the infrastructure.

Reasons for switching to Sage Intacct

A/R and A/P were handled in Intacct. It's easy to learn and use, and it works well with other programs. Automation. The company has benefited greatly from my use of the features that have increased automation.

Grace

Entertainment, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed October 2021

Did not like this Sage product

Extremely pricey with a lot of promises made from their sales people but not a lot more function than Wave, Quickbooks Online or Xero.

PROS

What originally attracted us to this platform was the ability to do cloud accounting so everything was not centralized to one desktop application. We also liked how this platform could invoice AND process payments as that makes bank reconciliations a lot cleaner.

CONS

There was not a lot of instruction given around how to do certain tasks and we were not able to fully utilize this platform to the ability the salesperson pitched. This was mainly just used for financial report, AP and AR but we were told it had cash management and forecasting capabilities which we were never trained to use.

Reason for choosing Sage Intacct

Sales provided a few months free and minimal commitment.

Reasons for switching to Sage Intacct

We were scaling and needed more functionality.

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: GetApp
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed September 2022

Accounting Software that doe not account

Good at sales, mediocre at software, poor on support

PROS

I've found the system difficult to implelemnt beyond accounting. Until recently, the accounting portion has been satisfactory.

CONS

There is a bug in the system that calculates the balance sheet incorrectly in the retained earnings section of prior years, and does not carry them correctly into the current year. So at least in some instances, it does not create a good balance sheet. Pretty terrible for an accounting system. Worse, it is a known bug that has been in the system since at least June of 2022. Worse, they did not make their customers aware. Worse still, can't get a person on the phone who can answer when it will be resolved. Or any person on the phone for that matter. Except sales. :)

Laura

Market Research, 11-50 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed March 2020

Not flexible

Has a big learning curve, and some of the reporting we think is pretty standard in accounting software is not available.

PROS

Allowed us to implement approval rules for vendor expenses and has provided more transparency to our CEO about expenses.

CONS

Seems to be very inflexible when it comes to reporting, even things that we think are pretty standard from an accounting perspective, such as cash flow projections.

Reasons for switching to Sage Intacct

Wanted a more robust software and wanted to implement a vendor PO system.

User Profile

Eric

Verified reviewer

Insurance, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed October 2018

Sage Intacct Personal obervation

On our case, we focus on developing core business side then integrate with Intacct via web-service, and this have been successfully, because all side of reporting, financials, UPR, etc, is managed by Sage Intacct.

PROS

1. Sage Intacct allows access anytime and anywhere (home, office, coffee shop) 2. Sage Intacct has login are very secured with different levels. 3. Sage Intacct provide financial information on detailed level by using dimensions which allows decision makers to relay on realistic information. 4. Sage Intacct is easy to use, it doesn't requires advances financial training.

CONS

1. Extracting volume data in most of time is an issue, especially Journals.

Vendor Response

Hello Eric, Thank you for your review. We truly appreciate you taking the time to share your experience using Sage Intacct! I'm glad to hear that you are having a positive experience using Sage Intacct. Please feel free to reach out to me if there is anything I can do to help! Sincerely, Andrew Sevillia Sr. Manager, Customer Marketing Sage Intacct

Replied November 2018

edward

Banking, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed March 2023

Full Accounting System

PROS

Sage Intacct provides the necessary features and application to be the Accounting system for our company. We enjoy the ability for a new user to quickly pick up the layout and how the system works without too much complexity.

CONS

Some of the onboarding/setup guidance we received initially from our rep was rushed, which required us to rewind and tweak our setup. However, this varies by the individual rep and if they are up to date and knowledgeable.

Hollie

Accounting, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2023

Don’t Walk… RUN! Intacct is top tier

My overall experience has been exceptional. Customer support is always available, its easy to use & is superior to previous systems I have used.

PROS

I liked that it improved our AP processes & procedures

CONS

Nothing at all — learning how to use was easy

Sherissa

Construction, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Sage intact is great!

Overall, my experience with sage has been amazing.

PROS

Very easy to use program that makes inventory management much more stress free.

CONS

A little bit pricey, but well worth the cost.

Misty

Religious Institutions, 51-200 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

1

EASE OF USE

3

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

3

Reviewed May 2022

Poor Support from Armanino

Haven't interacted much with Sage Intacct, just Armanino and the experience with them has not been too supportive. Especially now it is more like our company is a bother. This software and implementation is their speciality - they should be availabe, respond, resolve and assist much better than they have done at this point. It's almost as though we are begging for assistance to successfully finalize this implementation.

PROS

Haven't used it long enough to determine the best features of this software.

CONS

The training and support received from Armanino implementation team.

Reason for choosing Sage Intacct

The lead of the project chose this product for whatever reason. Unfortunately, he is unavailable to comment on why he chose this product.

Reasons for switching to Sage Intacct

To ensure compatiblity with other softwares that are being integrated in our accounting software

Kat

Non-Profit Organization Management, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT