Sage Intacct Software

It's an easier way to enter purchase reqs and expenses than our previous software

Pros

It's easy to attach receipts and review who vendors are as well as track status of the pending requests

Cons

Once submitted, you can't revoke the submission and there's no way to comment from a user perspective internally

Pros

The open platform allows us to choose best in breed solutions across the company and then integrate it all together to reflect financials and reporting.

Cons

If you don't know what you're doing or have a good trainer, it may take a little while to get familiar with the navigation.

The software allowed ability to perform accounts payable to issue cheques and to produce financial statements quickly. The 12 month report is very useful to pick up changes to values in account. The budgeting aspect is also useful for variance analysis.

Pros

I like the ability to create the financial reports and also the Dashboard reports. The payables area is easy to perform functions and the year-end close is very simple.

Cons

This program is mainly written for the US market and is not able to create an EFT file (Canadian) that can be uploaded to the bank and create journal entries simultaneously. That would benefit us to make payments that are not by cheque. The "cash" payment types are good because an e-mail can be sent: however still requires for us to do a separate EFT payment on the bank.

Pros

The flexibility of the software has to be its greatest strength. Reports, workflows, field names, etc are just a few of the customizable items in Intacct. But Platform Services allows for the development of entire applications within Intacct to support your business processes down to the most granular detail.

Cons

The reporting, platform services, and general ledger modules (the modules that our company use the most) don't seem to get very much attention in the past few years in terms of further development in the quarterly update to the software. They are very useful as they currently exist but have some long-standing limitations that don't seem to be on anyone's radar.

Ease of use, accuracy and best of all efficient integration with other systems of my business.

Pros

I like the integration of the sub-modules and that we can share data efficiently between the various platforms we use without corrupting data integrity.

Cons

The report writer. The system is simply not intuitive unless you use regularly. While some aspects do make reasonable sense once you get back into it, it feels like the system should be more intuitive or perhaps have a working report wizard.

We transitioned from Quickbooks to Intacct because of its abiilty to handle multi-entity and inter-company transactions. This saves us hours of work each month.

Pros

The way it handles multi-entity and inter-company transactions. Simple user interface. Easy to navigate and correct entries. Great JE upload feature.

Cons

Report writer is a bit too complicated for someone not well versed in report writers. Would be great if it worked more like a pivot table.
My biggest complaint is not being able to transact in the subledger directly to a bank account.

Pros

I like the flexibility and ease of the software. It is overall simple to correct errors. I enjoy the import features for invoices and journal entries. Saves a lot of time and is user friendly, even for less experiences computer users.

Cons

The restrictions of some features and functions. I feel like the functionality is more designed by computer programmers than by actual day to day users. For example, if you are trying to create a custom report, vendor ID is stored one way when entering invoices, and another way when entering journal entries. Customer service suggested to me that I enter the vendor ID in 2 different fields (I believe Vendor_ID and APBillItem_VendorID) for all invoice imports so that I can use 1 f. This is redundant and frustrating. Also for example, you can set invoices to "warn" you if duplicate invoice numbers when manually entering, but if you are using the import feature, it will just crash. You have to de-select the "warn" option, upload the file, and then turn the "warn" function back on. This is not practical. There should be some type of override function for intentional duplicate invoice #s.

Dashboard, import and export.

Pros

We chose this software to work with other existing software and it did not disappoint. We also selected this for that ability to incorporate statistical information with our financial information and create dashboards to share information internally.

Cons

There isn't really anything at this point that has caused problems or limitations. The only issue is when you export to Excel it does not use the latest version.

Pros

The system is User Intuitive, training new hires on the system is a 30 minute walk through, then onto process training. Speeds up everything, have as much or as little control setup. Flex to add custom anything to make the system work for you without damaging upgrade comparability. I truly love Intacct.

Cons

The only cons I can think of is little things like not being able to unapply a CM like you can a payment. It would be great to have the ability to create product types and your price book at the same time.

Pros

The user friendliness makes it easy to train staff, the import feature saves us time when entering data and the ability to budget and expense to different dimensions.

Cons

I wish the reporting was a little more flexible and I am patiently waiting for the new reporting to be released.

Better reporting.

Pros

Reports are easy to use. Easy to adjust the reports to make the more user friendly. Multiple departs and location codes made it easier to tack revenues and expense for specific departments.

Cons

Need to open a ticket before you can talk to customer service. The you get an email that you can't respond to. If to get into the system where you logged the customer service ticket. Had issues setting up accounts.

Pros

The level of detail available and drill down capabilities. It handles all the dimensions that we need to track easily. The ability to adjust entries without have to reverse and recreate keeps account information clean.

Cons

Reports are cumbersome to create. Creating and keeping track of account groups and all that they mean and which include which accounts gets out of hand.

Ability to run our accounting processes with an easy to maintain product.

Pros

UI is good. Ease of maintenance. General ease of use. Functionality is adequate and improving. Like the newly develop Contracts module, though pricing was wrong and made our purchase difficult.

Cons

Reporting package needs help. Have heard and seen hope for better functionality, but have yet to see delivery. Fearful that advanced reporting will be an option, which would not be good!

Detailed TB is getting out of control with unnecessary attachment of dimensions to balance sheet accounts. Need to find a way to turn that off (hopeful it can be done).

core accounting features.

Pros

UI is easy to use and new users pick up the core functionality quickly. Basic navigation is intuitive and easy to get started.

Cons

Intacct seems to be in a state of change and processes are breaking down. Things that used to be resolved quickly are taking longer to get resolved. Example: We were without an account manager for a couple of months after our AM left Intacct. We had requested some consulting services to implement two modules and the SOWs went months without being prepared.

Reports are built as if we would be printing them. I just want to get raw data, not formatted reports and graphs.

great reporting - accuracy - aicpa recommended

Pros

The ability to produce about every type of report you need. We use many reports. Intacct is innovative and always improving the product.

Cons

Ironically, the reporting is very complex and difficult to manage in the initial stages. Once you have a longer term understanding it is very manageable.

Pros

I was able to learn the software with very little training. Most of my learning resulted from actually using the software and playing around with it. It is very intuitive.

Cons

While I love the report/query writer (I'm speaking of the 'build from scratch' function, not the Report Writer function) I found it not as easy to use as the other aspects of the software. It seems to offer a lot of power, but I was not able to use it.

I love the ease of use and the ability to quickly correct entries.

Pros

I love the ease of making corrections to the financials. I also like the ACH feature of Accounts Payable as well as the auto-population of Accounts Payable as well as the ability to attach invoices, which allows for the entire Payables process to become paperless.

This product also automatically perform the 2nd entry on the subsidiary books, when inputting a Source Company.

Cons

The Purchasing piece does not keep the original date; which makes it hard to book to the correct period. Also the fact that you have to keep running Registers to see what was paid to avendor. There is no quick summary feature.

Sage Intacct is a solid base that meets our business needs as a not-for-profit organization.
The software is very responsive and also thoroughly integrated. I also appreciate the constant enhancement and the responsive Contact Sage Intacct Support. This level of support gives confidence in the tools and the product in general.

Pros

The software is very responsive and thoroughly integrated. I also appreciate the constant enhancement, the responsive Support team, and the frequent webinars that inform of the new changes and improve the usefulness of the software . This level of support gives confidence in the tools and the product in general.

Cons

A greater possibility of integration will make Sage Intacct even more useful and helpful to the user. Additionally, quick glances that summarize the different ways the software can be useful can be helpful to new users.

Reporting is much quicker and more in depth than what we were previously using. Data entry is easy.

Pros

It's very easy to use, except maybe the report writer which takes a bit of learning. It looks good. The dimensions help us split reports in different ways. Easy to audit.

Cons

Tracking an item through from the cash register to the point of entry is difficult. There are about 5 different screens you have to click through and sometimes it looks like an accounts payable item has been split into different lines when in fact it has not.

Pros

The drill down feature to be able to see or find anything on screen. Also the ability to upload documents to A/P bills is a nice feature.

Cons

Not too much here. I wish the support was a little more responsive but I understand having to rank cases based on priority and urgency.