Sage Intacct Software

Pros

Downloads to Excel work very well. The interface is intuitive and most functions are just a click or two away. They will work with you to get basic financial statements set up from the get-go.

Cons

Personally I prefer debits to always be positive numbers and credits negative, but in some cases this does not hold true in Intacct. For example, accumulated depreciation (a contra-asset) shows up as a positive number. Intacct is constantly improving their product, so I think they will work this out, but in some respects I feel that it is still a work in progress.

Exactly what we want - cloud-based; flexible; allows for growth; pay for only what you need. Also small up-front cost, so in the event it doesn't work for your company down the line, you don't have to worry much about walking away to implement something else. I sense that the Sage Intacct people "get this" and are very helpful...knowing that they need to earn our business every day.

Pros

Still in our implementation process - but system is very flexible, has great high-level reporting including multiple dashboards, while still allowing viewer to drill down to detail. Everyone we have worked for is accessible, knowledgeable and offers information on how other users have configured things.

Cons

Haven't seen any worth worrying about to this point. We haven't experienced all of the potential trouble-spots in similar products; e.g. integration with other systems and importing/exporting data. But we are still very comfortable as we move forward.

Pros

Many options and integrations. I have used it for a while and looks interesting, and the data is impressive.

Cons

Price is not affordable for a start-up, so it's not for us. Still an interesting option for the future.

Overall I like the system- it does not do everything we were looking for- but it is much better than our legacy system

Pros

The system is very user friendly and intuitive.
Reports can be customized pretty easily.
The system has great import functionality.
Dashboarding features in the system are great.

Cons

Some custom reports do not pull much needed information based on what module and table the information is housed in.
System flows are much different from legacy systems (at least our agency's old legacy system)- make sure to ask really pointed questions when vetting system functionality.

I would highly recommend using this product!

Pros

It is easy to use, and very intuitive. We ultimately shortened our month end close from 7 days to 5 days through improved efficiency in the new software.

Cons

As with any new product, we suffered a very brief learning curve. Ultimately, we were able to adjust, and we have no other complaints!

Pros

Very easy to navigate, and ensure that checks and credit card transactions are accounted for. Managing budgets, providing reports on spending to date, Intacct has made our accounting policies much simpler and easier to understand

Cons

There are some issues with the the permissions given, but I work around it by consulting my supervisor

I have worked with 5 accounting software packages prior to Intacct and I am very disappointed in this product.

Pros

The AP module seems to work fairly well.

Cons

Modules don't work together or even with the same functionality. Reports of issues seem to always to go the "black hole" that is engineering, or are met with the response that it can't be fixed.

This is a good platform if you have appropriate training as it does not provide flexibility for mistakes. It is not a 'user-friendly' or intuitive platform

Pros

Cloud platform makes it very accessible. Works just fine from just about anywhere in the world.
Provides audit trail.
Allows excel export.

Cons

Too rigid and very little flexibility to make adjustments in every field.
Prepaid module and FA module are very clunky.
Customer support is nice and understanding but cant always solve your issues on time and are usually eager to close a case and move on.
Not really a user-friendly platform.

My organization implemented Intacct about 6 months ago. I am an occasional user (0-5 times per month) For the first few months, every time I needed to log on I encountered some sort of issue with my username, password, etc. (e.g. transitioning to 2 factor authentication). Recently my log-ins have been fine, but I am still hearing comments from other employees that they are not receiving notification emails, can't log on, and so forth. It's really annoying that the system is unable to accept multiple Reporting Units for one purchase requisition.

Pros

*Website is visually appealing
*Better for the environment vs. paper system

Cons

*Repeated issues with logging on in the first few months
*Not flexible enough to adapt to needs of organization

Advice to Others

Don't believe everything you hear about the product before you purchase.

Intacct is a full featured accounting package having modules for revenue recognition, fixed assets, Salesforce Integration, authorize.net integration, expensify integration, payment approvals and processing, accounts payable, accounts receivable and so much more. The report writer is robust. Perhaps the best feature is that it has dimensions that allow you to slice and dice your information on so many different levels, which gives you comprehensive visibility into the finances of your organization

Pros

Features

Cons

pricey

Advice to Others

Not for the faint of heart. It's very robust.

I used Intacct for 9 months already. It's a simple and user-friendly accounting system. But it's overpriced.

Pros

Easy to learn, I learn that by myself. User-friendly, if compare to another big ERP system, it's good for all kind people even not accounting major.

Cons

It is too expensive.

Great software for startup through more mature business.

Pros

Ease of use.
Loyal and growing customer base.

Cons

Sometimes has minor issues running using Google Chrome as opposed to IE, although seems to be getting better.

Advice to Others

Would highly recommend using this product.

I have had a very frustrating experience with Intacct. I run a non-profit that has general budget but also designated accounts. There is no clear way to separate out these funds in order to see what was spent according to the budget.

Pros

that it is on-line and can be accessed anywhere

Cons

Reports are super confusing. There is no good budget reporting.

My organization switched from a legacy accounting system to Intacct back in July. I have to say that the migration was more than painful- but all that pain was worth it! The system is awesome! The help feature alone in the system was worth the migration- it was impossible to figure things out on your own in our legacy system- required us to go to consultants when we had issues in processing. Intacct makes it very easy to troubleshoot and figure a lot of your processing issues out on your own. The Dashboards in the system are awesome as well! I am certain that there are more great things to come with this system given we have only been using it 6 months and have not fully explored the potential of the system.

Pros

Help feature, cloud-based (so no install on individual computers), the system is intuitive, dashboards!

Cons

The flow of certain information and how the reports are generated in different modules is not what I expected (based on how our legacy system worked).
Customization of reports is not as easy as originally anticipated.

Advice to Others

This product is certainly worth your time to vet and explore if you are looking to move to a new system. The system is worth the money- just make sure you have the right consultants assisting you with the implementation.

You have to think outside the box to try and complete some task. You look at the big picture and move in. Can't really look at a certain client and see everything about them in one screen.

Customizable process flowcharts. Simple chart of accounts structure and extensibility. The report wizard tool is simply unmatched. One of the most reliable software.

Pros

Extremely flexible.
Their implementation and support team is amazing.

Cons

It requires collaboration with a partner.

The accounting software is easy to use. The GL is easy to set up. The Inventory module is very basic. We are looking to buy another software package to handle our requirements

Pros

The accounting software is easy to use (AP and GL)
Account classifications

Cons

Inventory COGS
reports
1099 reporting

Very easy to setup - intuitive, decent UI and a good pool of consultants who know the application. Simple to use. Also a very healthy ecosystem of apps and supporting services. SalesForce connects seamlessly. There is a lot you can do which means there is a lot to learn. There are some reporting features that could be improved.

I like how simple it is to figure out how to use Intacct and navigate around the system. It makes it simple for training and understanding the product. If you can think of it, you can most likely get it done in Intacct. There is just so much customization available to make the report that give you what is most important to you a reality.

My company uses Intacct as a General Ledger, and we pass inventory transactions through the Inventory module only for monthly reconciliation. There really aren't any built-in Inventory and Purchasing management functions, just custom reporting/dashboards available. For the price, the program allows our mid-size company to keep the finance and accounting stuff together, but it's kind of clumsy.

Pros

I do like the GUI interface.

Cons

The quarterly release updates always seem to cause some kind of regression unrelated to the newly releasing functionality. It takes my company time and energy to validate exactly what is wrong and test multiple scenarios before going to Intacct for answers, and they always seem to be totally unaware of the issue.