Overall, it's been fantastic. There is no such thing as a perfect system, but it is the people behind the software which really impress me. The fact that when things go awry, it is so easy to open the instant chat and speak to [SENSITIVE CONTENT HIDDEN] is a great touch. The service is paramount. I've had issues which were solved overnight which comes to show they really do listen.

Lightyear is visually pleasing-it's quite simple to use and understand. From the user perspective who inputs data on invoices and approves them, it's straightforward and the layout of the software does not show you more than what you need to see, however, underneath the simple processes there is complexity. Lightyear makes supplier creation, GL code settings linked to export files such as Excel, and GST codes etc are somehow made simple to set up. One thing I find particularly great is whenever I input an ABN number during the Supplier Creation process, it autofills the Supplier Name field. Additionally, this is a drop down menu, so i am able to choose ANY of the Business Names linked to this ABN.

Sometimes, there have been system bugs and I'm unable to export data for a brief amount of time, or when we top up credits to use the system, the old credits are not rolled over their expiry date. It would be great if there was a notification in place to let us know that our credits are expiring soon or we are running low. Also, there are some things which cannot be customised. For example, the Export to File which is a function that exports invoice data into a spreadsheet, cannot be modified from my end. Lightyear do add features from time to time, but I'm not sure if consumer recommendations are actually involved in the process.

I've used the software for years and have always found it to be reliable and the support start are fantastic if ever I need help with something.

There are so many things I love about Lightyear. The new statement reconciliation feature though is a game changer! Lightyear tells you what invoices are missing and allows you to contact the supplier to request missing invoices direct from the software. Amazing!!!

There's not much I don't like about the software, and the things that I would like are already in the works.

Charlie has been great and customer service has been very quick in replying and solving questions. Approval processing is working well, overall happy.

The Manager function has worked well for us as we have offices in different locations which has made the approval of invoices more efficient. Easy to see where the approval process is up to. Exporting invoices to our accounting system is great. Also like the audit trail feature.

We haven't used the PO system yet but looking forward to the enhancements that will suit the way we use them. Yes they have listened to us and adding options to suit our business.

We've been using Light Year for a little while now. It's been a little up and down with the uptake from our clients as some are of a more traditional mindset and do not want to convert to paperless. Some clients also take a little longer to acclimate to the system then others, but once setup and working, each client on light year improves efficiency by about 20%. More over, the support and continued patience of the team at Light Year, especially Tom, has been astounding. Due to job changes, they've helped train any and all staff as we've seen fit. Have listened to ideas, and implemented workarounds where possible, truly making this a system we can use above other similar products. They also offer that support to our clients who may otherwise be struggling and are always on hand 24/7 to call, video conference or chat online to anyone who needs assistance.

The support from the team is fantastic and are always on hand to help and assist. Feedback and suggestions on the system are welcomed and implemented if possible and useful. Invoices no longer need manually entering! Option to automate the process of receiving invoices entirely, doing away with any need to upload - instead just get them emailed directly into Light Year.

A few of the options appear to be placed on pages I wouldn't expect, but nothing particularly bad.

Lightyear provided more accurate invoices from different kinds of suppliers and minimised the need for manual input, provides transparency as all the history is included with the bill and allow for Approvers to view the invoices for their area so provides confidentiality and saves them time. Staff skills and time can be used more productively on more than inputting invoices.

Every step of the process has been excellent and the ongoing support has continued to be excellent. The initial contact was responsive and guided through the set up to allow us start processing quickly. The product is logical to follow and easy to view and provides options every step of the way. The data extraction is very accurate and adaptable to different supplier invoices and the mapping team is very quick. This is more accurate than our previous software. To email queries from within Lightyear saves so much time and hassle looking for emails and provides great transparency. Separation of users to their department only Choosing where we export to Xero has been essential to facilitate approval levels Lightyear continues to improve their Service to queries has been responsive and solutions are specific to our company using information and not a regurgitating the help function.

There is a lot of functionality and detail so can be a little overwhelming. Support videos and notes focus on administrators but could find information on guiding from the other user roles perceptive after initial guide when first login

The team at Lightyear are hospitality-experienced and so empathise and comprehend my business and the daily problems I need to resolve. They are fantastic to deal with - grounded, patient (I test them on this), understanding and always willing to help and train. They are more than a supplier - they are a true business partner, with the best interests of my business as their main concern (even if it means cutting themselves short a few dollars here and there). A great company to have on your side, and an inspirational team to work with.

Once set up, it's a one-stop-shop for invoice receipt, accounts payable and receivable reconciliation, cost management, and business information. It is intuitive and simple to use, extremely cost-effective and takes out some of the most mundane and laborious tasks so I have more time to work on improving my business and keeping front-of-house. I could not recommend it more highly.

There's nothing I dislike about this product - I am overly happy to have it as part of my suite of tools.

Extremely happy.

Lightyear allows us to easily manage the accounts payable process across our entire client base. It's unqiue mapping extraction process as well as logical flow of information, clean user interface, filing cabinet, approval process, inventory and duplicate recognition make it in my opinion the best accounts payable solution on the market. There support team is second to none.

Integrations with more POS programs or even job management programs would only increase Lightyears potential.

Simplifying the approval process

Having data extraction & approval within one system is a game changer for us. The approval process is simple to use once you spend the time to set it up. The Keyword feature works really well when working with multiple locations. The mobile phone app is easy to use and easy to switch between companies.

No ability on the mobile app to add a note to the receipt/invoice and no feature for multiple page or long receipts / invoices.

First of all, Lightyear is a standalone application that you can, but don't have to integrate with your accounting software. Second of all, strightaway you know the costs of adding it to your business. The price list is on their website and it's fair. The setup did require some thinking about workflows and user experience, so I took my time there. But once the suppliers and maps are set up and automation rules kick in, the whole AP process becomes much less painful. I almost enjoy it now ;). The most important features like reading the invoices, accurately mapping them, and assigning them to correct approvers work very well. It saves time, effort and annoyances. The Lightear support team is a very helpful and friendly bunch. I even did a small survey among colleagues and asked what they thought of Lightyear. No surprise - everyone likes it. I highly recommend this product!

No option to add multiple attachments to invoice at once.

Lightyear has proved to be a great value entry point to accounts payable automation. The team at Lightyear were really helpful getting us setup and used to the system and ongoing support for new supplier setups and invoice layouts is very prompt. The system continues to be developed and has some limitations, but for the money you pay, it is a great value product.

The system is simple and handles the basics well such as invoice coding and linear approval workflows.Bank account detail changes, duplicate invoice flagging and statement reconciliation are also very clear and useful.The support team both for implementation and ongoing support are responsive and effective.

The approval workflow for invoices is at the individual supplier level so you can't create an approval chain for a department and attach a group of suppliers to that department. Each supplier is configured individually.

User friendly platform, great support and an outstanding approval options. I recommend Lightyear to all my clients, specially the ones that requires a complex approval process before the bill is imported to the accounting system.

The approval options definitely is the differential of Lightyear. From a simple 2 steps approval, to up to 3 executive approval, there are many options that can suit the most complex business. Another strong point from Lightyear is their support. You usually gets a response on the same day.

Their subscription is based on the number of transactions, so if your business manages a large quantity of bills, it might become a bit expensive.

I wish we had moved to Lightyear a long time ago, it's a simple solution to a time consuming process. Customer service has been second to none - from the start of demonstrations to ongoing support (which we rarely use now) the service has been 10/10!

Complete visibility across supplier invoices either via the dashboard as a quick view or in detail across all stages of approvals. This is especially helpful at the end of the month to see if all invoices have been through the entire approval process and exported to our accounting system before close off. Search functionality is helpful and shows which stage of the process each invoice is at - search results can be exported. The audit trails and notes show full history of the life of the invoice and save a lot of external communication and queries. Implementation was easy after the demonstrations given to us by [SENSITIVE CONTENT] who took the time to understand what we wanted (which was a little bit out of the ordinary!) and configure the settings accordingly. We gained confidence in Lightyear through the demonstration/training process and the additional webinars.

Looking forward to enhancements to the mobile app to allow more functionality while on site.

Time saving and accurate. The archive tab is a wonderful tool for our department managers to look up invoices without interrupting the Accounts team. The inventory function is great as well. I was sceptical when first introduced to Lightyear after returning from Long Service Leave but now I just couldn't imagine working without it. Being cloud based it is easy to work from home.

We never lose an invoice. Even if we accidently delete an invoice we can return it for processing. We have reached our goal of being almost paper free. The processing, approval, review and signing off tabs are wonderful and provides us with a simple system that provides accountability from our department managers. So easy to use and saves so much time.

A very small number of our supplier invoices can't be mapped but with the overall benefits of this system it is just a minimal issue.

I found Lightyear easy to use and value for money. I can't recommend it enough!

The Lightyear software is very affordable, user friendly and easy to implement. It does have many functionalities and the integration to NetSuite ERP system is very robust. The accuracy of data extraction is impeccable. What I valued most though is the customer service. The Lightyear team has made the implementation and ongoing operation of the software a breeze.

The Lightyear software is feature packed. However, more could be done in the space of multi level coding and exporting capabilities.

Wonderful team and great people always extent their support in need. This took made life more easy and faster, keep track of all the transactions and less maintenance. Cost effective and over all this is great tool that helping organisation to minimize cost with less effort and good record keeping tracker and processing.

User friendly and easy use and no effort required to understand every thing is self explanatory.

No such other tool available in the market that is near close to the lightyear performance.

We've been using Lightyear since it started. We find it very helpful and easy to use. It keeps a tax record of all our supplier bills in one location and sends a copy of the bill to Xero so that the process owner can see it when reviewing it to approve for payment.

Having Lightyear enables us to do in minutes what used to take hours of manual data entry to enter suppliers bills into our accounting software.

I find it annoying that I have to set up a supplier in Xero, raise a test bill, then pull that back into Lightyear to set up a supplier in Lightyear.