Overall, it's been fantastic. There is no such thing as a perfect system, but it is the people behind the software which really impress me. The fact that when things go awry, it is so easy to open the instant chat and speak to [SENSITIVE CONTENT HIDDEN] is a great touch. The service is paramount. I've had issues which were solved overnight which comes to show they really do listen.

Lightyear is visually pleasing-it's quite simple to use and understand. From the user perspective who inputs data on invoices and approves them, it's straightforward and the layout of the software does not show you more than what you need to see, however, underneath the simple processes there is complexity. Lightyear makes supplier creation, GL code settings linked to export files such as Excel, and GST codes etc are somehow made simple to set up. One thing I find particularly great is whenever I input an ABN number during the Supplier Creation process, it autofills the Supplier Name field. Additionally, this is a drop down menu, so i am able to choose ANY of the Business Names linked to this ABN.

Sometimes, there have been system bugs and I'm unable to export data for a brief amount of time, or when we top up credits to use the system, the old credits are not rolled over their expiry date. It would be great if there was a notification in place to let us know that our credits are expiring soon or we are running low. Also, there are some things which cannot be customised. For example, the Export to File which is a function that exports invoice data into a spreadsheet, cannot be modified from my end. Lightyear do add features from time to time, but I'm not sure if consumer recommendations are actually involved in the process.

Fantastic, over the couple of years I have been using the program I have had nothing less than outstanding service from the support team and after initially only using it for my larger clients, it has been an easy decision to bring all my clients across to the platform. The program is intuitive to use and easy to implement and scale up or down depending on the client and approvals process needed.

The invoice approval function was the reason for initially coming across to Lightyear but the statement reconciliation process was a hidden surprise that has enabled my last remaining paper based clients to take the leap to being completely paperless. The integrity of the data being exported to the accounting software is much better than other programs.

My clients who use purchase orders are currently needing to batch together the PO pdf & supplier invoice images before sending to Lightyear which would be amazing if we could either match them up within the app, or issue PO's direct from the app which are then able to be viewed with the supplier invoice.

Mapping allows automated billing preparation which saves time. Duplicates are traceable in high volume bill runs. Processing times are reduced and less paperwork.

Can be a slow connection on the odd occasion.

Dealing with Lightyear and their staff is an amazing experience. The programs works well and the support staff are fantastic

Lightyear simplifies data entry of our invoices by saving us a massive amount of time and paper

When we export invoices into a csv file to upload into our accounting package, some of the invoices in the csv file do not match the value of the invoice in Lightyear. It's usually only a few cents but I need to cross check every invoice each time I export all csv files against Lightyear.

Our clients can see where their AP invoices are at any point in time as well as the value of AP "in progress". The fact that the system picks up duplicates is the game changer for us. Reconciling & "filing" statements is an absolute breeze.

We love how this product enables our clients to check & approve their invoices before the invoices land in Xero. We know that anything in Xero is checked & ready to be paid. Easy for multiple people to have access & sign off. All AP is in one place & finding historical invoices is a breeze.

Reading OCR receipts has been a bit behind other competitors but improvement is coming through really quickly.

I've used the software for years and have always found it to be reliable and the support start are fantastic if ever I need help with something.

There are so many things I love about Lightyear. The new statement reconciliation feature though is a game changer! Lightyear tells you what invoices are missing and allows you to contact the supplier to request missing invoices direct from the software. Amazing!!!

There's not much I don't like about the software, and the things that I would like are already in the works.

We've been using Light Year for a little while now. It's been a little up and down with the uptake from our clients as some are of a more traditional mindset and do not want to convert to paperless. Some clients also take a little longer to acclimate to the system then others, but once setup and working, each client on light year improves efficiency by about 20%. More over, the support and continued patience of the team at Light Year, especially Tom, has been astounding. Due to job changes, they've helped train any and all staff as we've seen fit. Have listened to ideas, and implemented workarounds where possible, truly making this a system we can use above other similar products. They also offer that support to our clients who may otherwise be struggling and are always on hand 24/7 to call, video conference or chat online to anyone who needs assistance.

The support from the team is fantastic and are always on hand to help and assist. Feedback and suggestions on the system are welcomed and implemented if possible and useful. Invoices no longer need manually entering! Option to automate the process of receiving invoices entirely, doing away with any need to upload - instead just get them emailed directly into Light Year.

A few of the options appear to be placed on pages I wouldn't expect, but nothing particularly bad.

Lightyear provided more accurate invoices from different kinds of suppliers and minimised the need for manual input, provides transparency as all the history is included with the bill and allow for Approvers to view the invoices for their area so provides confidentiality and saves them time. Staff skills and time can be used more productively on more than inputting invoices.

Every step of the process has been excellent and the ongoing support has continued to be excellent. The initial contact was responsive and guided through the set up to allow us start processing quickly. The product is logical to follow and easy to view and provides options every step of the way. The data extraction is very accurate and adaptable to different supplier invoices and the mapping team is very quick. This is more accurate than our previous software. To email queries from within Lightyear saves so much time and hassle looking for emails and provides great transparency. Separation of users to their department only Choosing where we export to Xero has been essential to facilitate approval levels Lightyear continues to improve their Service to queries has been responsive and solutions are specific to our company using information and not a regurgitating the help function.

There is a lot of functionality and detail so can be a little overwhelming. Support videos and notes focus on administrators but could find information on guiding from the other user roles perceptive after initial guide when first login

The team at Lightyear are hospitality-experienced and so empathise and comprehend my business and the daily problems I need to resolve. They are fantastic to deal with - grounded, patient (I test them on this), understanding and always willing to help and train. They are more than a supplier - they are a true business partner, with the best interests of my business as their main concern (even if it means cutting themselves short a few dollars here and there). A great company to have on your side, and an inspirational team to work with.

Once set up, it's a one-stop-shop for invoice receipt, accounts payable and receivable reconciliation, cost management, and business information. It is intuitive and simple to use, extremely cost-effective and takes out some of the most mundane and laborious tasks so I have more time to work on improving my business and keeping front-of-house. I could not recommend it more highly.

There's nothing I dislike about this product - I am overly happy to have it as part of my suite of tools.

- Good software. Easy to use. - Great support team. - onboarding consultant was amazing.

- in some instances, the rules are too rigid. - it will be good to have a little bit of flexibility with some of the rules which should help solve a lot of things especially for supplier who currently don't have a professional way of running their business.

AP Automation was long overdue within our organisation. Lightyear ticks the boxes for us in terms of automation and improving our processes, particularly in an international organisation working in multiple timezones. Would thoroughly recommend you are least trial the product - no cost if you don't like, but I'll be surprised if you turn back!

Not much not to like! The fact that you can have a month's free trial to test it out and set everything up is brilliant. It meant we could trial the product at no cost (including excellent support from [SENSITIVE CONTENT] ). Although there was paid implementation assistance (cheap!) available I was able to set the whole thing up without having to resort to that (the customer support team is on hand 24/7 to help with any issues). The product is not that mature - which could be seen as a downside. However, the Lightyear team is so responsive that it doesn't actually come across that way. Most of the niggles that I had at the beginning (just over 6 months ago) have already been resolved through the regular product updates, and I have confidence that the remainder will be resolved in due course. The product is very easy to set-up and use (as evidenced by being self-implemented). We have implemented in four locations, and once you understand how things work, it only really takes a couple of hours of setup to do each new location.

Given the nature of the rapid development of the product, there is still some work to be done to rationalise all the features (e.g. 'Edit Bill' permissions were add retrospectively to the 'Task Approver' role, so they don't integrate in a completely cohesive manner with the interface). However, I understand that the team are proactively working on that aspect.

Kudos to Team Lightyear for delivering a full range Accounts Payable solution in a simple and effective package. After researching a number of similar products, we implemented Lightyear over a year ago and it has transformed the way we manage our suppliers across all business divisions. Automation ensures integrity of data flows and authorisations through all our core systems and provides a comprehensive audit trail for every document - from when it was received from the supplier, across every interaction and through to our accounting system. Data processing time has halved and all users can source information directly through the simple online document storage feature. Implementation was seamless and the team managed to deliver the entire product remotely and in record time. Support is strong and fast, and I love seeing continued enhancements and new features in the software. I recommend Lighyear to my peers often - a great solution for any business.

Simplicity - easy for non-finance users to navigate Clear audit trail on all interactions with documentation Very cost efficient

I would like to see a bounced email feature when a supplier directs their invoice to a slightly incorrect email address - as far as I can see, if the Lightyear email address is incorrect, neither the supplier or the receiving entity is aware

I really like how user friendly this software is. It helps me be more productive and I understand it enough now that I can easily introduce interns to it. Being able to integrate with different accounting software is a bonus and a real time saver. I also really enjoy going paperless so my work is accurate and there are no lost documents. I would like for Lightyear to work on the lag when integrating but other than that I would definitely recommend this software.

I like how user friendly this software is and if I am ever stuck then support is always available. I have been able to save a lot of time and train a few interns with Lightyear. Being able to access old invoices in the online archive is great too. The statement reconciliation process has finally allowed me to go completely paperless which makes my work more accurate.

At times syncing with Netsuite lags so it takes a bit longer to sync.

It's saved a lot of time for my business and it works for all of my clients. I have some interstate clients and it's a speedy way to agree and make payments on daily invoices coming through for approval etc. We can all view the same invoice at the same time if there is an issue and easily resolve then and there.

I love that all my actions can be taken out in one place - it's stores/archives all information received and is easily searched upon.

I would like to see an option to archive 'Service Reports' - it's not always just invoices and statements that come through but often a 'supporting' document that I don't like to delete.

Very happy with Lightyear and the efficiencies in processing up to 500 invoices per week in our various businesses. Even when we switched to Microsoft Dynamics (ERP system) Because it is so user friendly I was able to customise the export format with little fuss. Support have always been very helpful, from our migration (Invitbox to Lightyear) and any queries that our team have. We have developed a really good relationship with the team. It continues to work very well for our operations, I wouldn't consider changing and have no hesitations in recommending the product.

The ease of use. We have varying levels of computer literacy across the group, and I haven't had any complaints or confusion about the product.

some times the mapping/mapping requests can cause delays in processing. though this would be a problem in any like system.

Very pleased with level customer service and support

This software does things that other software could not offer us and was not as user friendly Once the software was set up correctly the we saved 12-20 hours a week

General I am very happy with Lightyear and no negitives

Excellent customer service from beginning through any daily issues. Our business has increased its offering since using Lightyear and the number of invoices requiring approval has also increased significantly., The system has made this significantly easier and the support has assisted with some tricky invoice mapping from various suppliers. Also having multiple site, separating costs is far easier now than before we have Lightyear to ensure accurate P&L reporting each month.

Easy to setup and maintain. Excellent support from staff at all levels of Lightyear.

The export into our POS can be a little clunky. This may be from the POS end but it does still provide a level of efficiency with stock management in POS.

Its been a fantastic experience with high quality customer support and attentive account manager. It was refreshing that they have delivered the product that was sold to us. The fact that there is so much product development and opportunities to feedback means that you feel important as a customer.

The ease of use is exceptional and has made the implementation easy for our organisation. End users have said how much they love the product and all our admin teams and managers have embraced the change which is fantastic. It means that the finance team now have full visibility of where there are backlogs in invoices being sent in for payment which helps when suppliers have queries. The audit trail and approval listing is fantastic.

It may have helped to get some more feedback from a similar organisation on how they adapted their processes to fit in with Lightyear but the Lightyear team is very helpful and patient so we got up to speed quickly .

Implementing Lightyear was tricky initially as the software did not have existing integration with SAP. That's something we had to figure out however the team at Lightyear gave us ample opportunity and support even during the trial phase. Would like to specially mention about [SENSITIVE CONTENT HIDDEN], our account manager. She is a customer service champ.

The product gives you good value for money. Its easy to use and implement with excellent customer support.

Still early days for the software when it comes to integrating with SAP. Would have liked an API that integrates with SAP too. Best works for Xero, MYOB and other finance platforms.

Lightyear saves so much time and paperwork which I find so helpful, and to top it off, if I ever get stuck, they are readily available and willing to assist.

If I have to choose just one favourite thing about lightyear it would be the mapping which saves me so much time, however, I continue to find benefits of this product all the time. From all the automations, to the viewable history, through to the supportive team. I could go on and on

I love this product for my use, however I am not sure if the department heads/authorisers of the invoices see all the detail I would like them to be checking/confirming as we use job codes as well as ledgers codes.

Lightyear saves hours of data entry, allows for multi-level approvals throughout a company and exports seamlessly with Xero.

The ease of set up and use and ability to export automatically to Xero.

Very little. Initially in the change from Invitbox to Lightyear there were some issues but they have been quickly resolved and in fact Lightyear just gets better and better.

Purchase invoices, time saving

This is so beneficial for our purchase invoices. Saves so much entry work. Customer service is fast on chat and if need be the issue can be discussed over the phone. Which I find most useful. Customer service always helpful and will fix up the problem via joining your screen if needed

Credit expiry is not warned when it is coming to an expiry point.

We receive between 2,000 to 3,000 invoices per month. Lightyear facilitates auto receiving and forwarding to the persons responsible for approving the invoices. It provides a logical and easy to understand workflow and has integration to our Xero aacounting software. Lightyear provided excellent training and their support is 100%

Quick to Learn Excellent functionality Fast and knowledgeable support

None as most of the things I would like are coming in soon to be released new version

time consuming input, inaccuracies in reconciling invoices to statements, avoided double payments, accountability for authorization with clear with a good audit trail

It took all manual inputting invoices and reconciliation to statements away saving huge amount of time, was 100% accurate taking away human error, provided great audit trail and reporting, clear lines of authorisation of invoces.

There were no obvious cons that we could see