All MEX Maintenance Reviews
1-25 of 77 Reviews
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philip
Verified reviewer
Food & Beverages, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2019
MEX Maintenance Review
MEX is already showing the business that we are top heavy with trades waiting around for break downs, with this information we now can plan more effectively by having trades onsite when required to carryout planned maintenance activities and not just be a breakdown team giving them more machine up-time.
PROSMEX is by far one of the best CMMS I've used so far in my career its functionality makes it an easy system to implement which intern gives eases of use to the end user (maintenance trades), Also regions is a great tool to setup multiple site locations across the business ensuring we have a standardised asset tree and control files,
CONSMex today requires further development by giving you the ability to import rosters into your schedule which will give you better planning functionality
Vendor Response
Hi Philip, Thank you for leaving such a wonderful review. We take pride in customer satisfaction and are committed to delivering a useful and easy to use system. It's customers like you that make our job wonderful! Thanks, once again, for your kind words.
Replied March 2019
Darryl
Education Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2023
New user of MEX in a regional school
Outstanding in all respects so far (not all modules have been used yet, but more will be used early 2024). It did take some time to set up the "shell" but was well worthwhile. Data imports were easily done. Congratulations to the entire MEX team.
PROSThere are numerous positive aspects to MEX - security, flexibility, automation and cross liking of data and reporting functionality. A very significant aspect is the excellent help files and support offered by everyone at MEX. I have been looking for something like this for a very long time and am more than happy with everything and everyone. As mentioned, great help files and you tube videos.
CONSNo bad experiences yet, any new system will have a very steep learning curve. It took some time to get my head around the set up, but previous understanding of maintenance requirements / tracking functionality was a bonus. I think new users need to understand their operations / requirements very well and allow enough time to get the system to a useable place. That is not a negative aspect at all, but it is a cost to be aware of.
Reason for choosing MEX Maintenance
Numerous products were considered, but MEX seemed to fulfill our requirements the best.
Reasons for switching to MEX Maintenance
Could not be cloud based, very cumbersome and did not have any of the features I required. The existing program was not really suitable for use in other departments. My first attempt at managing this was to build an access data base, but got to the limit of my expertise and after many years have settled on MEX.
Vendor Response
Thanks so much for sharing your experience with us Darryl, we're so glad to hear you found MEX after a long search and that it meets all your requirements and more. Thank you again for taking the time to review MEX.
Replied November 2023
Max
Food & Beverages, 1,001-5,000 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2024
Very effective and easy CMMS
Very positive. they provided a very good support for the training and the development of our infrastructure. They have a set of skilled people that are aware of the reality of what is an industrial site
PROSVery intuitive user interface. while some icons could be confusing (ex: Details/Search) it is very easy to find your marks and being autonomous in navigating. We appreciate the possibility to tune the interface, having access to control files that allow us to gain and of course the possibility to have a mobile access
CONSThere is still improvement as the system has a "Logic" approach. You have to quite the page you are one to fetch an info somewhere else. It will be useful to be able to navigate through the top tabs without quitting/saving the work. Finally While there are plenty of very useful fields, it would have been interesting to included in the commisionning time a schedule to tune Front end/back End to facilitate report creation.
Reasons for switching to MEX Maintenance
BWM wasn't covering cloud support and very unflexible
Paul
Information Technology and Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2019
MEX at Golden Bay Cement
MEX are quick to offer solutions, but do not always listen to the Customer. Time will resolve that as the relationship between the new Maintenance Manager and MEX evolves. Integration has proven difficult and there are still issues to be dealt with. GBC is actively working on a plan to address issues and tighten up the integration performance. There is great scope for improvement at GBC, and there is a plan to address that. There is a lack of both ownership and understanding below the Maintenance Manager, a legacy of the previous Maintenance Manager. Again, GBC is working to address that.
PROSThe software is simple in nature. This makes learning the product easy, and training is accomplished with minimum fuss. The application is solid, the releases (Builds) are reliable. Support is top notch, and very responsive.
CONSGBC did not make a great job of establishing their deliverables for the software. As a result, the product has been slow to deliver a lot of the benefits which are clearly there for the taking. A change of Maintenance Manager so soon after go-Live did not help GBC in achieving its goals either, but that is being addressed by the new Maintenance Manager.
Reason for choosing MEX Maintenance
The Maintenance Manager preferred the simplicity of MEX over the other products.
Reasons for switching to MEX Maintenance
Maintenance Manger at the time believed the product was not delivering what the Business needed.
Vendor Response
Hi Paul, Thanks for taking the time to leave a review of MEX, it is wonderful to hear about your experience with the system. Making a simple yet effective system is one of our main priorities so we are really glad to hear we have achieved this goal with you. We would like to hear more on your issues with the integration, so someone will be in touch shortly. Thanks again for the feedback!
Replied October 2019
Daniel
Food & Beverages, 5,001-10,000 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2021
MEX Review
Overall we have found MEX easy to use and customisable to meet our needs.
PROSMEX is great for customisation - we can do most of the customisation ourselves, and for more complicated changes, the MEX team are helpful and responsive. This means we can adjust the system to meet our processes, not the other way around.
CONSMEX can be a bit hard to use on mobile devices. Some features are not usable, and the layouts can be hard to see.
Reason for choosing MEX Maintenance
Ease of use and customisation.
Reasons for switching to MEX Maintenance
We made the switch to MEX to solve speed issues seen in Maximo, improve customisation and security, and reduce the cost of our CMMS.
Vendor Response
Hi Daniel, Thank you for your great review - we really appreciate it! We are super pleased to hear that you find the customisation features beneficial and that MEX is so easy to use. Also thank you for your constructive feedback on the Mobile App, we always like to hear suggestions from our customers to help improve our products.
Replied April 2021
John
Food Production, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2019
MEX = KISS Value for money.
This software is ideal for small to midsize business. The ease of use is that actual day to day users will love it. Value for money.
PROSExtremely easy to use..Everything flows nicely, and easy to find Does the basics well.. WO-PO connection parts booking etc easy. WO PO process easy and well thought out. The PM is part is simple and easy to use. Parts easy to book to WO/PO or raising thru PMs. Ops(Online Request) works well.. MEX app works well.. Stores module well thought out-easy to use.. Support is excellent. Buying the software is extremely cheap, and is value for money. Searching for anything within the system easy. Easy to customize the interface with no programming skills. Because the accounts side of things is basic it is actually easy to understand. Asset tree structure easy to use, and simple to walk thru assets details. Printing attaching documents simple. Screens are quick to load (optimize with profiles and ranges).
CONSFinancial side is a bit basic, will be limiting for large companies. Scheduler system not the best. Even thou pages are infinitely customizable for users there is a compromise with the screen tlagging ages to load/freezing.. The odd annoying bug. Tailored to fleet/mining.. Wire frame reports a bit on the basic side. MEX app only IOS.
Vendor Response
Hi John, Thank you so much for your glowing review! We appreciate your honest feedback and its really great to hear that you have found MEX extremely easy to use and value for money. A main goal of ours is to make the system easy to use so that our users can actually use the system. It looks like we have reached that goal with you. Thanks again for your high recommendation of MEX!
Replied July 2019
Harvey
Wine and Spirits, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2017
Casella Mex Casella
Casella Family Brands initiated the use of Mex in 2007 "Just to help us with Maintenance", Who would have thought of the wide usage & power of the system now, The Business has grown considerably & Mex has adapted & grown with us from the early days of 10 users to now having 225 users, the business was on 1 site now we have multiple sites looking after maintenance function of 150+ maintenance staff & an asset register with over 10,000 assets. All functions of the Mex System are utilized from the requesting process & approval to the acquisition of parts & final Scheduling, A comprehensive history has been developed which we now have as a resource to use on reporting regulatory requirements & in moving the maintenance function forward strategically. The system may not be the biggest out there but its ability to be adaptable to our designed maintenance program whilst keeping a robust user environment is invaluable in running the day to day maintenance function, Mex is now in the centre of all the maintenance functions on all our sites giving us control of all our labour, materials, running costs & information.
PROSIts ability to adapt to our changing maintenance function while withholding a robust user environment.
CONSThe systems scheduler is clunky & needs improvement, eventually as every user continues down the path of true jobs control the scheduling of the workload must be the pathway to this result.
Vendor Response
Thanks very much for the review Harvey, we¿re happy to hear that you¿ve had such a great experience with MEX over the last 9 years and thank you for the feedback regarding the scheduler. If you ever need any assistance you can always phone in and talk to our support staff. Thanks for taking the time to review MEX.
Replied January 2017
Martin
Food Production, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2019
An awesome easy to use maintenance system
very good
PROSEasy to implement, and learn. Does all the preventative planning and speeds up the re-occurring purchasing
CONSNo long term asset management functionality. I would like to see this implemented into MEX, so you can plan long-term improvements and capital replacements using MEX for major work at least 3-10 years ahead. Also no PM and asset criticality in system.
Vendor Response
Hi Martin, Thank you for sharing your feedback, both positive and constructive. We are super pleased to hear that you find MEX easy to implement and learn. In regards to long term Asset Management functionality, we would love to hear your thoughts on what more we can do to move in this direction. Do note with a recent update of MEX we have introduced Asset Criticality so you may need to update your system to make use of this new function. A member of our support team will be in touch shortly to help you with this. Thanks again for your review - we really appreciate it! Kind Regards, The MEX Team
Replied July 2019
Barry
Oil & Energy, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
Mex Administrator
The team at MEX are very helpful and obliging. They are quick to respond to requests for help, and in the four and a half years of administering MEX through full implementation cycles, I don't think they have ever said 'we can't do that' to calls for product customisations.
PROSMEX Maintenance is value for money, easy to set up and implement. It's intuitive to use for the end user. The product allows for a lot of nifty user customisation functions which enables the support of client management of work processes.
CONSSetting up security is a necessary evil for any system. While MEX is easy to set the security for different user groups, it is a bit difficult to get an overall picture of what security has been set for each group without clicking though each menu option and screen.
Reason for choosing MEX Maintenance
Client was already using an older version of Mex in a limited capacity.
Reasons for switching to MEX Maintenance
Client request
Vendor Response
Hi Barry, Thank you so much for leaving such a great review of MEX! Ease of Use and Customisation is a top priority here, so we are pleased to hear that you think the same. Security is equally important to us and feedback such as yours will help us further simplify the setup. We have passed on your feedback to the relevant departments to investigate. Thanks again, we really appreciate it!
Replied October 2021
Craig
Food Production, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2020
MEX User Review
Great system, easy to use and very user friendly In my previous role I used Mainpac and the difference between the 2 systems is chalk & cheese, MEX is the better system by far in my eyes
PROSI used MEX some years ago when it was first being introduced and found it to be really easy to use back then. I am now using the product on a daily basis to manage multiple sites for all of their Maintenance needs from Preventative Maintenance to Purchasing the system has a lot to offer. The reports available in MEX allow
CONSI dont really have any problems or dislikes with the system, anything I'm unsure about only requires a quick phone call to MEX to assist in helping me sort this out
Reason for choosing MEX Maintenance
Unsure as to what other Maintenance systems were looked at as MEX was implemented before I started with the business
Reasons for switching to MEX Maintenance
Business decision
Vendor Response
Hi Craig, Thanks so much for your positive review! Your support is greatly appreciated and we are so happy to hear that you find the system so easy to use. Thanks again for your high review of MEX, we really appreciate it!
Replied September 2020
Chloe
Packaging and Containers, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
3
Reviewed April 2024
Great concept, poor execution
MEX is a great idea, but the execution is where it falls flat, plus locking everything behind a paywall is where it falls even flatter. MEX might be okay if our data was set up correctly in the initial implementation, but even just doing basic functions is a tedious process, let alone fixing 15+ years of botched and inconsistent data. It makes no sense to me why, in 2024, a system does not have a drag and drop customization interface or the ability to go into settings and click check boxes to determine access for security groups rather than having to individually locate each module, field and back door to give/remove access, or even the ability to use "quick edits" in ANY listing, or any field (including customs).
PROSThe MEX suite means that we don't have to have multiple systems to perform the basic functions our business requires.
CONSThe UI is about 20 years out of date, the user manual is riddled with mistakes and only provides basic information, the rest is locked behind a paywall. The support staff all have inconsistent training so they are constantly contradicting one another. MEX branding is in consistent, which combined with the user manual errors, makes the MEX team seem unpolished. I have contacted the support team regularly, with varying issues only to be told "oh that's not a bug, because I cant replicate it" or "We've known about that for a while, but there's no ETA on a fix" (Except for [sensitive content hidden], shes a wonderful help). Customizing MEX is a very clunky process, and has been vastly over complicated. Having the option to customize MEX is great on one hand, having to spend hours, or thousands of Dollars to make it happen, not so much. Especially when I have personally seen much better customization abilities with other companies just simplifying it down and making it easier for their users, rather that trying to give them the world at their fingertips and falling 20 years behind. (Look at HubSpots UI for Customisation). The contacts module needs a serious overhaul as it is extremely limited and riddled with bugs. (see HubSpots contacts/companies module)
Vendor Response
Thank you for your detailed response. We appreciate your candid feedback. We're committed to improving the MEX experience so we have passed on your comments to our Products Manager and CEO. Please feel free to reach out if you have any further concerns or suggestions.
Replied April 2024
Debbie
Leisure, Travel & Tourism, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Whakapapa Ski Area
Very good, it does everything I need it to. There features I dont use that I intend to learn about. My job is very busy so finding the time to spend upskilling myself is difficult.
PROSI like pretty much everything about Mex. I've been using it since 2014. Today there's no way I could manage the huge volume of work thats involved in executing the preventative and repair work that keeps our assets compliant and in good working condition. We can keep an eye on everything and are able to recognise when we need to replace an asset before current fails entirely. Your support team are awesome.
CONSI would like to be better educated about report writing or modifying reports. Its not something I do very often and always need support if I need something changed or modified. One suggestion I do have is when I'm working in the Work Order Listing, which is often, if I close a work order I lose my place because there is no highlighted (in blue) line of where I was last at like it does when you print a work order from the list. I understand that when you close a work order it disappears from the list but it would be helpful if a way could be found to perhaps highlight the work order line preceding the one that was just closed.
Reason for choosing MEX Maintenance
At the time is was fit for purpose, had the functionality we wanted and the price was good.
Vendor Response
Thanks for your feedback! We're so glad MEX has been such a valuable tool for you since 2014! We do offer a Report Writing course that may be helpful to you. To book in contact our Training team at training@mex.com.au or call 07 3392 4777
Replied April 2024
Ross
Oil & Energy, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed April 2024
MEX overview
Good to date, no major issues. Always room to improve with modifications and enhancements as the software evolves to meet industry needs.
PROSEasy to use, quite intuitive, has most of the functions we need. Cloud based.
CONSPlanning and Scheduling functionality could be enhanced, cannot customize the reports, when asked if we could the answer was no as the std reports have to be the same for everyone. As mentioned auto generation of PM's can be looked at would save peoples time and effort going through activator once the PMs have been sanctioned.
Reasons for switching to MEX Maintenance
The business got smaller so didn't need such a powerful tool as Maximo.
Vendor Response
Thanks for sharing your experience! We're pleased that MEX meets your needs. Your feedback on areas for enhancement is valuable and we have passed it on to the relevant team.
Replied April 2024
Grace
Facilities Services, 5,001-10,000 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2024
Use of MEX in Aged Care Facility
MEX enables to building a broad and robust Asset Register for all sites. It makes high number of routine maintenance jobs handle with ease, enables to send Work Orders that have customizable and editable fields. It builds data into various reports assisting with compliance, organizational requirements. Preventative maintenance scheduler details the schedule for a year. Contractor portal easily navigate WOs, helps to track WOs for contractors. Having MEX user guide and help videos are super helpful to navigate or trouble shooting.
CONS1. MEX is not compatible with new outlook so unable to send WOs through new outlook. All MEX users employees have to revert back to old outlook version. 2. In MEX Ops, the Add request page does not have exit icon on the top left or right corner. The employees have to close the browser as there is no option. 3. In Contractor's portal, Contractors cannot see WOs that have been closed off. So, they ask for a report on closed jobs to double check on our end. They do have record of completed jobs but when it's closed off from our side, they can't view it.
Vendor Response
Thanks for the detailed review! We're thrilled MEX has been so helpful for your maintenance needs. If you are still experiencing the issues mentioned above please reach out to our support team by calling 07 3392 4777 or email on support@mex.com
Replied April 2024
Reuben
Packaging and Containers, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed March 2019
Good but...
The software is full of great features, however they are only as great as the information that goes in, which can sometimes lead to frustration. We use MEX to run our stores (although no ordering happens through MEX unfortunately) We also use the Preventative Maintenance in a big way, and some features are still struggling to be realized (for instance, the hierarchy of PM's) However, when good information is input consistently, fairly consistent results are output.
PROSGood features for stores and preventative maintenance etc. Lots of information and recording of history is possible. Great to be able to add photos and all sorts of information in behind stores items, or work orders.
CONSOften can be running slow and a bit clunky. Some features are not user friendly/intuitive to use (e.g. exiting a field in order to save) Building custom reports is way over-complicated for someone without the correct training. Certain stock reports do not work, as they seem to have been installed or set up incorrectly.
Vendor Response
Hi Reuben, Thank you for leaving a review, we appreciate your honest feedback and we are pleased to hear that you find a number of features good to use. We also wanted to let you know that problems highlighted with the usability of MEX are issues we take seriously. We would greatly appreciate the opportunity to discuss this further with you and help resolve your issues. We will be in touch shortly.
Replied March 2019
Chris
Mechanical or Industrial Engineering, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
2
FUNCTIONALITY
3
Reviewed April 2024
Mex user, spare parts and WO's mostly
Our program was setup by an office junior, not an experienced user, therefore it's not setup right and it's too complicated for anyone to risk changing / correcting it. As such we use it the best we can, but don't tap into a tenth of the functions we should be using it for
PROSrelatively straight forward to use. THE BETTER the initial SET-UP the better the end product and usability. (for clarity, I'm supplying feedback on the Mex system of a company I contract too. They have 200+ employees)
CONSWould REALLY like to see ways of simply uploading from an excel spreadsheet for Work Orders. By this, I mean clear to see how the current Mex data base is setup i.e. First column (or field) is x, second field is Y etc. That way, I can arrange MY EXCEL spreadsheet correctly before uploading
Vendor Response
Thanks for sharing your experience! It sounds like a session with one of our experienced MEX Consultants/Trainers could be of great help with the issues you've mentioned. Reach out to training@mex.com.au for more information. We're here to help you optimise functionality and get the most out of the software!
Replied April 2024
Steve
Non-Profit Organization Management, 51-200 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
FUNCTIONALITY
4
Reviewed April 2024
MEX is a step in the right direction
It's early days for our organisation and staff discipline has been an issue. i.e. Having trouble getting consistent quality data entry.
PROSPleasant User Interface, able to set-up and implement with some ERP experience and minimal IT skills, Mobile application (can use on Phone/Tablet as well as Desktop). Possibility of catching costs (labour/materials/contractors) and can hopefully implement Stores/Purchasing module in the future.
CONSReports don't have "Sort" function in filters (to re-arrange output), could be better if it had options for prompts and/or pop-up msg as well as colour-coding for different status etc.
Reasons for switching to MEX Maintenance
As I understand it, MEX was recommended by MDFM in order to comply with regulatory (reporting) requirements of the Retirement Villages Act. NB: While I personally prefer MEX, I note that similar data could've been available in the previous system and we just weren't using it to its potential.
Vendor Response
Thanks for your review! We're glad to hear MEX is a step in the right direction for your needs. If you need any assistance or further guidance, feel free to reach out to our support team at support@mex.com.au or call 07 3392 4777
Replied April 2024
Leah
Food Production, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2017
Easy to use system. Great support and service
MEX is a great program and very easy to use. The staff are friendly (that's you reception ladies) and very informative and helpful (support guys). The front end platform looks great, is easy to navigate, and I like that you are able to set permissions to allow or restrict access to certain areas. I particularly like the ability to take MEX with you via the iOS app. As with any program there are occasional glitches or issues, but the support staff and developers do a fantastic job sorting things out where they can. I would highly recommend MEX for anyone in the market for a good CMMS.
PROSThe support and assistance you get from the MEX staff. I believe that is key to any good program.
CONSNothing. I really enjoy using it.
Vendor Response
Hi Leah, Firstly, thank you so much for taking the time to review our software. It¿s fantastic to hear you¿ve had great customer service across several of our departments. Having security levels and access restrictions within an organisation is extremely important and it¿s great know our customers agree and value the feature. We pride ourselves on MEX¿s mobility through our App and our HTML 5 platform. Our goal this year is to diversify our mobility and increase its capacity. So, thank you for your suggestion it¿s been sent onto our research and development department. Thanks again for the great review Leah. Kind Regards The MEX Team.
Replied February 2017
Peita
Hospital & Health Care, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2022
Multicap Maintenance MEX Review
Asset management, Work Order management, Key management, Request Listings and History all very good components and good to use. Customer Service is very good MEX are always willing to help whenever I call and all staff are kind, polite and helpful. No one has ever been dismissive or rude.
CONSMEX does not talk to our Finance System and this makes life very difficult to enter invoices and close work orders. There are a few items that cannot be changed, if a mistake is made in selecting an asset in a request and then a Work Order is created then you cannot change the asset selected in the request, same with accidently creating a work order instead of attaching an already existing work order. This cannot be changed either.
Vendor Response
Hi Peita, Thank you for your great review of MEX, it is greatly appreciated. Good Customer Service is one of our main priorities so we are really happy to hear that we have achieved this goal with you. Also thank you for your points about customising the system we will take that on board. Do note MEX can be linked with finance systems so if you are interested please get in touch with us.
Replied March 2022
Leanne
Facilities Services, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Use of MEX
The running of our monthly PMS - MEX assists in running the script. We have had a couple of hiccups in that I was not aware of what the script did when the PMS ran, however, over the last few months we have managed to iron out everything. MEX consultants/staff are great, helpful and always friendly - [SENSITIVE CONTENT HIDDEN]especially is always helpful. I have had one on one training with [SENSITIVE CONTENT HIDDEN]- he was fantastic.
PROSMEX is relatively easy to use and meets the businesses needs and most especially the needs of the Client
CONSPrevious users/administrators have customised the system, which is fine if you have had previous experience in using MEX - however, where scripts have been put in place in order to run certain parts of MEX can make things a little difficult - especially where the person leaves the business.
Vendor Response
Hi Leanne, Thank you for leaving a great review of the MEX System. We are stoked to hear that it meets your business's requirements and client needs. Our support team and Consultant are always readily available if you need any assistance. Thanks again!
Replied September 2020
Joshua
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2017
Structured Maintenance Made Easy
From our initial dealings with the MEX team they were extremely helpful. They did not hesitate to come to our office and give us a professional and highly informative demonstration. MEX has allowed us to effectively manage our clients asset registers and assign structured preventative maintenance schedules to these assets. We are able to record all history and report on the complete lifecycle of an asset. Although MEX has virtually infinite combinations in relation to how you wish to set up your asset register MEX is very user friendly and the level to which you want to use it is up to the user, it has the capacity to be a very powerful management system across all areas of maintenance from reporting, to issuing work orders, managing invoices, tracking depreciation, flagging insurance expiry dates and police checks, the list goes on . Overall we are very happy with the MEX CMMS system and their customer service is second to none. We highly recommend MEX.
Vendor Response
Hi Joshua, Thanks very much for the glowing review we¿re thrilled to hear all our employees are treating you with the respect and enthusiasm you deserve. We¿re all about making things easier for our customers so it¿s great to hear you find our Asset Register user friendly and our system intuitive and easy adaptable to your maintenance needs. Our support staff are always on hand if you need anything. Kind Regards MEX
Replied February 2017
Stephen
Sports, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2019
Mex Review 28/02/2019
MEX is a good asset and maintenance management tool. if it's programmed and used correctly.
PROSWell designed and easy to use once you've received the training
CONSOften the work order list and request list just spins around and won't open. MEX are unsure what the problem is. This had had a significant impact on the users at the time. the 250 reports that are provided with the initial set up are really a waste. you need to generate 3 reports to get the information you need and some of them don't even work. I don't think MEX should advertise thay have so many reports to potential customers as they're really not very good.
Vendor Response
Hi Stephen, Thanks for sharing your feedback and taking the time to bring this to our attention. We are sorry to hear that you have been experiencing some issues with the usability & reports. Your suggestions and comments have been passed onto our Support Team so this can be looked into further. We will be in touch so that we can resolve any issues as quickly as possible.
Replied March 2019
Narelle
Wine and Spirits, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2021
Easy to use & friendly helpful service
Keeping it as a one stop shop for all our Asset documentation, reports & setting up a catalogue to ensure parts are kept as required & there when needed. Allowing the history of the Maintenance department to be kept accurate & up to date.
PROSStill getting to know what it can do but am finding new ways everyday to streamline processes & keep accurate records
CONSHaving to customise things that should come with it - like closing work orders you have to manually enter the date closed instead of it automatically entering from trades tab last dated & timed entry.
Reason for choosing MEX Maintenance
Not my decision, they originally purchased it as an Asset Register & tried to run it as such, this mentality has been changed & we are now using it for Repairs & Maintenance of assets, purchasing & cataloguing parts.
Vendor Response
Hi Narelle, Thank you for taking the time to write about your MEX experience. It is great that you find the system easy to use and are finding new ways to streamline your processes. Thanks also for your comment regarding customisations, we will be in touch shortly to discuss this further. Kind Regards, The MEX Team
Replied June 2021
John
Furniture, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed March 2019
MEX Review
We have implemented a national structure for Asset Management and are using MEX as the tool for this system across a large number of sites Australia wide that have varying processes. The team at MEX has been 100% supportive to all our requests and the time this regionalised system has taken for us to roll out. The flexibility to our requirements has been extremely helpful with everyone from the receptionist, technical support and managers always more then happy to assist.
PROSEase of use, Function ability, ease of data capture and quick recall.
CONSSome bugs have presented - However MEX has always supported us and provided the fix. The I ability to group parts in stores catalogue.
Vendor Response
Hey John, We are incredibly grateful that you took the time out to leave us such a nice review! It is so good to hear that you have had an smooth experience with the system and our team have always enjoyed helping you out. Thanks again for being a MEX advocate, we really appreciate it!
Replied March 2019
Viniana
Food & Beverages, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Software enables me to work efficiently and effectively.
Business problems that were faced before was visualization of data collected and with this MEX Version 15, it has what I need now.
PROSIt is easy to use and visuality of data on the dashboard creates a more professional approach in delivering my reports to my superiors.
CONSI personally feel that the MEX Version 15 is improved from Mex Version 11.
Reason for choosing MEX Maintenance
MEX was previously used by our Company and with this relationship we opted to continue.
Vendor Response
Hi Viniana, Thanks so much for the glowing review. It sounds like you are getting a lot out of the MEX system, which is really great to hear! The main goal of MEX is to provide an easy to use system to enable our customers to manage their maintenance efficiently and effectively. We are really pleased to hear that we have reached this goal with you. Thank you again for providing your feedback, it is greatly appreciated.
Replied August 2019