All QuickBooks Desktop Pro Reviews

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Heidi

2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed January 2022

Good more large companies

User Profile

Randy

Verified reviewer

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2021

QuickBookds Desktop Pro is a winner

Have used and supported QB Desktop Pro and all its other flavors successfully for over 20 years

PROS

Industry standard for easy of use accounting software; easy to implement; many useful and essential features

CONS

Inexperienced users without proper training can Quick(ly screw up your)Books

Reason for choosing QuickBooks Desktop Pro

less costly, easy to implement, train users and use

Reasons for switching to QuickBooks Desktop Pro

GP started 25 years ago as a promising Windows based accounting product. Little has fundamentally changed with GP since then. QB Desktop Pro evolved into a robust product easy to implement and use over the same timeframe.

Warren

Information Technology and Services, 11-50 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed January 2023

Quickbooks - Stable and easy to use

Our migration to QuickBooks was very smooth, mainly down to the simple layout within the software. Anyone can be easily trained to use it quickly.

PROS

The favorite part for us and our accounts tram, is the ease of the GUI and layout. It's incredibly simple to navigate the different areas of the software and quick to get to where you need to.

CONS

The website does offer support when you need it, but its not the most intuitive. When we have had problems or questions, the telephone support is fantastic.

Reason for choosing QuickBooks Desktop Pro

QuickBooks was more well known by accountants that w spoke to.

Reasons for switching to QuickBooks Desktop Pro

We wanted to move to a non Microsoft 365 product, and read the reviews on QuickBooks and was thoroughly impressed.

Duncan

Banking, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2023

Made the switch from Sage - could not be happier!

Our overall experience has been excellent. There have been a couple of times we've had to engage QB support, and they've been wildly more helpful than we ever experienced with Sage!

PROS

We used Sage (Peachtree) for many years, and struggled to get even basic accounting reports out of the software. We made the decision to switch to Quickbooks Pro, and after a reasonable conversion process, found we were able to get *exactly* the reports we needed with relative ease. That was two years ago, and we've never looked back!

CONS

There are some curious elements to the way QB organizes and labels certain functions...but that's par for the software course.

Reasons for switching to QuickBooks Desktop Pro

Sage is absolutely awful (in our opinion).

Tony

Farming, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed February 2023

Quickbooks Desktop Premier Plus

We have been using Quickbooks for years. Apparently, their goal is to get you "hooked" on the software and go up on the prices every year. There are several add-ons that can be used, for a separate fee of course, such as Payroll. We do our own Payroll at my company so this makes things much easier. However, adding additional services can get quite expensive and they tend to change plans almost every year. They are now charging annually for software that we use to be able to purchase once and then use for 3 years. Those days are gone.

PROS

This is a great product for income as well as expense tracking. We enter every transaction that comes through our company and we can easily compare previous years earnings and losses, up to date

CONS

This product is way too expensive for a small business and unless you have been using the software for years, it is very difficult to understand and use. Customer support is lacking when it comes to unusual problems. It seems their customer support team can only "change batteries" so to speak.

Reason for choosing QuickBooks Desktop Pro

Because we have always used this software and with our rather large database, I was leary of changing

Heidi

Accounting, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Powerful accounting software!

Overall, it is a great program with powerful features for small businesses.

PROS

I really enjoy all the functionality in QuickBooks Desktop Pro, it has so many features and ability to customize my processes.

CONS

The downside to QuickBooks Desktop pro is having to pair it with another software, like QBox, to share a file in real-time across different locations.

Alison

Accounting, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2023

Great small business software

Apart from the reports not being good looking , overall I really enjoy using QB and highly recommend. Price point is excellent for small businesses too!

PROS

I use QB daily it is by far my most preferred choice of accounting software for small businesses. I like it’s easy navigation, payroll and BAS returns are easy to produce and be able to dig down into the detail.

CONS

Reporting documents - I find QB produces clunky and low quality looking reports.

Reason for choosing QuickBooks Desktop Pro

Price and did not like previous experience with Xero.

Summer

Law Practice, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed May 2023

Solid performance for small firm bookkeeping needs

I'm very satisfied with the functionality of Quickbooks, but the administration of it is often confusing. I have to use different signon credentials for different features like admin, company use, payroll, online backup, etc. I've also gotten mixed messages from marketing personnel when trying to update or renew product subscriptions. I'm never actually sure if I have the best QB products for our firm.

PROS

I most like the ease of use. The multiple search features are helpful in creating and defining very specific criteria for reporting for budgeting, productivity analysis, etc. I also like that most reports have drill down functionality allowing me to access/create reports within reports.

CONS

It's expensive. I've also had some less than positive experiences with tech support.

Reason for choosing QuickBooks Desktop Pro

Our CPA firm recommended Quickbooks since it obviously integrates smoothly with their Quickbooks Online.

Anonymous

501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2023

Very helpful for accounting

Overall, Good to use for accounting purpose.

PROS

1. Account Payables and receivables analysis.2. Ageing reports and analysis.3. Financial Accounting & Reporting.4. Financial management.5. Billing, payment and collection process.6. Financial statements preparation.7. Cash flow analysis and management.8. Budgeting and forecasting.

CONS

1. Few additional features create unnecessary complexity.

Michael

Verified reviewer

Veterinary, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2023

Best service around

PROS

Payroll and accounting to match tax brokerage to find mistakes

CONS

nothing

Andy

Education Management, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

FUNCTIONALITY

5

Reviewed April 2023

Quickbooks Desktop Pro

Very positive. I have considered moving to Sage but I get on so well with Quickbooks that I will continue to use Quickbooks.

PROS

I find Quickbooks easy to use and mainly taught myself how to use it, with a little help. I use many types of software for our school so having something that is intuitive and not complicated is important to me.

CONS

I currently use an older one-time software purchase of Quickbooks. To buy the latest software is quite expensive. Purchasing a monthly subscription is an option but given many software have gone in that direction, it can all add up in monthly or annual fees

Reason for choosing QuickBooks Desktop Pro

Since starting with Quickbooks I have considered changing to Sage, but given my familiarity with Quickbooks and satisfaction, I have decided to stay with Quickbooks.

Vincent

Financial Services, 201-500 employees

Used monthly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed May 2023

Decent accounting software

PROS

we can easily deploy this on our systems

CONS

The customer support is hard to reach -

Gary

Wine and Spirits, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

Reviewed April 2021

Good, but...

I have used QuickBooks for two decades and for eight years in my current position. It fully meets our needs for day to day accounting, preparing reports for our Board and for processing payroll. However, their support is very poor and reaching a human being is incredibly frustrating.

PROS

QuickBooks Desktop is a powerful accounting package that offers good value for the cost. It has a lot of features that can address most of the needs of a small business.

CONS

QuickBooks will let an inexperienced user do just about anything they want which can result in a real mess if you're an accountant trying the prepare financial statements or tax returns. But with some training from an experienced accountant/user, a lot of the day to day accounting can be accomplished by a relatively inexperienced person. Some supervision is advised.

Reason for choosing QuickBooks Desktop Pro

QuickBooks is somewhat less expensive and is easier for inexperienced users to master. Peachtree is a wonderful piece of software, but has a more traditional and rigid accounting driven process. QuickBooks Online is expensive and lacks some of the features of the Desktop version.

Shayne

Retail, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

5

Reviewed June 2022

Program is Great - Support not so Great

I enjoy using Quickbooks, but feel that the availability of a good alternative accounting program would make Intuit step up to the plate and improve their support after the sale. I feel that Quickbooks stands out as the leader and they really don't have any good competition.

PROS

Very easy to use. Very versatile reporting. Offers several different ways to navigate the program

CONS

The program is expensive and getting more expensive with every new release. Now Quickbooks has gone to being subscription based, so you will have to buy a new subscription every year. I used to just upgrade every 3 years or so. Support is outsourced to the Philippines making communication with the agent very annoying. Quickbooks acts like if you have to call support, it is because you are not smart enough to use the program. Support is expensive after a short introductory period.

Reason for choosing QuickBooks Desktop Pro

Due to being in a rural setting without super good internet, having everything stored on your own computer makes using the program much quicker.

Alan

Hospitality, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

2

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed October 2020

The investment is worth the time and convience

Regardless overall, as a small business owner or not the utilization of using QuickBooks especially for a financial software is very easy to use. It has all the basics pretty much could anything I need on it. I haven't had an issue with QuickBooks I just recommend certain things like higher security as such.

PROS

The easy of use, not complicated at all to utilize. it's also good with third-party applications and integrations, makes it much more easier. Price wise it is affordable since I would say it's worth the money it's for. It also has a very large support Network. Personally best software to keep financial records, especially for small businesses

CONS

The security on it does lack, there isn't a two-step authentication. And there was a limitation to the number of products in the list especially for inventory purposes. There are also file size issues that need to be addressed, and personally I also believe there needs to be more utilization into e-commerce.

Reason for choosing QuickBooks Desktop Pro

QuickBooks is a big name already and I've been recommended by colleagues to use overall I'm very satisfied my complaints are very minor about it. I wouldn't switch

Reasons for switching to QuickBooks Desktop Pro

It was okay but it lacked in features that QuickBooks had that wave didn't.

Jeanette

Construction, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2021

QuickBooks - Simple & Effective

Of all the accounting programs I have used, I have found QuickBooks to be the most user friendly no matter what your level of eduction.

PROS

As an accountant I appreciate how customizable QuickBooks is. Sometimes you need to be able to make changes to entries that some programs would not allow you to (ie. customize sales tax amounts) but there is the option with this program. There is also a certain level of control that can be set to ensure accidental errors do not occur (ie. pop-ups) which comes in handy for those with less accounting knowledge.

CONS

Often you get out of it what you put into it. Since so many of the fields are optional (invoice #, memo, description, name, etc.) it is possible to make entries with so little data that it is difficult to determine what they were for when looking back to them. You really have to make sure if you have multiple users that everyone is recording entries with sufficient detail that it is clear what each entry is for.

Reason for choosing QuickBooks Desktop Pro

With QuickBooks desktop it is easy to have multiple windows open (ie. balance sheet, income statement, customer window, & and invoice) but with QuickBooks Online, while you can have tabs, it is not as easy or smooth to transition between multiple screens.

Rhiannon

Music, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING: