--- title: "Restaurant365 Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Restaurant365. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Restaurant365 is a good fit for you!" source_url: "https://www.softwareadvice.com/accounting/restaurant365-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Restaurant365](https://www.softwareadvice.com/accounting/restaurant365-profile/) / Restaurant365 Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/accounting/restaurant365-profile/) Reviews [Alternatives](https://www.softwareadvice.com/accounting/restaurant365-profile/alternatives/) # Restaurant365 User Reviews ## Reviews summary - Overall rating: 4.1/5 - Total reviews: 74 ### Secondary ratings - Ease of use: 4.0/5 - Customer support: 3.8/5 - Value for money: 4.0/5 - Functionality: 4.0/5 ### Rating distribution - 5 stars: 36 reviews (49%) - 4 stars: 23 reviews (31%) - 3 stars: 8 reviews (11%) - 2 stars: 4 reviews (5%) - 1 star: 3 reviews (4%) ### Most mentioned pros - What I like most about Restaurant365 is that it’s an all-in-one system built specifically for restaurants, bringing together accounting, inventory, scheduling, and reporting in one place, which makes it much easier to manage costs and get real-time visibility into operations. - It combines accounting, inventory, scheduling, and reporting, which improves visibility and reduces manual work. - Even a simple spreadsheet usually overwhelms many restaurant workers, training on Restaurant365 was very easy! ### Most mentioned cons - What I liked least about Restaurant365 is that it can feel expensive and complex to set up, and some users report a steep learning curve along with reporting and onboarding challenges that take time to fully resolve. - It gets the job done but I know overall it is not meeting needs from an operational standpoint, which I am less involved with so can't speak to as much. - The process for customer service starts and ends with sales, which had many false promises. ## Restaurant365 customer reviews Showing reviews 1-25 of 74 (page 1). ### Restaurant365 Delivers Clear Visibility Across Sales, Inventory, Labor, and Purchasing - Overall rating: 5/5 - Reviewer: Christen A. - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: less than 1 year · daily - Reviewed: November 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Restaurant365 is helping us address fragmented data, inconsistent processes, and limited visibility into food and labor costs across locations. Bringing purchasing, inventory, sales, and labor information together makes it easier to identify discrepancies, understand cost trends, and focus support where it is needed. As we strengthen setup and adoption, it is giving us a more reliable foundation for coaching operators, managing profitability, and making decisions based on data rather than assumptions. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 #### Pros What I like best about Restaurant365 is the visibility it provides into what is actually happening in the business. Bringing sales, purchasing, inventory, and labor data together helps identify opportunities, understand what is driving costs, and make more informed decisions. It creates a foundation for consistent processes and greater accountability across locations. #### Cons The onboarding and training experience could be more structured and tailored to each team’s needs. There is a significant amount of setup and ongoing data management required to get reliable results, and that workload is not always clearly communicated upfront. Stronger guidance on database controls, clearer rollout milestones, and more hands-on training would help teams build confidence and see value sooner. #### Vendor response Thank you for sharing such thoughtful feedback. We’re glad Restaurant365 is helping bring greater visibility to sales, inventory, purchasing, and labor across your locations. We also appreciate your candid comments about onboarding, data management, and training. Your suggestions for clearer milestones, stronger database guidance, and more tailored support are valuable as we continue improving the experience. Best, Mack Magnone | R365 Replied November 2026 --- ### Restaurant365 is clutch for food service - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. If I was in the field still I would definitely be using it, it keeps a hectic environment organized and seamless #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros This software is fantastic for restaurants. You can do you accounts payable, scheduling, and payroll all in the same program. #### Cons Getting ahold of customer service can be tricky if after hours and most restaurants operate during those times --- ### All-in-One Restaurant Management Platform - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Restaurant365 has been positive, especially for managing restaurant operations in one system. It combines accounting, inventory, scheduling, and reporting, which improves visibility and reduces manual work. Once fully set up, it becomes a powerful tool for tracking costs and performance across locations. However, it does have a learning curve and can feel complex during onboarding, so it takes time to get comfortable with all its features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about Restaurant365 is that it’s an all-in-one system built specifically for restaurants, bringing together accounting, inventory, scheduling, and reporting in one place, which makes it much easier to manage costs and get real-time visibility into operations. #### Cons What I liked least about Restaurant365 is that it can feel expensive and complex to set up, and some users report a steep learning curve along with reporting and onboarding challenges that take time to fully resolve. --- ### No computer expertise required! - Overall rating: 5/5 - Reviewer: Vincent C. - Industry: Restaurants - Company size: 51-200 employees - Product usage: 1-3 years · daily - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros Super easy to use & very straightforward: most of our managers do not frequently work on computers. Even a simple spreadsheet usually overwhelms many restaurant workers, training on Restaurant365 was very easy! #### Cons Setup is intensive on the admin but once everything in in place this is no longer an issue day to day. --- ### Good Enough - Overall rating: 3/5 - Reviewer: Chris C. - Industry: Hospitality - Company size: 501-1000 employees - Product usage: 3-5 years · daily - Reviewed: November 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Not great, but not bad. My main focus is payroll so I use it for payroll journal entries mostly, but also reviewing schedules, running balance sheets and reports. It gets the job done but I know overall it is not meeting needs from an operational standpoint, which I am less involved with so can't speak to as much. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It is pretty user friendly overall. Generally easy to navigate and understand what you are looking at. Also, uploading journal entries and memorized transactions has been helpful versus our previous system. #### Cons We have an integration with Toast POS, the biggest frustration right now is that the job codes from Toast will only flow over into the employee's profile in R365 for scheduling once they have clocked in using that job code. That makes no sense because obviously an employee is scheduled for a job code before they use it. It's backwards. Also, I wish the notes features would allow for notes left to be tied to an email address so a notification is sent by email. Without this capability, we have kept our old notes system instead. --- ### Director of Procurement and Innovation - Overall rating: 5/5 - Reviewed: November 2026 - Industry: Restaurants - Company size: 1001-5000 employees The reviewer appreciates the ability to manage all restaurants under one system, which simplifies operations. They noted that while the drill-down reporting is very helpful, the lack of AI integration is a limitation that could enhance the reporting experience. Full review available after login on Software Advice --- ### R365 Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2024 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use in the menus and the ability to see all transactions #### Cons Inventories can be a little slow to record --- ### On the way - Overall rating: 4/5 - Reviewer: Caleb R. - Industry: Restaurants - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: June 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have streamlined our accounting process. It still needs work, but it's much better than using quickbooks online. We use the invoicing, payments, and inventory weekly if not more frequently. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Ease of use, in depth customization and all of the information that you can need for restaurant management #### Cons Bugs, crashes, faulty features, but that's about it --- ### Buyer Beware! Inconsistent, rates increase yearly. - Overall rating: 2/5 - Reviewer: Verified Reviewer - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: January 2023 - Review source details: This review was submitted organically. No incentive was offered I can see the potential in this program. However, 2 years later, we are still only using basic functions. I paid for Pro Services (14K) and still things are not right and somehow they are back to the way they were before! Frustrating! I don't have accurate information to run my business or to satisfy banking questions. Buyer beware! Rates started out resonable, then increased 6% each year. Now I'm paying 3x more than I was before basic functions that don't work correcly. I keep giving it a chance, but we will probably have to cancel. It's a liability to your business when you count on correct numbers and they are not correct. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros I like the features in this program. However, the learning curve is too high. I like that is on the cloud and the customer service ticket items are quick to respond. The potential is there. #### Cons The basic accounting functions should be set up easier and more standard. (P&L, Balance sheets, customer statements, chart of accounts). There should be a standard template that then can be tweaked for the business. We have never been able to use other features as they are difficult to figure out and we are still having problems with clearing bank items. Everything costs money to fix. The onboarding was overdone. Way too much info and is cluttered. --- ### waste of a ton of time and money - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered I lost a lot of my time and money for hundreds of hours of my time and even more my accountant that used the software to pay bills. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Integration with vendors but only two of them were helpful #### Cons The complexity, lack of customer service, Had to create tickets and wait for days for a problem and most of them were never resolved. The app constantly crashes and malfunctions at best. --- ### R365 great accounting/HR solution for restaurants looking to reduce tech stack - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: less than 1 year · weekly - Reviewed: February 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer support with excellent reporting tools that save time and help identify opportunities to improve the business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros all in one solution with AP, AR, Bank Recs, GL, HR, Inventory, Variance reporting, etc. #### Cons No cons that I'm aware of at this time. The deployment can take a long time due to testing and customization. --- ### Who knew it would help save money? - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: 1-3 years · weekly - Reviewed: March 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have saved money by using the software, and it has been a great management tool. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Restaurant365 has revolutionized restaurant accounting. It has made it easier for us to keep track of our finances and see more readily exactly how our stores are doing. #### Cons It was a bit clunky at first, but the friendly and helpful CS agents have helped us every step of the way. --- ### Better Management - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: 1-3 years · weekly - Reviewed: August 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I have really enjoyed integrating with R365. It has been an overall benefit to the company. It has been a great accounting tool. I feel like a better manager after using R365. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the commissary ordering feature the best. It is very easy to use & and I love how simple it is to see what I ordered last and when. #### Cons It is not a very user friendly interface. The simplicity is nice, but it can be hard to navigate for anyone I've trained. --- ### The Hospitality Industry Needs This Program! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Hospitality - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This program has changed the tracking of funds for our company. It is easy for multiple users across the country to have access to our financial breakdowns. This has made a huge impact with our accounting department, holding mangers responsible for inventory issues, keeping a running safe log and communicating between users about each shift. This has been a wonderful experience and I highly recommend it to anyone in the hospitality industry. This will make your life so much easier after you initially get it set-up to contain all of the items you purchase on a regular basis. Do yourself a favor and stop stressing the financials, this program will do it for you! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros This software program makes processing every financial transaction so easy! We are able to track safe counts, leave important messages in the Manager Log, our food deliveries are auto-batched into the accounts payable section and all products we purchase are entered into this system. We can enter invoices and break them down to the cost of individual items, tax, proper categories and so much more. #### Cons I honestly haven't had any bad experiences with this software. The hardest part was getting it set up initially with all of our regular products, after that it has been smooth and easy to use. --- ### Accounting Assistant Review - Overall rating: 5/5 - Reviewer: Kadi D. - Industry: Restaurants - Company size: 51-200 employees - Product usage: 3-5 years · daily - Reviewed: November 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros I really love how easy it is for me to use Compeat. I can search, enter, void, etc. very easily. Anything that i am unable to do - I can easily search in the help box. I also like the fact that Compeat has a lot of warnings. IE when entering something in the wrong period or something duplicated. It makes it easier to not make mistakes. #### Cons We have been using Compeat for 7 years. Recently we had a switch in POS system and we were supposed to have an integration complete by Compeat with Harbortouch. There has been a serious lack of communication from Compeat. I would have given Compeat 5 stars in all categories if it were not for this. We have been loyal customers but out needs are just no longer being met. --- ### Restaurant365 - pretty good bang for your buck - Overall rating: 3/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 501-1000 employees - Product usage: 1-3 years · daily - Reviewed: March 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1. Bank Activity - You can import bank transactions and based on rules you've programmed for the respective bank account R3 will automatically match and post transactions for you. 2. AP Invoice/Journal Entry Imports - With a few clicks, you can import bulk/large invoices (allocate expenses across multiple locations in an excel s/s, all of your rent invoices for a month) + journal entries (i.e. Deferred Rent for the entire life of lease). #### Cons 1. It can be glitch-y i.e. DSS will poll out of balance without explanation from Support. 2. Reports only pull information for up to 2 years back - very inconvenient. 3. There's no add-in in Excel like Compeat eXcellent Functions so you have to manually download and entry GL Detail into a excel model. --- ### Great idea with a few flaws - Overall rating: 4/5 - Reviewer: Tiffany W. - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love the idea of everything this program offers. Their accounting processes, while complicated at first, are very well done and there are a lot of features that make accounting much easier. The ability to tie our POS system into R365 saves us a lot of time on daily reporting. #### Cons They are continually improving the software which leads to a variety of bugs and features that were previously working to have issues. They are usually resolved within a week or two but sometimes that causes a pileup of work waiting to be done. --- ### Restaurant 365 - Overall rating: 5/5 - Reviewer: Ben A. - Industry: Restaurants - Company size: 201-500 employees - Product usage: 3-5 years · daily - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great experience. I would recommend the software to anyone looking for a quality product. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very easy to use, great interface and no problems at all working with the software. Training was quick and new hires caught on quickly. #### Cons I honestly didn’t have any issues with the software. No problems that required a major overhaul software wise. Occasionally I would have problems but typically they were on our end. --- ### Restaurant 365 - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 2-10 employees - Product usage: 3-5 years · daily - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm a really big fan of R365 and have enjoyed using it for a number of years. Highly recommended! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is so user friendly and easy to use. The UI experience is fantastic and the automation makes it so much more efficient for the accounting team. #### Cons They are still pretty new so there are bugs and glitches that occur, but the support team is great and they fix right away. --- ### Restaurant365 for Multi Unit Restaurants - Overall rating: 5/5 - Reviewer: Wes S. - Industry: Restaurants - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that it is online based and can be accessed from anywhere. I also love the tabular set up which looks almost exactly like excel which is how every accountant is already used to using already! To go along with that, it is extremely useful that virtually every report can be exported to excel. #### Cons Sometimes processing times are slower than I would like, but that is part of being a web based software. --- ### Converting from Compeat not easy - Overall rating: 1/5 - Reviewer: Verified Reviewer - Industry: Accounting - Company size: 201-500 employees - Product usage: less than 1 year · daily - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Able to drill down on transactions easily #### Cons Most everything else, especially their start up support. Budgeting was like an afterthought and very time consuming --- ### We use this for inventory management - Overall rating: 5/5 - Reviewer: Verified Reviewer - Product usage: 3-5 years · daily - Reviewed: June 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I've been using compeat for years. It's got everything we need to keep track of inventory, waste, ordering, and invoices. #### Cons It's pretty straightforward to use so I don't have any issues there, but occasionally it'll decide to update overnight and we'll have trouble getting in the next day --- ### Love Compeat - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 11-50 employees - Product usage: 3-5 years · daily - Reviewed: April 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Compeat has great tools and functionality. The set up of the software is long and intensive, but if done correctly gives you all the reporting you never knew you needed. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Vast reporting and great customer support. #### Cons Can be slow at times. --- ### One year with R365 - Overall rating: 4/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 201-500 employees - Product usage: 1-3 years · daily - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great, #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The support for set up, and accounting experts were amazing! Thanks, #### Cons Some of the integrations, and some system report --- ### Robust Analytics - Overall rating: 5/5 - Reviewer: Verified Reviewer - Industry: Restaurants - Company size: 51-200 employees - Product usage: less than 1 year · daily - Reviewed: January 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Has been great for keeping track of product and loss #### Ratings breakdown - Ease of use: 1/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros Super granular data available for analysis. Fully loaded with features for data reporting and analytics. #### Cons UI isn't great. Very little guidance within the software to help you find what you're looking for if you don't already know how. ---