Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.5 / 5
Value for Money
5.0 / 5
Customer Support
5.0 / 5
Functionality
5.0 / 5
Pros
"Easy to use, fluent sales process when the customer is or is not in the store!"
"Routeone is very easy to use and easy to understand. "
"We love working with RouteOne! They're easy to use and have a very fast turn around when we send integration requests for our mutual clients!"
Cons
"The interface of the web app seems to be a decade or so behind, but that's just me nitpicking - still prefer them over other apps. "
"Sometimes RouteOne has had problems working on mobile devices. (on the customer side) Problem seems to be less frequent as technology on these devices gets more consistent. "
"There are too many drop Down menus with too many drop down options. Needs to be simplified in that respect. "
RouteOne Reviews
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May 2020

John from Hansel Auto Group
Company Size: 201-500 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
RouteOne is a must have!
Completely satisfied
Pros
I love how I RouteOne shows your PTI and DTI while submitting.. The competition does not do this.
Cons
Nothing really!? The funding management section is sleek and easy to see with visual icons (like a money bag) you can't miss!
Reasons for Choosing RouteOne
We actually use both.
February 2020
Barrie from Winegard Motors Ltd.
Company Size: 11-50 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
4.0
February 2020
RouteOne makes automotive credit application submissions a breeze!
RouteOne makes our job easier everyday. We can submit applications, revise applications, and print paperwork all within the same platform. It updates regularly to let us know if documents or missing, or once deals have been completed and funded.
Pros
RouteOne seamlessly integrated with our dealership management software to make online credit applications quick and easy.
Cons
Not all lenders support RouteOne integration, so we still had to use other avenues to submit various applications.
March 2021
william from Automotive
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
4.0
Functionality
5.0
March 2021
My experience wit Route one
Pros
the ease of use for repoprts red flag and privacy
Cons
We went to E-Contracting and have issues with the software the signature pad Route one sent us and when we contact support we seem to not get the issues resolved
August 2018
Brandon from Consultant
Company Size: 2-10 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
4.0
August 2018
Great list of lenders
Pros
Very expansive lists of lenders, credit unions and banks.
Cons
Functionality isn't there, ease of use.
April 2021
MOLLY from LAMARQUE MOTOR COMPANY
Company Size: 51-200 employees
Industry: Automotive
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
April 2021
GREAT WAY TO TRACK FINANCING
GREAT OVERALL EXPERIENCE. SUPER USER FRIENDLY SOFTWARE.
Pros
EASY TO MANAGE AND SUBMIT FOR AUTOMOTIVE LENDING SERVICES. EAST TO KEEP TRACK OF EVERY CUSTOMER AND THEIR FINANCING.
Cons
NO CONS WITH THIS PRODUCT AND I USE IT DAILY. IT FEATURES EVERYTHING WE NEED TO KEEP OUR DEALERSHIP RUNNING SMOOTHLY.
November 2019

Michael from Maximtrak
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2019
Great Integrations
Pros
I've used RouteOne in the past to send over credit applications, run credit, as well as e-contract with various banks. What I'm impressed by is that when using it for the first time, I didn't need any training or technical support which speaks to the UX/UI of the system.
Cons
Nothing to report. I know that they are constantly innovating their technology so I look forward to new features.
December 2019
Britney from The Moran Group
Company Size: 51-200 employees
Industry: Marketing and Advertising
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
December 2019
Best Lender Submission Platform Period
It's a cost effective means to effectively communicate with your lenders, track costs, econtract, and ensure day to day compliance.
Pros
It's not pretty but its ease of use and overall included functionality allows you to get the job done Everytime.
Cons
There are too many drop Down menus with too many drop down options. Needs to be simplified in that respect.
March 2019
Debra from Ford Dealers
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Functionality
5.0
March 2019
Best in the Industry for Ford Lincoln Dealers-LOVE IT!!!
Pros
The functionality, customer support, it great, but they are spot on with the technology enhancements and interface with the financial lenders. One stop for all sales and financing needs!
Cons
have to use tokens way to often!!! should be a little easier
October 2017
Ben from City Chevrolet
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2017
Very Easy To Use
Pros
Routeone has been around awhile now and based on their service and product they will be around much longer. Very easy to use and awesome tech support
December 2016
Jason from Preferred Auto
Company Size: 51-200 employees
Industry: Automotive
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Very Easy To Use
We use this product for two of our locations and everyone seems to be very happy with the product. Its very simple to use
Pros
Easy to use
Cons
none
December 2016
Hillary from Matt Saxe Chevrolet Buick
Company Size: 51-200 employees
Industry: Automotive
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
Very easy to use! We love it!
RouteOne makes accessing credit apps so incredibly easy! The whole process is easier and, when a customer isn't in the store, it allows us to give an instant satisfaction and approval easily and fluently!
Pros
Easy to use, fluent sales process when the customer is or is not in the store!
Cons
N/A
November 2017
Clifton from Antera Auto Sales
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
November 2017
This is another avenue we use to process credit applications and transmit loans.
Pros
This software coincides with our main dealer portal software. And it enables us to send and retrieve customer credit reporting and to obtain financing for them through some of the banks we use through their dealer portal.
Cons
I think the software is kinda complicated sometimes to navigate through. And it's probably due to that it isn't our main dealer portal we use, so I'm not as familiar with it. And when I do get more familiar with it I can do another review and express my new input on this software.
December 2019
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2019
Simple and Easy to Use
Our overall experience with RouteOne is that they are our favorite credit software.
Pros
We love working with RouteOne! They're easy to use and have a very fast turn around when we send integration requests for our mutual clients!
Cons
The interface of the web app seems to be a decade or so behind, but that's just me nitpicking - still prefer them over other apps.
March 2018
Doug from Courtesy Auto Group
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2018
Our dealership uses this product daily
Pros
RouteOne is embedded in our web page and it allow customers to complete a finance application and we can they send it to the banks we do business with. Never seems to cause us any problems.
Cons
Sometimes RouteOne has had problems working on mobile devices. (on the customer side) Problem seems to be less frequent as technology on these devices gets more consistent.
October 2019
Summer from Statesboro Pre-Owned Autos, LLC
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2019
So Simple
Pros
Routeone is very easy to use and easy to understand.
Cons
I have no complaints about this software.
December 2015
Brittany from Victory Motors
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
December 2015
You Can't Beat RouteOne!
I have been using RouteOne for a couple years now and I absolutely love it! My rep is very helpful, eContracting saves me so much time and it's free for my dealership to use! I highly recommend using them.
December 2016
Benjamin from Revert
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
December 2016
This Software is the BEST!
Easy to use and very few errors within the software. It was easy to learn the layout too. I was referred by a close friend of mine and I'm glad I choose to keep it.
December 2016
Samantha from Rainbow Chrysler Dodge Jeep Ram
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2016
We use this daily!
We use RouteOne daily! It is a great product and so far we have not had any issues with it. It serves the exact purpose that we intended it to.
November 2016
Melissa from Hedrick's Chevrolet
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
November 2016
Perfect for finance!
Love this it is so fast and shows so much in a glance! Every dealer I know uses it and this is definitely why!