Our experience with SAP Concur was excellent, we are really looking forward to keep using it for future projects

We needed an app to approve hundreds of consultant's expenses and match our accounting. SAP Concur solved this for us. We loved the remotely review and approve, solved 90% of our previous issues. One of the best user friendly UX we ever tried. The import into our accounting ERP was flawless.

The only issue we have with this app is the price, if they would offer an affordable plan for small businesses, that would be great.

The company's customer service and accounting staff were always willing to help. For a simple operation, I didn't have to fill in a lot of data in the expense reporting UI, which I appreciated. It seemed that the processes for obtaining the permit were also working well.

Since then, we've moved away from Concur's Expense and Travel modules. Whereas we won't go into specifics, our current Travel app appears to be a lateral shift, with some upgrades and some downgrades, while our current Expense app is an entirely new experience and I wouldn't consider going back.

Many times, even the real people behind the scenes couldn't get the system to do what they wanted, so I had to work with the travel provider to connect things like my frequent flyer number so I could access my status-related benefits.

Excellent. Concur software and Mobile App has made expense reporting easy. Using the Mobil App to do most of my reporting has alleviated time spent in the office and more time in the field selling.

User friendly. As a sales Rep in the field, Concur allows me to easily log, identify, report and submit my expenses. Dashboards and reminders allow me to easily view what is open, submitted and or approved. Mobile app is well developed and allows me to do 99% of my expense reporting via my phone. The only issue i have had in the past was a receipt not attaching to an individual expense. Concur makes expenses an easy task.

Create a file for receipt pictures. Instead of saving to my phone photo storage - or having to look for a receipt picture in my photo file, Concur should create a photo file exclusively for expense reporting via Concur. I believe Concur makes different capabilities harder to use than they have to. Most users (in my capacity) are using the same features every time so i should be able to customize my dashboard(s) with those features i use.Lastly, i have had issues in the past with a picture of my receipt not saving with an expense. Not sure if this happens alot, but it is troublesome if i delete the picture and or throw away receipt.

When I used to used this software it did it job.

What I hated the most is the software used to shut down or crash one a day.

SAP Concur is a great tool for managing expenses, as it has a lot of features and is highly customizable. The platform can be complex to learn, however, and customer support can be slow to respond. However, once you get the hang of the platform, it is an effective tool for managing expenses.

SAP Concur simplifies the expense management process, making it quick and easy to track, approve, and book expenses. It also offers a great deal of customization options, allowing users to tailor their experience to their particular needs. The user-friendly platform also has a wide range of integrations with other software and services, making it easy to sync up with the solutions you already use.

The learning curve of SAP Concur can be steep for some users, as the platform is quite complex and has a lot of features. Additionally, the customer support team can be slow to respond, and there can be a lack of transparency when it comes to certain processes.

Overall, my experience with SAP Concur has been very positive. The platform streamlines the expense management process and saves me a significant amount of time compared to traditional methods. The user interface is user-friendly and easy to navigate, making it simple for me to manage my expenses.

As a user of SAP Concur, I can attest to its effectiveness in streamlining the expense management process. The user interface is very user-friendly and easy to navigate, making it simple for me to manage my expenses. One of the standout features for me is the integration with other tools such as my credit card, bank account, and invoicing system. This integration provides a one-stop-shop for all my expense-related needs. Additionally, SAP Concur gives me real-time visibility into my expenses, allowing me to avoid overspending and ensuring compliance with company policies. Overall, I have been thoroughly impressed with SAP Concur and would highly recommend it to anyone looking for an efficient and user-friendly tool for managing expenses.

As a user of SAP Concur, I have found it to be an effective tool for managing expenses. However, like any tool, there are some drawbacks that I have encountered. There was a small learning curve when I first started using the platform, but once I got the hang of it, it became much easier to use. On rare occasions, I have experienced technical glitches that have disrupted my ability to use the platform, but the support team has always been quick to resolve the issue. Some users may find that there are limited customization options available to meet their specific needs, but overall, I have been thoroughly impressed with SAP Concur. The only significant drawback is its cost, which can be a bit pricey for some users, particularly small businesses with limited budgets. Despite these drawbacks, I would still highly recommend SAP Concur to anyone looking for an efficient and user-friendly tool for managing expenses.

The ability to upload receipts and track digital expenses alike is incredibly valuable; the application works smoothly and reliably. I find that the system is organized and the UI is solid, though a little outdated.

The interface could be updated to be slightly more modern / sleek. It's not the prettiest application, and I would like fewer notifications / exceptions, of which there seem to be many.

SAP Concur is generally regarded as a reliable and efficient expense management software by users. Its ability to automate and streamline expense reporting and approval workflows can save businesses significant time and effort. The software's integration with other tools and its mobile accessibility are also appreciated by users. However, the pricing structure and customer service are areas that some users have found challenging.

SAP Concur's user-friendly interface, efficient expense tracking and management, and its ability to integrate with other software tools. The receipt management feature, mobile access, and automated approval workflows are some of the other features that users like about the product.

Pricing structure is complex and costly, especially for smaller businesses. Additionally, some users have reported that the customer service can be slow to respond and difficult to reach at times.

Concur has some straightforward expense tracking ability, and integrates well with other travel management software.

I don't like how Concur stores receipts, and its parse technology doesn't always work great - nor does it transfer well from mobile when I use my phone to take photos of receipts.

It's easy to track expenses because the software is intuitive.

I don't like it when I have to manually upload expenses, it's easy to miss stuff and it is tedious to have to upload receipts and fill in the details.

The concur setup person wasted weeks of corporate assets and CPA time attempting to set up. Getting a working setup failed. We begged for help and a better setup representative, no response. After giving up and needing to move on because we had wasted corporate resources to get the portal working with the app., we found that having the corporate CPA match transactions directly from corporate bank accounts was faster than the failed concur system. We notified Concur many times via phone calls and emails that we wished to cancel because we never got a working product. They continued to send collection notices no matter how many times we notified them that we never received a working product. Now they are suing the corporation for the year they decided to keep billing us after we canceled. We, of course, are planning on vigorously countersuing. Thankfully the corporate policy retains all phone call recordings and emails in our retention vault. So the jury will get to sit through hours of corporate employees begging for help and sending notices to cancel after failure to launch.

we liked NOTHING. they actually only added extra work for our corporate CPA, they were supposed to make it easier. ha! #FAIL

they treated us like we simply did not matter. horrible support.

Concur Expense is the ultimate Expense Management solution as I can confirm having migrated from a different solution from a different vendor. Concur has brought my organisation impressive Return on Investment and efficiency which affords us the agility and time to improve critical sectors of our enterprise. The support is top notch as the team is readily available and we also have local point persons trained from within the organisation. The deployment and integration was smooth since it is cloud based and doesn't require complex installation procedures and dependencies.

I like the fact that it integrates well with other systems that we already use like the SunSystems API to allows us to integrate our SunSystems which the Finance department uses. I like its easy and clear workflows which are intuitive even for a novice and non technical stakeholder. I also like the customisation option because in my organisation we got an offering that uses our internal financial lingo and policies making it easy to transition to the system. I also like the report header function which allows you to enter repetitive fields that would be common for every expense so that it automatically populates them for you when you create a new expense. I also love the modern UX and UI which is consistent to most web apps that people are already used to. I like the fact that it is cloud based and only needs a browser to access the full application without having to install a client or agent or dependencies on your machine which improves mobility as you can do your business wherever you can get a browser and internet access. Mobility is huge in my organisation and this is a feature which save us lots of time and money. i like the feature which allows you to dedlegate roles to a colleague allowing someone to manage your requests and/or expenses on your behalf where you might be busy or on leave. I like the audit trail feature which allows efficient tracking of your requests and expense reports. This feature updates you on the status of your request at all times.

The fact that you have to upload receipt images one by one and you have no option to multi select. However this is minor compared to the value I get from all the other features that it provides me. a few extra clicks wouldn't hurt.

Started out strong, but the company’s work quality and responsiveness have dropped the last few years. The new changes are getting to a point of being comically bad.

We selected this for the integration to company card, the ease of tracking, creating, and approving expenses. It has done all of those very well. It helped us out greatly as a small company trying to manage company cards for over half the company. The pricing model is small business friendly and helps it retain value for almost any business that has started with it.

Since SAP has purchased them the user experience has gone down hill and is starting to plummet. The latest update is due to be forced on users first quarter this year. It is terrible, not a single redeeming feature and a huge step backwards for user experience. It is very error prone, makes viewing and accessing information almost impossible, and is single handled the worst change I have been seen implemented on an interface. The backend is a hybrid now of multiple peoples designs and many areas of the software seem “partially updated”. Four years ago you could teach to a new users, even admins, in under an hour or so, today everything takes a lot longer and every area has errors in the interface. The list of 3rd party ERPs it integrates to has not significantly changed in 4 years. There is still no automatic way for it to handle company card reconciliation with a statement and the best support is the sales team. That means to get a problem fixed you have to have someone pitch you on spending more, then if you can get them to understand that the product doesn’t work, you might get a call back within a month from support. If you try submitting your own issue, just don’t expect help. I’d honestly be fine with that, if it wasn’t there bill in china shop meant sloth in making UI changes. There is so much half done work, it really disappoints me on whether or not the service will remain usable in the future.

Concur makes keeping track of expenses and submitting expense reports routine and even somewhat fun. It also provides a handy record of where you have been before. It's great.

Concur makes it very easy to do expense reports for a sporadic traveler: -expenses for the corporate card are transferred automatically (so one does not forget to claim them) -the latest implementation I use even transfers the details of hotels stays (nightly rate, tax 1,2,3 etc.), making it almost zero work to finish these. Long hotel stays with occasional meals used to be the most time-consuming entries. I don't know if this is a new version or specific to my latest employer, but it is much appreciated! - receipts can be uploaded through a mobile Concur app, but also just as a jpg or pdf. (sometimes one has time to take the photo with one's phone, but is not in a good place to enter the details in the app - think - just purchased a coffee, now in boaRding line with a suitcase, phone and coffee). I have not used similar software products from other vendors, except one: Concur is incredibly more efficient for both those writing expense reports and those monitoring expense compliance than the alternative of copying scanning cutting and pasting and spreadsheets - any corporation wanting to increase the productivity of its workforce (and their loyalty) should bite the financial bullet and implement Concur.

Although the following situations are rare, occasionally an unusual situation maKes things difficult. Usually, asking for help early from Concur and the internal corporate travel contact is the best course. here are a few: 1. A flight charge and a cognate refund adding up to zero can't be submitted as report. Let this get over 30 days old so it can't be combined with newer charges, and you have to have higher authorities fix it. 2. More common is when a hotel charges for the first night reservation, but the charges on the receipt do not match the folio provided, usually because the taxes are not included. Confuses the hell out of Concur, and hard to resolve on one's own.

Everything is in one place. Accounts payable, expense reporting, Travel booking and now Purchase Requisitions. People are used to the interface.

I find that Concur is fairly customizable and has many modules which can touch many points of our business. We use Expense, Invoicing, the travel booking program, and am implementing PO's now.

Hard to describe what I like least because there are so many things, compared to other programs, that I dislike. Though I am super disappointed after one year, with the Travel implementation, I think overall, what I am most disappointed with is the inability for Concur to know their own product enough to be able to support it. I say this because it's taken me about 6 months of prodding and research to finally get to a person within Concur to help my company implement Concur PO's. I was told that Concur can't do Blanket PO's and I just kept asking and prodding until I got to a person who actually knew that part of the system well enough to help me build a business case to implement Concur PO's. Thats just one example though overall, I find that customer support is geared to only answer obvious questions. They respond to specific questions by sending 34 page documents for me to read through in order to try and glean my own answer.

Overall very good experience and I have seen the product evolve positively over the past 12+ years

this is the most comprehensive product on the market for expense report and travel booking with easy integration